Real Estate
Call Center Software for Real Estate
Streamline your phone real estate calls with KrispCall’s affordable call center software. Improve customer service and gain credibility with cloud-based tools for managing the entire call. Set up your real estate call center from anywhere in the world with a few teams.
Get Virtual Phone Numbers To Set up Call Center For Your Real Estate Business
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How to Set up Call Center Software for Real Estate?
Setting up a real estate call center system involves a few simple steps. First, create a KrispCall account, then select the country and choose your phone number type for the real estate call center system, and select the phone number you need. After that, make payments and submit the required documents. Now, you can use the KrispCall call center software for real estate.
- Signup with KrispCall Account
- Purchase the virtual phone number and submit the necessary document
- Add and Invite agents
- Assign the virtual numbers to your agents
- Finally, Start making calls with your agents
Why Choose KrispCall Call Center Software for Real Estate Businesses?
Embrace the benefits of call center software for your real estate company and operate from any part of the world only with KrispCall. Other than that, here are some benefits.
Top-Notch Features to Automate Your Business Communication
Check out these top-notch features that improve Real Estate Business communication.
Integration with CRM Software & Other Business Tools
KrispCall effortlessly integrates your real estate call center with CRM software and business tools, boosting customer service efficiency and communication capacity.
Types of Real Estate Call Center Software
Elevate your real estate game with tailored call center softwares.
Top 10 Real Estate Call Center Software Providers
1. KrispCall
KrispCall is a top choice for real-estate business owners, because of its features such as international coverage, scalability, and exceptional calling features. With a proven track record of covering more than 2000+ loyal customers in over 100 countries.
KrispCall is an affordable and budget-friendly real estate cloud telephony platform in contrast to other service providers available. KrispCall is highly scalable and can expand its service when your real estate company grows.
What stands KrispCall better than its competitors is its customer support, which helps you with your technical concerns or application challenges. These answering services for realtors are available to assist you 24 hours a day, seven days a week. They provide real estate lead generation services necessary to gain potential customers.
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2. Dialpad
Dialpad is popular in the real property market because of its artificial intelligence-powered business phone system. It includes AI features in all three of its business phone plans. These AI insights can be valuable tools for real estate business.
Dialpad when integrated with real-estate-based CRM softwares improves profit for your real estate firm. Its voice intelligence features are designed to enhance collaboration and help manage realtors’ interactions, transcribe calls, and send summaries to team members after the call is over.
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3. Five9
Five9 is a virtual call center software for real-estate firms that provides you freedom from the hassle of accepting inbound calls. It uses AI to automate the aspects of customer support and provides the correct information that they require. With Five9, you can easily handle calls, emails, and social media between a real estate company and your client.
It offers features like predictive dialing, real estate agent scripting, workforce management tools, and screen pops, to help realtors agents for better support and services. The features of Five9 call center software are intelligent routing and automatic call distribution capabilities. It is reliable and powerful software that helps you to reach your company goals.
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4. Nextiva
Nextiva is the leading call center for real estate investors. The service providers strive to rise your customer base. Currently, it has served thousands of real-estate businesses with services like VoIP phones, video conferencing, text messaging, workforce optimization, and CRM software.
In addition to this, Nextiva has some important features like voicemail, ring groups, and spam prevention. They have extensive experience in providing highly personalized real estate call center services and delivering high-quality inbound and outbound call center service.
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5. Vonage
Another popular phone system provider on our list is Vonage. Vonage works with the realtor to help in calling their prospects with its live answering services. Its affordable real estate appointment-setting services suit your business budget and maximize the value of customer interaction.
It is a great option in the market, which is providing marketing tools necessary to satisfy the concerns of the customers regarding real estate and properties and take benefits of sales prospects. Vonage provides your team with reliable and customer-centric call center management solutions to rise pick-up rates.
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6. Zendesk
Zendesk Talk is a real estate call center software that is suitable to integrate with thousands of lead sources and CRM softwares. It is an ideal choice for realtors looking for personalized real estate appointment setting and real estate lead generation services. This software has a user-friendly interface and integration capabilities.
Zendesk Talk comes with features like IVR, and call routing, as it ensures to direct the call to a suitable realtor which helps to save time and resources and can avoid call transferring or putting a client on hold. It has a unique ability to gather all the important data automatically from every call made.
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7. Twilio Flex
Twilio Flex is a call center software that can use to increase conversion rates and deliver top-class customer services for real estate businesses. The key feature of Twilio is integration which helps you to integrate any data from the systems such as Zendesk, ERPs and Salesforce.
Its features like IVR, Google Contact Center AI (CCAI), Omnichannel engagement, and others facilitate your communication and business. Whether you are looking for attracting new leads or increase efficiency for real estate agents by automating routine humane tasks like scheduling and document creation, Twiilo Flex is a must
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8. FreshWorks
Freshworks provides an all-in-one contact center solution. It offers real-estate firms better center software as part of its industry coverage and helps prioritize connection with your clients on mutual agreement. You can increase your customer base by Freshworks’ reviewing phone calls and data encryption features.
Similarly, Freshworks’ contact center software ensures that there will be no missed calls, low wait times, and 24/7 support for your customers. Freshworks’ contact center software can be used for free, but there are limited features with the free plan.
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9. Ring Central
RingCentral is another call center software available for real-estate industries. RingCentral’s main feature is a portal-based web chat that enables everything from generating maximum leads to automation of customer queries. It facilitates virtual counseling and appointment scheduling over chat.
Reduce customer wait times and streamline order-taking by automatically routing incoming calls to the right agents based on client demands with Ring Central’s exceptional feature.
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10. Ooma
Ooma is another noteworthy player in the market that provides call center software for real estate businesses. With this software, integrate it seamlessly with your system to enable real-time order synchronization, inventory control, and sales tracking.
Utilize the flexibility of Ooma to ensure that companies effectively handle all periods of customer calls, ensuring a consistent level of service to clients and prospects. No matter where you are you are able to manage client interactions and their concerns with Ooma.
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How to Choose the best Call Center for Your Real Estate Company?
Selecting the best call center software for your Real Estate business is a daunting and time-consuming task. It is a must you consider several factors mentioned below to get an ideal option for your real estate company.
Real Estate Call Center Software: Best Practices
Several key factors must be considered before selecting and using any call center software to ensure efficient and satisfactory customer service. Here are some best ways to make the most of your real estate call center:
Quick and Respecful Customer Service
Train Staff and Employees
Clear Communication
CRM Integration
Quality Assurance
Feedback and Continuous Improvement
Frequently Asked Questions
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Real estate call center software is a cloud-based service platform type of CRM software that specializes in handling the inbound and outbound calls in a real estate business. It helps real estate agents and brokers to manage their leads, track their progress, and schedule appointments.
Real estate companies come up with a large volume of customer queries and interactions on a daily basis. Real Estate companies need call centers for the management of these interactions and embrace the benefits of implementing call centers like generating sales leads and tracking their progress without the need to train additional staff to offer better customer service.
When using a real estate call center to generate leads, it is important to have a clear strategy. Some of the best practices for leads generation using a Real Estate Call Center are
- Ensure your call center agents are well-trained in real estate practices, market trends, and customer service. Offer them well-crafted engaging, informative, scripts and address potential client concerns.
- Define your target audience based on demographics, preferences, and interests. This will help agents tailor their conversations and offerings to resonate with potential clients.
- Develop a thorough qualification process to filter out uninterested or unqualified leads. This saves time and resources by focusing efforts on prospects with genuine potential.
- Implement a structured follow-up process to nurture leads that aren’t immediately ready to commit. Use a mix of calls, emails, and other communication channels to stay engaged and build rapport.
- Don’t limit your outreach to just phone calls. Incorporate other communication channels like emails, SMS, and even social media to reach a wider audience.
- Personalize your conversations based on the lead’s preferences and needs. A personalized approach can significantly improve the chances of engagement and conversion.
- Create a spending plan for your call center services weighing the value a call center can offer to your company and overall business operations.
Manage your real estate business, and scale operations without limitations with real estate call center service for enhanced operations. Other main real estate call center services are mentioned below.
- Voice calls, both inbound and outbound
- Email management
- Live chat
- Real estate appointment setting service
- Customer care
- Sales support
Choose a call center service for your real estate company depending on your specific needs and requirements. Below are the top call center services for real estate companies.
- Teleperformance
- West Corporation
- Alorica
- Convergys
A real estate call center cost you between $50 to $300 per agent per month. Its price fluctuates depending on industry size, the number of agents required for the business, and the required features. However, prices can generally be found in the few hundred to several thousand dollars monthly or even higher for larger enterprises.
There are many types of real estate call centers available. It is explained below.
- Real estate inbound call center: Real estate inbound call center only handles incoming calls from potential customers. This type of call center is typically used to answer questions about real estate, schedule meetings, and close deals.
- Real estate Outbound call centers only make outgoing calls to potential and old customers. This type of call center is typically used to generate leads, qualify prospects, and build relationships.
By outsourcing of real estate call center services offers a range of benefits that can significantly enhance a real estate company’s operations and customer service capabilities. Some of the main benefits of real estate call center outsourcing are:
- Get specialized expertise free of charge.
- Easily handle real estate-specific queries, manage leads, and deliver high-quality customer interactions.
- Improve lead conversion rates, higher customer satisfaction, and more efficient communication.
- Seamlessly adjust the scale of its call center operations as per the demand of the clients and realtors.
- Eliminates costly infrastructure, and software maintenance, freeing up resources that can be utilized for growth..
- Streamlines operations enhances customer service, and allows companies to focus on their primary competencies
Here we take a look at the components of real estate call centers.
- Call center agents
- Call routing and queuing systems
- Customer relationship management software
- Interactive voice response system
- Reporting and analytics tools
- Quality assurance systems
- Training programs
- Communication and collaboration tools
- Data backup and recovery systems
When considering a phone system, keep in mind that it allows you to keep track of calls made or received throughout the day, as well as learn about the business’s drawbacks and competitors, allowing you to develop better call center real estate marketing tactics and promotional plans to meet the needs and desires of your client base.