Recruitment Companies

Call Center Software for Recruitment Companies

Elevate your recruitment companies’ personalized communication from KrispCall’s tailored call center software. Revolutionize your hiring process with seamless interactions, and rationalized operations. Request a demo today!

Budget-friendly pricing
Advanced VoIP services like Unified Callbox and Call Routing
Instant Installation - Cancel Anytime - Zero Cancellation fee
Data-driven insights on agent performance and quality of phone calls
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Get Virtual Phone Numbers To Set up Call Center For Recruitment Companies

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How to Set up Call Center Software for Recruitment Companies?

KrispCall lets you set up your call center software for recruitment companies in a matter of minutes. Follow the simple steps below to have your call center up and running in a few minutes.

  1. Signup with KrispCall Account
  2. Purchase a virtual phone number and provide documentation
  3. Add and Invite agents
  4. Assign the virtual numbers to your agents
  5. Initiate calls with your agents.
Setup
Why-Choose-KrispCall-Call-Center-Software-for-Recruitment-Companies

Why Choose KrispCall Call Center Software for Recruitment Companies?

Get the benefits of enhanced call center software for recruitment companies and smoothly operate from any part of the world using KrispCall.

User-friendly Interface: KrispCall’s interface is simple and easy to use. Navigate the dashboard effortlessly even with minimum technical knowledge.
Highly customizable: KrispCall allows recruitment companies to customize scripts and call flows to match the unique requirements and needs of a business.
Fair Pricing: KrispCall is designed to suit your budgetary limitations while offering a variety of unique features.
Excellent features: KrispCall is enriched with top-notch features such as number sharing, a unified call box, omnichannel support, and others to help in the enhancing recruitment process.

Expand Your Office Worldwide
with Virtual Office Phone Numbers

Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number. 

Top-Notch Features  to Automate Your Business Communication

Get KrispCall call center software for recruitment companies and embrace the benefits of a wide range of VoIP features.

Integration with CRM Software & Other Business Tools

Ensure efficient workflow and communication by integrating KrispCall with CRM software and other important business tools.

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Types of Call Center Software for Recruitment Companies

Evaluate the different types of call center software tailored for recruitment companies.

10 Best Call Center Software for Recruitment Companies

1. KrispCall

For recruitment companies, KrispCall offers reliable and highly affordable call center software solution. It comprises a variety of features, including voice calls, SMS, call recording and storage, a unified call box, forwarding and transferring calls, IVR, and new lead alerts.

krispcall app dashboard

In addition to its user-friendly interface, KrispCall provides call analytics capabilities that simplify the process of analyzing live, outbound, and missed calls to the companies that work in sourcing and screening candidates.

The features of KrispCall empower recruitment companies to make informed decisions and further enhance communication strategies resulting in building the confidence in candidates who apply for the company, by providing valuable insight into their call performance.

Feature
Call Monitoring and Recording
Voicemail Transcription
Simultaneous Call Handling
Calls on hold
Business Texting
Conversation PIN
Custom Greeting
Number Porting
DND mode for Agents
Call Notes and Contact Tagging
Voicemail
Pricing
Essential: $15 per user per month
Standard:: $40 per user per month
Enterprise: Custom
Pros
Wide coverage in over 100 countries
Low communication costs
24/7 dedicated human support
Clean and easy to use user interface
Cons
API widget is unavailable (coming soon)
No Call Barging Features (coming soon)

2. Squaretalk

Squaretalk enables the increased use of SaaS and remote workforce and offers customization options, making it a good choice for recruitment companies that need a flexible and scalable solution. It integrates with your company’s CRM process to automate the booking process.

squaretalk hr & recruitment

Square talk streamlines the recruiting process and decreases the workload and eases recruiters in simplifying the hiring process. Their agent-friendly interface doesn’t require any exceptional technical knowledge to get used to the operations.

Feature
Real-time client dashboard
Smart predictive dialing
Cloud PBX
Automatic call distribution
IVR
Smart call queuing
CRMs and app integration
Pricing
Standard: $15 per user per month
Professional: $30 per user per month
Enterprise: Contact the Customer Center
Pros
Highly responsive customer support team
Intelligent outbound routing
The interface is easy to navigate
Cons
Steep learning curve
Occasional glitches

3. Manatal

Mantal is an Ai-powered call center software suitable for the recruitment process. It collects insights beyond the resume and eases managing high-volume call center agents. Its engine browses the web in search of data on social media and public platforms automatically.

manatal recruit

Manatal strives to help companies to manage HR and recruiting tasks like answering employee inquiries, monitoring recruiters’ performance, and scheduling interviews. Streamline AI tools and social media-enriched features. Take advantage of a full reporting suite with compliance tools like PDPA, CCPA, and GDPR with Mantal.

Feature
Applicant tracking
Candidate Sourcing
Reports and Analytics
Support and Assistance
Automatic call distribution
IVR
Pricing
Professional: $15 per user per month
Enterprise:$35 per user per month
Pros
Quick setup and compatibility with all web platforms
Set up and customized with no resources required
Straightforward software
Cons
Bad customer support
Limited customization option

4. Convoso

Convoso offers features like call recording, lead scoring, and dialer automation that are necessary for the recruitment of employees for your company. This service provider engages candidates effectively while the call analytics features provide valuable information on the quality of calls.

Convoso VoIP Call Center Software Provider

Except for interaction with recruiting agents, Convoso offers customizable dashboards, multiple dealing modes excellent call quality, and flexibility to integrate the software with other business software. Its reduce call response time.

Feature
Customizable dashboards
Multiple dialing modes
TCPA compliance
Lead management
Skilled-based routing
Answering machine detection
Workflow automation
Local caller ID
Pricing
Contact the Sales team
Pros
Offers caller id to protect from scammers.
Demo available
AI helps to scale customer conversion
Provides exceptional customer support
Cons
Failures in international calls
Frequent interruptions in conference calls and screen sharing
Hidden price list
During setup issues may arise

5. Genesys

Genesys offers excellent service including all the features you need to manage calls such as call recording, voice mailing, and workforce management tools for recruitment companies. All of these features give you the competitive edge to perform the recruiting processes that take too much effort.

genesys named a leader

A real-time dashboard of Genesys makes it easy to find the candidate best fitting for the specific job responsibilities. Its unified communication across multiple channels helps in providing fast responses. It also provides affordable pricing with no hidden charges for long-distance calling.

Feature
Reporting & Analytics
Outbound campaign
Digital channels
Customer Self-Service
AI and automation
Reporting & Analytics
Outbound campaign
Pricing
Genesys Cloud CX 1: Starts @ $75 per user per month
Genesys Cloud CX 2: Starts @ $95 per user per month
Genesys Cloud CX 3: Starts @ $135 per user per month
Pros
Transparent and simple pricing plan
Customers self-serve with callback options
Real-time statistics
Cons
Calling Issues
No customization option
No omnichannel support

6. Ameyo

Ameyo contact center is a good option for recruitment companies that are looking for a more affordable solution. is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice to match the candidates to the ideal role and automate interviewing process.

ameyo

Ameyo has advanced automation functionality that also helps reduce manual effort while improving operational efficiency. Ameyo is seamless for the hiring process and its accurate data obtaining real-time process help optimize the hiring process.

Feature
Knowledge base software
Reports & Dashboards
IVR & ACD system
Self-service option
TCPA compliance
Lead management
Pricing
Contact sales for a custom quote
Pros
User-friendly interface
Handle high-volume calls
Auto-dialer saves time
Cons
Difficult to integrate software
Slow customer support
No omnichannel support

7. LiveAgent

LiveAgent offers some features that are specifically designed for the recruitment industry, such as candidate scoring and automated scheduling. Use their chatbot and capture candidates in the applicant tracking system, to route them to the ideal job through the automation process.

LiveAgent Inbound Call Center Software Provider

LiveAgent offers more than 200+ integration with third-party tools that helps to acquire the information directly from its platform in a minimum amount of time. It consists of all standard features like IVR, call routing, and real-time tracking & monitoring.

Feature
Automatic callback
Internal calls
Reports & Dashboards
IVR & ACD system
Unlimited call recordings
Video calls
Call device scheduling
Pricing
Small Business: $9 /agent/month (billed annually)
Medium Business: $29 /agent/month (billed annually)
Large Business: $49 /agent/month (billed annually)
Enterprise: $69 /agent/month (billed annually)
Pros
Responsive customer service
Easy setup
Price is reasonable
Cons
Little outdated User Interface
No internal chat functionality
Lack of some customization options

8. Zendesk Talk

Zendesk Talk is a good option to kick off the hiring of a candidate efficiently without, much effort. This affordable call center software offers top-notch features that match data to analyze the role, then auto-selects high-potential candidates and automatically schedules interviews.

zendesk dash

Zendesk, a cloud-based call center software provides features like minimizing call wait time, omnichannel support, and multiple social media integration making it a better choice as a call center software for recruitment companies.

Feature
Real-time call center analytics
Customized Greetings
Click-to-call
Live call monitoring
Call barging
Call recording
Business Text Messaging
Pricing
Contact the support team
Pros
Omnichannel engagement coverage
Customizable live chat widget features
Stable calls
Cons
Limited Integrations tools
Expensive for startups
Higher Dependency on Zendesk Ecosystem

9. RingCentral Contact Center

RingCentral Contact Center makes job interviewing scalable from anywhere in the world. Their live interview data support and one-way virtual interviewing capabilities enable the right decisions.

Ringcentral

Real-time analytics gives valuable insights that allow recruitment companies to make data-driven decisions and optimize their operations. It follows HIPAA and PCI-DSS standards, securing sensitive candidate data and meeting regulatory obligations.

Feature
Call Recording & Call Queues
Omnichannel Support
Audit trail
Call whispering
Call barging
CRM Integrations
Automatic Call Distribution
Pricing
For all plans, contact the sales team
Pros
Unlimited Call & Text
Interactive user interface
Integrations with popular CRM tools
Cons
Customer Support isn’t good
Less Customizable Options
Takes time to learn & get used to

10. Twilio Flex

Twilio Flex offers remarkable recruitment agility, enabling you to scale your workforce with a single click. Its realistic job preview capabilities enable candidates to self-select while offering the best-suited candidates based on their insights.

twilio flex

Twilio Flex has a two-way match-making process for hiring and recruiting the right candidate for the role. Its features such as call recording, call routing, analytics, and integration with ATS and CRM software reduce the employee turnover rate to a large extent.

Feature
Masked Calling
Call Transcriptions
AB testing
Collaboration Tools
Automated Responses
Unlimited Inbound Calls
Blended Call Center
Pricing
Per-hour: $1 per active user hour
Per-user pricing: $150 per named user
Pros
A quick call and message delivery
Integration with third parties
Automation Options
Cons
Steep Learning Curve
Low-quality analytical data
Poor app layout
How-to-Choose-the-Best-Call-Center-for-Recruitment-Companies

How to Choose the Best Call Center for Recruitment Companies?

Define your needs: Identify the precise need of your targeted business aspects such as location, business size, call volumes, preferred communication channels, and calling rules.
Security and compliance: All recruitment companies' call centers must follow HIPAA complaint protocols for keeping the secure data of candidates. So, opt for software that adheres to standard rules to protect the individual’s rights and sensitive data.
Evaluate features: Analyze the features and services provided by each software provider and shortlist the ones that encompass all the requisite features you seek.
Budget-friendly plans: Set a budget parameter and choose for recruitment companies all center software that falls under your budget plans.

Recruitment Call Center Software: Best Practices

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Know your audience

Obtain broad knowledge about the diverse candidates who will interact with your company. Ensure that your call center software caters to the distinct needs of these different user groups.
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Exceptional Queue Management and Call Routing

Create a call routing system that sends candidates to the right department or agent. Prioritize urgent or high-priority calls to reduce wait times.
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Integrate with existing systems

Integrate the call center software with other essential systems within your business. This integration facilitates the exchange of information, prevents redundant data, and optimizes operational efficiency.
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Real-Time Monitoring and Analytics

Analyze metrics such as call volume, average call duration, and customer satisfaction to identify areas for improvement by using call center software.

Frequently Asked Questions

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The cost of a recruitment call center can vary depending on the size of the business, the level of required features, and the specific needs of the company. Typically, the cost of a recruitment call center can range from $2,500 to $10,000 per month.

There are a variety of benefits of having call center software for recruitment companies and few of them are listed.

  • Call center software can help recruitment companies to comply with regulations, such as the General Data Protection Regulation (GDPR). This can help to protect the company from legal liability and protect the privacy of candidates.
  • Call center software for recruitment companies ensures all the communication with candidates is accurate.
  • It helps automate many tasks like scheduling interviews and sending out offer letters.
  • Call center software offers recruiters valuable data insights into the recruitment process, that can be used for learning the areas where the company is losing candidates and improving its marketing endeavors.

Here are the things to consider while writing telemarketing scripts for recruitment calls.

  • Your target audience: Write a script tailored to your target audience.
  • The vision and mission of telemarketing: Know the mission and vision of telemarketing and write a script highlighting those points.
  • The tone of the script: Use friendly, professional, and simple-to-understand language and tone. Avoid including technical terms.
  • The length of the script: Don’t make the script long. Make it short, to the point, and engaging.

The essential features of recruitment call center software are as follows:

  • Interactive voice response (IVR)
  • Skill-based routing.
  • Call recording.
  • Computer telephony integration (CTI)
  • Desktop notifications.
  • Power dialers.
  • CRM integrations.
  • Call whispering & live coaching

The top call center service for recruitment companies is listed below.

  • Aerotek
  • Randstad
  • Robert Half
  • Kelly Services
  • AccuStaff

The top customer service challenges for recruitment companies include:

  1. Attracting the right candidates. Recruitment companies need to attract qualified candidates who are a good fit for the roles they are hiring for. This can be challenging in a competitive market, where many other recruitment companies are vying for the same talent.
  2. Managing customer expectations: Recruitment companies need to manage customer expectations carefully. Customers often have high expectations for the speed and quality of service they receive. It is important to set realistic expectations and communicate with customers regularly to keep them updated on the progress of their job search.
  3. Handling difficult customers: Not all customers are easy to deal with. Some customers may be angry, frustrated, or demanding. Customer service representatives need to remain calm and professional when dealing with difficult customers.
  4. Solving customer problems. Customer service representatives need to be able to solve customer problems quickly and efficiently. This may involve providing information, troubleshooting, or escalating the problem to a manager.