Download KrispCall
KrispCall x Help Scout
Help Scout integration overview
Help Scout Integration for increased functionality of KrispCall cloud phone
Streamline your support workflow and effortlessly manage all customer conversations while keeping your team focused
Click to Call & SMS
Data Sync
Call Recordings & Voicemails
Notes & Tags
Install KrispCall Browser Extension to Enable Click-to-Call Functionality
Install the KrispCall Browser Extension to enable Click to Call functionality from within Help Scout.
This extension integrates directly with Help Scout, allowing users to make calls without leaving the platform, improving workflow efficiency and communication.
Call Customers from Help Scout
With the KrispCall and Help Scout integration, you can make and receive calls directly from Help Scout’s interface with just a few clicks. This seamless connection eliminates the need to switch between tools, letting you resolve customer queries in real time while improving the efficiency of your support process. Save time and provide faster solutions—all in one place.
Send & Receive SMS from Help Scout
Easily send SMS updates or confirmations and receive responses directly within Help Scout. Every message is logged alongside customer details, ensuring a complete interaction history. This feature enables you to handle customer interactions more efficiently and provide proactive support without leaving the Help Scout platform.
Automatic Call Logging in Help Scout
Every call you make or receive is automatically logged in Help Scout, capturing crucial details like timestamps, call duration, and caller information. This integration eliminates manual data entry, keeps all customer records up-to-date, and ensures your team has the information they need to deliver personalized support.
Add Tags to Calls in Help Scout
The integration lets you add tags to calls and messages, helping your team organize and categorize interactions based on urgency, topics, or customer needs. With tags, agents can easily track patterns, prioritize tasks, and manage customer interactions more effectively for a streamlined workflow.
Access Call Recordings & Voicemails in Help Scout
Easily review call recordings and voicemails directly within Help Scout’s interface. This feature allows agents to revisit past conversations, gather insights, and follow up on unresolved issues without switching tools. By keeping all interaction records in one place, your team can enhance collaboration and provide more effective, informed support.
Benefits of Integrating Help Scout with KrispCall
Contextual Customer Support
Streamlined Support Workflow
Enhanced Agent Productivity
Optimized Call Making
Boosting Sales, Marketing, and Remote Work
Sales Team
Marketing Team
Remote Team
Integrate Help Scout With KrispCall Easily With Our Guide
Sign in to KrispCall
Access your KrispCall account and navigate to Settings to begin the integration.
Open the Integration Menu and select Help Scout
In the Settings menu, click on Integrations under App Settings to continue and find Help Scout in the list for integration.
Accept the Integration Request
A pop-up will appear asking you to accept or reject the integration with Help Scout. Click Accept.
Choose a Mailbox to Connect
Select the desired mailbox on the new page and click the Connect option to complete the integration.
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
Absolutely! The integration allows agents to initiate calls directly from within Help Scout with just a click on a contact’s phone number.
After each call is made through KrispCall, the details are automatically recorded in the corresponding contact record in Help Scout, eliminating manual entry.
Support teams can enjoy improved efficiency through automatic logging, quick access to customer information during calls, and enhanced telephony without switching between platforms.
