Cloud-based Call Center Software for Ecommerce Business

Talkdesk is a call center software for ecommerce business, used to handle both incoming and outgoing calls. It provides an interface to engage the business and customer in a single platform for communicating with each other. It is powered by an AI-Driven approach to increase the customer experience for ecommerce businesses.

It offers customer interaction and experience through various communication channels like email, sms, voice, chat, and social media. It provides features for caller name, image, purchase history, contact information and history, call recording, and forwarding, that create a personal conversation with the agents.

Freshdesk is a customer service call center software for ecommerce that is suitable for all types of business sizes to enhance their customer experience. It provides features like an Ai-powered support bot, field service management, and predictive support capabilities that make the customer more interactive in using these services.

You can scale your business by using advanced features like Work Automation, which removes manual and repetitive tasks. It can integrate with various popular tools like CRM & Help desk tools, which can enhance its functionality in your ecommerce business.

Aircall is a call center software for ecommerce business that may be one of the choices for modern companies who want to increase customer interaction and boost their sales. It is suitable for teams and offices who are working remotely. 

One of the top-notch features of the Aircall call center is the ability to Integrate with many SaaS Applications & Tools such as Help Desk, Ecommerce Platform, & Marketing Software. It helps to manage the large volume of inbound and outbound calls, automate the call flow, improve customer service, and so on.

8×8 Contact Center is a cloud-based contact center software that is suitable for small to large-sized ecommerce businesses. It manages the teams to handle both incoming and outcoming calls for engaging the customer.

One of the best features of Personal Agent Call features that aids to create a relationship among customer agents. It allows the customer to resolve the tickets by sharing the contact number with agents. Other features and functionalities like IVR, CTI, and Voice Recording are also being provided by this contact center.

Zendesk Talk is a call center software by Zendesk designed specifically for ecommerce businesses. It provides features to handle customer calls efficiently and deliver excellent customer service. It offers a range of features, including live chat, a customizable front-end portal, and seamless integration with popular applications like Salesforce and HubSpot.

You can build this software from scratch, and can customize it according to your business needs and requirements. One of the best features of Zendesk Talk is intelligent call routing, which ensures the calls are directed to specific agents. It helps to minimize wait times, optimizes call handling, and increases customer experience.

Cloudtalk is a user-friendly call center software for ecommerce business designed to meet the needs of small businesses, support teams, and sales teams. It enables the teams to handle both inbound and outbound calls from any part of the world via international phone numbers.

The best feature of Cloudtalk is its advanced calling features like call monitoring, call recording, and real-time analytics that help the ecommerce platform to improve and measure their phone support operations. It integrates with multiple CRM and Help Desk Platforms like Salesforce, Pipedrive, etc allowing the agents to access customer information, purchase history, and support history.

Genesys is a cloud-based call center software suitable for ecommerce businesses of all sizes including small, medium, and large. It provides all-in-one solution software that can be easily customizable and integrates with many application tools. It provides you insights like a real-time dashboard & up to the second analytic to run your business.

The best feature of Genesys is unified communication across multiple channels which helps in providing fast responses and also improves business outcomes. It covers a range of channels like sms, calls, email, and social media, which helps the ecommerce business to engage with their customers.

Nice Cxone is an excellent customer service platform for ecommerce businesses. It offers various call-routing features like IVR, CTI, and ACD that help to handle and manage the call flows of its customers. It offers affordable pricing plans and provides 24/7 phone support to its customers.

One of the top features of Nice Cxone is pre-built CRM integrations such as Cxone Agent for Salesforce, which helps the agents to personalize the omnichannel customer service of their business. It has other features that may help you to improve customer interaction in your ecommerce business such as call blending, call suppression, message lay-down dialing, and auto dialer.

Five9 is a call center software for ecommerce businesses that provides omnichannel tools like predictive dialer, progressive dialer, chat, social client service, and ACD (Automatic Call Distribution). Agents can communicate with customers through various communication channels like sms, web, email, call, and social media, which helps to boost customer engagement and experience.

Five9 consists of a feature called Workflow automation that helps to eliminate manual effort and enhance call-related functionalities. It includes other features like automated call distribution, follow-up activities, call scripting.