Kommo CRM Integration (Formerly amoCRM)

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Automatic Call Data Logging

With the integration of KrispCall with Kommo, you can get the automatic call data logging feature. This feature effortlessly records and stores call details like duration, timestamps, and destination of the calls in Kommo CRM for accurate data management.

Moreover, this feature allows you to track and manage all your calls and their details within Kommo CRM.

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Call Recordings and Voicemails

KrispCall + Kommo CRM integration provides you the accessibility to view call recordings and voicemails of specific contacts in Kommo CRM. All your call recordings and voicemails are recorded and saved as a link in call notes, which you can copy and paste to listen via the browser.

The integration of KrispCall with Kommo facilitates your follow-up actions depending on call content. It gives you an overall view of customer conversations that guide you to improve customer service.

Two-way Contact Synchronization

The integration of KrispCall with Kommo offers two-way contact synchronization. This feature removes the requirement of adding and updating contact lists separately and manually.

When you add or update customers’ contact details on one platform (KrispCall), the information will automatically update on another platform (Kommo CRM). Such practice improves time management skills by freeing time to focus on tasks that add more value to your business.

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Click-to-Call

The dynamic integration of KrispCall and Kommo CRM provides a Click-to-Call feature that helps support teams and sales representatives initiate calls directly from the Kommo interface. You no longer have to manually dial numbers.

Your team can make calls with a single click on a contact within Kommo. They don’t even have to switch applications and tabs, which enhances and simplifies the calling process.

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Benefits of Integrating KrispCall with Kommo CRM

The integration of KrispCall with Kommo CRM offers several benefits, including:

  1. Enhanced Customer Interaction: KrispCall’s integration with Kommo CRM enhances customer interactions. It lets sales representatives make and receive calls to customers directly from the Kommo dashboard. Moreover, agents can tailor their telephony communication based on conversation history and customer preferences.
  2. Faster Onboarding of New Team Members: The powerful combination of KrispCall and Kommo CRM offers fast onboarding of new team members. It gives instant access to essential customer information within the Kommo system, simplifying the onboarding process and minimizing the training period.
  3. Improved Marketing Efforts: KrispCall’s integration with Kommo improves campaign effectiveness. Likewise, sales reps can obtain detailed customer data before making calls, allowing them to tailor their pitches to customer needs and preferences.
  4. Flexibility in Remote Teams: The combination of KrispCall and Kommo CRM benefits remote teams. It improves telephony communication, collaboration, and efficiency in a virtual work environment. It fosters better teamwork regardless of location.
  5. Efficient Call Management and Logging: The integration system automatically records and logs all call details within the CRM system, such as voicemails and call notes. The automation saves valuable time for sales reps and guarantees that all interactions are precisely recorded for future reference.