VoIP Softphone

VoIP Softphone for Business

Transform your computer into a high-powered phone with Krispcall’s softphone app for desktop, enabling seamless communication, advanced features, and crystal-clear audio for all your calling needs.

Available on multiple platforms (IOS, Android, Web)
Top Notch Calling & Messaging Features
Make Receive Calls from anywhere on any device
Best for call center agents, customer support, small business
VoIP Softphone for Business 

Buy International Virtual Phone Number Online

Select numbers :
  • Call
  • SMS
  • MMS
Trusted and loved by 2000+ companies worldwide

How to Set up VoIP Softphone?

Setting up a VoIP softphone is easy and convenient. Download a compatible softphone application, configure your account settings using provided credentials, and adjust audio/network settings. Enjoy seamless communication with features like call transfer, recording, and more.

  1. Download the KrispCall VoIP softphone application on your device.
  2. Open the softphone and enter your account credentials.
  3. Configure audio and network settings for optimal performance.
  4. Test the connection by making a call and start using softphones.
How to Set up VoIP Softphone

KrispCall Softphone Features That Maximize Efficiency

Easily Integrate Softphone with Your Favorite Tools

With KrispCall, easily integrate your softphone with your favorite tools for seamless communication. Connect with your CRM, messaging apps, and collaboration platforms to streamline workflows and enhance productivity. Enjoy the convenience of accessing all your essential tools within your softphone interface.

Group 1000005576

What is Softphone?

A softphone is a software application that lets anyone use a computer, tablet, or smartphone to place calls online. It functions as a virtual phone, sending speech and video across IP networks like the Internet.

Softphones function similarly to traditional telephones but transfer voice data using the internet’s functions. They often provide features like voicemail, call recording, conference calling, call management (making, receiving, and transferring calls), and connect with other communication tools like instant messaging and email.

What is Softphone

Best practices for Mass SMS Marketing: The Do’s & Dont’s


Cost savings:It enables customers to place calls online, eliminating the need for traditional phone lines and cutting long-distance costs.
Flexibility: Users can make and receive calls from anywhere via an internet connection by installing softphones on various devices hence offering flexibility.
Scalability: It doesn’t needs any complicated hardware installations or additional phone connections for new agents during business expansion allowing seamless scalability.
Integration: It supports integration with other tools and programs and hence improves the organization's workflow, making smooth communication possible.
Easy upgrades: Upgrading a softphone typically involves updating the software installed device making the process quick, easy, and hassle-free.


Internet connection requirements and dependence:
Call quality may degrade if the internet connection is unstable so a reliable internet connection is necessary for its operation.
Reliance on software updatesIt may require regular updates for optimal performance. Users who don't update their softphone software may be at risk of compatibility problems or security flaws.
Power and battery consumption:Softphones uses more power for calls than traditional SIM-operated phones. So users might need additional a power source to accomplish this.
Audio quality:They usually suffer from poor audio quality than traditional phone. Call clarity may be impacted by variables like network congestion or insufficient bandwidth.

Softphone Vs. Physical Phone: What are the Differences?

Basis Softphone Physical Phone
Hardware Softphones are software programs run on computers, tablets, or smartphones. Physical phones are specialized devices featuring buttons, a handset, and frequently a display.
Cost In general, softphones are less expensive than traditional phones. Softphones eliminate the necessity for actual phone lines, which lowers long-distance and line leasing costs. On the other hand, physical phones are more expensive as there is a requirement to invest in hardware, wiring, and regular maintenance.
Mobility Softphones are more portable and mobile than traditional phones. Users can place and receive calls from any location with an internet connection by installing softphones on various devices, including laptops, smartphones, and tablets. On the other hand, physical phones often need wiring infrastructure and are attached to a specific location.
Connectivity Softphones, in comparison, depend on an internet connection and use Voice over IP (VoIP) technology to send calls via IP networks, including the Internet. Physical phones require Ethernet cables or phone wires to be connected physically to a phone line or PBX system.
Features and Flexibility Softphones frequently offer more sophisticated functionality and flexibility. With softphones, users may access services like call recording, video conferencing, instant messaging, and screen sharing through other communication tools and applications. Physical phones often only have basic call management functions and may be incapable of integration.
Call Quality The performance and reliability of a softphone's internet connection are crucial. Problems like network congestion or low bandwidth might impact the quality of softphone calls. Since physical phones are directly connected to the phone network, they typically provide consistent call quality.
How does contact center software work

How does a Softphone Work?

Softphones enable sending and receiving calls over an Internet connection using Voice over Internet Protocol (VoIP) technology.
In this technology, real-time Voice over IP sessions are started by a Session Initiation Protocol (SIP) server, which uses the Internet connection to transform analog voice impulses into digital signals. This renders on-premises PBX unnecessary and makes room for cloud-based PBX.
In simpler words, Softphone uses Voice over Internet Protocol (VoIP) technology to send voice data over an Internet protocol (IP) network. When placing a call, the softphone uses the microphone on the device to record the user's speech. It then uses a codec to turn the analog voice signals into digital data packets sent over the internet via the Internet Protocol (IP).
After that, the softphone on the recipient's device receives the speech data packets, uses the codec to decode and decompress them, and then plays back the voice signals over the device's speakers or headphones.

How to use a softphone on the computer?

Using a softphone is a simple process; follow simple instructions to use a softphone on the computer.

1. Create & Set up your account: Create an account for the softphone app filling out the required information, such as your username, password, and other details.
2. Configure audio settings:Connect and configure the microphone and speaker to send and receive audio during communications.
3. Familiarize yourself with the interface:Learn about the features and functionalities by exploring its interface to make the most out of it during the use.
4. Make and receive calls:Select contacts or dial phone numbers on the softphone app's dial pad and start making calls.
How to use a Computer

Top 10 VoIP SoftPhone Providers in 2023

1. KrispCall

KrispCall offers one of the best softphones at a competitive price, compatible with businesses of all sizes and natures. One outstanding feature of the Krispcall softphone is that it offers niche solutions for businesses of all kinds. For instance, it provides sales automation systems and more comprehensive solutions like contact center software at reasonable prices.

KrispCall also offers a user-friendly dashboard to enhance team and client communication. Regardless of the company’s size, they offer various services which can help in better performance of the business.

krispcall app dashboard

In addition to other features, Krispcall offers services in 100+ countries and is trusted by over 2000 customers worldwide.

Vanity numbers
Call Forwarding & Call Transfer
Call Recording
Live Call Monitoring
Call Analytics
SMS Texting
Unified Callbox
Intelligent Voice Response (IVR)
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom
Wide coverage in over 100 countries
Offers advanced features like a unified callbox
24/7 dedicated human support
No setup charge and additional hidden cost
Some features, like call barging, are still in progress.
Only Web App and Mobile Apps (iOS & Android) are currently available

2. RingCentral

RingCentral is one of the popular softphone mobile apps with many clients. It includes a variety of phone functions that are extremely useful on the web, desktop, and mobile. RingCentral has one of the greatest call quality and reliability on the market because of its many data centers worldwide.


The cost is a little on the high end, and companies who need specialized VoIP solutions may find themselves paying for features they won’t ever utilize.

Vanity numbers
Interactive voice response (IVR)
Automatic call distribution (ACD)
Auto dialer
Preview dialer
Computer telephony integration (CTI)
Predictive dialer
Call Routing
Call Monitoring
Essential: US$227.4/year/user (billed annually)
Professional: US$275/year/user (billed annually)
Enterprise: US$395.4/year/user (billed annually)
Easy to set up and use.
Compatible with on-premises, remote, and hybrid communication and interaction.
Does not provide the best scalability options.
It does not offer customized conference call greeting messages
Incompatible with Linux.
Network coverage is limited.

3. Grasshopper

Grasshopper is designed for startups and small companies. The setup is simple, offering businesses foundational capabilities and excellent mobility support. Since it can be used with existing landlines and mobile phones, Grasshopper is a good option if you switch from a landline phone to VoIP.


You can look at their solutions if you require VoIP service for smaller teams. But Grasshopper isn’t the best choice if you’re searching for a more complete solution because it only provides a few features beyond the fundamental VoIP options.

Vanity numbers
Call Forwarding
VoIP + WiFi Calling
Voicemail Transcription
Virtual Receptionist
Desktop + Mobile Apps
Business Texting
Bronze plan: $168/year/user
Silver plan: $288/year/user
Platinum plan: $420/year/user
Compatible with both mobile phones and desktops.
Offers VoIP service at one of the most affordable prices.
Does not offer the best customer service.
Does not support integrations with various tools and CRMs.
The number porting process usually takes a long time.

4. Zoom

Zoom has been diligently striving to expand its business services, and Zoom Phone is a great VoIP choice with a reliable softphone app to go along with it. Despite having a cheap start cost,  its plans include voicemail-to-text, ring groups, call queues, spam prevention, and a wide range of outbound communication capabilities.


Zoom is renowned for providing simple user interfaces that even the most inexperienced beginners can understand.

Virtual Meetings
Team Chat
VoIP Phone System
Online Whiteboard
Conversation Intelligence
Email and Calendar
Virtual Working Spaces
Basic - $228/year/account
Plus - $468/year/account
Pro - $708/year/account
Supports Large Audiences
Stream Your Meetings/Webinar on Facebook
Google Calendar Support
Scalable for Small, Medium, and Large Business
Too Many Subscriptions and Add-Ons
Lack of Comment Control
HD Video Is Not the Standard
Inconsistent Cloud File Sizes

5. Skype

Skype, a famous IP telephony service provider, enables users to make free calls to other Skype users and affordable calls to non-users. In addition to regular phone calls, Skype offers features like file transfers, texting, video chat, and video conferencing.

With Skype, users can quickly identify who is available and receive prompt responses, leading to faster interactions. It is accessible on various devices, including iOS and Android, ensuring continuous communication regardless of location.


Besides its cost-effective calling options, Skype is praised for its user-friendly setup process and excellent audio quality, making it a preferred choice for many users.

Audio and HD video calling
Smart messaging
Screen sharing
Private conversations
Call recording and Live subtitles
Call phones
Basic users - $152.88/year/user
Plus users - $224.28/year/user
Pro users - $326.28/year/user
Recording function for meetings
Strong protection of video conferences
Available on many platforms
Widely spread
Free video chats with up to 50 participants and no time limit
Many extras such as surveys
Live subtitles
Photo creation
Source code protection can be made better
confusing user interface
(Decent) ad inserts

6. 8×8

8×8  is a fantastic choice for companies emphasizing sales teams. 8×8 has one of the best scalability because of the fantastic collaboration features—such as a team messenger and task manager—and the training features—such as call recording and monitoring—that will help expand teams that must quickly upskill expanding numbers of coworkers.

The visual voicemail setting on 8’s mobile app, 8’8 Work, makes it simple to check your messages without dialing in. Additionally, you’ll get access to other cutting-edge capabilities like transcription and an auto attendant to help make things a little easier. You can also design your chat rooms, both public and private.

Business Phone
Video Conferencing
Team Chat
Contact Center
APIs: SMS, Voice, Video, Chat Apps
Startup - $225.24/year
Startup - $300.6/year
Scaleup - $451.32/year
Affordable plans
Includes video conferencing
Unlimited calls in U.S. and Canada
Top-tier plans include international calling
Call management features could be more intuitive to set up
Inconsistent customer support
Minimal reporting on the Express plan

7. Vonage

Vonage has become a popular provider of internet telephony, which offers softphones for businesses of all kinds and sizes. They have a number of communication options available on their platform, such as voice calling, video conferencing, texting, and contact center services.

Businesses may improve their communication skills with Vonage by leveraging innovative technologies like call routing, virtual numbers, voicemail transcription, and CRM connections.


In addition to its dependable network, international reach, and adaptable plans, Vonage is a great choice for companies trying to optimize their communications and boost customer satisfaction.

Call forwarding
Call screening
Virtual Assistant
Call monitoring
CRM integration
Standard - $156/user/year
Premium - $240/user/year
Enterprise - Contact sales
Offers a mobile and desktop app.
Offers basic tools integration.
Vonage provides good call quality.
The online support and technical support are poor.
Vonage does not have the most competitive price.

8. GoToConnect

The GoTo brand’s phone system component, GoTo Connect, is unique among global business communication solutions.  It excels in three key areas: robust security features, high customer satisfaction, and excellent value for its cost. These characteristics make it the best option for quickly scaling businesses looking for an all-encompassing solution.

Additionally, team chat capabilities and a simple app UI simplify communication with your team.


The wide range of integrations that GoTo Connect offers is another advantage. Supported applications include GoTo Meeting and other GoTo brand-related apps, as well as Salesforce, Slack, Google Workplace, and Windows 365.

Team messaging
Port existing number
Auto attendants
Call queue
incoming Route calls to multiple phones
Start - $119.4 /user/year
Edge - $239.4 /user/year
Easy to port old number
Multiple device functionality
Lots of integrations
Connectivity problems
No search function for contacts

9. 3CX

3CX is one of the best softphones for Windows. It smoothly interacts with Windows 365, and setting up the complete software only takes a few clicks, often a benefit for beginners. However, it can also be easily used in an operating system other than Windows.


The distinctive feature of 3CX is the affordable cost. It’s immediately appealing that the first year is free. However, there are certain limitations to the features. Compared to the more expensive solutions, the functionality is unquestionably more constrained, and the UI falls far short of maintaining an updated appearance.

Video Conferencing
Live Chat
Call Management
Call Forwarding
Business SMS
Remote Collaboration
Deployment Options
United States - $107.88
Canada - $143.88
Toll-free - $179.88
Compatible with Android, iOS, and Windows desktop/mobile devices and web
Plug-and-play auto-provisioning
One-year free trial of the Standard Plan
Direct customer support is expensive
Mobile apps have outdated

10. Zoiper

Zoper is free for personal calls on iOS or Android or as the fully featured VoIP package Zoiper 5 PRO, the updated softphone app for companies, which includes custom branding to add your company’s name and logo.


By upgrading to Zoiper 5 PRO, users may enjoy unified communications features, great encryption for increased security, and compatibility on Windows, Mac, iOS, and Android devices. However, from the point of view of security, it’s among the best you can get.

Click 2 Dial
Encryption with military-grade standards
The auto-answer feature
Advanced audio features
Strater - $144/year/user
Flex - $228/year/user
Pro - $348/year/user
Premier - $468/year/user
Amazing interface
Great functionality
Bug-free (to a great extend)
Quick implementation
Additional fee for extra features
Constant reminders that encourage you to upgrade to paid version

Never miss a call! Automate your incoming calls.

app store button
play store button

Available for Android & iOS

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

Softphones can be safe and reliable when implemented and used properly. Reputable providers prioritize security measures, such as encryption protocols, to protect voice and data transmissions. So, choosing a trusted provider with a good reputation and regular software updates is important.

Moreover, strong user authentication methods and network security, such as VPNs, enhance safety. Softphone reliability depends on factors like call quality and minimal latency. User education on security best practices also plays a crucial role.

You can choose between a softphone and a hard phone depending on factors such as flexibility, cost, features, call quality, reliability, ergonomics, security, and personal preferences.

Handphones offer superior call quality, reliability, and traditional user experience, while softphones offer mobility, lower costs, and extensive features. If you must choose between two options, consider your needs before deciding.

There are many requirements of Softphone requirements for installation. Here are some of the major requirements:

  1. Operating System
  2. Processor: Modern processors like Intel Core i3 or equivalent
  3. Memory (RAM) with a minimum of 4 GB
  4. Sufficient space for installation and updates
  5. Stable and reliable internet connection
  6. Additional Requirements: Check for any specific hardware or software dependencies mentioned in the official documentation provided by KrispCall.

Softphone applications or communication platforms that support desktop calling can be used to receive calls on your desktop. Here’s how to receive calls on your desktop:


  1. Install a softphone application.
  2. Set up call forwarding from your phone to your desktop.
  3. Sign up with a VoIP provider and link your virtual phone number to your desktop.
  4. Use unified communication platforms that support desktop calling.
  5. Sign up with an Internet Telephony Service Provider (ITSP) and configure your softphone application.
  6. Ensure that your desktop softphone application displays call notifications.
  7. Verify that your desktop’s audio and microphone settings are properly configured for the softphone application.

A softphone costs about $50-$70 on average. However, the cost of a softphone highly depends on the service provider, the features, and the subscription plan. Providers offer various pricing options, including free versions with limited features and premium plans with additional features. The cost may be based on a monthly or annual subscription depending on the plan.

Furthermore, there may be an additional charge for advanced features or additional services, such as call center functionality or international calling packages. There may also be licensing fees or charges based on the number of users or simultaneous calls.

Using a softphone on the computer is a simple process. It involves the following steps:

  1. Choose a softphone application.
  2. Download and install the softphone software.
  3. Create an account.
  4. Login with your credentials.
  5. Configure audio and video settings.
  6. Test the softphone by making and receiving calls using the dial pad or contact list.
  7. Explore additional features like call transfer and call recording.

Generally, recording a phone call with a softphone involves following these steps. However, the exact process may vary depending on your application:


  1. Make sure your choice of softphone allows call recording.
  2. Ensure that the softphone’s call recording feature is enabled.
  3. Locate and click on the recording button or option during an active call.
  4. Inform participants if you are required to do so by law.
  5. Ensure that the recording indicator is working correctly.
  6. Click the stop recording button or the option to stop the recording.
  7. Specify where the recorded file should be stored.
  8. Access the recorded calls within the softphone application or storage location.
  9. Use the built-in playback feature or external media player to listen to the recordings.
  10. Manage the recordings as needed, such as labeling, tagging, or exporting.

You can make international calls using software or applications. VoIP (Voice over Internet Protocol) softphone applications and communication platforms support international calls. Here are some ways to make international calls using software:


  1. Choose a VoIP softphone application or platform.
  2. Sign up or create an account.
  3. Add calling credit or subscribe to a plan.
  4. Dial the international number with the correct country and area codes.
  5. Initiate the call using the softphone application.
  6. Monitor call costs and manage expenses.
  7. Ensure a stable internet connection for good call quality.