Cloud Call Center Software For Travel Companies
Take your travel company to a new height with KrispCall travel call center software. Offer outstanding, personalized, 24/7 services to travelers worldwide, ensuring swift journeys to their desired destinations.
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Why Choose KrispCall Call Center Software for your Travel Agency?
Top-Notch Features to Automate Your Business Communication
Relish a plethora of following cutting-edge call management, analytics, and reporting features.
Integration with CRM Software & Other Business Tools
KrispCall can help you easily integrate your call center with CRM software & other business tools, enhancing communication capabilities and customer service efficiency.
Types of Travel Call Center Software
Following are the types of call center software you can consider for your travel company.
Top 10 Travel and Hospitality Call Center Software Providers
When it comes to choosing the best call center software for travel companies, there might be several options available and it can difficult to pick one among the bunch. So to make things easier here is the list of top call center software for travel companies along with their pricing and features.
KrispCall is a leading cloud telephony service provider that offers travel and hospitality software at a reasonable price. KrispCall’s travel and hospitality software has several advanced call center features, including cloud-based calling, report and analytics, international numbers, smart dialer, call routing, IVR, and call scripting.
Its IVR capabilities allow travel company’s customers to get the required information without live agent assistance by navigating through the menus. In addition to its call center software, KrispCall provides virtual phone numbers in over 100 countries, benefiting businesses targeting customers across borders.
Another great travel and hospitality call center software on our list is RingCentral. RingCentral provides a cloud-based business phone system and helps companies manage their phone calls, messages, and email from one platform. One of the outstanding products of Ring Central is its call center software for travel and hospitality companies.
The software has many features, including call forwarding, call delegation, and voice-to-email. You can set business hours, and after-hours settings, queue up calls, and play on-hold music using RingCentral’s travel call center software. You can also track the productivity of your team with reports and analytics. Using RingCentral software is simple and easy.
Nextiva is a cloud-based unified communications platform that provides call center software for travel and hospitality companies. Nextiva’s travel call center software allows users to make and receive business phone calls, compose text messages, and record voicemail messages.
Moreover, the software has call forwarding, call recording, and Automatic Call Distribution (ACD) features that help travel and hospitality companies of all sizes manage their phone calls. Users can also use Nextiva’s mobile application to search for contacts and place calls from their devices.
Vonage provides a full suite of scalable contact center software best suited for travel and hospitality companies. Vonage contact center software has all the features needed for the efficient running of the travel company, like CRM integration, omnichannel, AI virtual assistant, Automatic Call Distribution (ACD), Salesforce Gamification, call recording features, etc.
Vonage also allows you to customize the features however you want. The software is available in web/desktop applications and mobile apps. Download the software and enjoy their free trial.
Ooma provides call center software for various industries, like hospitality, dental, real estate, manufacturing companies, retail shops, restaurants, law companies, non-profit organizations, IT, etc. Travel is one of the industries where its software has gained immense popularity.
Travel companies can employ Ooma call center software to enhance customer service and provide maximum support to their prospects. Similarly, Ooma call center software consists of features like call routing, call recording, call routing, and real-time analytics that help travel companies manage bookings, answer customer inquiries and schedule travel.
8×8 is another dedicated travel agency software provider. 8×8 travel call center software has many niche-distinct features for all businesses, from small to large-scale industries. The software is easy, reliable, and secure, providing 99.999% uptime.
Similarly, 8×8 call center travel and hospitality software supports an omnichannel platform. An omnichannel assists travel agents to manage customer inquiries across multiple channels. It also has customer experience analytics features.
Grasshopper is another notable option if you are looking for a call center software for the travel and hospitality industry. Grasshopper provides travel call center software at a reasonable price. The software allows travel agents to compose business texts, forward calls, and turn voicemail into text. Moreover, travel agents can choose a local, toll-free, or vanity virtual number from Grasshopper to manage their phone calls effectively.
Likewise, Grasshopper’s travel call center software is available in mobile and desktop apps. As a result, users can manage phone calls from their mobile phones, desktops, or any other device they prefer. Grasshopper is only available in USA and Canada.
8. Go to Connect
GotoConnect is another travel and hospitality call center software provider. GoToConnect is a hosted VoIP phone system with audio and video conferencing.
It’s travel call center software includes features like call recording, screen sharing, auto-attendant recording, call routing, etc. It is available in both mobile and desktop apps. Moreover, you can integrate this software with many of our company’s tools, like Micros oft teams, Zendesk, CirQlive, Salesforce, Slack, and Zoho.
Freshworks provides an all-in-one contact center solution. It offers travel and hospitality call center software as part of its industry coverage. You can schedule trips easily by reviewing phone calls, chat requests, and more. Its call recording features allow you to reevaluate phone calls anytime.
Similarly, Freshworks’ contact center software ensures that there will be no missed calls, low wait times, and 24/7 support for your customers. As an added benefit, you can use Freshworks’s contact center software for free, but this free pricing plan has limited features than other packages.
The last travel and hospitality call center software on our list is Aircall. One of the top features of Aircall contact center software is its ability to integrate with CRM. Integrating CRM with Aircall contact center software lets you see your customers’ past conversations and tailor every interaction to meet their needs.
It also manages everything from booking reservations to checking payment statuses, ensuring a memorable travel experience by picking up questions more quickly and resolving them quickly.
Call Center Software for Travel Companies: Best Practices
Reliable call center software helps travel companies manage day-to-day call management operations effectively, alongside providing the best customer service.
Define your objectives
Choose appropriate call center software
Hire qualified employees
Implement Quality Assurance Measures
How To Choose The Best Call Center For Your Travel Company?
A travel call center is a customer service center specifically designed to assist people in the travel industry. They handle tasks like booking travel, answering questions, and supporting customers. Likewise, these call centers help book flights, hotels, and car rentals, offer travel advice, and help resolve travel-related problems or concerns.
Some of the best call center softwares for travel agents include:
- Go to Connect
One simple way to run a call center business for a travel agency from home is to employ cloud-based travel call center software. Travel call center software allows companies to operate remotely from anywhere worldwide without establishing a physical office in a particular location or country. Moreover, it enables travel industry employees to perform their tasks from the comfort of their homes.
Follow the steps to set up a travel industry call center software in minutes.
- Choose the right call center software solution.
- Create an account.
- Submit the necessary details and documents.
- Set up call routing and interactive voice response (IVR).
- Define call management strategies.
- Invite and add team members.
- Start managing calls.
Some essential features included in the travel and hospitality call center software include:
- Omnichannel communication platform support
- Call routing
- CRM integration
- Reporting and analytics
- Interactive Voice Response (IVR)
- Call recording
- Call forwarding
- Appointment management
- Appointment scheduling