Intercom
Intercom Integration
Enhance team efficiency, achieve customer satisfaction, automate repetitive tasks, and do much more with Intercom integration with KrispCall.
Enhance team efficiency, achieve customer satisfaction, automate repetitive tasks, and do much more with Intercom integration with KrispCall. More>>
Intercom Integration for Increased Functionality of KrispCall Call Center
Connect Intercom with KrispCall and start managing all your phone calls, texts, and chats from one centralized location. Watch your support operations skyrocket when you centralize all your conversations. Plus, gain valuable insights into customer interactions, personalize conversations, and resolve issues quicker than ever before.
- Help teams do more work in less time.
- Close deals faster with smart data sync.
- Eliminate manual data entry work.
- Resolve issues faster and increase customer satisfaction.
Click-to-call
One of the best features you get with KrispCall and Intercom integration is the click-to-call feature. This feature lets you initiate calls directly from the Intercom interface with a single mouse click or hotkey. You don’t need to manually dial the numbers for each call and switch between platform and window to make a call.
Not only that, but your agents will also have access to other call management features during the calls. They can add call notes, transfer calls to other suitable departments or agents, record calls for future use, and many more while staying organized in their conversations.
Please note that in order to enable click-to-call functionality, it’s necessary to install the KrispCall Dialer extension on your browser. You can conveniently locate and install the extension by following this link.
Automatic Logging of Inbound & Outbound Calls
Another noteworthy feature is the automatic logging of inbound and outbound calls. This feature automatically logs all details for both incoming and outgoing calls in the Intercom. As a result, agents will see all customers’ past interactions.
Furthermore, this automation saves time for the sales team, removing the necessity for manual entry of call data. They can focus on doing the things that really matter the most. By doing so, it enhances efficiency and productivity across the team.
Contact and Activities Sync
The contact sync feature lets you create new contacts in Intercom that will automatically sync to your KrispCall contacts. This means your contact details stay consistent in both systems. If you update a contact in KrispCall, it’ll automatically update in Intercom and the other way around.
In addition to contact details, other activities, such as chats, voicemails, and call recordings, that took place within specific contacts are automatically synced between these two apps as well. This syncing ensures your business tools have the latest information, which is crucial for maintaining good customer relations and making smart decisions.
Custom Call Tagging
Custom call tagging allows you to categorize your calls with personalized labels or tags. You can organize and sort your call data based on specific criteria that are relevant to your business.
By tagging calls, you can easily track and analyze different types of interactions and improve how you manage your calls. You can also track sales and marketing efforts and improve customer service and management.
Benefits of Integrating KrispCall with Intercom CRM
There are several benefits of integrating KrispCall with Intercom CRM. Some of them are as follows;
- Easy access to customer data: The KrispCall and Intercom integration automatically syncs all call, chat, and activity data across both platforms. As a result, you can gain a comprehensive view of your current customer data from anywhere and on any platform.
- Efficient team collaboration: When all the needed information (call history, customer data, recorded calls, and voicemails) is available under one roof, teams can work and collaborate effectively. This ensures that everyone is on the same page.
- Powerful calling features: KrispCall offers several features like call analytics, IVR, smart call routing, and more. With this feature, you can simplify your calling process and improve your team’s productivity.
- Automate repetitive tasks: KrispCall and Intercom integration helps automate several repetitive tasks, such as manual data entry, call logs, and lead creation. This automation reduces the workload for agents.
- No app switching: When KrispCall and Intercom are integrated, agents can work within a single environment. They can make and receive calls directly from the Intercom CRM interface, add call notes, and access call and chat history, all without switching between apps.
Sales Team
Integrating KrispCall with Intercom CRM offers several benefits for sales teams. It lets sales representatives make calls right from Intercom CRM, which makes their work smoother and faster.
Plus, by automatically logging call and chat details in the Intercom CRM, this integration gives the sales team a clear picture of customer interactions. The sales teams learn what they talked about with the leads in the past, the prospect’s likes and dislikes, and the buying procedure with each lead. They can then use these details to better follow up and nurture leads. They can also adjust their sales pitch for better results.
Marketing Team
Through the integration of KrispCall and Intercom CRM, marketing teams can understand how their campaigns are performing and engage with customers in a more effective manner. A marketer can track exactly how their campaigns are driving leads and adjust their strategies accordingly. Also, they can target offers and content to customers based on their call and activity data stored in Intercom CRM.
Moreover, it allows them to work closely with the sales team to identify the right leads, which ultimately makes their marketing efforts more effective and gives a better return on investment.
Remote Team
The integration of KrispCall with Intercom CRM significantly benefits remote teams. This integration allows remote teams to work and collaborate from anywhere with an internet connection. Plus, with easy access to relevant customer data and history, they can deliver the same level of customer service as on-site work.
It also facilitates teamwork, knowledge sharing, and unified customer interactions, regardless of geographic location, by letting remote teams share call recordings, notes, and customer information effortlessly.
How to integrate Intercom with KrispCall?
To integrate Intercom with KrispCall, follow these steps:
- Log in to KrispCall using the correct credentials.
- Navigate to the “Settings” menu and find the “Integrations” option.
- Under “Integrations,” you will see the “Intercom” option. Click on the “Connect →” button. You will now be asked to log in or sign up for Intercom. Login to your Intercom account with the correct credentials to proceed.
- Your KrispCall account will be integrated with Intercom once you log in.
- On the Integrations window, click the Toggle button to turn on the Intercom integration.
- Check out the “General settings”, “Workflow settings”, “Connected numbers”, and “Advanced settings” options to know what you can do with this integration.
- If you don’t need it anymore, you can conveniently disconnect it.
