Ooma Pricing & Plans: The Complete Breakdown in 2026

Ooma offers a cloud-based VoIP phone system designed for small and medium-sized businesses, providing a modern alternative to traditional landlines. Its robust features and flexible pricing make it a reliable and affordable choice for companies upgrading their communications.

However, hidden fees, such as extra charges for additional phone numbers, international calling, and hardware, can add up, making it less suitable for larger enterprises or organizations needing advanced call center features. For businesses seeking transparency and scalability, these limitations are worth considering.

In this blog, we will examine Ooma pricing, features, and overall value, including call quality, advanced tools, scalability, and suitability for organizations of different sizes, helping you decide whether it meets your business communication needs.

Ooma Office plans and pricing: An overview

Ooma office offers a variety of business service plans. These plans are called Ooma Office Essentials, Ooma Office Pro, Ooma Office Pro Plus, and Enterprise. 

All of these plans include easy phone management, real-time customer support, and fast internet calling, making them compatible with business phone apps and suitable for contact-center solutions. 

Let’s look at the Ooma office plans in detail: 

1. Essentials

The Ooma Office Essential plan is the basic plan, starting at $19.95 per user per month. It includes basic features such as Unlimited Calling in the U.S., Canada, Mexico, and Puerto Rico, call park, music-on-hold, and more.

Usually, this plan consists of the basic features like:

• Call Forwarding
• Company Directory
• One Conference Bridge per User
• Virtual Fax
• 7-Digit Dialing
• One Direct-dial Number per User
• Virtual Receptionist
• Call Park
• Ring Groups
• Extension Monitoring
• Distinctive Ringtones
• Desktop App (without calling)

This plan is best for a small business phone service that needs an outbound call center for a small team, or for freelancers or entrepreneurs who need a professional phone service.

Note: The plans lack basic features like text messaging, video conferencing, and desktop access, which are naturally available on each communication platform. 

2. Pro

The Pro plan costs $24.95 per user per month, with no annual pricing option. This plan is the advanced version of the Essential plan, including video conferencing and text messaging, but with a user limit of up to 25. 

Here are some of the features that are add-ons on the Pro plan:

• Microsoft Office 365 and Google Integration
• Videoconferencing (up to 25 participants)
• 3-Digit Extensions
• Caller Info Match
• Voicemail transcription
• Call Recording
• Desktop App
• Dynamic Caller ID
• Enhanced Call Blocking
• Analytics User Leaderboard
• Text Messaging
• Analytics

The Pro Plan is ideal for small and medium-sized businesses that require more VoIP call center operations, complex customer support, and service inquiries, and that experience a moderate to high volume of calls each day.

Note: The mid-tier plan has more features than the Essentials plan but still lacks key functionalities such as an advanced virtual receptionist, call queuing, an auto-dialer, and integrations. It adds desktop calling but is limited to 250 text messages per month, and lacks CRM integrations.

3. Pro Plus

The most advanced plan, with the highest price and the most features, is the Ooma Office Pro Plus plan. It costs $29.95 per user per month. It includes all of the standard Ooma Office and Ooma Office Pro features. 

It adds up the following features:

• CRM Integration
• Call Screening
• Videoconferencing (upto 100 participants)
• Ooma Meetings Recording
• Find Me, Follow Me
• Advanced Text Messaging
• Call Queues
• Hot Desking
• Auto Dialer
• Shift-to-Text

This plan works best for businesses with multiple teams that need advanced collaboration tools, as well as for companies exploring AI call center solutions or setting up an inbound call center.

Note: This plan does not include unlimited texting. The Pro Plus plan allows you up to 1,000 limited texts per user per month. It also does not offer modern integrations like Zapier, nor does it provide call recording transcriptions.

4. Enterprise

The Ooma Enterprise plan is a quote-based Unified Communications as a Service (UCaaS) solution. Here, for pricing, you need to consult the sales teams. It provides several advanced features that may not be available in basic small-business plans.

Additional features found in the Enterprise plan:

• Advanced CX features
• Custom Implementation
• Teams Integration
• Call Center Solutions
• Teams Direct Routing
• Custom Implementation
• SIP Trunking

This plan is best suited to large organizations that require advanced customization, as well as businesses that typically don’t have a large internal IT department to set up a complex phone system themselves. 

Note: The Ooma Enterprise plan requires a long-term contract and a custom quote, making it less flexible than other smaller plans. 

Additional fees in Ooma Office plans

Ooma is generally transparent about most charges, except for details on hardware and late-payment charges. These fees are typical for most contact center companies using VoIP providers, so it is essential to consider VoIP costs and other charges when budgeting for your business phone system. 

Here are the main additional or hidden fees for Ooma Office:

• Extra phone numbers: To get an extra phone number, you need to pay an additional $9.95/month per user.
• Taxes and regulatory fees: Ooma applies applicable taxes and regulatory fees based on your location, which are not included in your base plan price.
• Number porting: Porting your existing US or Canadian number is free, but porting a phone number from other regions may incur a fee, like $9.95/month for US accounts and $14.95/month for Canadian accounts.
• International calling: If you want to make international calls, you will be charged per minute, and the charges will be deducted from a prepaid account, with rates varying by destination.
• Additional text messaging: If you exceed your included text message allowance (250 for Pro, 1,000 for Pro Plus), each additional message incurs a charge.​
• Hardware costs: Ooma charges one-time fees for hardware like ATAs ($70–$120), desk phones ($90–$400), and conference phones.
• Late payment fees: Ooma may charge a fee for late payments, though the exact amount is not always disclosed upfront.

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Pros and cons of Ooma Business pricing plans

Ooma’s business plan is a flexible, feature-rich option for small to mid-sized businesses, but it also comes with hidden costs, limited virtual call center capabilities, and hardware expenses. 

Here are the main pros and cons of Ooma Business pricing plans, based on their features, flexibility, and cost structure:

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Ooma plan & pricing compared to competitors

KrispCall positions itself as a direct competitor to Ooma, offering lower prices and global reach. It is designed for startups and contact center solutions that not only want desk phones but also want to manage everything via a laptop or smartphone.

Ooma is the “gold standard” for businesses that want a stable landline replacement with physical desk phones. At the same time, KrispCall is a disruptive competitor built for remote teams and global sales operations.

Below is a breakdown of KrispCall’s three tiers:

Essential Plan 

The Essential Plan is the entry-level tier, costing $12 per user per month (billed annually), designed for startups and freelancers who prioritize mobility over desk phones. It includes one free local number, a “Unified Callbox” that combines calls and texts into a single view, and basic call center analytics. 

Compared to Ooma Office Essentials ($19.95), KrispCall is significantly cheaper and offers a more modern, software-first experience, though it lacks Ooma’s specialized support for physical desk phone hardware.

Standard Plan

The Standard Plan, priced at $32 per user per month, is built for growing sales and support teams that need automation and data syncing. It unlocks advanced features like Multi-level IVR, call recording, and native integrations with CRMs like Salesforce call center system and Pipedrive. 

While this plan is pricier than Ooma Office Pro ($24.95), it offers much deeper software flexibility. In contrast, Ooma is great for a simple “office feel,” KrispCall Standard is better for “power users” who want their phone system to work directly inside their sales tools.

Enterprise Plan

The Enterprise Plan is a high-capacity solution for large call centers and organizations with complex security needs. It adds developer API access, a dedicated account manager, and advanced AI features like call whispering and AI-generated call summaries. 

The Ooma Office Pro Plus ($29.95), which focuses on features like call queuing and “hot desking” for physical offices, where KrispCall Enterprise is a “data-heavy” platform designed for remote managers who need to monitor and coach agents in real-time.

Best features of Ooma and KrispCall 

Both KrispCall and Ooma are known as leading VoIP providers, but they serve different businesses. KrispCall is built as a modern, AI-enhanced cloud platform designed for high-velocity sales and support teams. At the same time, Ooma focuses on being a reliable “all-in-one” replacement for traditional office hardware. 

Ooma

Ooma is often the go-to choice for businesses that want an alternative to physical desk phones. 

• Extension Dialing: Enables quick 3 or 4-digit internal transfers, maintaining a cohesive corporate structure across multiple locations.
• Overhead Paging: Essential for warehouses, clinics, or retail spaces; Ooma lets you broadcast messages via IP-compatible intercoms or phone speakers.
• Call Leaderboards: These provide real-time visibility into agent performance, making them perfect for small internal sales or support teams.
• Hot Desking: This allows employees to log in to any unassigned physical desk phone and instantly use it as their personal extension for the day.
• One Conference Bridge per User: Every user gets their own dedicated conference line, preventing “double-booking” overlaps and simplifying meeting logistics.

KrispCall

KrispCall is the first digital solution that prioritizes global reach and data-driven communications.

• Unified Callbox: A standout feature that centralizes calls, SMS, MMS, and voicemails into a single collaborative thread for the whole team. 
• Shared Phone Number: Allows multiple team members to handle calls and texts from the same business number, ensuring no customer inquiry is missed. 
• Multimedia Messaging (MMS): With this, KrispCall emphasizes sending images, PDFs, and videos to customers as a core part of its “collaborative thread” philosophy.
• Call Whispering & Live Monitoring: A manager can listen to a live call and “whisper” advice to the agent without the customer hearing, or “barge in” to take over if a call goes out.
• Click-to-Dial: Lets users start phone calls by clicking a number, streamlining outreach for sales and support teams. It integrates with VoIP systems and CRMs, reducing errors and enabling real-time call tracking and logging for improved performance monitoring.

KrispCall vs Ooma: Compare features, pricing, and value

KrispCall and Ooma are both effective VoIP providers for small to mid-sized businesses. It offers more advanced, AI-driven features and lower starting pricing for businesses.

At the same time, Ooma is well-regarded for its simple, cost-effective home service, blended call center, and basic business solutions. 

The simple comparison between KrispCall vs Ooma is: 

Both platforms deliver solid value, but KrispCall is best for international teams and budget-conscious businesses, while Ooma suits US-centric companies needing deep call management and analytics.

Key findings

• KrispCall starts at $15/user/month for its Essential plan and $40/user/month for its Standard plan, while Ooma begins at $19.95/user/month (Essentials), $24.95/user/month (Pro), and $29.95/user/month (Pro Plus).
• KrispCall offers virtual phone numbers in 100+ countries, making it ideal for global teams, whereas Ooma is strongest for the US, Canada, Mexico, and Puerto Rico.
• Both offer unlimited calling, mobile and desktop apps, call management, and CRM integrations. KrispCall provides advanced IVR, power dialer, and unified callbox, while Ooma excels in call queuing, hot desking, and call analytics.
• KrispCall is more budget-friendly and offers more international flexibility, while Ooma provides robust call management and analytics for US-focused businesses.
• Ooma Pro Plus includes CRM integration, team chat, and hot desking, while KrispCall Standard adds unlimited storage, advanced call routing, and API access.

Conclusion: KrispCall Offers Better Value

KrispCall is generally considered a better value than Ooma, especially for businesses seeking affordability and international reach. Its Essential plan starts at $15/user/month, lower than Ooma’s $19.95/user/month, making it more budget-friendly for small teams. KrispCall offers virtual numbers in over 100 countries, providing more flexibility than Ooma’s North America focus.

In terms of features, KrispCall offers advanced features like a Unified Callbox, power dialer, and IVR system, even in its lower-tier plans. In contrast, Ooma includes these only in its pricier Pro Plus plan. 

Additionally, KrispCall’s Standard plan features unlimited storage and API access, supporting growing businesses. Overall, for teams needing international options and lower starting prices, KrispCall offers better value and flexibility.