Call Transfer

Transfer Your Calls To The Right Agent For Better Customer Service

Ensure that every call gets received promptly and by experts leveraging the call transfer feature. Experience the transformative impact of call transfer and elevate your customer service to new heights.

Transfer Your Calls To The Right Agent For Better Customer Service

How To Transfer Phone Calls To Another Agent With KrispCall?

Transferring Phone calls to another agent with KrispCall is quite simple and easy. In a few minutes, you can Transfer your phone calls to other agents, by following the steps below:

  1. Login to your KrispCall account.
  2. Make or receive a phone
  3. In an active phone call, press the “Transfer” button
  4. Select the agent to whom you want to transfer
  5. Your call will be transferred to another agent
How To Transfer Phone Calls To Another Agent With KrispCall
What is call transfer in a VoIP phone system

What is call transfer in a VoIP phone system?

Call Transfer is an important feature in a VoIP phone system that allows the caller to transfer ongoing calls from one agent to another, ensuring an uninterrupted communication experience between callers and the agents.

If you want to make a call to speak with another agent, then it will transfer the call to the qualified person/department. While being transferred from live calls, you will disconnect from the live call, and a new connection is created for the transferred call. Such transferring of a live phone call results in efficient handling of customers and resolving their issues quickly.

How does call transfer in a VoIP phone system work

Call transfer in a VoIP phone system works by forwarding the phone call by the receiver to another agent, who shares the number. Call Transfers in a VoIP phone system are done by using a desktop phone or an app.

The call transfer in a VoIP phone system works by initiating the call by a caller which is converted into digital packets using codec. These packets are transferred over the VoIP server, identifying the receiving agents in terms of dialed number. Once it is identified, the VoIP server transfers the packets to the device. When the agents start a call transfer, they select the desired destination with another agent’s extension or number.

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