Call Center Software for Small Businesses

Nextiva is a VOIP (Voice Over Internet Protocol) company that provides call center software for small businesses. It offers robust features that help to improve business productivity. It gives advanced dashboards to its clients, they can measure the inbound and outbound calls efficiency and helps to improve customer satisfaction and low wait time.

It eliminates the traditional phone system, as it provides cloud-based communication services to small businesses for handling inbound and outbound calls. It offers core advanced features like ACD, 3-way Conference Calls, Caller ID, Mobile Integration, Call Queues, and Monitoring that help to scale small businesses.

Freshdesk is a Saas-based call center software that delivers customer services including most features like automatic ticket routing, self-service options, omnichannel capabilities, SLA management, and many more. Freshdesk offers affordable pricing plans and is also available on different platforms like Android, IOS, and the Web. In the past, Freshdesk was known as Freshcaller.

The built-in automation features help to increase the productivity of employees. You can manage the customer conversation in different communication channels like email, phone, chat, and social media. It is mostly suitable for startups and small businesses.

Zendesk Talk is a VOIP call center software for small business that enables personalized customer service and phone support. It will be a great choice for those small businesses that desire software with a user-friendly interface, integration capabilities, and robust features. Zendesk Talk is embedded in Zendesk for Service where it supports a multichannel ticketing system for its customers.

Zendesk Talk comes with features like ACD, IVR, and call routing, as it ensures to direct the call to suitable agents which helps to save time and resources of small business and can avoid call transferring or putting a client on hold.

Cloudtalk is one of the cloud call center software for small business that is designed for sales and support teams. It offers more than 50+ advanced features that help to automate tasks. It enables the sales and contact center teams to make and receive calls from any part of the world via the Internet.

It integrates with popular CRM, and Help Desk software like Salesforce, Hubspot, Zendesk, and many more. One of the best features of Cloudtalk is Advanced call routing features which allow the business to route calls.

Dialpad is a modern call center software for small business that includes AI-powered features with real-time customer insights. It provides AI-powered features like multi-channel engagement, sentiment analysis, live agent coaching, and real-time call transcriptions. You can easily manage the phone number, and add or remove agents from your dial pad account.

It integrates with popular CRM tools like Salesforce, G Suite, Office 365, Zendesk, and Hubspot which are available on a single platform. It is also available on a mobile platform which helps you to stay connected from any part of the world.

Five9 is a virtual call center software for small business that manages inbound and outbound calls. It makes use of AI to automate the aspects of customer support and provides the correct information that they require. With Five9, you can manage and handle voice calls, chats, emails, and social media.

It offers features like predictive dialing, agent scripting, workforce management tools, and screen pops, to help agents for better support and services. The top features of Five9 call center software are intelligent routing and automatic call distribution capabilities. It is reliable and powerful software that helps you to reach your desired goals.

RingCentral contact center is a comprehensive call center software for small business that is designed to facilitate effective communications between businesses and users. It is the best choice for those small businesses looking to improve inbound and outbound calls. One of the best features of RingCentral is Workflow Optimisation Pro which allows you to manage timelines, select calls for reviews and build schedules.

It offers 40+ features including routing, integration, 24/7 support, workforce management, call routing, customer engagement, and many more. It is available for both Android & IOS platforms which allows the user flexibility to be connected from anywhere. You can easily integrate with third-party tools like Zendesk, Salesforce, Microsoft, and so on.

Avaya contact center is a call center software for small businesses that helps to connect video, call, chat, messaging, etc. for enhancing the better customer experience. It is a platform offered by Avaya Group mainly used by the health sector industry to boost the productivity of customers.

It offers sentiment analysis features that track and respond to customer feelings and generate meaningful engagements.

LiveAgent is a virtual call center software for small businesses that offers features like IVR Trees, call routing, unlimited call routing, and inbound & outbound calls. It is best for small and medium-sized businesses that only rely on phone systems.

It is integrated with helpdesk features that make the work reliable, faster, and scalable, providing qualities like a ticket system, self-service options, and social media integration. With standard features like unlimited calling and IVR that would be a good choice on budgets.