Kommo CRM Integration (Formerly amoCRM)
Kommo CRM Integration
Bring better efficiency in your marketing campaigns, support processes, and outreach efforts to focus more on leads & customers with KrispCall + Kommo integration.
Bring better efficiency in your marketing campaigns , support processes, and outreach efforts to focus more on leads & customers with KrispCall + Salesmate integration. More>>
Kommo CRM Integration for Increased Functionality of KrispCall Call Center
Experience smooth sales conversations with KrispCall’s integration with Kommo. Manage your calls effortlessly and access every interaction, including texts, calls, and notes, to personalize interactions with your prospects.
- Automatically log all call activities under contacts.
- Personalize every one of your customer conversations.
- Get comprehensive analytics and reporting features.
- Enhance productivity with a centralized call center experience.
Automatic Call Data Logging
With the integration of KrispCall with Kommo, you can get the automatic call data logging feature. This feature effortlessly records and stores call details like duration, timestamps, and destination of the calls in Kommo CRM for accurate data management.
Moreover, this feature allows you to track and manage all your calls and their details within Kommo CRM.
Call Recordings and Voicemails
KrispCall + Kommo CRM integration provides you the accessibility to view call recordings and voicemails of specific contacts in Kommo CRM. All your call recordings and voicemails are recorded and saved as a link in call notes, which you can copy and paste to listen via the browser.
The integration of KrispCall with Kommo facilitates your follow-up actions depending on call content. It gives you an overall view of customer conversations that guide you to improve customer service.
Two-way Contact Synchronization
The integration of KrispCall with Kommo offers two-way contact synchronization. This feature removes the requirement of adding and updating contact lists separately and manually.
When you add or update customers’ contact details on one platform (KrispCall), the information will automatically update on another platform (Kommo CRM). Such practice improves time management skills by freeing time to focus on tasks that add more value to your business.
Click-to-Call
The dynamic integration of KrispCall and Kommo CRM provides a Click-to-Call feature that helps support teams and sales representatives initiate calls directly from the Kommo interface. You no longer have to manually dial numbers.
Your team can make calls with a single click on a contact within Kommo. They don’t even have to switch applications and tabs, which enhances and simplifies the calling process.
Please note that in order to enable click-to-call functionality, it’s necessary to install the KrispCall Dialer extension on your browser. You can conveniently locate and install the extension by following this link.
Benefits of Integrating KrispCall with Kommo CRM
The integration of KrispCall with Kommo CRM offers several benefits, including:
- Enhanced Customer Interaction: KrispCall’s integration with Kommo CRM enhances customer interactions. It lets sales representatives make and receive calls to customers directly from the Kommo dashboard. Moreover, agents can tailor their telephony communication based on conversation history and customer preferences.
- Faster Onboarding of New Team Members: The powerful combination of KrispCall and Kommo CRM offers fast onboarding of new team members. It gives instant access to essential customer information within the Kommo system, simplifying the onboarding process and minimizing the training period.
- Improved Marketing Efforts: KrispCall’s integration with Kommo improves campaign effectiveness. Likewise, sales reps can obtain detailed customer data before making calls, allowing them to tailor their pitches to customer needs and preferences.
- Flexibility in Remote Teams: The combination of KrispCall and Kommo CRM benefits remote teams. It improves telephony communication, collaboration, and efficiency in a virtual work environment. It fosters better teamwork regardless of location.
- Efficient Call Management and Logging: The integration system automatically records and logs all call details within the CRM system, such as voicemails and call notes. The automation saves valuable time for sales reps and guarantees that all interactions are precisely recorded for future reference.
Sales Team
The integration of KrispCall with Kommo CRM benefits the sales team by offering smooth access to customer data during calls. It provides personalized interactions and improves customer relationships. Sales reps can efficiently handle calls, automate logging, and simplify tasks. It enhances productivity and focuses on revenue-generating tasks.
Moreover, the dynamic integration makes call recording easy, simplifying training and information sharing. This integration accelerates sales, enhances data accuracy, and facilitates faster decision-making, eventually increasing sales conversions and customer satisfaction.
Marketing Team
Marketing teams can use krispCall and Kommo CRM integration to enhance campaign effectiveness. The integration platform’s automated call logging and tracking functionalities offer valuable insights into customer preferences and objections. They can also help marketers analyze campaign performance, refine strategies, and enhance marketing efforts for better outcomes.
The integration of those two powerful applications can simplify conversations between marketing and sales teams. Therefore, it fosters collaboration and alignment towards common goals, ultimately driving revenue growth and customer investment.
Remote Team
Remote teams can implement the integration of Krispcall and Kommo CRM to improve collaboration, and efficiency regardless of location. Kommo’s integration with KrispCall offers centralized customer information and conversation tools that let remote workers collaborate effectively, make informed decisions, and deliver consistent customer experiences from anywhere.
The combination of KrispCall and Kommo fosters teamwork, boosts efficiency, and guarantees that remote team members have the resources to excel in their roles. Hence, it brings success in a virtual work environment.
How to integrate Kommo CRM with KrispCall?
- Log in to your KrispCall account and Look for the Settings option.
- In the Settings menu, click on Integrations, which you can find below the App Settings.
- After that, you are directed to a new window with a list of business tools and CRM Software. To integrate KrispCall with Kommo CRM, click on the Connect → Button.
- Once again, a new window opens, asking you to log in to Kommo CRM. After that, you have to log in to your Kommo account.
- Logging into your Kommo account successfully integrates your KrispCall account with your Kommo CRM account.
- Afterward, you will see Kommo in the Active Integrations section at the top of the Integration page. Now, click on the Toggle button below it to turn it on, which ultimately activates Kommo CRM.
- Finally, disconnect the integration if you no longer need it by toggling off the button below Active Integrations on the integration page.
