KrispCall x Capsule
Unify your phone calls

The click-to-call feature in the KrispCall + Capsule integration allows agents to make calls instantly with a single click from within the Capsule. It eliminates the need to manually enter a phone number, which saves time and reduces dialing errors.

This functionality helps agents connect with customers at the right moments, enabling more proactive and timely conversations. With the simplified call initiation process, agents can focus on delivering exceptional customer service and attending to more calls.

Boost customer engagement with KrispCall’s SMS integration in Capsule! Send and receive SMS directly from Capsule to stay connected with clients effortlessly. Automate SMS logging, track message history, and manage all conversations in one place. This integration streamlines follow-ups, ensures every message is captured, and helps your team build stronger customer relationships—all without leaving Capsule.

Every call is automatically logged within Capsule with an automatic call logging feature. It captures every interaction, recording details like call duration, time, and the main topics discussed directly in the Capsule.

This saves agents from having to manually enter call information, creating a comprehensive call history that keeps all team members updated on each client’s journey. With a complete record of customer interactions available instantly, agents can better understand client needs and provide informed responses.

The KrispCall + Capsule integration grants agents instant access to comprehensive customer data during calls. Agents can view each customer profile and history instantly to personalize their interaction. When a call comes in, agents can view the caller’s account details, recent activity, and previous conversations.

With this data-driven approach, agents can make clients feel understood and valued. This boosts both agent efficiency and customer satisfaction.

Two-way contact syncing keeps contacts updated in both KrispCall and Capsule. It ensures that any changes made in one platform are instantly reflected in the other. Whether adding a new contact or updating details, two-way syncing streamlines contact management and ensures agents have the most recent information.

This feature is essential for keeping information consistent and accurate. It ensures agents always have the latest information that helps them interact more effectively and avoid errors.