VoIP Softphone

VoIP Softphone for Business

Transform your computer into a high-powered phone with Krispcall’s softphone app for desktop, enabling seamless communication, advanced features, and crystal-clear audio for all your calling needs.

Available on multiple platforms (IOS, Android, Web)
Top Notch Calling & Messaging Features
Make Receive Calls from anywhere on any device
Best for call center agents, customer support, small business
VoIP Softphone for Business 

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Trusted and loved by 4500+ companies worldwide
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How to Set up VoIP Softphone?

Setting up a VoIP softphone is easy and convenient. Download a compatible softphone application, configure your account settings using provided credentials, and adjust audio/network settings. Enjoy seamless communication with features like call transfer, recording, and more.

  1. Download the KrispCall VoIP softphone application on your device.
  2. Open the softphone and enter your account credentials.
  3. Configure audio and network settings for optimal performance.
  4. Test the connection by making a call and start using softphones.
How to Set up VoIP Softphone

KrispCall Softphone Features That Maximize Efficiency

Easily Integrate Softphone with Your Favorite Tools

With KrispCall, easily integrate your softphone with your favorite tools for seamless communication. Connect with your CRM, messaging apps, and collaboration platforms to streamline workflows and enhance productivity. Enjoy the convenience of accessing all your essential tools within your softphone interface.

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HubSpot
Infusionsoft
Salesforce
ZOHO
PenDrive
Slack
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What is Softphone?

A softphone is a software application that lets anyone use a computer, tablet, or smartphone to place calls online. It functions as a virtual phone, sending speech and video across IP networks like the Internet.

Softphones function similarly to traditional telephones but transfer voice data using the internet’s functions. They often provide features like voicemail, call recording, conference calling, call management (making, receiving, and transferring calls), and connect with other communication tools like instant messaging and email.

What is Softphone

Best practices for Mass SMS Marketing: The Do’s & Dont’s

Do’s

Cost savings:It enables customers to place calls online, eliminating the need for traditional phone lines and cutting long-distance costs.
Flexibility: Users can make and receive calls from anywhere via an internet connection by installing softphones on various devices hence offering flexibility.
Scalability: It doesn’t needs any complicated hardware installations or additional phone connections for new agents during business expansion allowing seamless scalability.
Integration: It supports integration with other tools and programs and hence improves the organization's workflow, making smooth communication possible.
Easy upgrades: Upgrading a softphone typically involves updating the software installed device making the process quick, easy, and hassle-free.

Dont’s

Internet connection requirements and dependence:
Call quality may degrade if the internet connection is unstable so a reliable internet connection is necessary for its operation.
Reliance on software updatesIt may require regular updates for optimal performance. Users who don't update their softphone software may be at risk of compatibility problems or security flaws.
Power and battery consumption:Softphones uses more power for calls than traditional SIM-operated phones. So users might need additional a power source to accomplish this.
Audio quality:They usually suffer from poor audio quality than traditional phone. Call clarity may be impacted by variables like network congestion or insufficient bandwidth.

Softphone Vs. Physical Phone: What are the Differences?

Basis Softphone Physical Phone
Hardware Softphones are software programs run on computers, tablets, or smartphones. Physical phones are specialized devices featuring buttons, a handset, and frequently a display.
Cost In general, softphones are less expensive than traditional phones. Softphones eliminate the necessity for actual phone lines, which lowers long-distance and line leasing costs. On the other hand, physical phones are more expensive as there is a requirement to invest in hardware, wiring, and regular maintenance.
Mobility Softphones are more portable and mobile than traditional phones. Users can place and receive calls from any location with an internet connection by installing softphones on various devices, including laptops, smartphones, and tablets. On the other hand, physical phones often need wiring infrastructure and are attached to a specific location.
Connectivity Softphones, in comparison, depend on an internet connection and use Voice over IP (VoIP) technology to send calls via IP networks, including the Internet. Physical phones require Ethernet cables or phone wires to be connected physically to a phone line or PBX system.
Features and Flexibility Softphones frequently offer more sophisticated functionality and flexibility. With softphones, users may access services like call recording, video conferencing, instant messaging, and screen sharing through other communication tools and applications. Physical phones often only have basic call management functions and may be incapable of integration.
Call Quality The performance and reliability of a softphone's internet connection are crucial. Problems like network congestion or low bandwidth might impact the quality of softphone calls. Since physical phones are directly connected to the phone network, they typically provide consistent call quality.
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How does a Softphone Work?

Softphones enable sending and receiving calls over an Internet connection using Voice over Internet Protocol (VoIP) technology.
In this technology, real-time Voice over IP sessions are started by a Session Initiation Protocol (SIP) server, which uses the Internet connection to transform analog voice impulses into digital signals. This renders on-premises PBX unnecessary and makes room for cloud-based PBX.
In simpler words, Softphone uses Voice over Internet Protocol (VoIP) technology to send voice data over an Internet protocol (IP) network. When placing a call, the softphone uses the microphone on the device to record the user's speech. It then uses a codec to turn the analog voice signals into digital data packets sent over the internet via the Internet Protocol (IP).
After that, the softphone on the recipient's device receives the speech data packets, uses the codec to decode and decompress them, and then plays back the voice signals over the device's speakers or headphones.

How to use a softphone on the computer?

Using a softphone is a simple process; follow simple instructions to use a softphone on the computer.

1. Create & Set up your account: Create an account for the softphone app filling out the required information, such as your username, password, and other details.
2. Configure audio settings:Connect and configure the microphone and speaker to send and receive audio during communications.
3. Familiarize yourself with the interface:Learn about the features and functionalities by exploring its interface to make the most out of it during the use.
4. Make and receive calls:Select contacts or dial phone numbers on the softphone app's dial pad and start making calls.
How to use a Computer

Top 10 VoIP SoftPhone Providers in 2024

1. KrispCall

KrispCall offers one of the best softphones at a competitive price, compatible with businesses of all sizes and natures. One outstanding feature of the Krispcall softphone is that it offers niche solutions for businesses of all kinds. For instance, it provides sales automation systems and more comprehensive solutions like contact center software at reasonable prices.

KrispCall also offers a user-friendly dashboard to enhance team and client communication. Regardless of the company’s size, they offer various services which can help in better performance of the business.

krispcall app dashboard

In addition to other features, Krispcall offers services in 100+ countries and is trusted by over 2000 customers worldwide.

Feature
Vanity numbers
Call Forwarding & Call Transfer
Call Recording
Live Call Monitoring
Call Analytics
SMS Texting
Unified Callbox
Intelligent Voice Response (IVR)
Pricing
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom
Pros
Wide coverage in over 100 countries
Offers advanced features like a unified callbox
24/7 dedicated human support
No setup charge and additional hidden cost
Cons
Some features, like call barging, are still in progress.
Only Web App and Mobile Apps (iOS & Android) are currently available

2. RingCentral

RingCentral is one of the popular softphone mobile apps with many clients. It includes a variety of phone functions that are extremely useful on the web, desktop, and mobile. RingCentral has one of the greatest call quality and reliability on the market because of its many data centers worldwide.

ringcentral

The cost is a little on the high end, and companies who need specialized VoIP solutions may find themselves paying for features they won’t ever utilize.

Feature
Vanity numbers
Interactive voice response (IVR)
Automatic call distribution (ACD)
Auto dialer
Preview dialer
Computer telephony integration (CTI)
Predictive dialer
Call Routing
Call Monitoring
Pricing
Essential: US$227.4/year/user (billed annually)
Professional: US$275/year/user (billed annually)
Enterprise: US$395.4/year/user (billed annually)
Pros
Easy to set up and use.
Compatible with on-premises, remote, and hybrid communication and interaction.
Cons
Does not provide the best scalability options.
It does not offer customized conference call greeting messages
Incompatible with Linux.
Network coverage is limited.

3. Grasshopper

Grasshopper is designed for startups and small companies. The setup is simple, offering businesses foundational capabilities and excellent mobility support. Since it can be used with existing landlines and mobile phones, Grasshopper is a good option if you switch from a landline phone to VoIP.

grasshopper

You can look at their solutions if you require VoIP service for smaller teams. But Grasshopper isn’t the best choice if you’re searching for a more complete solution because it only provides a few features beyond the fundamental VoIP options.

Feature
Vanity numbers
Call Forwarding
VoIP + WiFi Calling
Voicemail Transcription
Virtual Receptionist
Desktop + Mobile Apps
Business Texting
Pricing</