Privacy Policy

Privacy Policy

In case of concerns related to Privacy Policy or data protection or GDPR, contact us anytime via an email to [email protected] or [email protected].

Requests for data deletion should be submitted to [email protected] via an email.

Last updated on May 16, 2024

Welcome to KrispCall. Our Privacy Policy governs your visit to and explains how we collect, safeguard and disclose information that results from your use of our Service. Here in this document, the terms like “us”, “we”, “KrispCall” referred to, and “you,” “your” referred to the customer/user.

At KrispCall, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains information collected and recorded by KrispCall and how we use it. If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

How KrispCall Uses Your Personal Information?

KrispCall uses your personal information in the following ways:

  1. If you have a KrispCall account to use our services, we process your personal information to provide those services, including assigning you a phone number, enabling calls and messages, providing customer support, and billing.
  2. If you visit our website without logging into an account, we process technical information about your visit to deliver and improve our website services.
  3. If you have shown interest in KrispCall or agreed to receive marketing communications, we process your information to send you announcements, updates, and marketing.
  4. If you contact our sales, support or other teams, we process your information to communicate with you, provide assistance, and follow up.
  5. If we contact you by phone for support, sales or other purposes, we process your number and any information you provide for those business purposes.

KrispCall collects personal information globally from customers, prospects, website visitors and other contacts. We follow privacy laws wherever we operate, while aiming to protect your information to the highest standards. This Privacy Policy applies to all KrispCall services worldwide.

We need certain information to provide our services. If you do not provide requested information, you may not be able to fully use our services.

How we collect your Personal Information?

We collect personal information that you voluntarily provide to us when you register on the website, express interest in obtaining information about us or our products and services when participating in activities, or otherwise when you contact us. The personal information we collect may include the following:

Information provided by you
The information that we collect from you depends on the activities/interactions while visiting our website. Some of the features/processes might require pre-registration. You may be asked for personal information like mobile number, email address, billing address, and credit card details during registration and some personal documents while verifying KYC and phone number.The personal data may also include your geographical preference and company name.

Information from the third party
Sometimes we may collect your personal information from third parties and other sources like affiliate partners, Integrated Services, and advertisers. The information collected from the third parties is combined with the personal information collected through the services and treated as personal information as per this privacy policy. Please note that we do not sell, trade, or distribute your personal information to third parties for their own use.

Information collected automatically
We automatically collect certain information when you visit, use or navigate the website. This information does not reveal your specific identity but may include device and usage information such as IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, information about how and when you use our website and other technical information. This information is primarily needed to maintain the security and operation of our website and for our internal analytics and reporting purposes.

Information collected by clients
KrispCall has no direct access to the information collected by the clients from its customers. A client can easily store or upload the information of its customer. Every client is responsible for providing notice to its customer about the storage and usage of their personal data and how they are being used.

Why Do We Collect Your Personal Information?

We process your information for purposes based on legitimate business interests, fulfill our contract with you, comply with our legal obligations, and/or your consent. We indicate the specific processing grounds we rely on next to each purpose listed below.

We collect your personal information to provide our services to you. The sole purpose of collecting data is to improve, maintain and operate different services for you. We communicate with you about our services and respond to your comments and inquiries and support the users.
This information might be used by our marketing and sales team to ensure a seamless experience.

Request Feedback
We may use your information to request feedback and to contact you about your use of our website. We also use the collected information for the constant improvement of the services we provide. We analyze your preferences, usage trends and improve our features following them.
This will let KrispCall terminate upon violations of any of these restrictions. Upon termination, your viewing right will also be terminated, and you should destroy any downloaded materials in your possession, whether it is printed or electronic format.

We use the information collected from you to understand your behavior and improve our services responding to user preferences. We use the information collected automatically from cookies to personalize our services according to user preferences and provide the customized information. We use Google Analytics to understand the user behavior and create a user navigation report. Google is an independent unit and has its privacy policy. We do not use any user information to identify users.

Who Do We Disclose Your Data With?

We may share your personal information we collect to any third parties websites given that you agree with all our terms and policies. We might share your information with our group companies, third-party service providers, and partners who help us with data processing. Some general information you choose to make public, like your public profile, can be accessed by any visitor. We only share your personal information internally with our personnel and auditors, and externally with service providers working on our behalf.

We may also disclose information:

  1. To comply with legal requests from government agencies, public authorities, law enforcement, or other entities as required by law. This includes identity verification details if legally required for certain phone numbers.
  2. To meet national security, law enforcement, or other legal requirements.

We aim to minimize sharing your personal information, only disclosing it as needed for business purposes or as legally required. We ensure service providers protect your data.
We may share your personal information with the following:

Service Providers
We share your information with the integrated third parties whose services we use in our product like chat features, analytics, hosting, and maintenance. These integrated services providers may use your information as a part of providing better services for you. We do not disclose all your information to such third party vendors. We limit access to your information and provide only the necessary information to them and maintain the confidentiality of information. Below are the cases where we have to share your data with the authorized agencies:

  1. Carrier Provider Documentation: KrispCall may share specific information required by carrier providers to obtain a number. These documents are securely uploaded to the carrier provider’s portal for number requests. Your data remains protected within both systems, utilizing secure protocols during data transfer. It’s worth noting that the carrier providers we collaborate with are certified under the Privacy Shield framework.
  2. Payment Details: When it comes to payment information, our payment processing platform gathers details related to your card and payment. These details are kept exclusively within their system and are not shared externally. This platform provides an efficient way to monitor financial transactions. Importantly, the data related to your payment is safeguarded by our payment processing platform, ensuring it cannot be misused. Your payment details are handled with utmost care and security.

Business transfers
We may share or transfer your information in connection with or during negotiations of any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company. If our company merged with the other company or as a part of a bankruptcy proceeding, sale of assets, or any other financial transaction, we might share your information with the acquirer.

Legal process
We may share your information we collected if the law complies with the court order, judicial proceeding, or other legal processes. We also reserve the right to share personal data or any other information we deem relevant or necessary to protect fraud, misuse, and unlawful act, claim our right against third parties and protect our legal right and avoid the violation of terms of services. We could disclose it with law enforcement, government agencies, courts, or other third parties in the following scenarios:

  1. When required by applicable laws or regulations.
  2. To exercise, establish, or defend ou