Front Integration


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Ensure seamless connection with customers and attain centralization of customers’ information by integrating Front CRM with KrispCall. This combination streamlines conversations, allowing agents to focus on converting leads and boosting sales, creating a seamless experience for closing deals.

Ensure seamless connection with customers and attain centralization More>>

Automatic Call Logging

KrispCall and Front integration offers an automatic call-logging feature. With that, you can automatically log inbound and outbound calls within the Front CRM, including Caller ID, Call duration, Timestamps, and Call outcomes for future reference. With that in hand, your agents and managers can easily track customer interaction, which can be further used to identify trends and optimize customer support. Additionally, this powerful duo eliminates manual data entry, saving you a lot of time and effort.


Syncing contacts between both platforms

With KrispCall+Front integration, you can seamlessly sync contacts and call data, including call logs, recordings, and notes, to ensure accurate data capture and real-time updates. With contact syncing, your team can add or remove data in either platform, and data will be automatically synced to another platform. This contact synchronization reduces manual effort, minimizes error, and enhances operational efficiency, allowing businesses to focus on delivering value to customers.

Initiate calls directly from the Front

The KrispCall+Front integration allows you to make and receive calls directly from the Front interface. This eliminates the need to switch between tabs and saves time and effort. With that, the incoming calls are directly routed to your Front interface, allowing your agents to access relevant information before receiving the call. This feature facilitates call-handling processes, boosts productivity, and enhances the overall efficiency of customer interactions.


Centralized view of customer’s Data

Integrating KrispCall with Front provides your agents and managers with customer data gathered from different sources in a single interface. This comprehensive view not only includes call logs and recordings but also provides you with valuable information about your customers, including their profile, purchase history, conversations, and more. With these data in hand, your agents can get a better understanding of your customers, allowing them to deliver more personalized and informed conversations.


Benefits of Integrating KrispCall with Front CRM

  1. Boosts sales with increased lead contact:
    KrispCall+Front integration eliminates dialing numbers manually and allows agents more time to talk to leads. Features like automatic dialer and call routing ensure calls are diverted to the appropriate agent based on expertise or workload.
  2. Personalized customer interactions:
    The KrispCall+Front integration offers sales reps a complete customer view, including interactions, purchases, and support. With that in hand, sales reps can deliver personalized interactions, create tailored offers, and build strong relationships with customers.
  3. Improved call tracking and analysis:
    Gain invaluable customer insights with KrispCall and Front integration’s call analytics and tracking features. Sales representatives can utilize call data, including call logs, duration, and recordings, among other things, to make better data-driven decisions.
  4. Seamless Data Syncing:
    Integrating KrispCall with Front ensures real-time synchronization of data between the two platforms. Any changes made in one platform will automatically update the information in the other platform, keeping your team up-to-date with accurate information.
  5. Improved Agent’s Productivity:
    By combining KrispCall with Front, agents can streamline their workflow by accessing a unified interface that consolidates all customer interactions. Additionally, with easy access to customer info, agents can