Cloud Contact Center Software Solution

Cloud-Based Contact Center Software Solution

Manage your customer interaction for your business with KrispCall’s contact center software solution. Take advantage of unparalleled efficiency and effectiveness in the customer using a centralized system hosted in the cloud.

Excellent customer service and satisfaction
Enhanced agent efficiency and productivity
Top-notch Scalability and Flexibility
Seamless integration with popular CRM softwares
Cloud Contact Center Software Solution

Get Virtual Numbers for Your Contact Center Business

Select numbers :
  • Call
  • SMS
  • MMS
Trusted and loved by 2000+ companies worldwide

How to Set Up Contact Center Software?

KrispCall allows you to set up your cloud contact center software in a matter of minutes. Follow the steps and start a contact center.

  1. Create an KrispCall Account and log in to the dashboard.
  2. Purchase virtual numbers from the desired country
  3. Invite agents, assign numbers, integrate with CRMs
  4. Start making and receiving calls immediately.
How to Set up Contact Center Software

Contact Center Software Features  you need

Unlock awesome features in your custom local phone number to upgrade your business communication.

Integrate with Your Favorite Business Tools & CRM Apps

The best app ecosystem for your business phone system. KrispCall integrates with all of your tools and workspaces.

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What is Contact Center Software?

Contact Center Software is a central hub with a group of applications that automates and manages customer interactions across multiple communication channels. Contact Center helps businesses to develop agents, manage costs, maintain compliance with rules and laws, and maintain overall customer experience.
Contact center software allows organizations to manage their customer interactions across multiple communication channels like phone, email, web chat, and social media. Contact center software helps businesses improve the quality of their customer service by providing better visibility into how customers interact with them.
What is Contact Center Software
How does contact center software work

How does contact center software work?

Contact center software works as a centralized hub for different types of communication platforms. It operates through the Internet to share data through multiple communication channels in a single platform.
Contact center allows agents to communicate with customers and prospects in a single platform without switching platforms. Multiple communication channels include chat, calls, voicemails, emails, and social media.
With the help of contact center software, agents can view the interactions with customers to never miss customer queries and problems. As a result, your customer experience and satisfaction will be increased, and you will save time and hassle changing communication platforms.

15 Best Contact Call SoftwareProviders in 2023

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A Quick Guide to Choose Inbound Call Software

You can choose from an extensive range of virtual phone numbers at KrispCall. With more than 100+ countries to choose from, you can buy vanity, toll-free, and local numbers, and international numbers. Get the phone numbers that best suit your business best. Also, You can choose from a set of custom numbers in the starting and ending points of the number such as +1XXXXXXXX999, 888XXXXXXX.

1. KrispCall

KrispCall provides one of the best contact center software solutions to help businesses manage customer relationships and provide personalized support experiences. With its advanced features and commitment to customer satisfaction, KrispCall sets itself higher than its competitors.


You can choose KrispCall as your cloud contact center software solution to experience the benefits and upgrade customer relationships. It is one of the reliable providers as it provides services to more than 2000 companies in over 100 countries.

Unified Callbox
Intelligent call routing
Interactive Voice Response
Automatic Call Distribution
Omnichannel Support
CRM Integration
Call Monitoring and Recording
Real-Time Analytics and Reporting
Outbound Dialing
In-app call analytics
Call recordings
Integrated chat
Call Center Analytics
Customer insights
Call Queuing and Callback
Workforce Management
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom
Seamless integration with CRMs and other workspaces
High-Quality audio with noise cancellation
Well-designed UI and navigable site/App
Cost-effective with corporate-level features
Only Web App available for macOS and Windows
Call Barging is unavailable at the moment(Coming soon)

2. Zendesk

Zendesk is another popular customer service software alternative with a comprehensive suite of features, a ticketing system, and CRM features like Slack and Google Analytics, with a proven track record of customer satisfaction.

zendesk dashboard

Zendesk provides advanced automation to enhance productivity. It offers integrations with popular platforms to make communications with customers more efficient. Zendesk is trusted and used by many companies to improve their customer connections.

Custom Views
Help Desk Automation
Ticketing System
SLA management
User-friendly Workflows

For Service

Suite Team: $49 per agent/month billed annually
Suite Growth: $79 per agent/month billed annually
Suite Professional: $99 per agent/month billed annually
Low amount of interruptions/ stable calls
Integration capabilities with different popular platforms
Chat widget features that make it easy to connect with customers
Ignorance of customer feedback
Weak customer support
Bad structure of user gamification

3. Talkdesk

You can go for Talkdesk as your alternative partner for the contact center software solution. It enables companies to easily build customized communication workflows. It also has a powerful Suite Platform feature set, which includes intelligent routing capabilities.


Talkdesk has a proven track record of modernizing customer services for various enterprises. With Talkdesk, you can unleash the power of every department, such as IT, Support, and Finance, in your organization.

ACD(Automatic Caller Distribution)Click-to-call
Forward to phone
Seamless integrations
Automated Workflows
CX Cloud Essentials: $75 per user per month
CX Cloud Elevate: $95 per user per month
CX Cloud Elite: $125 per user per month
Simple and easy to use at the user level
Great reporting features and flexibility
Seamless integration with Salesforce
Unable to transfer and hold calls
Bad reporting functionality
No voice automation service

4. Ameyo

Ameyo comes with an omnichannel engagement suite that allows organizations to create seamless conversations across multiple channels. It manages your communications through voice calls, webchat, SMS, etc.


Ameyo has advanced automation functionality that also helps reduce manual effort while improving operational efficiency. You can increase sales, service, and collections with Ameyo’s customer engagement solution.

Auto Dialer
Unlimited Integration
Conversational AI
Omnichannel Helpdesk
Virtual Call Center
Live Chat
Contact the sales team
24/7 customer service
Easy to navigate and user-friendly interface
Good call quality and analytics
Missed calls not shown in the notification
Some problems on frontend such as unclickable buttons
Difficult to operate form iOS

5. Genesys Cloud CX

Genesys Cloud CX is a unified communications tool designed specifically for small businesses offering all essential features needed for customers.  From IVR systems to automated diallers to agent desktops, it offers all essential functions within one package that is easy to use and powerful.


You can use Genesys Cloud CX to develop your customer relationship and satisfaction with advanced security. It also helps to improve employee retention and increase revenue for your business.

Omnichannel Support
Intelligent Routing
Workforce Management
AI-Powered Virtual Assistants
Self-Service Options
CRM Integration
Genesys Cloud CX 1: $75
Genesys Cloud CX 2: $95
Genesys Cloud CX 2: $115
Genesys Cloud CX 3: $135
Good design, flow, and architect
Easy to chat and communicate with other system users
Able to handle the choices during the call flow
Poor management and email handling
Bad post-sale customer support
Hard to read the call flows

6. Bigin

Bigin is another option you can go for a cloud contact center that allows users access to real-time data insights into their customer’s behavior patterns. You can use the insights to develop strategies accordingly, thus increasing sales opportunities significantly.

bigin dash

Bigin may not have an advanced contact center solution, but it has a user-friendly interface, ease of use, and high customer management capabilities. It provides lightweight CRM suitable for small businesses to manage sales and support in a call center environment.

Contact Management
Deal Management
Sales Reporting
Email Integration
Collaboration Tools
Express: $9/user/month
PREMIER: $15/user/month
Great for startups as it is cost-effective
Good lead tracking and Sales Management
Widget for the smartphone to make quick communication
Improper synchronization of emails
Missing hyperlink for the phone number
Difficult to differentiate between normal contacts and leads

7. NICE CXone

NICE CXone is can a substitute for end-to-end Contact Centre Solutions integrating several functionalities into one application. Your business can automate processes while providing superior quality interactions with every caller ensuring maximum satisfaction levels are achieved.

nice dashboard

NICE CXone delivers exceptional features that help you to manage exceptional customer service, also helping to manage automation and call management.

Conversational AI & Chatbot
Self-Service Analytics
Self-Service Builder
Journey Orchestration
Automatic Call Distribution (ACD)
CX Analytics
Enlighten AI for CX
Interaction Analytics
Contact the Customer Support team
Easy to customize, integrate and configure.
Different options for reporting, including charts
Excellent call-tracking features, including rendered hours and minutes
Slow responsiveness and difficulty making large-scale changes
Sometimes bad audio quality can cause issues
Can't answer sine calls as they get stuck

8. Gladly

Gladly offers you an omnichannel CRM solution that offers everything from integrated chatbots to sophisticated analytics engines to multi-layered security protocols.  It helps you to create truly personalized experiences for each user whilst keeping sensitive data secure at all times.


Gladly also provides free CX tools that help you to collect customers’ feedback so that you can optimize your sales, boost revenue and improve strategies.

Unified Customer Communication
Customer Timeline
Omnichannel Routing
AI-Powered Automation
Knowledge Base
Customer Details
Hero: $150 per Support Hero/month
Super Hero: $180 per Support Hero/month
Ability to combine all communications from emails and phone numbers
Keeps information of the customers organized
Built-in knowledgable answers from AI, making it easy for agents
Unable to merge calls during ongoing calls, you must hang up first.
Difficult to generate per-hour reports
Takes time to adjust layouts and design

9. AirCall

AirCall is another standby option for VOIP systems with robust telephony APIs giving users control over how they communicate with customers internally and externally. It provides advanced communication services for all-sized businesses.

aircall dashboard

You can easily set up contact center software with AirCall in a matter of minutes. You can also easily connect it with your tools to connect with your customers and store and analyze their data.

Real-Time Modifications
Call Queuing
Ring Groups
Parallel Calls
Unlimited Concurrent Calls
‎Power Dialer
ESSENTIALS: $30/user/month
CUSTOM: On-demand
Flawless integration with popular platforms like HubSpot
Good call quality and audio clarity
Public numbers for contact support and customer service
Weak connection and unable to receive calls
Poor customer service
Call routing through mobile can be troublesome

10. Salesforce Service Cloud

Salesforce Service Cloud is a platform that provides users with an all-in-one solution. It has AI automation tools as well as analytics capabilities designed specifically for contact centers.

Cloud dashboard

It also offers comprehensive reporting features and integrates seamlessly with other applications such as Salesforce CRM or Microsoft Dynamics 365 platforms.

Lightning Service Console
Automation with macros
Workflow and approvals
Case management
Social customer service
Telephony integration
Omni-channel routing.
Starter: $25/user/month
Professional: $75/user/month
Enterprise: $150/user/month
Unlimited: $300/user/month
Customizable depending on the niche of your organization
Quick issue tracking and resolving
Digitization and automation of service management
Bugs and glitches can occur occasionally
Difficult to identify errors and create a ticket
Need to understand data model for better implementation