Call On Hold

Call On Hold: Pause Any Live Call Instantly and Resume It in One Click

KrispCall’s call on hold feature lets agents pause conversations without dropping them, keeping callers engaged with hold music or recorded messages while you look up answers or consult a colleague.

1-Click To Put Active Calls On Hold and To Resume It
world map world map 2

Get a Virtual Number

Get local, mobile, and toll-free virtual phone numbers from 100+ countries and expand your business worldwide.

How to Put a Call On Hold in KrispCall — 3 Simple Steps

No training required. KrispCall’s hold feature is built directly into the call screen — accessible in a single tap or click, on any device, from anywhere in the world.

Step 1

Press the “Hold” button on your call screen during an active call.

Step 2

Your caller instantly hears your hold music or recorded message — no silence, no dropped call.

Step 3

Press the same Hold button again to resume the conversation right where you left off.

What does a Call On Hold mean

What is Call on Hold?

A call on hold temporarily pauses an active phone conversation without disconnecting it. The caller hears your pre-configured hold music or a recorded message instead of dead silence while your agent handles the situation.

In business phone systems, placing a caller on hold is essential for high-volume teams in customer support, sales, and administrative roles. It keeps callers engaged, protects agents from responding without full information, and ensures no conversation is dropped abruptly when verification is needed.

KrispCall’s cloud-based call on hold works seamlessly across desktop, mobile, and browsers. No desk phones. No hardware. No extra cost. It is included in every KrispCall VoIP plan from day one.

Benefits of Using KrispCall’s Call Hold Feature

Benefits of putting Calls on Hold
Hold any call in one click
KrispCall's call on hold is as simple as it gets. One click to pause. One click to resume.
Multitask without losing the caller
Check records, consult teammates, or look up information while keeping your caller connected and engaged.
Keep callers engaged while they wait
Play custom hold music or a recorded message the moment you press hold so callers always hear something meaningful instead of silence.
No additional costs
KrispCall's call on hold feature is included in every plan from day one. No extra fees. No hidden charges. Just activate and start using it right away.

Putting Business Phone Calls on Hold: The Do’s & Don’ts

Do’s

Ask for permission before holding
Always let the caller know you're about to hold them and briefly explain why. A 5-second courtesy ("May I put you on hold while I check that for you?") dramatically increases caller patience and goodwill.
Give an estimated wait time
"I'll be back with you in under two minutes" dramatically reduces frustration compared to an open-ended hold.
Use branded hold music or messages
Silence is the worst possible hold experience. KrispCall automatically plays hold music or a recorded message the moment a call is placed on hold.
Check back if the hold runs long
If you need more than the estimated time, return briefly to update the caller. A 10-second check-in ("Thank you for holding — I need just one more moment") prevents hang-ups and builds trust.
Offer a callback for extended waits
If you genuinely cannot return soon, offer a callback option rather than leaving someone on hold indefinitely.

Don’t

Don't hold without permission
Placing a caller on hold without any warning or explanation is the quickest way to appear unprofessional. It signals that their time is less valuable than yours — and many callers will simply hang up.
Don't leave callers in silence
A silent line feels like a dropped call. KrispCall automatically plays hold music or a message so every hold feels intentional.
Don't exceed 2 minutes without a check-in
Caller drop-off spikes after 2 minutes. Return briefly with a status update or offer a callback immediately.
Don't hold the same caller multiple times
Multiple holds in one call signals disorganization. Prepare before picking up so one hold is all it takes.
Don't forget to come back
Never leave a caller stranded. If you cannot return, have a colleague resume the call immediately.

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

How does the Call on Hold feature work?

The Call on Hold feature pauses an active call without disconnecting it. Press the Hold button to place the caller on hold — they hear hold music or a recorded message instantly. Press the same button again to resume the conversation.

What is the difference between call hold and call mute?

Call hold pauses calls for both parties — callers are notified their calls are on hold and hear hold music or a recorded message.

Using the mute button only silences your microphone — the caller cannot hear you, but is unaware they have been muted and hears no audio.

Putting calls on hold is the right choice when you need to speak with a colleague or step away; the mute button is for when you want to listen silently while remaining on the calls.

What is the difference between call hold and the call waiting feature?

Call hold pauses your current call so you can step away, check resources, or handle another task. The call waiting feature notifies you of an incoming call while you’re already on a call, allowing you to place the current call on hold, accept the second call, and switch back. Both features work together to ensure no incoming calls are missed and all calls receive an answer.

How long can a call be on hold?

Calls can be on hold for up to 2 minutes. If the hold time exceeds this limit, people are willing to hang up.

What will callers hear when they are on hold?

Callers will hear KrispCall’s default hold music or a pre-recorded message the moment they are placed on hold.

Can call centers hear you when they put you on hold?

No. When a call center agent puts you on hold, neither party can hear the other. You will only hear hold music or a recorded message until the agent resumes the call.

Is the call on hold feature available for remote workers?

Yes. Any remote worker using the KrispCall phone app on their iPhone, Android, or desktop browser can put calls on hold just like an in-office agent.

What should I announce when returning from hold?

When you return from hold, announce yourself clearly — for example, “Thank you for holding, I’m back with you now.” This reassures the caller that calls are no longer on pause and that the talk can continue. A clear return announcement saves time and prevents confusion about whether the line is still active.