Best Call Center Software for Universities & Colleges

RingOver is a reliable alternative to universities’ and colleges’ call center software. This software aids greatly in improving call management and assists in managerial tasks.

Its call analytics and reporting features give educational organizations insights into their phone calls, such as how many calls are made each day, how long calls last, and whether students and parents are satisfied with the answers they receive.

Moreover, setting up RingOver software is easy. You don’t need special hardware. You only need a good internet connection on any device you preferred. Immediately after installation, you can set up a virtual receptionist, port existing numbers, create a unified dashboard, and many more.

8×8 is another popular call center software for college and university. Its cloud-based solution help educational institution lowers their bills while still enhancing service, reliability, and quality. Its standout feature is video conferencing which allows educators to conduct classes outside of the classroom.

Not only this, 8×8 provides several other features contributing to smooth communication like CRM integration, unlimited voice calling, HD audio and video conferencing, call monitoring, whispering, call barging, call recording, and many more.

Educational institutions can choose Ooma as their call center software. With Ooma, universities, and colleges can use VoIP for business communication. It provides flexible, scalable, and reliable voice and collaboration services.

Its business phone system consists of several other features like caller ID, extension dialing, and mobile access.

The most important feature of Ooma is the virtual receptionist. The virtual receptionist ensures that no phone calls from parents or students go unanswered and they are provided with all the information they needed without the involvement of the institution’s staff.

Talkdesk is a modern call center software for a university or college helping in building good relationships between organizational bodies and their community. It offers excellent call quality, flexibility to integrate the software with other business software, and reduce call response time.

Similarly, Talkdesk equips academic institutions with the tools they need to improve student engagement, effectively conduct admissions procedures, and carry out other business operations. Its specialized features assist institutions in controlling high phone levels during busy times like admissions.

RingCentral provides a cloud-based business phone system and helps academic institutions manage their phone calls, messages, and email from one platform.

The software has many features, including call forwarding, call delegation, and voice-to-email. You can set university or college hours, and after-hours settings, queue up calls, and play on-hold music using RingCentral’s call center software for universities and colleges.

You can also track the productivity of your team with reports and analytics. Using RingCentral software is simple and easy.

Ozonetel is a cloud-based communication solution with some cutting-edge features targeted at universities and colleges. It offers a self-service option and conversational AI features that help automate various institution organizational tasks like student enrollment, fee payment reminders, holiday notices, upcoming events, news, and many more.

Moreover, Ozonetel call center software for educational institutions also enables students to communicate on multiple digital platforms and go between voice and text messages. It has several other features that benefit educational institutions. They are as follows:

Five9 call center software for universities and colleges assists to do three main things: attracting new students, supporting enrolled students, and connecting with graduate students. It has a self-service option that enables new students to get info about fee structure and new admission dates in a short time.

It gives your school the tools to talk to students in various ways, like chat, email, and more. It uses AI to make things better and automates tasks to save time. Plus, it fits well with the systems you already use. Moreover, it adheres to compliance regulations like HIPAA, and CADPR.

Bright Pattern is another cloud-based call center software for colleges and universities. It is known for its innovative and intuitive platform. It offers several features, like automated bot conversations, sentiment and text analysis, IVR, CRM integration, omnichannel, and real-time analytics.

The software lets educational institutions deliver exceptional customer service with the help of these features. Similarly, the software is easy to set up and one can start making receiving calls in minutes without paying additional activation fees.

You can rely on CallCenterStudio as an alternative as it provides decent features of a call center enough to fulfill the needs of your educational institution’s communication systems. It has important features such as IVR, call monitoring, and call analytics however user interface and dashboard are not user-friendly.

Even with these limitations, CallCenterStudio call center software is an excellent solution for universities and colleges requiring a reliable solution with strong management and call quality capabilities.