Real Estate

Call Center Software for Real Estate

Streamline your phone real estate calls with KrispCall’s affordable call center software. Improve customer service and gain credibility with cloud-based tools for managing the entire call. Set up your real estate call center from anywhere in the world with a few teams.

Supports multiple agents sharing the same number.
Enhances Real Estate marketing strategies
Easily accessible on the phone and the web.
Call Center Software for Real Estate

Get Virtual Phone Numbers To Set up Call Center For Your Real Estate Business

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How to Set up Call Center Software for Real Estate?

Setting up a real estate call center system involves a few simple steps. First, create a KrispCall account, then select the country and choose your phone number type for the real estate call center system, and select the phone number you need. After that, make payments and submit the required documents. Now, you can use the KrispCall call center software for real estate.

  1. Signup with KrispCall Account
  2. Purchase the virtual phone number and submit the necessary document
  3. Add and Invite agents
  4. Assign the virtual numbers to your agents
  5. Finally, Start making calls with your agents
How to Set up Call Center Software for Small Business
Why Choose KrispCall Call Center Software for Real Estate Businesses

Why Choose KrispCall Call Center Software for Real Estate Businesses?

Embrace the benefits of call center software for your real estate company and operate from any part of the world only with KrispCall. Other than that, here are some benefits.

Integrated with Business Tools: KrispCall contact center enables seamless communication between your business tools, such as Zendesk, and Salesforce.
Instant Setup: KrispCall's real estate call center software ensures an easy setup process, so you can get your system up and running quickly.
Automated lead Generation: KrispCall automates lead generation from social media, enabling real estate professionals to improve the lead qualification process.
Better Inbound and Outbound Call Handling: Krispcall’s call center software provides advanced call-handling features that enable your real estate business to handle incoming and outcoming calls more efficiently.
Respond Promptly to Customer Queries: KrispCall enables quick and immediate responses to customer queries, reducing response time and improving efficiency.

Top-Notch Features  to Automate Your Business Communication

Check out these top-notch features that improve Real Estate Business communication.

Integration with CRM Software & Other Business Tools

KrispCall effortlessly integrates your real estate call center with CRM software and business tools, boosting customer service efficiency and communication capacity.

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Types of Real Estate Call Center Software

Elevate your real estate game with tailored call center softwares.

Top 10 Real Estate Call Center Software Providers

1. KrispCall

KrispCall is a top choice for real-estate business owners, because of its features such as international coverage, scalability, and exceptional calling features. With a proven track record of covering more than 2000+ loyal customers in over 100 countries.

krispcall app dashboard

KrispCall is an affordable and budget-friendly real estate cloud telephony platform in contrast to other service providers available. KrispCall is highly scalable and can expand its service when your real estate company grows.

What stands KrispCall better than its competitors is its customer support, which helps you with your technical concerns or application challenges. These answering services for realtors are available to assist you 24 hours a day, seven days a week. They provide real estate lead generation services necessary to gain potential customers.

Feature
Making and receiving calls
Mobile App
Voicemail Greetings
Call recording
Call logs
Cold Calling
Sending and receiving texts
Company Directory
Caller ID
Custom Voicemail for real estate agents
Auto attendance
Intelligent Voice Response (IVR)
International phone number
Vanity phone number
Pricing
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom Quote
Pros
Real-time reporting and monitoring.
Number sharing
Offer great call quality
Provides Excellent Support System
Cons
Mac and Windows OS App unavailable
Call Barging feature (Coming Soon)

2. Dialpad

Dialpad is popular in the real property market because of its artificial intelligence-powered business phone system. It includes AI features in all three of its business phone plans. These AI insights can be valuable tools for real estate business.

dialpad for real estate

Dialpad when integrated with real-estate-based CRM softwares improves profit for your real estate firm. Its voice intelligence features are designed to enhance collaboration and help manage realtors’ interactions, transcribe calls, and send summaries to team members after the call is over.

Feature
Call Recording
Call Whispering
Call Reporting and Metrics
Call Barging
Pricing
Standard: $25 monthly/user
Pro: $40 monthly/user
Enterprise: Customized solution
Pros
Real-time reporting and monitoring
Easy installation and setup
Cons
The interface is difficult to navigate
Frequent drop-in calls.

3. Five9

Five9 is a virtual call center software for real-estate firms that provides you freedom from the hassle of accepting inbound calls. It uses AI to automate the aspects of customer support and provides the correct information that they require. With Five9, you can easily handle calls, emails, and social media between a real estate company and your client.

five9

It offers features like predictive dialing, real estate agent scripting, workforce management tools, and screen pops, to help realtors agents for better support and services. The features of Five9 call center software are intelligent routing and automatic call distribution capabilities. It is reliable and powerful software that helps you to reach your company goals.

Feature
IVR
Social Media Automation
Cloud-based calling
CRM Integration
Workforce Management
Inbound and Outbound calls
Real-Time Call Transcription
Pricing
Digital: $149 per month per user
Core: $149 per month per user
Premium: $169 per month per user
Optimum: $199 per month per user
Ultimate: $229 per month per user
Pros
Integrates with CRM tools
Offers Real-time analytics and recordings
Cons
Difficult to navigate the interface
High Pricing Plans

4. Nextiva

Nextiva is the leading call center for real estate investors. The service providers strive to rise your customer base. Currently, it has served thousands of real-estate businesses with services like VoIP phones, video conferencing, text messaging, workforce optimization, and CRM software.

nextiva

In addition to this, Nextiva has some important features like voicemail, ring groups, and spam prevention. They have extensive experience in providing highly personalized real estate call center services and delivering high-quality inbound and outbound call center service.

Feature
Call analytics
Smart call routing
Customizable greetings
Integration with business software
Call handling
Pricing
Essentials: $18.95 per user monthly
Professional: $22.95 per user monthly
Enterprise: $32.95 per user monthly
Pros
Great customer support
Integrates with CRM tools
Improves work efficiency
Cons
Lengthy setup time
The cancellation fee is high
Steep Learning Curve

5. Vonage

Another popular phone system provider on our list is Vonage. Vonage works with the realtor to help in calling their prospects with its live answering services. Its affordable real estate appointment-setting services suit your business budget and maximize the value of customer interaction.

vonage

It is a great option in the market, which is providing marketing tools necessary to satisfy the concerns of the customers regarding real estate and properties and take benefits of sales prospects. Vonage provides your team with reliable and customer-centric call center management solutions to rise pick-up rates.

Feature
Call screening
Cold-calling
Voicemail
Mobile and desktop app
Business SMS
Block caller ID
Call queuing
Call routing
Virtual receptionist
Pricing
Mobile:$19.99 monthly
Premium: $29.99 monthly
Advanced: $39.99 monthly
Pros
Conference Calling
Offers Free Trial periods
Cons
Lags in Customer support
An issue in call quality
Slow updates

6. Zendesk

Zendesk Talk is a real estate call center software that is suitable to integrate with thousands of lead sources and CRM softwares. It is an ideal choice for realtors looking for personalized real estate appointment setting and real estate lead generation services. This software has a user-friendly interface and integration capabilities.

zendesk loft

Zendesk Talk comes with features like IVR, and call routing, as it ensures to direct the call to a suitable realtor which helps to save time and resources and can avoid call transferring or putting a client on hold. It has a unique ability to gather all the important data automatically from every call made.

Feature
Real-time call monitoring
Unified Communication
Call Wrap up a time limit
Pricing
Suite Team: $588 /agent/year
Suite Growth: $948 /agent/year
Suite Professional: $1188 /agent/year
Suite Enterprise: $1800 /agent/year
Pros
Automatic Ticket Creation
Conference Calling
Offers Free Trial periods
Cons
Lags in Customer support
An issue in call quality
Slow updates

7. Twilio Flex

Twilio Flex is a call center software that can use to increase conversion rates and deliver top-class customer services for real estate businesses. The key feature of Twilio is integration which helps you to integrate any data from the systems such as Zendesk, ERPs and Salesforce.

twilio serves real estate

Its features like IVR, Google Contact Center AI (CCAI), Omnichannel engagement, and others facilitate your communication and business. Whether you are looking for attracting new leads or increase efficiency for real estate agents by automating routine humane tasks like scheduling and document creation, Twiilo Flex is a must

Feature
2-way messaging
AB testing
Collaboration Tools
Automated Responses
Call Centre Management
Call tagging
Pricing
Per-hour: $1/active user hour
Per-year: $1800/named use (flat-rate)
Pros
Real-time interaction
Integration capabilities
A quick call and message delivery
Cons
Low-quality analytical data
Poor app layout

8. FreshWorks

Freshworks provides an all-in-one contact center solution. It offers real-estate firms better center software as part of its industry coverage and helps prioritize connection with your clients on mutual agreement. You can increase your customer base by Freshworks’ reviewing phone calls and data encryption features.

freshworks real estate

Similarly, Freshworks’ contact center software ensures that there will be no missed calls, low wait times, and 24/7 support for your customers. Freshworks’ contact center software can be used for free, but there are limited features with the free plan.

Feature
Call Monitoring
Call Recording
Voicemail
Call transfer
IVR
Reporting and Analytics
Pricing
Free: $0 per user per month
Growth: $18 per user per month
Pro: $47 per user per month
Enterprise: $83 per user per month
Pros
Excellent customer service
Affordable pricing package
Easy to navigate
Cons
Absence of user forum
Limited dashboard customization

9. Ring Central

RingCentral is another call center software available for real-estate industries. RingCentral’s main feature is a portal-based web chat that enables everything from generating maximum leads to automation of customer queries. It facilitates virtual counseling and appointment scheduling over chat.

ringcentral dashboard

Reduce customer wait times and streamline order-taking by automatically routing incoming calls to the right agents based on client demands with Ring Central’s exceptional feature.

Feature
Call routing
Omnichannel support
Call recording
Call monitoring
IVR
Web conferencing
Pricing
Essentials: Contact the support team
Standard: Contact the support team
Premium: Contact the support team
Ultimate: Contact the support team
Pros
User-friendly dashboard and interface.
Require less internet bandwidth.
Support omnichannel
Cons
Frequent app crashes.
Limited integration options.
Can’t generate custom reports.

10. Ooma

Ooma is another noteworthy player in the market that provides call center software for real estate businesses. With this software, integrate it seamlessly with your system to enable real-time order synchronization, inventory control, and sales tracking.

ooma business phone service by industry

Utilize the flexibility of Ooma to ensure that companies effectively handle all periods of customer calls, ensuring a consistent level of service to clients and prospects. No matter where you are you are able to manage client interactions and their concerns with Ooma.

Feature
Desktop and mobile apps
Virtual receptionist
Call queuing
Voicemail transcription
Call Blocking
Call recording
CRM integration
Pricing
Essential: $19.95 per user monthly
Pro: $24.95 per user monthly
Pro plus:$29.95 per user monthly
Pros
Allows users to listen to voicemails via email.
Easy to use and set up.
Cons
A free trial is unavailable.
Limited integrations
$29.95 activation fee
How to Choose the best Call Center for Your Real Estate Company

How to Choose the best Call Center for Your Real Estate Company?

Selecting the best call center software for your Real Estate business is a daunting and time-consuming task. It is a must you consider several factors mentioned below to get an ideal option for your real estate company.

Define your requirement: First, identify your purpose and consider your targeted business location, business size, call volumes, and the features you need in call center software.
Evaluate the Features: Analyze the features and services provided by each software and shortlist the ones that fulfill your requirements.
Set Budget Planning: Choose a pricing plan that fits your budget and requirements. Evaluate pricing without forgetting any essential features or going overboard with your budget.
Check for quality customer support: In the end, choose software that offers excellent customer service. Settle for one that does not leave the realtors and client waiting and solves the matter of issues quickly.
Must follow HIPAA-compliant protocols: All real estate call centers must follow HIPAA complaint protocols for keeping the secure data of realtors and properties. Violation of HIPAA would cost large penalties for your organization, your reputation may drop, or you may even be taken to jail.

Real Estate Call Center Software: Best Practices

Several key factors must be considered before selecting and using any call center software to ensure efficient and satisfactory customer service. Here are some best ways to make the most of your real estate call center:

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Quick and Respecful Customer Service

Real estate business requires quick and respectful customer service. So, every realtor business needs to focus on training the call center agents to answer calls promptly and greet customers in a friendly manner. They should also remember that professionalism and politeness are maintained throughout the conversation.
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Train Staff and Employees

Train your employees and call agents about using real estate business call center softwares. Be sure that your call center agents are well-trained and have comprehensive knowledge of your company policies. As a result, they can provide helpful recommendations to customers and answer their queries accurately.
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Clear Communication

Agents should talk correctly and enunciate their words to guarantee that consumers can understand them easily. They should also actively listen to the desires and worries of the clients to effectively resolve the issues.
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CRM Integration

Integrate your customer relationship management (CRM) system with your call center software to gain access to customer preferences. Since each consumer is unique, agents can tailor their service accordingly. It can be a valuable tool that can help you to be more productive, increase your sales, and reduce your costs
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Quality Assurance

Review call records regularly to evaluate agent performance and compliance with best practices or monitor live calls. Give constructive feedback and training to improve customer interactions.
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Feedback and Continuous Improvement

Customers should be encouraged to share their thoughts on their call center experience. Make necessary adjustments based on this feedback to spot areas for improvement.

Frequently Asked Questions

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Real estate call center software is a cloud-based service platform type of CRM software that specializes in handling the inbound and outbound calls in a real estate business. It helps real estate agents and brokers to manage their leads, track their progress, and schedule appointments.

Real estate companies come up with a large volume of customer queries and interactions on a daily basis. Real Estate companies need call centers for the management of these interactions and embrace the benefits of implementing call centers like generating sales leads and tracking their progress without the need to train additional staff to offer better customer service.

When using a real estate call center to generate leads, it is important to have a clear strategy. Some of the best practices for leads generation using a Real Estate Call Center are 

  • Ensure your call center agents are well-trained in real estate practices, market trends, and customer service. Offer them well-crafted engaging, informative, scripts and address potential client concerns.
  • Define your target audience based on demographics, preferences, and interests. This will help agents tailor their conversations and offerings to resonate with potential clients.
  • Develop a thorough qualification process to filter out uninterested or unqualified leads. This saves time and resources by focusing efforts on prospects with genuine potential.
  • Implement a structured follow-up process to nurture leads that aren’t immediately ready to commit. Use a mix of calls, emails, and other communication channels to stay engaged and build rapport.
  • Don’t limit your outreach to just phone calls. Incorporate other communication channels like emails, SMS, and even social media to reach a wider audience.
  • Personalize your conversations based on the lead’s preferences and needs. A personalized approach can significantly improve the chances of engagement and conversion.
  • Create a spending plan for your call center services weighing the value a call center can offer to your company and overall business operations.

Manage your real estate business, and scale operations without limitations with real estate call center service for enhanced operations. Other main real estate call center services are mentioned below.

  • Voice calls, both inbound and outbound
  • Email management
  • Live chat
  • Real estate appointment setting service
  • Customer care
  • Sales support

Choose a call center service for your real estate company depending on your specific needs and requirements. Below are the top call center services for real estate companies.

  1. Teleperformance
  2. West Corporation
  3. Alorica
  4. Convergys

A real estate call center cost you between $50 to $300 per agent per month. Its price fluctuates depending on industry size, the number of agents required for the business, and the required features. However, prices can generally be found in the few hundred to several thousand dollars monthly or even higher for larger enterprises.

There are many types of real estate call centers available. It is explained below.

  1. Real estate inbound call center: Real estate inbound call center only handles incoming calls from potential customers. This type of call center is typically used to answer questions about real estate, schedule meetings, and close deals.
  2. Real estate Outbound call centers only make outgoing calls to potential and old customers. This type of call center is typically used to generate leads, qualify prospects, and build relationships.

By outsourcing of real estate call center services offers a range of benefits that can significantly enhance a real estate company’s operations and customer service capabilities. Some of the main benefits of real estate call center outsourcing are:

  • Get specialized expertise free of charge. 
  • Easily handle real estate-specific queries, manage leads, and deliver high-quality customer interactions. 
  • Improve lead conversion rates, higher customer satisfaction, and more efficient communication.
  • Seamlessly adjust the scale of its call center operations as per the demand of the clients and realtors. 
  • Eliminates costly infrastructure, and software maintenance, freeing up resources that can be utilized for growth.. 
  •  Streamlines operations enhances customer service, and allows companies to focus on their primary competencies

Here we take a look at the components of real estate call centers.

  • Call center agents
  • Call routing and queuing systems
  • Customer relationship management software
  • Interactive voice response system
  • Reporting and analytics tools
  • Quality assurance systems
  • Training programs
  • Communication and collaboration tools
  • Data backup and recovery systems

When considering a phone system, keep in mind that it allows you to keep track of calls made or received throughout the day, as well as learn about the business’s drawbacks and competitors, allowing you to develop better call center real estate marketing tactics and promotional plans to meet the needs and desires of your client base.