LeadSquared Integration
LeadSquared Integration
Take your call center’s efficiency to the next level with the integration of LeadSquared. Effortlessly manage all customer interactions and information in one location and improve your agent efficiency.
Take your call center’s efficiency to the next level with the integration of LeadSquared. Effortlessly manage all customer interactions and information in one location and improve your agent efficiency. More>>
LeadSquared Integration for Increased Functionality of KrispCall Call Center
Unleash the full potential of your KrispCall call center and manage your sales pipeline easily with the seamless integration with LeadSquared. This powerful duo unlocks a treasure trove of benefits, such as streamlining workflows and boosting sales efficiency.
- Increase agent's workflow efficiency with automated call logging.
- Enhance lead management with automatic lead creation from inbound calls.
- Improved sales efficiency with easy access to relevant lead information.
- Deliver personalized customer interaction by offering an insightful view of the customer.
Click-to-call functionality
Every business can increase its agent’s workflow efficiency with a click-to-call feature. This special feature has simplified the outgoing call process and completely eliminated the need for manual dialing to contact leads.
Agents can now effortlessly initiate a call just by clicking on a phone number and connect with customers seamlessly through the LeadSquared dashboard. Furthermore, the click-to-call feature allows agents to access other phone features, including adding notes during calls to keep track of each conversation. Besides that, agents can make hundreds of phone calls a day without any issues.
Please note that in order to enable click-to-call functionality, it’s necessary to install the KrispCall Dialer extension on your browser. You can conveniently locate and install the extension by following this link.
360-degree view of customer history
Integrating KrispCall and LeadSquared allows agents to have a complete view of customer history, including call history, past purchases, conversations, and much more during calls. This 360-degree view of customer history helps agents gain insight into the leads, leading to tailor communication accordingly.
Eventually, personalized interaction will maximize customer satisfaction, which will lead to an increase in sales. Other than that, marketers can access customer’s preferences and engage with a business to launch effective marketing campaigns.
Real-time pop-up alert for incoming calls
Integrating with KrispCall and LeadSquared, agents will get a real-time pop-up alert for inbound calls directly in the LeadSquared interface. This functionality alerts sales reps instantly after a call comes in. This feature helps sales reps to attend the call easily, which prompts on screen without any delay.
Moreover, sales reps can add different fields to ensure that the call is routed to the right agent.
Apart from that, agents can track all incoming and outgoing calls with a lead activity stream and sustain transparency within their teams.
Synchronizing two-way contact
The two-way contact syncing feature has eliminated the time-consuming manual updates of data on two platforms. With the integration of KrispCall and LeadSquared, agents can add, remove, or update any data in either platform (KrispCall / LeadSquared), and the information will updated on another platform automatically.
This synchronization assures that your data remains up-to-date on both platforms.
Benefits of Integrating KrispCall with LeadSquared CRM
Get the following benefits by integrating KrispCall with LeadSquared CRM.
- Improved Lead Tracking and Capture: The integration of KrispCall and LeadSquared CRM eliminates manual data entry, enabling inbound calls to be automatically linked to leads and reducing the risk of errors. This saves valuable time for sales reps, which can be used to nurture leads.
- Enhanced Call Reporting and Analytics: This powerful duo helps businesses gain insight into customers via call reporting and analytics. Agents can access call logs, call recordings, and time duration to understand customer interaction, which helps in data-driven decision-making.
- Contextualized and Tailored Customer Experiences: Integrating KrispCall and LeadSquared gives sales reps a complete view of customer history within a CRM system. This incredible view helps them tailor personalized interactions that address leads’ needs and preferences.
- Effective Automation of Workflows: Companies can enhance their agent workflow efficiency by automating mundane and time-consuming tasks. This includes call logging, follow-up emails, and lead assignments. It reduces agents’ workloads and enables them to focus on more value-adding tasks.
- Data-Driven Performance Improvement: Businesses can use data to make informed decisions. The KrispCall + LeadSquared integration helps you gain insights into agent performance and identify areas for improvement. This helps to improve and increase the overall call center efficiency.
Sales Team
The seamless integration of KrispCall and LeadSquared offers several benefits to the sales team. Sales reps can access a complete view of customers’ information, including call history, directly within the LeadSquared interface. The potent duo also helps to streamline lead management and automate call logging.
Furthermore, this integration ensures that sales reps have the necessary information to customize customer interactions. Besides that, real-time pop-up alerts for incoming calls help agents to respond instantly. It helps to boost customer satisfaction and improves lead retention.
Additionally, the powerful integration of KrispCall and LeadSquared helps the sales team to work efficiently, close deals faster, and eventually drive revenue growth.
Marketing Team
Data plays a vital role in making marketing campaigns more effective. This is where the integration of KrispCall and LeadSquared comes out to help the marketing team. This duo offers marketers valuable insights and data-driven analytics.
These valuable data help marketers understand customer behavior, preferences, and engagement levels more deeply. Further, it can be used to refine marketing campaigns, personalize messaging, and optimize lead-scoring strategies. This integration also allows them to track the effectiveness of campaigns and identify high-potential leads.
Overall, marketers can make informed decisions and improve campaign performance with the given real-time data.
Remote Team
Communication is essential between team members during remote work. Therefore, integrating KrispCall with LeadSquared ensures a seamless communication connection to stay connected with colleagues and customers from anywhere.
Furthermore, this integration gives agents access to CRM data during calls, which helps them view customers’ past interactions. It allows them to tailor personalized interaction with leads.
Additionally, agents can instantly answer the incoming call with real-time pop-up alerts. The integration eliminates the need to switch between multiple applications, streamlines workflows, and fosters a cohesive work environment for remote teams.
How to integrate LeadSquared with KrispCall?
- Sign in to your KrispCall account and navigate to Settings.
- Find Integrations just below the App Settings in the Settings menu.
- Then, a list of business tools and CRM software will show up. To integrate KrispCall with LeadSquared, tap on the Connect button.
- You will be asked to log in to your LeadSquared account.
- Select LeadSquared account and click on Choose Account.
- After that, you will see LeadSquared in Active Integrations on the top of the integration page.
- Tap on the Toggle Button just beneath it to activate LeadSquared for your account.
