Cloud-Based Contact Center Software Solution

Zendesk is another popular customer service software alternative with a comprehensive suite of features, a ticketing system, and CRM features like Slack and Google Analytics, with a proven track record of customer satisfaction.

Zendesk provides advanced automation to enhance productivity. It offers integrations with popular platforms to make communications with customers more efficient. Zendesk is trusted and used by many companies to improve their customer connections.

You can go for Talkdesk as your alternative partner for the contact center software solution. It enables companies to easily build customized communication workflows. It also has a powerful Suite Platform feature set, which includes intelligent routing capabilities.

Talkdesk has a proven track record of modernizing customer services for various enterprises. With Talkdesk, you can unleash the power of every department, such as IT, Support, and Finance, in your organization.

Ameyo comes with an omnichannel engagement suite that allows organizations to create seamless conversations across multiple channels. It manages your communications through voice calls, webchat, SMS, etc.

Ameyo has advanced automation functionality that also helps reduce manual effort while improving operational efficiency. You can increase sales, service, and collections with Ameyo’s customer engagement solution.

Genesys Cloud CX is a unified communications tool designed specifically for small businesses offering all essential features needed for customers.  From IVR systems to automated diallers to agent desktops, it offers all essential functions within one package that is easy to use and powerful.

You can use Genesys Cloud CX to develop your customer relationship and satisfaction with advanced security. It also helps to improve employee retention and increase revenue for your business.

Bigin is another option you can go for a cloud contact center that allows users access to real-time data insights into their customer’s behavior patterns. You can use the insights to develop strategies accordingly, thus increasing sales opportunities significantly.

Bigin may not have an advanced contact center solution, but it has a user-friendly interface, ease of use, and high customer management capabilities. It provides lightweight CRM suitable for small businesses to manage sales and support in a call center environment.

NICE CXone is can a substitute for end-to-end Contact Centre Solutions integrating several functionalities into one application. Your business can automate processes while providing superior quality interactions with every caller ensuring maximum satisfaction levels are achieved.

NICE CXone delivers exceptional features that help you to manage exceptional customer service, also helping to manage automation and call management.

Gladly offers you an omnichannel CRM solution that offers everything from integrated chatbots to sophisticated analytics engines to multi-layered security protocols.  It helps you to create truly personalized experiences for each user whilst keeping sensitive data secure at all times.

Gladly also provides free CX tools that help you to collect customers’ feedback so that you can optimize your sales, boost revenue and improve strategies.

AirCall is another standby option for VOIP systems with robust telephony APIs giving users control over how they communicate with customers internally and externally. It provides advanced communication services for all-sized businesses.

You can easily set up contact center software with AirCall in a matter of minutes. You can also easily connect it with your tools to connect with your customers and store and analyze their data.

Salesforce Service Cloud is a platform that provides users with an all-in-one solution. It has AI automation tools as well as analytics capabilities designed specifically for contact centers.

It also offers comprehensive reporting features and integrates seamlessly with other applications such as Salesforce CRM or Microsoft Dynamics 365 platforms.