Call Center Companies USA
Call Center Software Solution in US
Set up a cost-effective call center software solution for your business in the US and enhance your overall business communication. Using KrispCall, you can streamline your call center operations, boost brand reputation, and establish credibility to conquer the competitive industry.
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How to Set up a Call Center Company in US?
Getting call center software with KrispCall is quite simple. Sign up for a KrispCall account, purchase virtual numbers, invite agents, assign numbers to them, adjust the settings per your preferences, and start making & receiving calls immediately.
- Sign up with a KrispCall Account
- Purchase a virtual phone number and submit documentation.
- Invite and Assign the virtual numbers to your teams.
- Adjust the settings as per your preferences.
- Finally, Start making calls with your agents.
Call Center Industry in the US – An Overview
The current status of the call center industry in the US is that it’s growing rapidly and is projected to grow at a CAGR of 11%, reaching a value of $88.2 billion from 2023 to 2033. United States is competing globally, having the highest number of call centers that were expanded.
The call center industry provides employment for over 2.9 million people. Texas has the highest number of call center jobs in the US. 54% of contact centers face increasing operational costs as their top challenge, followed by hiring enough agents.
The top call centers in the US have a commitment to provide ongoing training and support to agents. Call center outsourcing eliminates expenses like rental fees. The use of call center industry automation offers flexibility and also reduces costs that come from training agents within the company.
Benefits of Hiring a Call Center in the US
Top 20 Call Center Companies in the US Best for Business Process Outsourcing
With US local virtual numbers, you can interact virtually with the local market and local customers in US to reach your business goals.
Accenture
With an annual revenue of over $61.6 billion, Accenture is the most notable call center company in the US. Accenture specializes in BPO services, including IT support and accounting. Its service includes solving complex business problems by providing strategic advice. Their business processes cover marketing, procurement, supply chain, etc.
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Intelemark
With an annual revenue of around $10 million, Intelemark is one of the top call center companies in US, enhancing the communication performances of the world’s reputable brands. Its core services target technology, consumer electronics; retail, travel, banking, and insurance. Intelemark primarily offers marketing services to companies since its establishment in 2000.
Foundever
Formerly known as Sitel, Foundever was founded in 1985. It operates in 45 countries had a revenue of $4 billion in FY 2022. They focus on taking order and processing, and customer service outsourcing. Their team of proficient employees strives to enhance customer satisfaction and productivity by providing back-office support for expanding sales.
Cognizant
Cognizant is a multinational consulting and BPO company founded in 1994. Cognizant has a total revenue of $19.4 billion. They integrate context, sentiment and intent-based analytics into their omnichannel customer care strategy. Cognizant has highly skilled staff to make lead generation effective with the help of AI, analytics, and human creativity.
Concentrix
Concentrix is another successful BPO and call center company in the US, which generated $6.47 billion in 2023. It helps managing customers through inbound calls, incident management, incident logging, outbound calls, and so on.providing. With hundreds of projects successfully, Concentrix has one of the modern customer feedback management services.
Wipro
Wipro is a multinational call center company with key services like business processing, digital services, cloud, infrastructure, and engineering services across the US. Its specialty lies in workforce management, call routing, analytics, and handling the high volume of calls. Their authentication process makes secure and effective communication across multiple channels.
Genpact
Headquartered in New York, Genpact is one of the best BPO and call center companies. Its core services include combining real-world experience with innovation to enhance business activities. Founded in 1997, its annual revenue is $4.37 billion in 2022. They aid in building and transforming their customers’ businesses into new markets and create competitive advantages.
EXL Service
EXL Service is a profitable call center company, which is expected to generate revenue of $1.60 billion in 2023. It provides remarkable customer experiences or grow your business with digital solutions. The company has offices in the US, Europe, Asia, Latin America, Australia, and South Africa. Its personalized experiences increase customer satisfaction and help grow revenue.
Invensis
Invesis is a call center company for back-office outsourcing outsourcing in the US. Their core services focus on enhancing IT, finance, accounting, and transaction management. The company provides streamlined solutions for clients. Headquartered in Wilmington, Delaware, it generated a revenue of $650 million in 2022.
Sutherland Global Services
Founded in 1986, Sutherland Global Services delivers exceptional customer care, sales, phone support, and uninterrupted back-office services for companies based in the US. It specializes in sales operations, live chat, and email support. It generated a revenue of $2.4 billion in 2022. They provide voice and non-voice BPO services across 24 countries.
Alorica
Alorica is a call center company that runs quality customer service, technical support, sales, and marketing. Their team of experts offers inbound and outbound call center services for expanding their business. Alorica deploys digital solutions customized to meet clients’ futuristic strategic needs. Its revenue is $2.4 billion, while its per-employee revenue ratio is $39,344.
Helpware
Founded in 2015 by Mindpearl, Helpware is a captive call center that provides multilingual services for customers. Their customized teams for employees offer quality customer service, updating technology, and a back office for industry-leading startups and companies of all types. Helpware's annual revenue is $7.9 million.
Exela
Exela is one of the most recognized call center companies in the United States. They work for clients, including banking, health care, and government, for resource management, legal, and business strategy planning. Their offer suits your needs, like technical support, appointment setting, and inbound and outbound calls. Its revenue in 2022 was $1.07 billion.
Ameridial
Ameridial is one of the best call center software solutions in the US, founded in 1987. Their team specializes in call center outsourcing solutions that provide midsized B2B telemarketing companies with scalable client interaction for voice support. They train their agents to provide attentive and empathetic support. Its revenue was estimated at $760.0 million in 2022.
Teletech
Established in 1982, Teletech is among the USA’s best call center outsourcing companies providing IT, consulting, and analytics services. They deliver optimized tech support, sales, AI operations, trust, and safety solutions. It strives to improve the relationship between a company and its customers. Their estimated annual revenue was 2.444 billion by the end of 2022.
West Park Communication
West Park Communication is a call center company based in the US. The TCAP-compliant company provides transcription, customer service, and back-office operations services with its clients in the telecommunications, financial services, and healthcare industries. Founded in 1986, it streamlines its operations for businesses located in many locations over 10 countries.
AOutsourcing Business Solutions
Outsourcing Business Solutions is a top-rated BPO company in the US specializing in appointment setting, technical support, and back-office operations. It provides bookkeeping and back office services to small and medium-scale businesses. It conducts its operations in over 5 countries. Their estimated annual revenue ranges from $10M to $25M.
AbbyConnect
Abby Connect is another notable BPO, which generated a revenue of $10.4 Million in 2022. They provide data processing, B2C telemarketing, answering services, and back-office operations capabilities. Headquartered in Nevada, their expertise enhances law, real-estate healthcare, and technology industries in 3 countries
Acquire BPO
Acquire BPO is a global BPO company founded in 2005. Their core services target customer satisfaction, technical support, and back-office operations. The company has an international partnership with the New York Stock Exchange (NYSE) and the Australian Stock Exchange (ASX). Headquartered in Pasig, Acquire BPO's revenue for 2022 was $1.48 billion.
Transcom
Transcom offers its services across Europe, North and South America, Asia, and North Africa. Their team delivers exceptional customer care, sales, and phone support. Integration of customer service and e-commerce processes into SaaS offers better reporting. Headquartered in Colorado, this company generated a revenue of $685.1 million in 2022.
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Working with a Call Center in the US: Best Practices
Why Choose KrispCall for Call Center Software in the US?
Best Call Center Software Providers in America
1. KrispCall
KrispCall offers VOIP call center software to more than 100 countries. It provides a competitive advantage in the field because it is able to assist customers quickly with technical questions and problems. Besides being easier to deploy and implement, KrispCall supports remote teams.
Krispcall’s cutting-edge call management, workflow optimization, and features such as interactive voice response, and call monitoring, the number of international companies are considering their enhanced service is growing.
KrispCall provides the tools to achieve your predefined goals while simplifying customer interaction. Its unique features allow agents to quickly access customer conversations, offering companies unprecedented international marketing and outsourcing capabilities.
It is affordable for business regardless of its size and business that want to use VOIP call center software to reach their targeted audience. It also guarantees the best possible customer experience by orchestrating the client journey to the highest standard.
2. Nextiva
Nextiva is a call center software provider which offers high flexibility and scalability. Adaptability to changing requirements and robust analytics enable continuous improvement are key features of the product. With Nextiva, support agents can deliver personalized assistance to clients, which results in a better customer experience.
With Nextiva, you can enjoy powerful features such as unlimited calling, conference lines, and a call flow builder that helps you map out the call routing flow. It offers affordable pricing, unlimited call features, and a 24/7 support team, which makes it a good option for various organizations.
3. LiveAgent
Known for its simplicity and affordable pricing, LiveAgent is a another notable cloud-based call center solution in the US. LiveAgent offers a variety of features, including call recording, call routing, and chat. LiveAgent is a cloud-based call center solution that offers reliable service to customers.
It is an excellent choice for small to medium-sized companies whose communication systems are primarily based on telephones. It also includes capabilities such as IVR trees, call routing, and unlimited call routing, necessary for reducing the waiting time.
4. CloudTalk
Cloudtalk is a VoIP call center software for small businesses and support and sales teams. This VoIP phone number provider and communication platform provides over 70 features, which eases the calling process, allowing businesses to handle high call volumes faster.
It has customizable features that can lead to having a high level of control over the call center solution. It includes features like custom call queues and uses ACD (Automatic Call Distribution) to route calls to agents according to their priority.
5. RingCentral
With RingCentral call center, you can connect with others from anywhere by using unlimited free messaging, file sharing, video conferencing, call recording, and many more. The app is available on both IOS and Android, giving users flexibility to connect from anywhere.
The platform provides standard IVR and ACD capabilities. A number of features are available, including the ability to communicate and manage, empower agents, collaborate with other companies, and provide excellent customer service.
6. 8×8
8×8 is a call center software provider on our list that provides a unified app that integrates phone, meetings, and team messaging. Other features of 8×8 are Reporting and analytics, Workforce Engagement, AI Automation, and Inbound/Outbound Calls.
With this service provider, you can integrate phone calls, meetings, and team messaging into one integrated app. Aside from reporting and analytics, 8×8 offers workforce engagement, automation through AI, and inbound and outbound call management.
7. Vonage
Call center software provider Vonage has been the choice of businesses worldwide for its easy-to-use, reliable, long-term service. In addition to VoIP phone numbers, Vonage provides 50+ voice and unified communications features.
The Vonage call center provides call center features that manage your calls and video conferences. It has a user-friendly interface, robust productivity, and KPIs. Several of its features boost agent and business productivity, including IVR, call routing, and toll-free numbers.
8. Twilio
Twilio Flex is a highly flexible and personalized cloud-based call center software provider having custom contact center solutions tailored to their needs Its deployment layers, including call routing, queueing, real-time experience, agents’ skills and capacities, and UI layout, can be customized with it.
The Twilio API makes customization easy and accessible to small businesses. It does not require an in-house IT team. It is a great tool for call centers in the U.S. as well as businesses looking to generate leads.
9. Dialpad
Dialpad is a VoIP call center software that is powered by AI and capable of taking notes and analyzing sentiments. It offers several top-quality features for call centers of all industry sizes; including small call routing, integration capability, and reporting tools.
Through Dialpad’s AI-powered features, you will be able to provide better customer service by receiving real-time transcriptions of calls and insights into customer sentiment. By allowing you to share files, share screens, and whiteboard with your team, it is easy to work more effectively with your team.
10. Five9
Five9 is a call center software suitable for small and medium-sized businesses that mainly focus on phone support. A variety of features such as IVR trees, routing, and unlimited call recording are available. CRMs, SalesForce, and Microsoft are among the business systems that can be integrated with it.
Five9 offers a unified platform for voice, video, and chat, so you can provide cilents with the best possible experience, regardless of how they prefer to communicate. Your call center’s performance can be analyzed to identify areas that need improvement using Five9’s analytics and reporting tools.
Frequently Asked Questions
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The cost of setting up a call center in the US can range from a few hundreds to tens of thousands of dollars depending on factors like marketing models, size of the business model, size, infrastructure, and number of employees. However, with KrispCall, you can set up a call center in the US for as low as $15.
Here are the steps to start a call center business in the United States:
- Call center research: Learn more about the call center industry in the United States, based on its potential clients, trends, scope, legal requirements, and budget.
- Develop a business plan: After identifying your targeted market, formulate a business plan that includes the details on the services you will offer, like customer support, inbound, outbound, and sales.
- Register your business: The third step involves registering your business with the government and getting the necessary permits.
- Choose a suitable location: Select a good location for your call center and set up office space where your employee will perform their operations.
- Purchase necessary equipment and tools: Invest in essential VoIP systems, customer relationship management software, and tools to manage calls, data, analytics, and overall call center tasks.
- Hire and Train Agents: Hire staff for multiple roles like supervisors, agents, or trainers having good skills and experience. When necessary, develop a training program on ways to talk to customers.
- Marketing Strategy: Promote your call center services through online advertising, and on social media that boasts your team and company details. This helps potential clients to reach out for your services.
The benefits of call center outsourcing in the US are as follows
- Exceptional Government support.
- Round-the-clock availability.
- Cost savings.
- The United States is full of highly skilled people and a workforce
- Modern technology and infrastructure.
The following things are required to run inbound call center services in the United States:
- Quality Staff: Agents having skills in customer service, problem-solving, and effective communication to provide customer satisfaction.
- Work environment and Infrastructure: Invest in the appropriate phone systems, devices, CRM software, and other business tools to efficiently manage interactions and retain clients.
- Up-to-date Call Center Software: Utilize the latest software, which handles incoming and outgoing calls, tracks customer interactions, and generates reports.
- Phone System: Latest business phone system with features like call routing, IVR, call queuing, and auto attendant.
- Data Security and Privacy: Protect sensitive customer information with the security measures that comply with the Telephone Consumer Protection Act (TCPA), HIPAA, and CADPR
Look out for the following when choosing the best call center company for your business.
- Affordability: A cost-effective call center solution, for balancing pricing with the quality of service that fit any budget.
- Scalability: Scalable, so handle increased call volumes and adapt to changing customers as required.
- Security: Secured and compliant with certain rules and regulations, such as the Telephone Consumer Protection Act (TCPA), HIPAA, and CADPR.
- Reliability: Reliable and have a strong track record of uptime based on client reviews, case studies, and customer testimonials.
- Customer support: Focus on delivering excellent customer experience with its 24/7 live answering.
Outsourcing for your outbound call center to the US is necessary for the following reasons.
- Cost Saving: Outsourcing an outbound call center has many financial advantages. A company can decrease expenses such as rent and equipment by outsourcing. Cut the cost that comes from recruiting and managing staff that perform within the company.
- Scalability: During peak time, businesses grow their call center team to manage higher call volumes. Outsourcing your outbound call center lets businesses scale their operations up or down as per requirement.
- Get highly skilled staff: Outsource your outbound call center solution equipped for having employees having specialized skills and knowledge by outsourcing. Highly skilled staff boost productivity and achieve key performance indicators for any business.
