Small Business

Call Center Software for Small Businesses

Set up your call center business from anywhere with fewer agents. With powerful call center capabilities such as cloud-based calling, report and analytics, international numbers, call transfer, number sharing, IVR, and customized greetings, you can manage your whole call center from a single app.

Buy multiple legit & secure phone numbers from 100+ countries
Easy to install - No setup cost- No hidden charge
Advanced VoIP services such as Unified Callbox, Smart Dialer
Simple access with call center software on any device from anywhere
Hero small business

Get Virtual Phone Numbers To Set up Call Center For Your Small Business

Select numbers :
  • Call
  • SMS
  • MMS
Trusted and loved by 2000+ companies worldwide

How to Set up Call Center Software for Small Business?

KrispCall lets you set up your call center conveniently without going through any laborious process. Follow the steps below to start making and receiving calls instantly after the activation of your phone number.

  1. Signup with KrispCall Account
  2. Purchase the virtual phone number and submit the necessary documents
  3. Add and Invite agents
  4. Assign the virtual numbers to your agents
  5. Finally, Start making calls with your agents
How to Set up Call Center Software for Small Business
Why choose krispcall small business

Why Choose KrispCall Call Center Software for Small Businesses?

Affordable Pricing: Despite having a ton of features, KrispCall is affordable when it comes to the pricing saving businesses a ton of money.
Number Sharing Feature: KrispCall allows sharing a phone number to multiple agents to avoid missing calls and for better call management.
Flexible & Easily Accessible: It’s cloud based and can be accessed easily with an internet connection making it ideal for both on-premise and remote operation.
Integrated with Your Favorite Tools: You can integrate it with your favorite business tools aiding in seamless communication and smooth information transfer.
Real-Time Reporting & Analytics: It allows the managers to monitor the agent's performance and generate real-time call reports and analytics to track its cadence.

Top-Notch Features  to Automate Your Business Communication

Relish a plethora of following cutting-edge call management, analytics, and reporting features.

Integration with CRM Software & Other Business Tools

KrispCall can help you easily integrate your call center with CRM software & other business tools, enhancing communication capabilities and customer service efficiency.

Group 1000005576

Types of Small Business Call Center Software

Following are the types of small business call center software

Top 10 Small Business Call Center Software Providers

1. KrispCall

KrispCall is a cloud-based call center software that is suitable for small businesses. It offers its services to more than 100 countries and also provides affordable pricing plans which will be the ideal choice for startups and small businesses of all types of industry.

One of the best features of KrispCall call center software is Unified Callbox which sets it apart from other call center software. It facilitates the handling of calls, SMS, and voicemails by using an all-in-one dashboard and does not have to switch platforms for using it.


It provides a range of advanced features like Unified Callbox, Intelligent call routing, Omnichannel Support, Global Calling, Shared Number, and Power Dialer, which are essential for small businesses.

Unified Callbox
Voicemail Transcription
Simultaneous Call Handling
Call Monitoring
Power Dialer
Intelligent Call Routing
Global Calling
Call Monitoring and Recording
Shared Number
Custom Greetings
Call Forwarding
Caller ID
Number Porting
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom Quote
99.999% uptime guarantee
Offers IVR for Call Distribution
Provides services to 100+ Countries
Delivers Enhanced Security
Number Sharing
Real-Time Reporting and Monitoring
Straight Consistent in Call Forwarding and Transfer
Call Barging Features coming soon
App unavailable on Windows and Mac OS

2. Nextiva

Nextiva is a VOIP (Voice Over Internet Protocol) company that provides call center software for small businesses. It offers robust features that help to improve business productivity. It gives advanced dashboards to its clients, they can measure the inbound and outbound calls efficiency and helps to improve customer satisfaction and low wait time.


It eliminates the traditional phone system, as it provides cloud-based communication services to small businesses for handling inbound and outbound calls. It offers core advanced features like ACD, 3-way Conference Calls, Caller ID, Mobile Integration, Call Queues, and Monitoring that help to scale small businesses.

Smart Call Routing
Live Call Status
Call Queue Management
Performance Metrics
Contact with sales team for all plans
Great customer support
Integrates with CRM tools
Improves work efficiency
Steep Learning Curve
Lengthy setup time
Cancellation fee is high

3. Freshdesk

Freshdesk is a Saas-based call center software that delivers customer services including most features like automatic ticket routing, self-service options, omnichannel capabilities, SLA management, and many more. Freshdesk offers affordable pricing plans and is also available on different platforms like Android, IOS, and the Web. In the past, Freshdesk was known as Freshcaller.


The built-in automation features help to increase the productivity of employees. You can manage the customer conversation in different communication channels like email, phone, chat, and social media. It is mostly suitable for startups and small businesses.

Call Masking
Scenario Automation
Team Huddle
Multi-Level IVR
Growth: $180 /user/year
Pro: $468 /user/year
Enterprise: $828 /user/year
Live Chat Support
Customizable Options
Omnichannel Routing
High pricing plans
Limit in third-party app integrations
Slow software performance

4. Zendesk Talk

Zendesk Talk is a VOIP call center software for small business that enables personalized customer service and phone support. It will be a great choice for those small businesses that desire software with a user-friendly interface, integration capabilities, and robust features. Zendesk Talk is embedded in Zendesk for Service where it supports a multichannel ticketing system for its customers.


Zendesk Talk comes with features like ACD, IVR, and call routing, as it ensures to direct the call to suitable agents which helps to save time and resources of small business and can avoid call transferring or putting a client on hold.

Real-time call monitoring
Unified Communication
Integration with Zendesk Products
Call Wrap up time limits
Suite Team: $588 /agent/year
Suite Growth: $948 /agent/year
Suite Professional: $1188 /agent/year
Suite Enterprise: $1800 /agent/year
Automatic Ticket Creation
Conference Calling
Offers Free Trial periods
Lags in Customer support
An issue in call quality
Slow updates

5. Cloudtalk

Cloudtalk is one of the cloud call center software for small business that is designed for sales and support teams. It offers more than 50+ advanced features that help to automate tasks. It enables the sales and contact center teams to make and receive calls from any part of the world via the Internet.


It integrates with popular CRM, and Help Desk software like Salesforce, Hubspot, Zendesk, and many more. One of the best features of Cloudtalk is Advanced call routing features which allow the business to route calls.

3-way calling
Group ring
After Call Work (ACW)
Integrates with API & CRM
Starter: $300 /user/year
Essential: $360 /user/year
Expert: $600 /user/year
Custom: Tailor-made offer
Available on mobile platform
Unlimited logging history
Custom Call Queue
Steep Learning Curve
Limited Automation
Call quality is not so good

6. Dialpad

Dialpad is a modern call center software for small business that includes AI-powered features with real-time customer insights. It provides AI-powered features like multi-channel engagement, sentiment analysis, live agent coaching, and real-time call transcriptions. You can easily manage the phone number, and add or remove agents from your dial pad account.


It integrates with popular CRM tools like Salesforce, G Suite, Office 365, Zendesk, and Hubspot which are available on a single platform. It is also available on a mobile platform which helps you to stay connected from any part of the world.

Sentiment Analysis
Workforce Engagement Management
In-Queue Callback
Service Level Agreement (SLA)
Standard: $180 /user/year
Pro: $300 /user/year
Enterprise: Custom Quote
AI-based Voice Intelligence
Easy integrations with other tools
Interface is easy to use
No support on Standard Plan
Unavailable Worldwide
Limited member in Video Conferencing

7. Five9

Five9 is a virtual call center software for small business that manages inbound and outbound calls. It makes use of AI to automate the aspects of customer support and provides the correct information that they require. With Five9, you can manage and handle voice calls, chats, emails, and social media.


It offers features like predictive dialing, agent scripting, workforce management tools, and screen pops, to help agents for better support and services. The top features of Five9 call center software are intelligent routing and automatic call distribution capabilities. It is reliable and powerful software that helps you to reach your desired goals.

Self-service IVR
Social Media Automation
Cloud-based calling
Live Chat Option
Digital: $1788 per year
Core: $1788 per year
Premium: $2028 per year
Optimum: $2388 per year
Ultimate: $2748 per year
CRM Integration
Workforce Management
Inbound & Outbound calls
Real-Time Call Transcriptions
Ticket System is unavailable
Difficult to navigate the interface
High Pricing Plans

8. RingCentral Contact Center

RingCentral contact center is a comprehensive call center software for small business that is designed to facilitate effective communications between businesses and users. It is the best choice for those small businesses looking to improve inbound and outbound calls. One of the best features of RingCentral is Workflow Optimisation Pro which allows you to manage timelines, select calls for reviews and build schedules.


It offers 40+ features including routing, integration, 24/7 support, workforce management, call routing, customer engagement, and many more. It is available for both Android & IOS platforms which allows the user flexibility to be connected from anywhere. You can easily integrate with third-party tools like Zendesk, Salesforce, Microsoft, and so on.

One Touch Phone Call
Integrates with API-based platform
Escalation Management
All-In-One Solution Platform
Contact the sales team
Built-in analytics
Provides Multi-level IVR
Provide AI Assistant to users
Audio Quality is good
Call drops sometimes
Bad Customer support
Glitch occurs sometimes
Outdated Interface

9. Avaya Contact Center

Avaya contact center is a call center software for small businesses that helps to connect video, call, chat, messaging, etc. for enhancing the better customer experience. It is a platform offered by Avaya Group mainly used by the health sector industry to boost the productivity of customers.


It offers sentiment analysis features that track and respond to customer feelings and generate meaningful engagements.

Voice and Facial Biometrics
Call Monitoring
AI Digital Automation
Omnichannel Support
Standard: $240 /user/year
Ultimate: $300 /user/year
Premium: $360 /user/year
Monitors employee performance
Personalized desktop for clients
Robust feature
Software setup is complicated
Issues in Call Features

10. LiveAgent

LiveAgent is a virtual call center software for small businesses that offers features like IVR Trees, call routing, unlimited call routing, and inbound & outbound calls. It is best for small and medium-sized businesses that only rely on phone systems.


It is integrated with helpdesk features that make the work reliable, faster, and scalable, providing qualities like a ticket system, self-service options, and social media integration. With standard features like unlimited calling and IVR that would be a good choice on budgets.

Omnichannel Support
Automated callbacks
24/7 customer support
Live chat Options
Standard: $240 /user/year
Ultimate: $300 /user/year
Premium: $360 /user/year
Integrates with third-party apps
User-friendly interface
Easy to use digital voice
The mobile app is slow
Glitches occur sometimes
Call quality issues
how to choose best small business

How to Choose the best call center for your SMB?

Choosing the best call center software for small business might be complicated and time-consuming. To avoid regretting later, you must consider several factors.

Identify your requirements: Before selecting the software, identify your requirements. Consider your targeted location, business size, calling needs, and the features you are looking for in call center software.
Evaluate Features: Check the features offered by various call center software providers and shortlist the ones that best fits your business requirements.
Pricing and Cost: Compare the pricing of different softwares and select the one that best suits your budget without compromising on the required features.
Quality Customer Support: Analysze customer service and select the one that does not leave the client waiting and responds and solves the issues quickly.

Small Business Call Center Software: Best Practices

check-circle 10

Use the most effective tools

Utilize the tools that your staff requires to make your customer service efficient. Do research while investing or purchasing call center software and tools that may help you to boost productivity. Pick the tools that fit your budget and try implementing them, also check for updates.
check-circle 10

Set up call metrics

Measurements of wait time, first call resolution, dropped calls, and customer satisfaction provide valuable insights into the area that require improvements in customer experience. Set and save a record of call metrics for a few weeks, then you can compare their progress on a quarterly basis.
check-circle 10

Avoid pointing fingers

Avoid assigning fault to a different department or a previous agent when a customer describes a problem. Actually, talk about what you can do right away to repair it. Customers want responses, not what they might consider being excused.
check-circle 10

Offer Good Incentive

Rewarding agents' good work and progress boosts morale, and satisfaction, and creates a positive work culture. Track individual and team performance to provide incentives based on objective criteria. Rewards show appreciation and motivate agents to excel even more.

Frequently Asked Questions

Didn’t find the Answer you were looking for?
Visit our Help Center or Contact Support

A small business needs a call center software to improve customer service and also help to reduce business costs. It is a life-saving tool that is used to manage calls, SMS, and voicemails. It offers many benefits like flexibility, saves your time and money, can attract new customers, and helps to grow business from the rest.

The things to consider while setting up remote call center software for small businesses are:

  • Decide what type of Call Center you want to operate
  • Consider the Features you required for handling the business 
  • Choose the best Budget Plan & Pricing
  • Set the Main Goals and Objectives of your business 
  • Research the Tools that can be integrated into your system
  • Flexibility & Look for Future Proofing 
  • Check the Software Deployment Time, it takes
  • Hire & Train the best Talents to handle the system
  • Look for Better Customer Service & Technical Support 
  • Also, Check for the Availability of Free Trail 

KrispCall is the best call center software for small businesses based on its call management, analytics, and reporting features against the pricing structures. Some other notable call center software available in the market are Zoho Desk, Twilio, Zendesk, RingCentral, 8×8, and Aircall.

A small business call center cost anywhere from $15 to $300 per agent per month.Call center software costs vary depending on the specific features, capabilities, and deployment options a business requires. Some software vendors charge a one-time fee for licensing, while others offer subscription-based pricing models. Typically, KrispCall is cloud-based call center software that provides an affordable pricing plan for all types of business for $15 per agent per month.

You should opt for cloud-based call center software for your SMB because it is fast and easier to set up, has a fast deployment time, does not require on-premise hardware, is easy to access and scalable, can integrate with multiple business tools, and provides 24/7 customer support.

To start a small call center business, follow these steps:

  • Assess your business needs and goals
  • Determine your budget and pricing requirements
  • Research and compare different call center software options
  • Evaluate the software’s features and capabilities
  • Look for customer stories, reviews, and testimonials & request demos or free trials
  • Evaluate the level of customer support and training offered
  • Make a decision and implement the chosen software.