Share Business Phone Numbers With Your Team

A shared telephone number is a single telephone number that can be accessed and used by multiple members within a team or organization. Using this feature, team members are able to manage calls and texts collectively, facilitating efficient telephony communication with clients or stakeholders.

Shared phone numbers are typically used in customer service, sales, or other situations where more than one individual needs to answer incoming calls.

For instance, a business may share a phone number (777) 777-7777. Customers can call this number, and they will be connected to a team member who is available to assist them. Multiple phones will ring at the same time.

Shared team phone numbers can be configured to ring multiple phones simultaneously, such as a team member’s cell phone, office phone, or even computer. Having multiple members answer the call increases the chances of quickly connecting the caller to the appropriate individual.

If anyone can access the phone number, their phones or computers will ring as long as Do Not Disturb is not on. There are three ring orders: all at once, random, and custom. Those who pick up first stop the phone from ringing for others. The number can be occupied concurrently, so it is never “busy ”.

Everyone receives messages and voicemails sent to the shared number through the KrispCall app. Call history, voicemail, and messages are synced to let you know if a conversation was initiated.

Everyone on the team can see the outgoing messages and the complete conversation when using shared phone numbers. Aside from the messages, you can also see who called or answered.

Everyone in the team can see who is typing or drafting a message when an incoming message comes into a shared phone number. By sharing a telephone number, multiple responses to the customer can be avoided.

Everyone on the team has access to the contact book. Any team member who adds a customer will immediately have their contact information on KrispCall.