KrispCall x HaloPSA
Close Tickets. Win Deals. All-in-One Workspace

With KrispCall integrated, you can place calls in HaloPSA with a single click. Whether you’re in a service ticket, client profile, or calendar view, just click and call. You no longer need to toggle between apps or devices, keeping your workflow smooth and hassle-free.

Each call is automatically linked to the relevant ticket or contact, keeping your call history centralized and eliminating the need for manual logging. No more struggling with phone numbers or losing track of which client you’re calling about.

Send appointment reminders or quick updates with  KrsipCall’s SMS features right from HaloPSA. There’s no need to jump to another tool. You can text a client about their appointment while looking at their tickets.

All messages are synced with the client record, giving your team a complete overview of every interaction across channels. Whether someone called, tested, or emailed, you’ll see it all in one place, so your clients get consistent help no matter how they reach out.

KrispCall stores all call recordings and voicemails inside the HaloPSA account. Your team can replay client calls at any time, making them ideal for follow-ups, internal reviews, and training new team members.

Everything is logged automatically, so your support staff and account managers always have the full context of each interaction. You can also use them to resolve disputes or clarify client requirements and reference exact conversations months later.

Take notes during or after a call and have them instantly synced to the associated ticket or client in HaloPSA. Your notes stay organized, searchable, and accessible to the whole team, so when the next person picks up the case, they don’t have to start from scratch.

This real-time sync ensures that critical context isn’t lost and helps your team stay aligned across shifts or departments. Everyone can contribute to the notes, building up a complete picture of what’s going on with each client over time.

KrispCall and HaloPSA integration provide detailed reports of incoming, outgoing, and missed calls. You can track client engagement over time, monitor team activity, and follow up quickly on missed calls to ensure nothing slips through the cracks.

Use this data to optimize workflows, identify peak call times, and identify interaction patterns that help you allocate resources more effectively. You’ll catch client needs before they become urgent issues and help managers to coach their teams early on.