Voicemail

Set up Voicemail for Improved Business Communication

Enhance your business’s communication with a professional touch by setting up KrispCall’s voicemail services. Ensure continuous communication with clients, even during off-hours, by allowing them to leave messages, fostering more efficient and efficient communication engagement.

Set up Voicemail for Business Communication

How to set up voicemail for my business?

To set up a voicemail for a business, first, create a KrispCall account. After that, log into KrispCall account and access ‘My Number’ settings, configure voicemail settings in the ‘Voicemail options,’ and then test the voicemail system.

  1. Create a KrispCall account and set up your cloud phone system.
  2. Login to access your account’s dashboard, go to ‘settings,’ and look for the ‘my number’ settings.
  3. Scroll to find the “incoming call strategy” settings, then select voicemails for unanswered calls.
  4. Now, move to the Greetings and Recordings section.
  5. Select the Voicemail option and configure, customize & personalize it.
  6. Make sure the voicemail system works and start using it.
How to setup voicemail
What is voicemail

What is a voicemail?

Voicemail is a telecommunications service that enables individuals to leave recorded messages for others when they are unable to answer a phone call or are simply unavailable. The messages are stored on a voicemail server, which is a telephony system that is designed to store and deliver voice messages.

Voicemail features have been a popular element of landlines, mobile phones, and cloud-based phone systems for a long time. By using it, people can leave messages for others at any time, even if the person called is not available to answer the phone immediately.

How does a voicemail work?

Voicemail is a telecommunications feature that allows for voice message recording when a call goes unanswered. It is often used when a caller dials a number, and the recipient can’t answer, or the line is inactive; the call is then directed to the voicemail system hosted by the service provider.

Once the call is directed to a voicemail system, a personalized or default greeting plays, followed by a beep signaling the caller to leave a message. The message is then recorded and stored on the server and intended users receive notifications, typically through alerts or messages, prompting them to retrieve and manage their voicemail.

How voicemail work

Best Practices for Effective VoiceMail Messaging: The Do’s and Don’ts

Do’s

Be Concise and Planned: Be Concise and Planned: Outline your key points before recording the voicemail. Prepare a brief script to ensure your message is focused and to the point.
Limit Message Length: Keep your voicemail under 90 words or so. This simplicity forces you to focus on the core message, avoiding unnecessary details that could dilute the impact.
Provide a Compelling Reason: Clearly state a compelling reason for the recipient to call you back. Whether it's a solution to a problem or an opportunity, make it clear why their response is important.
Put some variety into your voice: Infuse passion and enthusiasm into your voice. Vocal variety can convey emotion and sincerity, making your message more engaging and memorable.
Convey Urgency: Request a callback "today" to express a sense of urgency. This encourages prompt action and emphasizes the time-sensitive nature of your message.

Don’t

Don't use music or sound effects: Music and sound effects can be distracting and make it difficult for callers to understand your message.
Keep Your Messages Short: Don't leave lengthy, confusing messages that may make the listener lose interest. Stick to the essential information to maintain clarity and effectiveness.
Don't include Email or Web Address: Avoid leaving your email or web address in the voicemail. Direct the recipient to contact you by phone for a more immediate and personal connection.
Avoid Claiming Industry Leadership: Don't refer to your company as the industry leader. Simply focus on the value you can provide rather than making subjective claims.
Limit Customer Name Drops: Mentioning relevant customers is good, but limit it to two or fewer. Else, it can sound like name-dropping when you overuse customer names.

Things to consider while Setting Up Voicemail on Your Business Phone

Professional Greeting: Write a brief, friendly voicemail greeting that includes your business name and your name.
Storage Capacity: Be aware of the storage capacity for voicemail messages. Regularly delete old messages to free up space and avoid missed messages due to a full mailbox.