Download KrispCall
KrispCall x Bigin
Bigin integration overview
Bigin Integration for Increased Functionality of KrispCall Call Center
Unlock rapid sales growth and superior customer engagement by integrating KrispCall’s cloud phone solution with Bigin CRM’s capabilities.
Click to Call & SMS
Seamless contact syncing
Turn calls into leads instantly
Chat & call logging
Install KrispCall Browser Extension to Enable Click to Call Functionality
Enhance your Bigin experience with the KrispCall Browser Extension and enable Click-to-Call functionality instantly.
No more switching between apps. Enjoy the flexibility of initiating and receiving calls right from your Bigin dashboard.
One Click Call from Bigin
KrispCall’s integration with Bigin streamlines the calling process with an easy click-to-call feature. With this feature in action, users can initiate calls directly from the Bigin dashboard, eliminating the need for manual dialing or switching between different apps and tabs. This saves valuable time for teams, allowing sales and support reps to focus on what matters most: building strong customer relationships and closing deals.
Instant SMS Access
This integration enables quick SMS access in Bigin, allowing you to send text messages to your contacts effortlessly. With a single click, you can dispatch an SMS directly from the Bigin platform. Simply click the dialer next to the phone number, select the SMS option, and compose your message. This feature eliminates the need to toggle between different applications or enter phone numbers by hand.
Add Context to Every Conversation
Enhance call clarity and follow-up efficiency with Notes and Tags integration. Sales and support reps can take notes during or after a call directly from the dialer, ensuring that every customer interaction is well-documented. Additionally, agents can apply pre-defined tags to contacts or calls, helping categorize conversations, prioritize leads, and streamline workflows within Bigin CRM. All notes and tags are automatically synced, ensuring everyone on your team stays aligned.
Call Recordings & Customer History in One Place
Gain complete visibility into every customer interaction with call recordings, voicemails, and full customer history accessible directly within Bigin. Whether you’re analyzing past conversations, reviewing notes, or listening to voicemails, KrispCall ensures your team stays informed and aligned. This integration empowers agents to deliver data-driven, personalized experiences that improve performance and customer satisfaction
Simple and Easy Contact Sync
The integration supports one-way contact syncing from KrispCall to Bigin. Meaning, any updates made on KrispCall are instantly reflected in the Bigin interface, keeping your information accurate and up to date. This seamless sync enables agents to deliver a more personalized customer experience, increasing the likelihood of closing deals and fostering long-term customer loyalty.
Boosting Sales, Marketing, and Remote Work
Sales Team
Marketing Team
Remote Team
Integrate Bigin With KrispCall Easily With Our Guide
Sign in to KrispCall
Log in to your KrispCall account to begin the integration process with Bigin.
Navigate to Integration Settings
Within the Settings menu, find the Integration option located under App Settings and click on it.
Choose & Link Your Bigin Account to KrispCall
Select the Bigin account you wish to integrate and toggle the switch to enable the integration with KrispCall.
Access Integration Settings
Click the three-dot icon next to Bigin and choose "Edit" to set up the integration.
Customize Integration Settings
Modify the general workflow, connected numbers, and advanced options as necessary for optimal performance.
Frequently Asked Questions
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Yes, with the integration, users can make calls directly from the Bigin interface using the click-to-call feature, eliminating the need to switch between different applications.
Yes, all call activities, including missed calls and recordings, will be automatically logged in Bigin, making it easy to track and access them.
Yes, the integration is easy to set up and can be completed in just a few simple steps within your KrispCall account settings. However, if you are still facing issues, get in touch with our Support Team.
This integration allows sales reps to offer personalized customer interactions by providing immediate access to customer information during calls. It also automates repetitive tasks and reduces manual errors, enhancing efficiency and boosting sales productivity.
