Travel Companies

Cloud Call Center Software For Travel Companies

Take your travel company to a new height with KrispCall travel call center software. Offer outstanding, personalized, 24/7 services to travelers worldwide, ensuring swift journeys to their desired destinations.

On-premise & remote working flexibility
International numbers available for over 100 countries
Numbering sharing amongst multiple agents
Unified callbox to never miss a conversation
Affordable pricing that goes easy on the wallet
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How to Set up Call Center Software For a Travel Company?

Follow the steps to set up a travel industry call center software in minutes.

  1. Signup with KrispCall Account
  2. Purchase numbers from your desired country and submit documents (if needed)
  3. Invite members to the workspace and share numbers with them
  4. Adjust call settings and set up IVR
  5. Start making, managing, and receiving calls
How to Set up Call Center Software for Small Business
Why choose krispcall travel companies

Why Choose KrispCall Call Center Software for your Travel Agency?

Make Travel Management Easily: Efficiently manage and organize customer information, bookings, destination, and other travel-related details making travel management much more manageable.
Respond To Customer Queries Abruptly: Get a centralized platform to manage customer calls, messages, and voicemails. Redirect calls to the right agent with advanced call routing features minimizing waiting times.
Catering To Individual Needs: Personalize your services and review previous chats to suggest the best travel destinations and provide tailored suggestions.
Provide Consistent Customer Experience:Integrate software with other business communication platforms like phone calls, live chat, email, and social media to improve customer experience.

Top-Notch Features  to Automate Your Business Communication

Relish a plethora of following cutting-edge call management, analytics, and reporting features.

Integration with CRM Software & Other Business Tools

KrispCall can help you easily integrate your call center with CRM software & other business tools, enhancing communication capabilities and customer service efficiency.

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Types of Travel Call Center Software

Following are the types of call center software you can consider for your travel company.

Top 10 Travel and Hospitality Call Center Software Providers

When it comes to choosing the best call center software for travel companies, there might be several options available and it can difficult to pick one among the bunch. So to make things easier here is the list of top call center software for travel companies along with their pricing and features.

1. KrispCall

KrispCall is a leading cloud telephony service provider that offers travel and hospitality software at a reasonable price. KrispCall’s travel and hospitality software has several advanced call center features, including cloud-based calling, report and analytics, international numbers, smart dialer, call routing, IVR, and call scripting. 


Its IVR capabilities allow travel company’s customers to get the required information without live agent assistance by navigating through the menus. In addition to its call center software, KrispCall provides virtual phone numbers in over 100 countries, benefiting businesses targeting customers across borders.

Unified callbox
Call recording
Call monitoring
Call Filter
Call on hold
Call transfer
Call logs
Phone calls, SMS, MMS
Caller ID
Do-Not-Disturb features
Essential plan: $15/user/month
Standard: $40/user/month
Enterprise: Contact the support team
Excellent call quality
Coverage in 100+ countries
Affordable pricing package
User-friendly dashboard
Efficient call handling
Only web app and mobile apps currently available
Call barging feature unavailable (Coming Soon)
The API widget is currently unavailable (coming soon).

2. RingCentral

Another great travel and hospitality call center software on our list is RingCentral. RingCentral provides a cloud-based business phone system and helps companies manage their phone calls, messages, and email from one platform. One of the outstanding products of Ring Central is its call center software for travel and hospitality companies.


The software has many features, including call forwarding, call delegation, and voice-to-email. You can set business hours, and after-hours settings, queue up calls, and play on-hold music using RingCentral’s travel call center software. You can also track the productivity of your team with reports and analytics. Using RingCentral software is simple and easy.

Call delegation
Call screening
Call forwarding
Call flip
Call park
Visual voicemail
Core: $30 per month per user
Advance: $35 per month per user
Ultra: $45 per month per user
Support omnichannel platform
Unlimited domestic phone calls
Integration with over 300 apps
Auto call recording
Advanced features available in only the ultra plan
Finite customizable options
Need to improve customer service

3. Nextiva

Nextiva is a cloud-based unified communications platform that provides call center software for travel and hospitality companies. Nextiva’s travel call center software allows users to make and receive business phone calls, compose text messages, and record voicemail messages.


Moreover, the software has call forwarding, call recording, and Automatic Call Distribution (ACD) features that help travel and hospitality companies of all sizes manage their phone calls. Users can also use Nextiva’s mobile application to search for contacts and place calls from their devices.

Interactive Voice Response (IVR)
Call recording
Automatic Call Distribution (ACD)
Call routing
Dashboards & reporting
Sales tool
Service tools
Call pop
Essential plan: $18.95 per user monthly
Professional: $22.95 per user monthly
Enterprise: $32.95 per user monthly
99.999% of uptime
Good call quality with clear audio and video.
Available in a web browser, desktops, and mobile apps
PBX Solution
Integration with CRM and other useful business software
Lots of issues with mobile apps
Occasional chat disappearing issues

4. Vonage

Vonage provides a full suite of scalable contact center software best suited for travel and hospitality companies. Vonage contact center software has all the features needed for the efficient running of the travel company, like CRM integration, omnichannel, AI virtual assistant, Automatic Call Distribution (ACD),  Salesforce Gamification, call recording features, etc.


Vonage also allows you to customize the features however you want. The software is available in web/desktop applications and mobile apps. Download the software and enjoy their free trial.

CRM integration
AI virtual assistant
Coaching capabilities
Dynamic routing
Get a quote
Mobile and desktop application
Easy interface
Good call quality
Customer support is poor
Compatibility issues depend on the browser.

5. Ooma

Ooma provides call center software for various industries, like hospitality, dental, real estate, manufacturing companies, retail shops, restaurants, law companies, non-profit organizations, IT, etc. Travel is one of the industries where its software has gained immense popularity.


Travel companies can employ Ooma call center software to enhance customer service and provide maximum support to their prospects. Similarly, Ooma call center software consists of features like call routing, call recording, call routing, and real-time analytics that help travel companies manage bookings, answer customer inquiries and schedule travel.

Desktop and mobile apps
Video conferencing
Hot desking
Virtual receptionist
Call queuing
Voicemail transcription
Call Blocking
Call recording
CRM integration
Essential: $19.95 per user monthly
Pro: $24.95 per user monthly
Pro plus:$29.95 per user monthly
Allows users to listen to voicemails via email.
Easy to use and set up.
A free trial is unavailable.
Limited integrations
$29.95 activation fee

6. 8×8

8×8 is another dedicated travel agency software provider. 8×8 travel call center software has many niche-distinct features for all businesses, from small to large-scale industries. The software is easy, reliable, and secure, providing 99.999% uptime.


Similarly, 8×8 call center travel and hospitality software supports an omnichannel platform. An omnichannel assists travel agents to manage customer inquiries across multiple channels. It also has customer experience analytics features.

Business Phone
Video Conferencing
CRM Integrations
Speech Analytics
Call recording
Call screening
Mobile app for ios and Android
X2: $28 per user monthly
X4: $57 per user monthly
X6: $85 per user monthly
X7: $110 per user monthly
X8: $140 per user monthly
Ease CRM integration
Seamless message broadcasting across different media
Consistent call quality
High setup time
Random disconnection from the service

7. Grasshopper

Grasshopper is another notable option if you are looking for a call center software for the travel and hospitality industry.  Grasshopper provides travel call center software at a reasonable price. The software allows travel agents to compose business texts, forward calls, and turn voicemail into text. Moreover, travel agents can choose a local, toll-free, or vanity virtual number from Grasshopper to manage their phone calls effectively.


Likewise, Grasshopper’s travel call center software is available in mobile and desktop apps. As a result, users can manage phone calls from their mobile phones, desktops, or any other device they prefer. Grasshopper is only available in USA and Canada.

Desktop and mobile apps
Business texting
Call forwarding
Voicemail transcription
Virtual receptionist
Instant response
Contact the support team
Simple-to-use interface.
Not expensive.
Not available in other regions except USA and Canada.
Call dropping issues.

8. Go to Connect

GotoConnect is another travel and hospitality call center software provider. GoToConnect is a hosted VoIP phone system with audio and video conferencing.


It’s travel call center software includes features like call recording, screen sharing, auto-attendant recording, call routing, etc. It is available in both mobile and desktop apps. Moreover, you can integrate this software with many of our company’s tools, like Micros oft teams, Zendesk, CirQlive, Salesforce, Slack, and Zoho.

Hosted VoIP phone system
Conference Calling
Video conferencing
Remote Monitoring & Management
Multi-factor authentication
Integration with Zendesk, Salesforce, and Microsoft teams
Contact the support team
Easy to use.
Supports integration with many apps
Flexible customization
Excellent call performance
Lack of support.
Needs improvement on video calling
Outdated mobile apps

9. FreshWorks

Freshworks provides an all-in-one contact center solution. It offers travel and hospitality call center software as part of its industry coverage. You can schedule trips easily by reviewing phone calls, chat requests, and more. Its call recording features allow you to reevaluate phone calls anytime.


Similarly, Freshworks’ contact center software ensures that there will be no missed calls, low wait times, and 24/7 support for your customers. As an added benefit, you can use Freshworks’s contact center software for free, but this free pricing plan has limited features than other packages.

Call Monitoring
Call Recording
Call transfer
Reporting & Analytics
Free: $0 per user per month
Growth: $18 per user per month
Pro: $47 per user per month
Enterprise: $83 per user per month
Excellent customer service
Affordable pricing package
Easy to navigate
Absence of user forum
Limited dashboard customization

10. Aircall

The last travel and hospitality call center software on our list is Aircall. One of the top features of Aircall contact center software is its ability to integrate with CRM. Integrating CRM with Aircall contact center software lets you see your customers’ past conversations and tailor every interaction to meet their needs.


It also manages everything from booking reservations to checking payment statuses, ensuring a memorable travel experience by picking up questions more quickly and resolving them quickly.

Time-based routing
Interactive Voice Response (IVR)
Business text messaging
Click to dial
Call queuing
Call recording
Call transcription
Essential: $30 monthly
Professional: $50 monthly
Custom: Contact the support team
Easy setup and implementation
High configuration capabilities
Frequent call drop
Poor customer service

Call Center Software for Travel Companies: Best Practices

Reliable call center software helps travel companies manage day-to-day call management operations effectively, alongside providing the best customer service.

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Define your objectives

Clearly define your goals and objectives, be it enhancing customer service, boosting sales, or reducing call resolution time. Having specified goals helps achieve fruitful results.
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Choose appropriate call center software

Go for the software that caters to your travel company's needs and is within budget. Make sure the software has essential features like call routing, handling, IVR, integration, and reporting to manage tasks like bookings, itineraries, and customer information.
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Hire qualified employees

Employ employees with good communication skills, a positive attitude, problem-solving skills, time management skills, a friendly personality, high self-esteem, and technical skills. A skilled employee is an asset to any company.
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Train employees

Well train your employees and call agents about using travel call center softwares. Also, ensure employees and call center agents have comprehensive knowledge of the company’s values, working culture, specials, offered travel tours, promotions, and policies. As a result, they can provide customized service to customers and answer their queries accurately.
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CRM Integration

Integrate your CRM system with your call center software to learn about customers' preferences and histories. It helps agents prepare plans to cater to the demands of each consumer individually.
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Implement Quality Assurance Measures

Set up quality assurance measures to check and evaluate agent performance. Monitor agents' call activity, provide feedback, and continuously coach them to improve their skills.
How to choose best travel companies

How To Choose The Best Call Center For Your Travel Company?

Determine your Company’s needs: Understand the company’s needs identifying the company’s call volume and features and services needed.
Research call center providers: Conduct complete research on various providers taking note of their reputations, customer reviews, and services.
Review call center features: Evaluate features provided by the call center and choose the one that meets your company’s needs.
Consider Integration Capabilities: Before choosing one, make sure the call center can seamlessly integrate with business tools and CRMs.
Request demos or trails: Ask for demos or trials from shortlisted providers to evaluate their usability, interface, and general user experience.
Consider Pricing and Support: Evaluate pricing of all and choose one that best fits your budget and requirements.

Frequently Asked Questions

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Visit our Help Center or Contact Support

A travel call center is a customer service center specifically designed to assist people in the travel industry. They handle tasks like booking travel, answering questions, and supporting customers. Likewise, these call centers help book flights, hotels, and car rentals, offer travel advice, and help resolve travel-related problems or concerns.

Some of the best call center softwares for travel agents include:

  • Krispcall
  • Nextiva
  • RingCentral
  • Go to Connect
  • Grasshopper
  • Ooma
  • Vonage
  • 8×8
  • FreshWorks
  • Dialpad

One simple way to run a call center business for a travel agency from home is to employ cloud-based travel call center software. Travel call center software allows companies to operate remotely from anywhere worldwide without establishing a physical office in a particular location or country. Moreover, it enables travel industry employees to perform their tasks from the comfort of their homes.

Follow the steps to set up a travel industry call center software in minutes. 

  1. Choose the right call center software solution.
  2. Create an account.
  3. Submit the necessary details and documents.
  4. Set up call routing and interactive voice response (IVR).
  5. Define call management strategies.
  6. Invite and add team members.
  7. Start managing calls.

Some essential features included in the travel and hospitality call center software include:

  • Omnichannel communication platform support
  • Call routing
  • CRM integration
  • Reporting and analytics
  • Interactive Voice Response (IVR)
  • Voicemail
  • Call recording
  • Call forwarding
  • Appointment management
  • Appointment scheduling