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Cloud Healthcare Call Center Software

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How to Set up HealthCare Call Center Software?

KrispCall allows you to set up your healthcare call center software in a matter of minutes. Simply create an account, purchase virtual numbers, invite agents, assign numbers, and start making & receiving calls immediately.

  1. Signup with KrispCall Account
  2. Purchase the virtual phone number and submit the necessary documents
  3. Invite and Assign the virtual numbers to your teams
  4. Finally, Start making calls with your agents
Why choose krispcall healthcare

Why Choose KrispCall Call Center Software for Your Medical Business?

HIPAA compliance: KrispCall is one of the call center software that follows HIPAA compliance, where it stores all the data related to patients' health information in the cloud or physically. It provides a secure platform for all healthcare professionals and companies to communicate with patients and manage confidential data.
Call routing and IVR functionality: It provides advanced call routing and IVR functionality for better call management, which eventually helps to improve customer experience.
Real-time reporting & analytics: It provides real-time reports and analytics capabilities that provide businesses with valuable insights, which helps them to take data-driven decision making.
Free training & 24/7 support: KrispCall offers a free demo to educate users about the software and solutions that may be utilized in the health industry, enabling the medical firm to train its workforce.

Top-Notch Features  to Automate Your Business Communication

Relish a plethora of following cutting-edge call management, analytics, and reporting features.

Integration with CRM Software & Other Business Tools

KrispCall can help you easily integrate your call center with CRM software & other business tools, enhancing communication capabilities and customer service efficiency.

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What is HIPAA-compliant Call Center Software?

HIPAA-compliant call center software is a call center software that directly adheres to the regulations of HIPAA (Health Insurance Portability and Accountability Act), and also ensures the security and privacy of patient data.
Healthcare call center benchmarks, metrics, and trends are crucial for monitoring performance, productivity, and customer satisfaction in the industry. Key metrics include first-call resolution, hold time, handle time, abandonment rate, and call volume. The healthcare industry is investing in technology and strategies to enhance patient experiences.
Healthcare call center industry standards encompass metrics such as Service Level, Quality Assurance Scoring, First Contact Resolution, and Net Promoter Score. These standards establish team goals and measure call performance effectively.
HIPAA-compliant Call Center Software

Types of Healthcare Call Center Software

The types of healthcare call center software are as follows:

Top 10 healthcare Call Center Software Providers

1. KrispCall

KrispCall is one of the healthcare call center software that provides various features and tools that helps to handle all incoming & outgoing calls of patients, which enhances the patient’s experience. It is one of the HIPAA compliant call center software which secures all the information about patients’ healthcare. KrispCall call center software is used in more than 100+ countries and it is suitable for all types of business sizes and industries including Healthcare.

It is a value-for-money software that provides various advanced features like Unified Callbox, Shared Number, VOIP Phone Numbers, and Global Calling, that may help you in your business. KrispCall call center software helps the Healthcare industry in handling inbound and outbound calls using the ACD & IVR system that helps to improve customer interactions & experience.

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You can communicate with health service providers through various communication channels like SMS, live chat, Menu Options, phone, email, and social media. It aids help desk software with ticket features that assist customers to respond with their issues.

Call Forwarding & Monitoring
Port Number
Call Recording
DND mode for Agents
Contact Tags
Call Analytics
Call Filters
Sales Dialer
Intelligent Call Routing
Essential: $15/user/month
Standard: $40/user/month
Enterprise: Custom Quote
Wide coverage in over 100+ countries
Real-Time Reporting and Monitoring
Number Sharing
Offer great call quality
Provides Excellent Support System
Mac & Windows OS App unavailable
Call Barging feature (Coming Soon)

2. Cisco Webex Contact Center

Cisco Webex Contact Center is a cloud-based call center software for healthcare that brings messaging, calling, and meeting into a single unified application. It helps to automate and increases the productivity of your healthcare business. It offers a flexible Webex plan, that consists of access to Migration tools, and transition to the cloud on your own.


It also provides integration with Cisco Products like calling, networking, collaboration tools, and project management tools. You can attend or make meetings with your clients using CISCO Webex Meeting solutions for chat, online conversations, and video conferencing.

Outbound Campaign
Customizable Dashboard Metrics
Access to IVR & ACD
Unified Platform for API
Suite: $270 /user/year
Enterprise: Contact the Sales Team
Integrate with third-party tools
AI-based virtual assistant Easy to use dashboards
Easy to use dashboards
Installation takes time
Improve network connectivity
Improve in third-party integration

3. Bright Pattern

Bright Pattern is an AI-powered HIPAA-compliant call center software suitable for midsized and enterprise Healthcare companies. It aids in handling patient interaction through multichannel channels like inbound & outbound calls, SMS, chat, social media, and emails.


This platform’s Automatic Call Distribution feature aids in the effective routing of calls and the handling of patient inquiries. Bright Pattern helps to provide better customer service and is secure to maintain patients’ data.

Drag and Drop Scenario Builder
Build In Quality Management
Bots and AI capabilities
IVR & Speech Recognition
Contact the sales team
Integration with Other Apps
Affordable Solutions Plan
User-friendly agent desktop
Upgrade Recording Feature
Require more CRM integrations
Upgrade User-Interface

4. NICE inContact

Nice inContact is a cloud call center software for healthcare that helps businesses mix and manage many communication channels inside a single application. It provides a comprehensive suite of features used mainly by the Healthcare industry such as  HIPAA compliance, patient appointment reminder, and physician referrals.

nice dashboard

It offers affordable pricing plans according to the features provided to small, medium & large size Healthcare industries. It provides top features like Ai automation, calling, and routing that help to streamline customer journeys across multiple channels. It handles the inbound and outbound calls using the ACD & IVR system that helps to improve customer interactions & experience.

Appointment Scheduling
Call Routing & Queueing
HIPAA Compliance
Secure Messaging
Core: Starting at $1200 /user/year
Detailed patients' reporting
Simple to use
Easy to handle calls
Hassle in Call Transferring
Add options for setting reminders
No customization option

5. Ameyo Contact Center

Ameyo contact center is an omnichannel call center platform that helps to increase business customer satisfaction. With Ameyo, Healthcare providers can get engaged with their patients through multiple communication channels like email, chat, voice call, & social media. Ameyo contact center is available on both On-premise and cloud-based where patients can interact with healthcare providers easily.


One of the best features of Ameyo is ACD (Automatic Call Distributor) which handles a huge volume of calls. It also comes with an autodialer and certain number masking tools that help to keep customer information private.

Knowledge base software
Reports & Dashboards
IVR & ACD system
Self-Service option
Contact sales for a custom quote
User-friendly interface
Handle high-volume calls
Auto-dialer saves time
Difficult to integrate software
Lacks customization options
Slow customer support

6. FluentStream

FluentStream is a virtual-based call center technology, suitable for small-size healthcare facilities to improve patient communications. It is a HIPAA Compliance service that communicates with patients through secure communications channels like chat, call, email, and social media. As medical service providers can receive medical checkup reports, insurance notes, and billing information, easily through online faxing tools.


It is flexible and convenient to call, as calls can be routed from their office phone to their personal number. The standout feature of FluentStream is Auto Attendant, which allows the user to record custom greetings that work as a virtual receptionist and can call directly to individual patients.

Conference Calling
Connect On The Go
Cloud Calling
Live Manager
Contact sales for a custom quote
Feature-rich solutions
Great customer support
Affordable Pricing Plans
System has some bugs
Difficult to use and setup
Robust SMS features

7. Talkdesk

Talkdesk is HIPAA-compliant call center software for the healthcare sector that helps to improve the patient’s journey through various channels like the Web, SMS, email, voice, social media, etc. which helps to increase patient experiences and communications.


It provides a range of features and functionalities to manage the business effectively, by handling customer support and delivering exceptional services to its patients. It secures all the data of patients, which is crucial for a business to maintain privacy. It also provides services like Virtual agents treatments via phone, tablet, or pc.

Healthcare Provider Workspace
Pre-built Workflows
Automated Notifications
Customer Experience Analytics
Essential: $900 /user/year
Elevate: $1140 /user/year
Cloud Elite: $1500 /user/year
Offers Rich-Features
Easy-to-use interface
Secure Patients' data
Slow Support & Billing
Lacks advanced features
No Customization option

8. Cloudtalk

Cloudtalk is a call center software for the healthcare industry as it provides various features and versatile functionalities that can be used in multiple industries including healthcare.

Cloudtalk does not market itself as a healthcare software for call centers but it provides necessary tools that help to increase the business to reach certain growth by providing services to its customers and patients.


One of the best features of Cloudtalk is Automation and AI-powered features such as Virtual Assistants and Chatbots that help to handle the inquiries and tasks of the patients.

Call Monitoring & Analytics
AI - Automation tools
Omnichannel Support
Global Coverage
Starter: $300 /user/year
Essential: $360 /user/year
Expert: $600 /user/year
Custom: Tailor-made offer
Affordable pricing plans
Easy to setup and configure
Good call quality
No Integration with third-party tools
No Omnichannel Support
Lags in Customer support

9. Servetel

Servetel is a Healthcare cloud-based call center software that helps the business to manage customer engagement and experience. It provides useful tools for healthcare providers like SMS alerts, virtual numbers, and call forwarding where you can manage call queues and receive notifications of your missed calls.


It also supports various third-party CRM integration systems like Google, Microsoft, Zoho, and many more.

Contact Management
Call Monitoring & Tracking
IVR System
Multichannel Communication
Contact sales for a custom quote
Easy to use and navigate
Straight Forward Software
Value-for-money software
Bad Customer Support
Limited Customization Option
Complex Learning Curve

10. RingCentral

RingCentral is call center software for all types of business sizes and also offers a wide range of features and tools that are essential for the Healthcare industry. It has features including seamless communications, telehealth services expansion, delivers high-quality patient care, and also manages quality compliance.


RingCentral is based on a HIPAA-compliant act that secures all the data of patients’ health information. It enables the patients to interact with the healthcare service provider through various communication channels like email, SMS, fax, web, and social media.

Telehealth Service
Appointment Reminders
Healthcare System Integration
Automation & AI-powered
Contact sales for all plans
Chatbot assistant
Secure Messaging
Easy to track call
Bad Support
Glitch occurs sometimes
Outdated interface

What are the Healthcare Call Center : Best Practices?

Call Center Software is important for the healthcare industry to handle their operations efficiently and effectively, and also improves customer experience. The healthcare call center best practices are:

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Must follow HIPAA Compliant Protocols

All healthcare call centers must follow the HIPAA complaint protocols for keeping the secure data of patients' protected health information (PHI). It’s their responsibility for keeping patients' data safe in the cloud or on-premise. Violation of HIPAA would cost large penalties for your organization, your reputation may drop, or may even be taken to jail.
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Hire and Train agents

You might want to hire the best person who has in-depth knowledge about the Healthcare industry. There must be a good infrastructure for the learning curve for the agents that helps them to perform well in the organization. As they can be trained through various learning management systems where we can track, monitor and analyze their performance.
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Monitor and Analyze the Metrics of the Healthcare Call Center

The metrics offer valuable insights while using healthcare call center software and help to track overall performance. Various metrics help to monitor and analyze the Healthcare call center like Average Wait Time, Average Response Time, Average Handle Time, Average Call Time, and so on.
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Make easy operations for patients

The main purpose of healthcare center software is to serve patients in a better way. It helps to make the work faster and smoother by scheduling appointments with healthcare providers, the remainder for the next checkup, and also provides follow-up services, etc can be done through Healthcare Call Center.
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Must be compassionate.

A healthcare call center representative must be compassionate to its patients. The agents must speak politely to their patients, avoid rude behavior, consider emotional things while speaking to patients, and make things better for patients who are staying in a hospital.
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How to Choose the best call center for your medical office?

Decide the type of call center: Determine whether you need cloud-based or on-premise software taking note of the availability of modern features, ease of use, flexibility, scalability, and customer experience.
Look out for the features: Consider features like call recording, appointment scheduling, reporting, ACD, and custom greetings, which might come in handy for communicating with patients.
Look for value-packed subscription plan: Choose a pricing plan that fits your budget and requirements. Evaluate pricing without skimping any essential features or going overboard with your budget.
Evaluate aftersale services: Always look for call centers that offer outstanding customer support and technical support. It will be easier to sort out the problem if you ran into one while using the software.

Frequently Asked Questions

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A Medical call center can cost anywhere from $15 to $300 per agent per month. It varies depending on the specific features, capabilities, and deployment options a business requires. Some software vendors charge a one-time fee for licensing, while others offer subscription-based pricing models.

Yes, Healthcare call center software can provide performance metrics to track and measure the performance of call center operations. You can track the performance metrics of healthcare software from Average Call Handling, Customer Satisfaction Rate, SLAs, Call Transfer Rate, Queue Wait Time, and others.

Healthcare needs a call center for various purposes like handling patients’ calls, managing appointments for patients, support for remote healthcare facilities, handling non-emergency situations, and also for follow-up and customer services. So, we need a call center for handling all these things in the healthcare industry.

Healthcare Call Center VS Contact Center, the differences are:

Healthcare Call Center Contact Center
Used to handle calls related to healthcare services, appointments, & patient support Used to handle calls related to sales inquiries, customer support inquiries, and technical support
Integrates with EHR and EMR systems for efficient support Integrates with CRM, Helpdesk, and E-commerce systems for efficient support
Require depth knowledge related to healthcare practices and medical terminology Require general customer services skills and knowledge 
It follows standard healthcare compliance like HIPAA  Doesnot follow any standard compliance but maintains the security of its data

To manage call center in healthcare follow the steps below:

  • Develop a system for detecting issues
  • Automate appointment scheduling in call centers
  • Improve Your Knowledge Base by Having Strong Leadership
  • Pay attention to issues with HIPAA compliance
  • Always Use Proper Language

To improve customer satisfaction in healthcare call center follow the below steps:

  • Need to understand your customer
  • Agents need to be taught well
  • Recognize every stage of the consumer journey
  • Hold time needs to be cut 
  • Request Client feedback
  • Engage in Live Chat
  • Streamline the client experience