KrispCall x Zoho Desk
Talk, Track, and Support – All from One Place

Initiate customer support calls directly from any Zoho Desk ticket with KrispCall’s one-click calling feature. There’s no need to manually dial numbers or search for contact details, as everything is integrated and accessible.

All call logs are automatically stored under the relevant ticket and customer profile, so your support team can quickly reference past conversations and maintain context. It helps your team stay focused on customer problem-solving instead of managing conversation logistics.

Send SMS updates, confirmations, or quick responses directly from your Zoho Desk tickets. Text customers instantly about resolution status, appointment confirmations, or urgent notifications without switching platforms.

Every SMS is automatically logged under the respective ticket and customer profile, keeping your support records complete and organized. You can send proactive updates, collect quick feedback, or provide instant confirmations directly within your support workflow.

Stay organized by accessing all customer call recordings and voicemails linked to the appropriate ticket directly, within your Zoho Desk tickets. Review any support conversation at any time, keeping you prepared for follow-ups and escalations.

Having everything centralized ensures you never miss critical customer feedback or important details shared during calls. Your support team can quickly reference past conversations to provide consistent, informed assistance.

Keep your customer contact details up to date with KrispCall and Zoho Desk integration. Any new or updated contact information is automatically synced across both platforms to maintain accurate, real-time customer data.

Automatic syncing eliminates data errors and ensures your team can respond quickly without worrying about outdated information. This helps your support agents focus on resolving issues rather than verifying contact details.

The notes logging feature makes it easy to document every detail of customer interactions. Any note you create, edit, or delete during a support call automatically syncs with Zoho Desk after you enable the Notes Logging toggle. 

With everything saved automatically, your support team can focus more on solving customer problems and building positive relationships. No critical details get lost, follow-ups become more effective, and your support tickets stay clean, comprehensive, and always up-to-date.