Get a VoIP Call Center Software

Zendesk Talk is an integrated call center software that provides features like automatic ticket generation for calls and voicemails. By satisfying customers’ needs, Zendesk’s omnichannel assistance enables businesses to stand out from the competition. Our software assists expanding teams in efficiently resolving problems while monitoring and enhancing phone support activities.

It offers a real-time dashboard that makes it easy to monitor, handle calls, and voicemails, and track the activity of your customer needs, chats, and social messaging in a single platform. You can use features like computer telephony integration that can make phone calls directly from the web browser.

Nice CXone is robust call center software that enhances call center features to meet the customer experience. It is a leading provider for optimizing the customer experience and the workforce. It uses the power of AI and Automation to deliver the best customer experience to its clients.

Automation workflow, Live chat, and ticket routing are the major features of the Nice Cxone call center solution. These features include the tools for workforce planning and quality management are the elements that support continuing improvements in resource allocation and service provision.

Talkdesk is a cloud-based call center software available for enterprise-level businesses that facilitate omnichannel engagement, customer experience, and employee collaboration. It is designed for making inbound and outbound conversations.

It uses AI-powered tools to level up the customer experience. It enhances employee collaboration between each department by unifying users on a single platform.

Aircall is a cloud-based call center software suitable for a small business where customers work for the sales and support teams. It provides omnichannel communication where a customer can integrate with third-party tools.

It helps to track the performance of team members. It provides phone numbers in more than 100 countries and has more than 9000 customers that trust Aircall cloud-based call center software.

Genesys Cloud CX is a cloud-based VoIP call center software that gives you access to enhanced call key functionality for both inbound and outbound conversations. It is one of the top contenders for VoIP call center software.

It conveys personalized customer interaction which includes voice bots and chat bots. It has a high level of integration, robust, and omnichannel communication that provides additional features like Voice and Digital IVAs, Outbound Dialers, and Workforce Optimization.

Twilio Flex is a customizable VoIP call center software that is built on the Twilio cloud platform. It is easy to change, adapt or customize for anyone who wants to take control of the call center, with the help of Twilio API, Integration with existing software, SDK, and other tools.

It isn’t suitable for small business as it requires an in-house IT department team to customize the software according to their goals. It supports Whatsapp, Facebook, SMS, Voice, and Messenger, within a single Interface.

Cloudtalk is a VoIP call center software for small business and also for support and sales teams. It has customizable features that can lead to having a high level of control over the call center solution. It includes features like custom call queues and uses ACD (Automatic Call Distribution) to route calls to agents according to their priority.

It helps you to control the operating cost of a call center, monitor call quality, and others. It allows the business to manage a high level of volume in a short time.

GoTo Connect is one of the best virtual call center solutions for small and medium-sized call centers. It offers easy porting, toll-free numbers, smart conferencing, and unlimited extensions are the most attractive features of Goto Connect.

If you have an internet connection, your employees can make calls from anywhere using GoTo Connect Voip. The GoTo Connect system is easy to install and maintain for your phone system as well.

3CX is a standard VoIP call center software that facilitates dynamic call queues, IVR, and call reporting. It is a perfect tool for managing multichannel communications that include audio and video calls, Whatsapp, Business SMS, and also Live Chat.

It offers various call center features that enable you to achieve your goal and deliver in providing customer experience effectively. It provides enterprise-level features like click-to-call, call pops, and call journals. You can also integrate with Zendesk by using 3CX call center software that helps in ticket management.

Dialpad is a VoIP call center software that is powered by AI and capable of taking notes and analyzing sentiments. It offers several top-quality features for call centers of all industry sizes; including small call routing, integration capability, and reporting tools.

You can use Dialpad VOIP service to conduct video conferences, send instant messages, and be easy to use mobile and desktop apps. It helps to eliminate the chance of missed calls even if you are away from the desk. There exists Streamlined team collaboration with its call-forwarding features.

Five9 is a VoIP call center software that comes with an outbound, inbound, common platform and administrative features. It uses practical artificial intelligence (AI) to boost customer satisfaction rates for its clients. It provides 24/7 support through phone, email, and customer portal.

This platform can also integrate with other applications such as Microsoft Teams, Zendesk and Salesforce. It is suitable for those businesses that want to provide customer services and sales call centers.

RingCentral Contact Center is a VoIP call center software that is available for both mobile and desktop users. It supports full omnichannel communication and CRM Integration. It has one of the eye-catching features ‘RingOut’ that enables one-touch calling from any device.

It is also a cloud-based contact center that provides standard IVR and ACD capabilities. It offers features to communicate and manage empower agents, collaborate with other companies, and provide the best customer experience.

Nextiva is a famous cloud-based communication suitable for larger businesses that work with enterprise software solutions. It is a reliable, secure, and flexible call center software used by many businesses and companies around the world.

It provides powerful features like HD quality, Unlimited Calling, Conference Lines, and also Call Flow Builder – which helps to map out the call routing flows. It offers affordable pricing, unlimited call features, and a 24/7 support team, which makes it a good option for various businesses.

Vonage offers Voip call center solutions that are easy to use and can integrate with popular CRM platforms like Salesforce. It makes call center software more efficient. Vonage consists of User-friendly UI, robust productivity, and KPIs.

It is suitable for small & large businesses and consists of 40+ business features that will help to manage your calls and video conferences. Features like breaking news alerts, leaderboards, awards points, and Vonage add-ons encourage you to boost productivity for the agents.

8×8 Virtual call center is a cloud-based call center solution suitable for small to large-sized businesses. It handles both inbound and outbound conversations. It provides video, voice, and chat capabilities, and also functions as an enterprise call center.

Universal Queues is one the best features of 8×8, assigned through skill-based routing. For teams, it provides a unified app that integrates phone, meetings, and team messaging. Other features of 8×8 are Reporting & Analytics, Workforce Engagement, AI Automation, and Inbound/Outbound Calls.

Zoho Desk is a cloud-based customer support software that helps to manage businesses and track customer inquiries and interactions. It consists of a larger user base including businesses of all sizes from small to enterprise level. It offers a range of features to streamline customer support and enhance overall customer experience.

It provides various management, analytics, and communication features like Reports & Dashboards, Ticket Management, Customer Supports Tools, to increase the productivity of call center operations.

LiveAgent is a cloud-based call center solution that provides reliable service to customers. It includes a help desk service that offers features like live chat, ticketing, a knowledgeable base, a customer portal, and reporting capabilities. It is suitable for small and medium-sized businesses that mainly focus on phone support.

It provides various functionalities like IVR Trees, call routing, and unlimited call recordings. It provides reliable services to more than 40000 customers around the world.

Freshdesk Contact Center is a VoIP for call center software that provides all-in-one solutions which help to scale your business. One of the best features of the Freshdesk contact center is it works on browsers, where you can dial and receive calls from the browser. In the past, Freshdesk Contact Center was known as Freshcaller.

In Freshdesk mobile app, you can implement a multilevel voice response system. You can easily set up the call center software in a couple of hours that covers a free basic plan with desktop notification, call metrics, caller queues, growth add call recordings and pre-built reports.

Convoso is an easy-to-use, comprehensive platform for managing customer interactions. With Convoso, you can easily set up and manage your contact center from anywhere in the world.

It also allows users to customize their workflows according to individual needs and preferences to get the most out of their system. Using Convoso, businesses of all sizes can effectively manage customer communication channels without significant cost or sacrificing quality control standards, thanks to its powerful interface.