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Unlock Seamless Excellence and elevate customer support to a new standard with our Zendesk integration. Experience efficiency, personalization, and data integrity at its best.

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Direct Calls and SMS from Zendesk

KrispCall’s integration with Zendesk CRM streamlines customer communication by enabling direct calls and SMS from the Zendesk platform. Your agents will no longer have to switch between multiple tools and applications to communicate with customers.

The direct calling and SMS features provided by KrispCall and Zendesk ensure that your team can respond to customer inquiries promptly and in a personalized manner. With this feature, your support team can provide customers with more immediate and personalized support.

Please note that in order to enable click-to-call functionality, it’s necessary to install the KrispCall Dialer extension on your browser. You can conveniently locate and install the extension by following this link.

Zendesk Direct Calls and SMS
Zendesk Seamless Data Synchronization

Seamless Data Synchronization

Keep your data in perfect harmony across KrispCall and Zendesk CRM. This integration ensures that your customer information, call logs, and support data are always up-to-date and consistent.

This feature ensures that no matter where your support agents access customer information, it’s always accurate and up to date. Get accurate, real-time information that empowers your team to make informed decisions and provide better support by eliminating data inconsistencies.

Task Automation for Time Savings and Error Prevention

Take advantage of efficient support operation with task automation with KrispCall’s integration with Zendesk. With this dynamic integration, mundane tasks are effortlessly automated, liberating your team from manual processes.

Set up rules and triggers that automate routine tasks, saving precious time and reducing the risk of errors. You can boost your team’s productivity and enhance the customer experience with features that simplify, improve, and streamline your support operations.

Zendesk Task Automation for Time Savings and Error Prevention
Zendesk Record Calls (On Demand)

Record Calls (On Demand)

Provide your support team with the ability to record calls on demand. This feature is essential for training, quality assurance, and legal compliance.

Experience the freedom of automated call recording, enhancing not only your efficiency but also mitigating the risk of oversight. KrispCall and Zendesk redefine the customer support landscape by putting control in your hands, making recording calls an integral part of your streamlined workflow.

Benefits of Integrating KrispCall with Zendesk

Benefits of Integrating KrispCall with Zendesk CRM

1. Seamless Customer Experience: Streamline customer support by providing agents with a unified platform for calls, messaging, and customer data. No more juggling multiple tools; it’s all in one place for a frictionless customer experience.

2. Efficiency Redefined: With automated call logging and ticket creation, your team can focus on what truly matters—assisting customers. Time-consuming administrative tasks have become a thing of the past, boosting agent productivity.

3. Personalized Service: Gain a 360-degree view of your customers, delivering tailored support based on their unique needs and interactions, ensuring every customer feels valued and understood.

4. Enhanced Data Integrity: Ensure data accuracy and compliance by recording calls on demand. This valuable resource not only aids in quality assurance but also safeguards your support operations in case of disputes.

5. Empowered Collaboration: Improve teamwork and knowledge transfer among support agents with seamless data sharing. The integration encourages collaboration, reducing customer frustration and facilitating efficient issue resolution.