Auto Forward Text Messages to Another Phone

Never miss important SMS messages again. With KrispCall’s automatic SMS forwarding, every incoming text is instantly redirected from your virtual number to any mobile or landline worldwide. No extra apps or other devices needed.

Setup takes less than 2 minutes and works in 100+ countries.

Try it today.

Automatically Forward Your Inbound Text Messages To Alternate Number

What is SMS Forwarding?

SMS forwarding is the process of automatically redirecting text messages (SMS) received on one phone number to another phone number or device. It’s a telephony feature supported by VoIP systems that improves message accessibility and flexibility, simplifying overall SMS management.

Text message forwarding is like call forwarding, but for text messages. It is used to centralize messages, stay connected on multiple devices, and ensure no customer inquiries are missed.

How Does SMS Forwarding Work?

When someone sends a text message to your KrispCall virtual number, our cloud system receives it instantly without the need for a physical SIM card. We then automatically forward text messages to your chosen phone number, typically within seconds.

You stay in control at all times. Enable or disable forwarding messages, change the destination number, or route SMS to multiple team members as needed.

Sender ➜ KrispCall cloud ➜ Your chosen phone number

It’s that simple, without the need for any extra setup, no need to manually forward texts.

Benefits of SMS Forwarding For Businesses & Individuals

Team Collaboration

SMS forwarding helps you work more efficiently and effectively as a team. By setting up message forwarding based on your colleague’s expertise & responsibilities, you can keep your overall team informed and up-to-date in just a go.

Accessible & Flexible

Individuals and businesses using multiple devices can access SMS messages while customizing routing rules to match their workflow. No matter where they are or which device they use, they can stay on top of every text message and respond without missing a beat.

Security & Privacy

SMS forwarding keeps your information secure by removing the need to share devices or account logins. Only the destination number you choose receives the forwarded texts which helps your team manage messages with full control.

Streamlined Operations

KrispCall text message forwarding feature lets you automatically forward messages based on your business rules. This reduces manual forwarding of SMS messages and keeps your operations running smoothly.

Better Customer Service

SMS forwarding helps quickly send customer messages to the right people, making responses faster and ensuring questions are handled well. This helps keep customers engaged and greatly improves customer service.

Flexible Routing

Forward SMS to different team members or numbers according to your business rules. Set SMS forwarding once, and messages go exactly where they need to, without extra effort.

Application and Use Cases of SMS Forwarding in Different Industries

Being a simple yet powerful telephony tool, SMS forwarding is used in a wide range of sectors facilitating real-time information exchange. From marketing agencies to the healthcare sector, the application of SMS forwarding is adopted by numerous industries.

E-Commerce

E-Commerce businesses use SMS forwarding to receive timely order notifications and shipping updates. Additionally, auto message forwarding can also be helpful in handling customer inquiries by directing messages to the appropriate department, resulting in quicker response times.

Healthcare Sector

In the healthcare sector, SMS forwarding is used for setting up appointment reminders, and optimizing clinic schedules. These forwarded SMS ensure patients keep up with their prescribed treatment plans and attend follow-up appointments routinely.

Finance

Financial institutions use SMS forwarding to promptly deliver vital account alerts, transaction notifications, and security updates to customers. This automated process guarantees that important information about account balances, transaction confirmations, and potential fraud is swiftly and reliably communicated to customers’ mobile devices.

Marketing Agencies

Marketing agencies utilize SMS forwarding to monitor campaign responses in real time, enabling quick adjustments for optimal results. Moreover, they capture leads via SMS and forward them to the sales team for follow-up, while promoting events and sending reminders to drive increased attendance.

How to Set Up SMS Forwarding In KrispCall?

Get started with KrispCall and easily activate SMS forwarding in just a few clicks!

Create a KrispCall Account and log in using the same credentials.

From the left-hand side of the dashboard, select one of the numbers you currently own

Click on the ellipsis icon ( … ) and then on “Number Setting”

Search for the option “SMS forwarding” and switch the toggle button on to enable it

Type in the alternate/forwarding/ destination number to which you want to forward your SMS to.

Save the updated setting and enjoy the SMS forwarding service.

Using SMS Forwarding Feature For Business: Best Practices

Define Clear Objectives

Determine why you need an SMS forwarder in your business, whether it’s to help customers manage inquiries efficiently or to streamline operations. Having clear goals helps you set up rules to forward texts automatically.

Respect Privacy and Compliance

In case of using any third-party apps, ensure all text message forwarding complies with relevant regulations, including opt-in/opt-out rules and data privacy laws such as GDPR. Get a reliable service like KrispCall to forward messages in compliance with all the industry requirements.

Segment Incoming Messages

When incoming text messages arrive, organize them by what they're about or who sent them. Then auto-forward SMS to the right person or department so they can reply quickly.

Maintain Regulatory Compliance

Regularly review SMS forwarding practices to ensure they align with industry standards and legal obligations. Thereby, it reduces risk and maintains safe and professional interaction.

More Features like SMS Forwarding

Call Forwarding

Improve call management with call forwarding - never miss vital calls, boost agents’ productivity, and customer satisfaction.

Voicemail to Email

Receive voicemail as audio files straight to your email inbox and access it from any device without calling voicemails.

Call Transfer

Route calls instantly to expert agents, minimizing customer wait time for swift query resolution and improved customer support.

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

Can I forward SMS messages to another number?

Yes, you can forward SMS messages to another number. There are two ways to do it: manually and automatically. For automatic forwarding, you can opt for a VoIP service provider like KrispCall, whereas you can just tap and hold the message and select “ forward” to manually forward messages.

What happens when SMS forwarding is on?

When SMS forwarding is enabled, incoming text messages are automatically forwarded to another device according to the rule you set. The new recipient who receives messages won’t find out the original sender’s details.

Can I divert SMS to another number?

Yes, SMS diversion or forwarding is a common feature offered by many mobile carriers and some VoIP applications like KrispCall. You can usually set up forwarding through your phone’s settings or your carrier’s website, or app.

Is it possible to auto-forward SMS?

Yes, auto-forwarding SMS is possible on many smartphones and through certain SMS forwarder apps. You can typically set up rules or configurations to automatically forward incoming SMS messages to another number or device.

How to forward SMS text messages from an iPhone?

To forward SMS text messages from an iPhone, follow these steps:

Step 1: Sign up for iMessage on each device with the same Apple ID

Step 2: Go to Settings > Messages > Text Message Forwarding

Step 3: Select the Apple device you would like to receive the forwarded text message in.

How to know if your SMS is being forwarded?

To check whether your SMS is being forwarded, simply dial the USSD code *#21#. You will see a list of forwarding options and their status.

In case the MMI code doesn’t work, you can simply check your phone settings and take a look at whether your SMS forwarding service is enabled. If either method doesn’t work, you can simply send a test SMS to the number and confirm whether it’s received.

How to forward SMS text messages from Android devices?

On Android devices, you can forward SMS text messages by opening the Messages app, selecting the message you want to forward, tapping the three-dot menu icon, and selecting the “Forward” option. Enter the recipient’s phone number or select it from your contacts, then tap send.

How to get a phone number for SMS forwarding?

You can obtain a phone number for SMS forwarding through various telecom service providers, online services, or apps such as KrispCall, that provide virtual phone numbers. These services typically allow you to receive SMS messages sent to the virtual number and forward them to your actual phone number or another designated number.

How to automatically forward text messages to another phone with KrispCall?

To automatically forward text messages to another phone with KrispCall, select the number > Click the Ellipsis Icon next to it ( … ) > Go to Number Setting > enable SMS forwarding, and then type in the destination number you would like to forward your text messages into.

How much does SMS Forwarding feature cost on KrispCall?

The SMS forwarding feature on KrispCall is free of cost, i.e., you don’t have to pay extra charges to use forwarding services. However, you have to pay a small fee for every SMS forwarded. The rate depends on per per-segment basis and varies according to the type and country of the phone number. You can check the rates here.

SMS Forwarding