Recruitment Companies
Call Center Software for Recruitment Companies
Elevate your recruitment companies’ personalized communication from KrispCall’s tailored call center software. Revolutionize your hiring process with seamless interactions, and rationalized operations. Request a demo today!
Get Virtual Phone Numbers To Set up Call Center For Recruitment Companies
Trusted and loved by 4500+ companies worldwide
How to Set up Call Center Software for Recruitment Companies?
KrispCall lets you set up your call center software for recruitment companies in a matter of minutes. Follow the simple steps below to have your call center up and running in a few minutes.
- Signup with KrispCall Account
- Purchase a virtual phone number and provide documentation
- Add and Invite agents
- Assign the virtual numbers to your agents
- Initiate calls with your agents.
Why Choose KrispCall Call Center Software for Recruitment Companies?
Get the benefits of enhanced call center software for recruitment companies and smoothly operate from any part of the world using KrispCall.
Expand Your Office Worldwide
with Virtual Office Phone Numbers
Easily handle incoming calls from customers and businesses to provide greater customer support at their preferred country number.
Top-Notch Features to Automate Your Business Communication
Get KrispCall call center software for recruitment companies and embrace the benefits of a wide range of VoIP features.
Integration with CRM Software & Other Business Tools
Ensure efficient workflow and communication by integrating KrispCall with CRM software and other important business tools.
Types of Call Center Software for Recruitment Companies
Evaluate the different types of call center software tailored for recruitment companies.
10 Best Call Center Software for Recruitment Companies
1. KrispCall
For recruitment companies, KrispCall offers reliable and highly affordable call center software solution. It comprises a variety of features, including voice calls, SMS, call recording and storage, a unified call box, forwarding and transferring calls, IVR, and new lead alerts.
In addition to its user-friendly interface, KrispCall provides call analytics capabilities that simplify the process of analyzing live, outbound, and missed calls to the companies that work in sourcing and screening candidates.
The features of KrispCall empower recruitment companies to make informed decisions and further enhance communication strategies resulting in building the confidence in candidates who apply for the company, by providing valuable insight into their call performance.
Feature
Pricing
Pros
Cons
2. Squaretalk
Squaretalk enables the increased use of SaaS and remote workforce and offers customization options, making it a good choice for recruitment companies that need a flexible and scalable solution. It integrates with your company’s CRM process to automate the booking process.
Square talk streamlines the recruiting process and decreases the workload and eases recruiters in simplifying the hiring process. Their agent-friendly interface doesn’t require any exceptional technical knowledge to get used to the operations.
Feature
Pricing
Pros
Cons
3. Manatal
Mantal is an Ai-powered call center software suitable for the recruitment process. It collects insights beyond the resume and eases managing high-volume call center agents. Its engine browses the web in search of data on social media and public platforms automatically.
Manatal strives to help companies to manage HR and recruiting tasks like answering employee inquiries, monitoring recruiters’ performance, and scheduling interviews. Streamline AI tools and social media-enriched features. Take advantage of a full reporting suite with compliance tools like PDPA, CCPA, and GDPR with Mantal.
Feature
Pricing
Pros
Cons
4. Convoso
Convoso offers features like call recording, lead scoring, and dialer automation that are necessary for the recruitment of employees for your company. This service provider engages candidates effectively while the call analytics features provide valuable information on the quality of calls.
Except for interaction with recruiting agents, Convoso offers customizable dashboards, multiple dealing modes excellent call quality, and flexibility to integrate the software with other business software. Its reduce call response time.
Feature
Pricing
Pros
Cons
5. Genesys
Genesys offers excellent service including all the features you need to manage calls such as call recording, voice mailing, and workforce management tools for recruitment companies. All of these features give you the competitive edge to perform the recruiting processes that take too much effort.
A real-time dashboard of Genesys makes it easy to find the candidate best fitting for the specific job responsibilities. Its unified communication across multiple channels helps in providing fast responses. It also provides affordable pricing with no hidden charges for long-distance calling.
Feature
Pricing
Pros
Cons
6. Ameyo
Ameyo contact center is a good option for recruitment companies that are looking for a more affordable solution. is a feature-rich solution with several integration capabilities, which truly makes Ameyo our first-ever choice to match the candidates to the ideal role and automate interviewing process.
Ameyo has advanced automation functionality that also helps reduce manual effort while improving operational efficiency. Ameyo is seamless for the hiring process and its accurate data obtaining real-time process help optimize the hiring process.
Feature
Pricing
Pros
Cons
7. LiveAgent
LiveAgent offers some features that are specifically designed for the recruitment industry, such as candidate scoring and automated scheduling. Use their chatbot and capture candidates in the applicant tracking system, to route them to the ideal job through the automation process.
LiveAgent offers more than 200+ integration with third-party tools that helps to acquire the information directly from its platform in a minimum amount of time. It consists of all standard features like IVR, call routing, and real-time tracking & monitoring.
Feature
Pricing
Pros
Cons
8. Zendesk Talk
Zendesk Talk is a good option to kick off the hiring of a candidate efficiently without, much effort. This affordable call center software offers top-notch features that match data to analyze the role, then auto-selects high-potential candidates and automatically schedules interviews.
Zendesk, a cloud-based call center software provides features like minimizing call wait time, omnichannel support, and multiple social media integration making it a better choice as a call center software for recruitment companies.
Feature
Pricing
Pros
Cons
9. RingCentral Contact Center
RingCentral Contact Center makes job interviewing scalable from anywhere in the world. Their live interview data support and one-way virtual interviewing capabilities enable the right decisions.
Real-time analytics gives valuable insights that allow recruitment companies to make data-driven decisions and optimize their operations. It follows HIPAA and PCI-DSS standards, securing sensitive candidate data and meeting regulatory obligations.
Feature
Pricing
Pros
Cons
10. Twilio Flex
Twilio Flex offers remarkable recruitment agility, enabling you to scale your workforce with a single click. Its realistic job preview capabilities enable candidates to self-select while offering the best-suited candidates based on their insights.
Twilio Flex has a two-way match-making process for hiring and recruiting the right candidate for the role. Its features such as call recording, call routing, analytics, and integration with ATS and CRM software reduce the employee turnover rate to a large extent.
Feature
Pricing
Pros
Cons
How to Choose the Best Call Center for Recruitment Companies?
Recruitment Call Center Software: Best Practices
Know your audience
Exceptional Queue Management and Call Routing
Integrate with existing systems
Real-Time Monitoring and Analytics
Frequently Asked Questions
Didn’t find the Answer you were looking for?
Visit our Help Center or Contact Support
The cost of a recruitment call center can vary depending on the size of the business, the level of required features, and the specific needs of the company. Typically, the cost of a recruitment call center can range from $2,500 to $10,000 per month.
There are a variety of benefits of having call center software for recruitment companies and few of them are listed.
- Call center software can help recruitment companies to comply with regulations, such as the General Data Protection Regulation (GDPR). This can help to protect the company from legal liability and protect the privacy of candidates.
- Call center software for recruitment companies ensures all the communication with candidates is accurate.
- It helps automate many tasks like scheduling interviews and sending out offer letters.
- Call center software offers recruiters valuable data insights into the recruitment process, that can be used for learning the areas where the company is losing candidates and improving its marketing endeavors.
Here are the things to consider while writing telemarketing scripts for recruitment calls.
- Your target audience: Write a script tailored to your target audience.
- The vision and mission of telemarketing: Know the mission and vision of telemarketing and write a script highlighting those points.
- The tone of the script: Use friendly, professional, and simple-to-understand language and tone. Avoid including technical terms.
- The length of the script: Don’t make the script long. Make it short, to the point, and engaging.
The essential features of recruitment call center software are as follows:
- Interactive voice response (IVR)
- Skill-based routing.
- Call recording.
- Computer telephony integration (CTI)
- Desktop notifications.
- Power dialers.
- CRM integrations.
- Call whispering & live coaching
The top call center service for recruitment companies is listed below.
- Aerotek
- Randstad
- Robert Half
- Kelly Services
- AccuStaff
The top customer service challenges for recruitment companies include:
- Attracting the right candidates. Recruitment companies need to attract qualified candidates who are a good fit for the roles they are hiring for. This can be challenging in a competitive market, where many other recruitment companies are vying for the same talent.
- Managing customer expectations: Recruitment companies need to manage customer expectations carefully. Customers often have high expectations for the speed and quality of service they receive. It is important to set realistic expectations and communicate with customers regularly to keep them updated on the progress of their job search.
- Handling difficult customers: Not all customers are easy to deal with. Some customers may be angry, frustrated, or demanding. Customer service representatives need to remain calm and professional when dealing with difficult customers.
- Solving customer problems. Customer service representatives need to be able to solve customer problems quickly and efficiently. This may involve providing information, troubleshooting, or escalating the problem to a manager.