Call & Contact Tagging

Categorize Calls & Contacts With Custom Call Tagging

Enhance customer service, improve your employee productivity, optimize marketing strategies, streamline telephony communication and collaboration, reduce call handling time, and nurture effective leads with KrispCall’s Call and Contact Tagging.

Categorize Calls & Contacts With Custom Call Tagging

How to Create Custom Call Tags in A Call Center Using KrispCall?

To create custom call tags in a call center, first, you need to log in to your KrispCall account. After that, make a phone call to any desired number, and you will see a calling screen with a few buttons. Look for Call tags, tap on the relevant tag, or create an appropriate tag if there’s no suitable one existing in the list.

  1. Log into your KrispCall account.
  2. Make a call with any number
  3. You will see a button named “Call Tags”
  4. Tap on the Call Tags and add a relevant tag for that contact.
How to Create Custom Call Tags in A Call Center Using KrispCall
What is call tagging

What is call tagging?

Call tagging is a feature that helps in contact management by allowing users to label and categorize phone calls based on various criteria. It can be very useful for organizing customer interactions, tracking the sales and marketing efforts of your employees, and improving overall customer service and management.

How to Use Call Tagging to Sort Calls in a Call Center?

Call tagging is a very simple yet one of the most powerful features and it can be used to sort calls and contacts effectively improving overall customer experience. You can use Call tagging to define call categories, implement tagging processes, utilize tagging for better and effective call routing, and monitor and analyze tagging data for effective sales, marketing, and customer support campaigns.

Use Call Tagging to Sort Calls in a Call Center