KrispCall x Deskpro
Deskpro Integration Overview
Integrate Deskpro with KrispCall to Improve Your Support Workflow
Access customer history, update tickets, and resolve issues faster from a single connected workspace.
Reduced Manual Data Entry
Increased Agent Productivity
Optimized Inbound Marketing
Improved Accessibility and Flexibility
Enhanced Customer Service
No More Manual Logging
Track Every Conversation
Instant Context for Agents
One Click Call & SMS
Install KrispCall Browser Extension Instant Calling
Enable Click-to-Dial functionality to quickly make calls right from your browser with the KrispCall extension.
Dial contacts directly from web pages or CRM systems without switching devices. Boost your calling speed and keep your workflow smooth with instant access to telephony tools wherever you work.
Effortless Calling from Deskpro
KrispCall’s integration with Deskpro allows your team to make calls instantly without searching for contacts or dialing manually. With just one click, agents spend less time preparing and more time talking to customers.
All calls are logged with the correct contact in Deskpro, making it easy to review past conversations. Keeping call history organized ensures smooth follow-ups and prevents missed details.
Send SMS Messages Directly from Deskpro
Quickly send text messages from within Deskpro without switching apps. Reach out to customers instantly while keeping all conversations linked to the right contact for easy tracking and reference.
Whether it’s updates, reminders, or follow-ups, messages are saved and organized in Deskpro. This integration helps keep your customer support efficient and reduces the risk of missing important details.
Capture Details While You Talk
Add or update notes in real time that automatically sync with your helpdesk or CRM. Keep information accurate and ready for follow-ups without extra effort, reducing lost details and improving customer experience.
Instant note syncing reduces guesswork for your team. Everyone has access to the latest customer info, so conversations stay on track and actions remain timely, which keeps your support organized and responsive.
Access Call Recordings and Voicemail Easily
Access call recordings and voicemail anytime directly within Deskpro. This lets your team review important conversations without switching between tools. Keeping everything in one place makes follow-ups smoother and faster.
Organized call and voicemail records attached to customer tickets improve support accuracy. Agents can quickly find past interactions and respond with full context, which reduces errors and helps maintain consistent, high-quality service.
Keep Track of Every Interaction
All calls are logged with details like duration, time, and caller ID. Easily review past interactions to maintain context and improve service quality. This record-keeping is essential for thorough customer support.
Accessible call history helps your team spot trends, follow up effectively, and understand customer patterns without searching across multiple platforms. It helps reduce errors and strengthens customer relationships.
Benefits of Integrating Deskpro with KrispCall
All Your Customer Calls Linked to Tickets
Faster Support with Instant Call Alerts
Track Call Activity and Agent Performance
Keep Support Data Organized and Updated
Unlocking Value for Support, Sales, and Marketing Teams
Customer Support Teams
Sales Team
Marketing Teams
Integrate Deskpro With KrispCall Easily With Our Guide
Log in to KrispCall
Sign in to your KrispCall account and go to the “Settings” menu
Navigate to Integrations
In the settings section, click on “Integrations” under App Settings. Look for Deskpro from the list of other available options.
Connect Deskpro with KrispCall
Click on the “Connect” button under Deskpro. A pop-up will appear asking for the necessary API key and your domain name.
Complete the setup
Finally, click on the “Connect Now” button to finish the integration process. A successful integration message will pop up, and Deskpro will now show as an active integration in KrispCall.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
Brighton Tashobya
Contributing Author
Jun 21, 2024
“An all-action dashboard for monitoring and analyzing your connections makes KrispCall worthwhile. Having a local number breaks the ice on its own, and the easy-to-use interface with a great user experience simplifies your work.”
Eduardo Almeida
Member
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Shazzadul Islam Fahim
CRM Administrator
Feb 13, 2024
“KrispCall is hassle-free to implement. I can now use an international number while staying in another country, which has helped my business grow.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
James Edward Allan
Director
Jun 11, 2024
"The call quality is excellent and the customer service is miles better than so many services"
Rajendra Shrestha
Founder & CEO
Mar 23, 2024
“KrispCall solves the problem of relying on country-specific telecom providers by offering instant access to phone numbers from multiple countries, making it easy to get international numbers and make calls.”
Jeronimo Arias Gomez
Founder & CEO
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Achref Ben Hadj M.
Building Designer
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Nomanqoba Mthembu
Member
Feb 19, 2024
“I enjoy the ease of the app, which allows me to make calls even without having a phone, and the support team is always there to help.”
Vuong Nguyen
AEM Developer
Jan 07, 2024
“I am able to register multiple phone numbers across different countries for SMS and phone call functionalities in a Public Sector Project”
Frequently Asked Questions
Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support
Yes, call recordings and voicemails are accessible through Deskpro tickets. When calls are logged into Deskpro, the recordings and voicemails appear as copy-paste entries within the ticket notes.
No, contact syncing between KrispCall and Deskpro is one-way. Contacts created or updated in KrispCall will sync to Deskpro automatically, ensuring that Deskpro always has the latest contact information from KrispCall. This one-way sync simplifies data flow and keeps the contact list consistent without conflicts.
Yes, KrispCall supports flexible call forwarding, which allows calls to be routed to different agents, departments, or external devices based on your team’s needs.
Yes, notes created, edited, or deleted during calls in KrispCall sync to Deskpro tickets. This means any important information captured by agents during a call will be reflected in the corresponding Deskpro ticket automatically.
