Call Center Companies Australia

Call Center Software Solution in Australia

Experience the top-notch call center software solution in Australia through KrispCall. Harness the power of cutting-edge communication technology to expertly handle every call, elevating your customer service to new heights.

Make/receive calls to/from Australia with virtual numbers conveniently
Advanced call management features to manage a high volume of calls
Suited for both on-premise and remote working environments
24/7 human support is available.
Call Center Software Solution in Australia

Get Virtual Phone Numbers To Set up Call Center in Australia

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How to Set up a Call Center Company in Australia?

KrispCall simplifies the establishment of your call center company, eliminating the need for a prolonged setup process. Get your call center up and running easily by following these simple steps:

  1. Sign up with a KrispCall Account
  2. Acquire a virtual phone number and submit the necessary documents.
  3. Include and welcome agents to your setup.
  4. Allocate the virtual numbers to your agents.
  5. Start making and receiving calls.
How to Set up Call Center Software for Small Business
Call Center Industry in Australia – An Overview

Call Center Industry in Australia – An Overview

The call center industry in Australia is a large and growing sector, employing over 80,000 people and generating over $2 billion in revenue. The industry is expected to grow in the coming year with a compound annual growth rate (CAGR) of 3.5% from 2022 to 2027.

Australia’s contact center sector employs around 300,000 people, with a rising shift to onshore outsourcing due to COVID-19’s impact on offshore operations. Telstra moved customer calls back to Australia in 2022; smaller businesses opt for offshoring due to financial limits. About 100,000 call center roles are outsourced overseas, notably in telecom and energy. Few Aussie outsourcers manage 1000+ seats, targeting larger entities and government and offering accreditations.

The call center industry in Australia is divided into two main segments: inbound and outbound. Most call centers in Australia are inbound call centers that handle a variety of customer inquiries, including sales, support, and billing.

The call center industry in Australia is a competitive sector, with several large and well-established companies competing for market share. These companies offer services, including inbound and outbound call centers, customer relationship management (CRM), and IT support.

Benefits of Hiring a Call Center Company in Australia

Look at the benefits of hiring a call center company in Australia.

Skilled Workforce: Agents in Australia have a superior level of customer service as they are exposed to advanced technology and have experience using them.
Language Compatibility: English is spoken all over Australia, which helps to reduce the language barrier and ensures proper communication with customers, providing exceptional customer service.