Call Center Companies Philippines
Call Center Software Solution in Philippines
Get the best call center software solution in the Philippines with KrispCall. Take advantage of the latest communication technology, manage every call efficiently and effectively, and enhance customer service.
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How to Set up a Call Center Company in Philippines?
KrispCall lets you set up your call center company without going through a lengthy process. Follow the straightforward steps below to have your call center set up and running in a few minutes.
- Sign up with a KrispCall Account
- Purchase a virtual phone number and submit documentation.
- Add and Invite agents.
- Assign the virtual numbers to your agents.
- Start making and receiving calls.
Call Center Industry in the Philippines – An Overview
The Philippines boasts one of the world’s largest and rapidly expanding call center companies. It’s the favored global destination for outsourcing customer service to many businesses worldwide. Since the inception of the first contact center in 1992, the Philippines has had a consistent history of delivering top-notch service affordably.
A 2022 report from Outsource Accelerator revealed that the Philippines ranked fifth in BPO inquiries, receiving 3.81% of total queries in the past year. This statistic highlights foreign investors’ enduring attraction for setting up call centers in the country.
Similarly, several factors help the Philippine call center industry attract global investors in 2023. These factors are the country’s low labor cost, skilled agents, advanced telecommunication infrastructure, and government support. As of 2023, the call center industry in the Philippines is constantly evolving to meet the needs of businesses and customers. The latest trends in the industry include the use of artificial intelligence (AI), cloud computing, and data analytics.
Benefits of Hiring a Call Center in the Philippines
Top 20 Call Center Companies in the Philippines Best for Business Process Outsourcing
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SynerG OutSourcing Inc
Syner G Outsourcing Inc. was founded on October 29, 2008. The company has over 300 employees. The company's core services include lead generation,upselling/cross-selling, appointment setting, virtual assistants, back office, etc. It provides various IT support like mobile app development, website development, and SEO services.
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2nd Office
Established in 2012, 2nd office provides several outsourcing services like bookkeeping, real state outsourcing, virtual assistant, etc. catering to IT, healthcare, finance, banking institutions, and so on. The company has over 80 customers across Australia, Europe, the Middle East, Singapore, and North America. Moreover, its offices are in the United States, Europe, and India, and has over 550 team members.
Staff Outsourcing Solutions
Staff Outsourcing Solutions is a BPO call center company in the Philippines. It was founded in 2011 and is a subsidiary of Sound Connection LLC. The company helps companies from worldwide reduce overhead, complete projects, and increase production. Its outsourcing services include inbound customer support, data entry, e-commerce customer support, and bookkeeping services.
APEX Call Center
APEX call Center was established in 2017 but has already done a great job for many businesses in achieving their business goals. Its services include technical support, appointment setting, data entry, call answering, telemarketing, debt collection, etc. Likewise, it serves many industries expertise including government, IT, real estate, construction, insurance, etc.
Intelegencia
Established in 2009, Intelegencia has now over 100 global customers, five offices in three continents, and over 700 employees in different locations. The company provides various outsourcing services, including software development, product architecture, big data management, and many more.
Unity Communications
Unity Communications was established in 2009. Its headquarters is in Gilbert, Arizona. It has received several global awards for its expertise in scaling startups and growing enterprises. Other than the Philippines, Unity Communications has branch offices in the United States, Costa Rica, and Mexico. It supports industries like e-commerce, SaaS, Tier 1-3 Omnichannel, and inbound customer service.
Shore Agents
Shore Agents was founded in 2013 by Stephen Atcheler. The company has grown from 1 to 200+ team members in 10 years. The company mainly serves real estate firms and provides various services to these firms ranging from hiring staff to property management to executing a business process. Besides the Philippines, it also serves clients in Canada, New Zealand, the UK, the USA, and Australia.
Six Eleven
Established in 2006, Six Eleven has a deep understanding of the Philippines market. Hence, Six Eleven can be the best choice for the companies for companies looking to establish a strong call center presence in the Philippines. It offers various advanced services for businesses including call center services, telemarketing, data entry, data processing, etc.
Hit Rate Solutions
Hit Rate Solutions was founded in 2011. It provides a range of inbound and outbound call center and outsourcing services like phone answering, customer support, lead generation, appointment setting, and virtual assistance. It caters to a wide range of industries like retail, e-commerce, small business, IT, insurance, and real estate.
Fusion
With 33 years of experience in the field, Fusion has over 14, 000 employees, 27 locations in different countries, and 250+ clients. Also, it has received several awards including Asia's Best Employer Brand Award 2022, Best Outsourcing Partnership in the Contact Center World Awards 2015, Best Outsourcing Service Providers in IAOP’s Global Outsourcing 100 List – 2015, etc.
Acquire BPO
Established in 2005, Acquire BPO is a global business process outsourcing (BPO) company. With bases in the Philippines, Australia, the USA, and the Dominican Republic, they offer diverse services like customer support, tech help, software creation, and AI. Their solutions fit various industries including BPO, marketing, IT, and more.
Callbox
Established in 2004, Callbox helps B2B companies achieve their goals and increase their sales growth. As of 2023, Callbox has already completed 10,000 marketing campaigns and has over 700 employees. The company has worked with companies ranging from startups to large corporations, including reputed brands like Acer, eBay, Toshiba, Twitter, HP, and many others.
Magellan Solutions
Magellan Solutions Outsourcing Inc. was founded in 2006 and has over 100 clients, 80% of which are from the United States. The company offers a wide range of BPO services, including call center outsourcing, loan processing, staff leasing, data management, and document processing. Its employees' number ranges from 250-999.
Premier BPO
It was established in 2003 and has been serving small to medium-scale industries since then. The company has over 1000 employees. Other than the Philippines, the company has offices in China and Pakistan. Its services include back office services, customer care, IT and software support, etc. It is best known for providing personalized service at a reasonable price.
Microsourcing
Founded in 2006, Microsourcing is one of the best call center companies in the Philippines specializing in outsourcing solutions. Its core services include inbound and outbound customer support, technical helpdesk, lead generation, and back-office support. As of 2023, it has over 8000 team members, 600+ active clients, and over 8,000 employees. The company has 11 prime delivery centers and 2 careers centers.
Helpware
Since 2015, Helpware has been a reliable outsourcing leader in the Philippines. They've achieved remarkable milestones, including launching Taskware in 2018 and expanding to offices in Mexico, Germany, Ukraine, and Poland. They serve diverse industries like e-commerce, healthcare, and more, offering services such as digital marketing, cybersecurity, and back-office support.
Teleperformance
Teleperformance was founded in 1996. As of now, Teleperformance has served over 170 countries and over 410,000 employees worldwide. The company has branches in 60 countries worldwide, including Europe, America, Asia, and Africa. With such a huge workforce, the company serves various industry types like retail, e-commerce, automotive, travel, etc.
Prime Outsourcing
Prime Outsourcing is another offshore staff leasing call center company based in the Philippines. The company provides services to the BPO, IT consulting, and outsourcing industries. Likewise, it caters to all companies looking to set up business in the Philippines. The company strives to help clients improve their productivity and acquire success by offering the best business solutions. It offers web design, web development, seat leasing, back office support, web marketing, and contact center services.
Tactical Business Services Global
Founded in 2004, Tactical Business Services Global also known as TBS Global, provides a range of outsourcing services like tax management, accounting, human resources, data management, and contact center services. Their service is tailored to various enterprises, SMEs, and startup businesses. Moreover, the company has highly experienced agents committed to helping businesses achieve their objectives. Besides the Philippines, the company has branches in Australia, Los Angeles, and New York.
Digital Minds BPO
Digital Minds BPO was established in 2010. At the time of establishment, the company had only ten agents. This number kept on increasing as time passed. With increasingly skilled agents, the company now serves many small to large-scale companies. The company provides a full range of BPO services, such as back-office support, bookkeeping and accounting, data entry, and data processing. Their clients are mostly web design companies, marketing agencies, accounting firms, tech startups, local businesses, e-commerce, etc.
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Working with a Call Center in the Philippines: Best Practices
Why Choose KrispCall for Call Center Software in the Philippines?
Best Call Center Software Providers in Philippines
1. KrispCall
KrispCall stands out as the best call center software provider in the Philippines. It offers a comprehensive suite of tools designed to enhance customer interactions and streamline operations for call centers across various industries.
KrispCall empowers businesses to provide seamless and productive conversations while maintaining a professional and customer-centric approach through its innovative features.
KrispCall’s commitment to excellence makes it an outstanding choice for organizations looking to increase customer satisfaction and optimize their call centers.
2. Avoxi
Avoxi is another trusted name in the Philippines’ call center software landscape. Avoxi offers various cloud-based solutions like contact center management, virtual phone numbers in 160+ countries, SIP trunking, and SMS forwarding. Their offerings include features like live call monitoring, call analytics, and quality assurance, ideal for enhancing call center performance.
These features enable businesses to establish a strong international presence. Besides this, Avoxi’s solutions are highly scalable, making them suitable for small and large businesses. With plans starting at $19.99 per month, AVOXI provides cost-effective solutions suitable for businesses of all sizes.
3. Ameyo
Ameyo is another reliable call center software provider in the Philippines. Its cloud-based software offers a wide range of features for both inbound and outbound call centers, including Automatic call distribution (ACD), auto dialer, Interactive voice response (IVR), Customer relationship management (CRM) integration, etc.
Additionally, Ameyo is scalable and flexible, so businesses of all sizes can use it. The software is easy to use, and manage, and offers high levels of security. It is trusted by 2000+ Enterprises in 60+ Countries. Some of the companies in the Philippines that use Ameyo as their call center software are Cashalo, Madrid Philippines, Bank of Makati, etc.
4. Telerain
Another popular call center software provider in the Philippines is Telerain. Telerain is known for providing omnichannel solutions. Their platform enables seamless communication through various channels, such as voice, email, chat, video, SMS, and social media.
Moreover, Telerain offers several features like automatic call distribution (ACD), interactive voice response (IVR), and workforce management. Telerain’s focus on scalability and flexibility makes it an excellent choice for growing businesses in the Philippines. Some of the companies in the Philippines that use Telerain as their call center software are Grassroot, Beepo, Live Call Monitoring, etc.
5. Telecmi
Telecmi is another call center software provider known for its integration capabilities. Their solutions seamlessly integrate with popular customer relationship management (CRM) systems. Telecmi also offers advanced features like call recording and analytics to improve call center performance and customer service.
One of the most noteworthy advantages of opting for Telecmi as your call center software provider is the availability of a free trial period. This means that you have the opportunity to test the software before committing to it for your call center operations. You can explore its capabilities and functionalities to ensure it aligns perfectly with your company’s requirements before making a final decision.
Frequently Asked Questions
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In general, if you want to set up a small call center in the Philippines with few agents and basic infrastructure, you can start with a minimal investment of 500,000 to 800,000 pesos. However, there is no specific information on how much it costs to set up a call center in the Philippines. The cost is determined by factors like business model, size, required infrastructure, number of agents required, and marketing models.
Follow these steps to start a call center business in the Philippines:
- Do your research: Learn more about the call center industry in the Philippines, including its scope, legal requirements, budget, etc.
- Develop a business plan: After analyzing the local market, develop a business plan that includes the details on the services you will offer, your target customers, and your budget.
- Register your business: The third step involves registering your business with the government and getting the necessary permits.
- Set up office: Choose a good location for your call center and set up office space where your agents will work.
- Purchase necessary equipment and tools: Buy essential software and tools you need to manage calls and overall call center tasks.
- Hire and Train Agents: Hire agents who have the necessary skills and experience. If necessary, train them on how to talk to customers.
- Find customers: Search for the businesses that require call center services. Getting customers is very important for the successful running of a call center business.
Some benefits of call center outsourcing in the Philippines include:
- Cost savings.
- The Philippines boasts a highly skilled workforce.
- Government support.
- 24/7 availability.
- Latest technology and infrastructure.
The following things are required to run inbound call center services in Philippines:
- Skilled and trained agents: Agents having skills in customer service, problem-solving, and effective communication.
- Call Center Software: Software that can manage incoming and outgoing calls, track customer interactions, and generate reports.
- Phone System: Phone system with features like call routing, IVR, call queuing, auto attendant, etc.
- Infrastructure: Good office premise and hardware like computer, phone, headset, etc.
- Marketing plan: Marketing plan to attract prospects.
Look for the following things when choosing the best call center company for your business:
- Experience: Consider the company’s background in the call center industry.
- Technology: Ensure the selected call center company has the best technology for handling calls efficiently.
- Scalability: Choose the company that can scale with your business growth.
- Legal compliance: Choose a company that adheres to industry rules and regulations.
- Customer support: Consider the level of support given by the company to its customers.
You need to outsource your outbound call center to the Philippines because,
- Labor cost in the Philippines is lower than in other countries like USA and UK.
- There are many skilled and experienced call center agents.
- Filipino agents have high English proficiency levels.
- Favorable business environment.
- The Philippines ranks 3rd in customer satisfaction among call center outsourcing destinations worldwide, with a score of 7.3 out of 10.
- Call centers in the Philippines have the latest technology and infrastructure.
