Cloud Call Center Software for Customer Service

RingCentral Contact Center is a cloud-based omnichannel solution that combines voice, messages, email, and social media in a single platform allowing customers to receive valuable assistance on preferred channels. It also offers AI-powered technology to speed up customer support.

RingCentral Contact Center integrates with some of the popular CRMs, including Microsoft Dynamics, SalesForce, and ServiceNow. Its intelligent routing and real-time analytics, enable call centers to optimize operations and deliver excellent customer services.

Zoho Desk is a customer support software that facilitates customer service operations and enhances the overall customer experience. It is cost-effective, easily accessible, and provides excellent customer support for businesses of all sizes. It offers integration with over 200 popular third-party tools.

Zoho Desk’s ticket management features help to manage customer support tickets from multiple channels including email, live chat, phone, and social media to effectively handle customer inquiries, minimize response time, and improve customer experience. It also enables self-service options making customers easy to find their answers.

Zendesk Suite provides tailored customer support across multiple channels like email, SMS, live chat, and voice. It includes advanced features like light agents and side conversation. High volume API, advanced compliance, etc. It offers a pre-built report in its dashboard that can help to monitor the activity or else you can build your own report too.

Zendesk Suite provides a chatbot function to eliminate the waiting time of customers, reduce the agent’s workload and improve the customer experience by providing a self-service option.

Live Agent is a cloud-based help desk software that benefits customer service call centers with its extensive set of features. Its real-time chat allows customers to chat with support agents without waiting for a long time. Customers can contact agents across multiple channels like calls, messages, email, and social media.

Ticket management features in live agents enable agents to easily track and manage customer inquiries. It offers over 200+ integrations with third-party tools, making it easy to receive customer information and resolve customers’ issues quickly.

Freshdesk, formerly known as Freshcaller is a customer service software that operates in the cloud. It helps businesses to monitor and manage customer interactions across multiple platforms like email, phone calls, text, and social media. It allows one to view all the customer conversations in a single place eliminating the chance of any query or issue going unnoticed.

Freshdesk’s AI-powered chatbot answers customer queries anytime saving customers and agents time, giving more time to agents to focus on complex enquiries. It offers powerful analytics and reporting to monitor different metrics like response time, customer satisfaction, and resolution rates to identify the areas for improvement to improve their customer service operations.

Talkdesk offers modern AI-powered customer solutions to improve customer interactions across multiple channels. It caters self-service experience for customers allowing them to find answers and resolve common issues themself, saving the time of both customers and agents.

Talkdesk also provides tools to optimize workforce management. Its real-time reporting helps you gain valuable insights about customer interaction and make data-driven decisions to improve it. It integrates with over 25+ popular business applications to simplify the calling process and easily access customer information.

Cloudtalk is a call center software designed for customer service and sales teams to make work easier and handle calls effectively. With its data and analytics, it allows getting customer information that helps to give personalized services to customers and also monitor and improve agent performance and increase customer satisfaction.

Cloudtalk’s features like workflow automation tools, small dialing, and custom call routing simplify the process of managing phone calls resulting in time-saving and improving lead conversion rates. It integrates with multiple popular CRM tools like Pipedrive, Zendesk, Salesforce, Hubspot, and many more.

Gladly is a customer service platform that allows agents to view customer purchase history, details, and preferences on a single screen without tickets. This makes it easy to understand the customer and to provide personalized self-service to them. Its advanced routing ensures that the customers are directed to the appropriate agents.

Gladly provides valuable insight like response time and Service level agreements (SLA) to track and improve agent productivity. It integrates with multiple useful integrations to simplify its workflow, boost agent efficiency and improve customer service.

Aircall is a feature-rich customer call center software preferred by sales and support teams. Its intelligent routing and IVR menus transfer customers’ calls to the appropriate agent every time. Quick tagging options help to categorize customers based on different criteria and provide personalized services to them. You can also make or receive multiple calls simultaneously on the same phone number.

Aircall’s call center analytics feature monitors agent’s and team performance provide detailed insights on call metrics and offer easy-to-understand reports for better decision-making that will help to improve customer service.