KrispCall Product Updates & Changelog 2026

New Version Released

KrispCall just got a fresh new look! A refreshed UI, smoother navigation, and easier access to the features you use every day. Same powerful KrispCall. A cleaner, faster, better experience.

Call Reports & Activity Insights

Call reports and activity insights now provide clearer details about your calling activity and performance, making it easier to review call activity and get a better view of your team's calling performance.

Account Verification & Security

Account verification updates and security controls have been improved to make account verification clearer and account management safer.

HubSpot Phone Number Support

The HubSpot integration now supports a wider range of phone number formats, so you can work with different contact numbers more consistently between HubSpot and KrispCall.

CRM & App Connections

Connections and data updates across Freshsales, Folk, Apptivo, Help Scout, and Slack are now more reliable, allowing you to work across connected apps with more consistent updates between KrispCall and your other tools.

Marketplace Visibility

Newly added integrations are now easier to find in the Marketplace, with improved visibility that makes them easier to discover and access.

CRM Call Transcripts & Summaries

Call transcripts and summaries can now be added directly to supported CRM records, allowing you to review key call details and conversation context from your CRM without switching back to KrispCall.

LiveAgent Integration

KrispCall now integrates with LiveAgent, enabling teams to connect their support workflows directly with KrispCall.

TrackerRMS Integration

KrispCall now integrates with TrackerRMS, bringing recruitment activities closer to your calling workflow. Handle every candidate-related interaction in your existing recruitment platform.

Real-Time Contacts Updates

Contact updates across the dialer and Contacts page now stay consistent as you make changes. You no longer need to update the same contact in multiple places.

Power Dialer Campaigns Stability

Pause and resume Power Dialer campaigns with fewer interruptions, so you can continue calling without losing your campaign progress.

OTP & Short-Code Messages

OTP and short-code messages are now displayed more clearly, helping you find and read important information faster.

CRM and Productivity Tool Compatibility

KrispCall now works more reliably with Google Contacts, Nutshell, Recruit CRM, Notion, and Copper. You can access and update connected information with fewer compatibility issues.

Conversation Window Design

The conversation window now has a simpler layout, making it easier to move between conversations and find the messages you need.

Account Security

Security controls are now clearer and easier to use, helping you manage your account protection with confidence.

Text-to-Speech

Text-to-speech now supports longer messages with more reliable playback, so you can create complete spoken messages with fewer interruptions.

ConstantContact Integration

KrispCall now integrates with ConstantContact, allowing users to connect their ConstantContact account with KrispCall and work with the same contact information across both platforms.

Brevo Integration

Sync contacts and log calls automatically between KrispCall and Brevo for a streamlined workflow.

Workspace Device Status

Improved workspace status accuracy for more reliable device status indicators.

CDR Report Download

Improved CDR report downloads for a more reliable export experience.

Member Invitation Email

Improved member invitation emails for a more consistent invitation experience.

Attio Bulk Contact

Improved bulk contact operations for smoother contact management in the Attio CRM integration.

Monday.com Call Transcription & Summary Links

Added transcription and AI summary links to call logs for users integrating KrispCall with Monday.com.

Flowlu Integration

Manage calls and projects together with KrispCall and Flowlu integrations, and sync call activity directly to Flowlu records.

Affinity Integration

Connect KrispCall with Affinity and call and message directly from either platform, with activity auto-logged to records.

Report Issue from Conversations

Report call or SMS issues directly from conversation logs, with contextual details for faster support resolution.

AI Summary Purchase Experience

Streamlined the AI Summary purchase flow for faster, easier upgrades.

Upgraded AI Transcription and Call Summary

AI transcription and call summaries now deliver greater accuracy and higher-quality insights.

Stability and Reliability Enhancements

Significant improvements in platform stability, performance, and reliability for a smoother communication experience.

Better Call Connectivity

Improved overall call connectivity and communication quality across the platform.

Drag & Drop File Sharing

Drag and drop files directly into the message box for faster, more intuitive file sharing.

Real-Time Unread Counts

Unread conversation counts now sync in real time for better inbox accuracy.

Bulk SMS Analytics Filtering

Resolved filtering issues in Bulk SMS Analytics to deliver more reliable reporting.

Voicemail Drop

Improved the Voicemail Drop experience within Power Dialer for more reliable, efficient outbound campaigns.

Weekmate Integration

Manage customer communications alongside daily work management workflows without switching platforms.

Ashby Integration

Streamlines candidate outreach by bringing calling and SMS into Ashby's recruitment workflow.

Zoho Recruit Integration

Call candidates directly from Zoho Recruit, with calls and SMS automatically logged to candidate records.

Onpipeline Integration

Manage prospect communication with automatic activity logging inside the CRM.

Reliable Device Connectivity

Resolved device offline and call connectivity issues for a more reliable calling experience.

Network Call Quality Indicator

A new dialer indicator lets users monitor call quality in real time, giving clear visibility into every call.

Clearer Country Flags

Improved country flag visibility for short codes and country selection.

Phone Number Ordering

Improved phone number ordering in the navigation panel for easier accessibility and organization.

Accurate Phone Number Counts

Corrected phone number counts to ensure accurate channel visibility.

Workspace invitation details

Users now see workspace invitation details when opening a link, even while logged out.

Mobile App Redirect Improvements

Improved mobile app redirects with external browser routing and clearer static redirect dialogs.

Cross-Device Sign-Up

Improved number assignment during cross-device sign-up with a clearer availability status.

Updated Login & Sign Up Experience

Introduced an interactive and engaging Login and Sign Up experience.

Integration Form Layout

Improved the Integration slider layout to prevent it from overlapping the authentication form.

Phone Number Management

Phone number management now offers clearer assignment options and better visibility across your workspace, making number administration and management quicker and easier.

Workspace Time Zone Update

Conversation and inbox timestamps now better reflect changes to the workspace time zone, making it easier to understand when conversations and actions took place.

Contact List Sync

Contact list updates and synchronization have been improved to keep contact information consistent across your workspace. You can work with the latest contact details without making the same updates in multiple places.

Contact Importing

Contact importing now handles repeated uploads more effectively. You can reupload the same contact list without filling your workspace with unnecessary duplicate entries.

Power Dialer Campaigns

Power Dialer campaign search, contact list handling, and dialer performance have been improved. You can find campaigns and manage your calling lists with fewer interruptions.

Workspace Review Messaging

Account limits and in-app messaging for workspaces under review have been improved to provide clearer information about account status and usage.

Promotional Discounts

Promotional discounts are now easier to manage during signup, so you can apply available offers more clearly while setting up your account.

Call Transcription

Call transcription availability and reliability have improved, giving you faster, more consistent access to conversation records when you need to review past calls.

Power Dialer Management

Power Dialer campaign creation and management now offer a more consistent experience. You can create and manage campaigns with fewer issues along the way.

Profile Images & Conversations

Profile image handling, chat performance, and conversation switching have been improved. You can now move between conversations and identify the contacts you're speaking with more easily.

Signup Experience

Sign-up flows have been improved for different account types with clearer setup steps, making account creation easier and clearer about what to expect at each stage.

DND Controls

DND status updates and controls have been improved to make calling availability easier to manage and to show when it changes.

Conversation Filters

Conversation filters have been improved to organize relevant conversations more easily and help you find the messages you need faster.

Phone Number Visibility

Phone number visibility has improved when numbers are removed or replaced across the workspace, helping you quickly identify which numbers are available after a change.

Usage Information

The display of free resources and usage information has been refined, giving users a clearer view of available resources and helping them track their usage.

Payment & Subscription Management

The payment page layout and experience have been refined to make subscriptions and add-ons easier to manage and review in one place.

Power Dialer Campaign Status

Improved Power Dialer campaigns for more reliable status updates.

Support Portal Search

Improved visibility and email-search accuracy for regulated, express, and private numbers.

Pinned Conversation Performance

Optimized pinned conversation queries and performance to improve responsiveness.

Zapier & Receipts

Improved automation for smoother workflows and streamlined receipt download.

SSO Signup

Improved SSO signup reliability when submitting Business or Personal use-case information.

Maintenance Banner Update

Updated maintenance banner behavior to provide a cleaner experience when scheduled maintenance information is no longer required.

Subscription Lifecycle Management

• Renewal, upgrade, downgrade, and cancellation handling have all been made more reliable.
• Grace-period handling has been improved to ensure more reliable continuity.
• Reminders go out automatically for failed renewals and disabled auto-renewals.
• Add-on purchases are now blocked when a subscription is inactive.

One-Time Password (OTP) Delivery

OTP delivery for sign-up and sign-in is now more reliable, ensuring verification codes reach you without delay. Password validation has also been strengthened for added security.

Onboarding & Account Management

Free number selection can now be skipped during signup. Onboarding and workspace management have been improved overall, and integration visibility inside member profiles has been added.

Mexico Mobile Numbers Available

Mexican Mobile virtual phone number is now available for purchase in KrispCall.

OTP Login

Log in to the Android app using a one-time password for an extra layer of security.

Inbox Design Refinement

The inbox screen has been updated with a cleaner layout and visual refresh.

Hide Email Verification When 2FA is Active

When two-factor authentication is already active, the email verification step no longer appears during login.

Microsoft Teams Redirection

Improved redirection in Microsoft Teams for a smoother and more reliable call routing experience.

Clone Power Dialer Campaign

Added the ability to clone Power Dialer campaigns, making it easier to reuse existing campaign configurations.

CDR Report Date & Time Filters

Added date and time filters to CDR reports, making it easier to find and analyze call records for a specific period.

Block Contact Modal

Removed a duplicate "Block Contact" label in the contact-blocking modal.

Faster Performance with Native Android App

The Android app is now fully native, making it quicker and more responsive whether you're on a call or managing your workspace.

Improved UI/UX

The app interface has been updated with a cleaner look and a more consistent design.

Enhanced Inbox

Finding and managing conversations is now quicker, with an inbox layout that gives you a clearer view of what needs attention.

Internal reply

Coordinate and share context, notes, or next steps privately with your team within any conversation thread.

Contact Tags & Notes

Organize contacts with tags and notes right from your Android device so the right context is always there before a call.

Number Sharing & Role Management

Give team members access to shared numbers and manage their roles directly from the Android app.

Filters in CDR Reports

Date and time filters are now available in CDR reports, giving you more precise control when pulling specific call records.

Subscription Renewal Reliability

Subscription renewal handling has been improved for more consistent, uninterrupted processing.

Dark Mode

Dark Mode is now available on Android for a more comfortable experience in low-light environments.

Notes

View and add notes directly within the Android app, without jumping to desktop.

Mobile App Improvements

• Non-VoIP number & their conversations can be viewed via mobile apps.
• Unverified phone numbers now show a visible mark in both Android and iOS.

Android App Enhancements

• Full-screen incoming calls on a locked screen.
• Website links in conversations now open in your phone's default browser.
• Accidental empty messages are blocked.
• Invalid characters in phone numbers are automatically trimmed while making calls.
• Member chat now updates in real time.
• Notes are automatically saved as drafts if a new call interrupts while adding notes.
• The exact end time is now shown when Do Not Disturb is set for a channel.

iOS Font Size Adaptation

The iOS app now adapts correctly to device-wide font size settings, keeping text and layouts readable.

Refer and Earn Access Controls

Added role-based restrictions to the Refer and Earn functionality.

Rate Limiting

Configured rate limiting to improve platform stability and help manage API traffic.

UK Mobile Number Purchase Documents

Added required document information for purchasing UK mobile numbers.

Dashboard Analytics

Enhanced Dashboard analytics for more accurate, reliable data.

Frontend Error Handling Improvements

Improved frontend error handling to prevent certain Internal Server Error pages from appearing.

Sign In with Google or Apple

You can now create an account or log in to KrispCall using your Google or Apple credentials on web and mobile apps. Phone number collection is handled within the flow to ensure a smooth, complete setup.

Refer & Earn

The referral program is now available. Enroll directly from your account and start earning for referrals.

Social Sign-Up Guidance

Clearer messages now guide you through the process when signing up via Google or Apple.

Number Settings Label

The hardcoded "Mobile" label has been removed from the Number Settings screen for a cleaner display.

Password Character Limit

The Change Password screen now enforces a maximum of 46 characters.

Audio Recording During Calls

Audio recording now continues correctly during calls in the conversation box, with the playback timer behaving as expected.

DND for Unshared Channels

Do Not Disturb settings for unshared channels are no longer visible to admins and owners, keeping channel controls where they belong.

Chrome extension dialer Integration

Added Google Sign-In support for the Chrome extension dialer, making login faster and more secure.

Voice Spam Detection

Improved Voice Spam Detection to correctly identify spam keywords in calls.

Message Validation

Improved handling of invalid UUID values to prevent message operation failures.

Subscription Renewal

Improved subscription renewal reliability to ensure subscriptions renew correctly.

Creatio Integration

Added Creatio integration support to connect KrispCall with the Creatio CRM platform.

Bulk Contact Import

Import large contact lists in one go. KrispCall now supports bulk imports of up to 50,000 contacts at once.

Incoming Call Number Display

The incoming call screen now displays which specific workspace number is being called, so you always know the context before answering.

Manual AI Transcription Control

If recording is on and AI transcription is off, you can trigger transcription manually, giving you more intentional control over what gets recorded and summarized.

CRM Dialer Optimization

Optimized the CRM dialer to provide a more reliable calling experience.

Manatal CRM Enhancements

Enhanced the dialer experience for smoother calling and better workflow management.

Cloze CRM Integration

Added support for Cloze CRM, enabling KrispCall users to connect their CRM with their calling workflow.

Faster Performance with Native iOS App

The iOS app now runs on a native architecture, delivering noticeably faster performance across the board.

Improved UI/UX

The iOS interface has been updated with a cleaner, more intuitive design for a smoother everyday experience.

Enhanced Inbox

The inbox has been redesigned for better visibility and easier conversation management.

Internal Reply for Team Collaboration

Reply privately within a conversation thread to collaborate with your team without the customer seeing it.

Contact Tags & Notes

Tag contacts and add notes directly from the app to keep context organized and accessible.

Number Sharing & Role Management

Share numbers across team members and manage roles directly from iOS, giving admins more control on the go.

AI Transcription and Summary Behavior Settings

AI transcription and summary now follow your subscription configuration. Integration sync for AI transcripts has also been improved for more reliable data flow.

IVR Call Transfer

Improved call transfer reliability for numbers with IVR enabled.

Faster Inbox Performance

Optimized the Inbox API query to improve performance and responsiveness when loading conversations.

AI Writing Assistance in Messaging

Compose better messages faster. Rephrase, shorten, or expand any message with a single tap. Adjust tone to sound more professional or friendly and get smart reply suggestions based on the conversation, all without leaving the chat.

Timezone-Aware Dashboard

The dashboard now adjusts its display based on your time zone, so time-sensitive information is always accurate to your location.

Port Existing Numbers

A tooltip has been added to the "Port Existing" number option to walk you through the process step by step.

Authentication & Security

An issue with password change confirmation emails not being delivered has been resolved, strengthening overall session security.

AI Call Transcription & Summary

Every call can now be automatically transcribed and summarized. Enable it as a subscription or add-on from your account settings to get a written record of every conversation.

AI Features & Subscription

AI Call Transcription and Summary is now fully visible as an add-on in your plan overview, so you can see what you have, manage it, and understand exactly what's included.

Communication Logs

A "Messages" filter has been added to communication logs so you can quickly find SMS and messaging records without scrolling through all call activity.

Faster CDR Exports

Large CDR downloads now use streaming instead of waiting to generate in full, significantly reducing wait times.

Speaker Separation & Timestamps in Transcripts

AI call transcripts now help identify who said what and when, making it much easier to review conversations and pull out key moments.

CDR Reports

Reports now default to a 7-day view for a more useful starting point, and multi-month date ranges are now also supported.

Destination Time in Conversation box

Time and country information for the person you're communicating with is displayed in the message box in the conversation window.

CDR Reports & Communication Logs

A dedicated Call Detail Records page is now available in settings. Filter by date, contact, or number, export results to CSV, and view accurate timestamps and IVR key presses captured within call records for a complete picture of every call.

AI Call Features

Call summaries and transcription now appear directly in the conversation overview after each call, alongside detailed call metadata for richer context. You can purchase AI transcription from within the platform. New upgrade prompts will automatically surface the features when they're most relevant to your workflow.

Suspended Account Visibility

Suspended accounts now show a clear notification banner, so the status is immediately obvious.

Invoice & Number Renewal Accuracy

Invoice handling for grouped-number renewals has been improved to provide clearer, more accurate billing records.

Default Dial-From Number

Set a default outbound number so you don't have to select one every time you make a call.

Inbox & Session Handling

• SMS filtering in the conversation inbox is more accurate.
• Call transfer button labels have been updated for clarity.
• You're now automatically logged out when your role changes, keeping your session aligned with your current permissions.

Auto-Recharge Confirmation

Auto-recharge settings now require you to explicitly save or cancel changes, preventing accidental updates.

Smarter Identity Verification

KYC and selfie verification are more accurate and easier to complete. If your submission is rejected, a status banner now appears with a direct option to resubmit. No guesswork about what went wrong.

See Your Contact's Local Time While Dialing

The dialer now shows your contact's local time, country, and day before and during a call, so you always know when you're reaching out.

Desktop Notifications for Incoming Calls

Incoming calls now trigger desktop notifications, so you never miss a call even when KrispCall isn't your active window.

More Reliable Billing & Auto-Recharge

Outbound call charges are processed more reliably, and failed auto-recharge attempts are now retried automatically.

Dialer Tooltips

Tooltips have been added to the dialer menu to help you quickly understand available options without digging through settings.