Zendesk New
Zendesk integration overview
Install KrispCall Browser Extension to enable Click to Call functionality
Install the KrispCall Browser Extension to enable Click to Call functionality from within Zendesk.
This extension integrates directly with Zendesk, allowing users to make calls without leaving the platform, improving workflow efficiency and communication.
Make & Receive Calls Directly in Zendesk
Eliminate unnecessary steps! KrispCall’s integration enables agents to handle inbound and outbound calls right inside Zendesk, removing the hassle of switching between platforms. Instantly assist customers, troubleshoot issues, and follow up without disrupting workflows. This feature is perfect for IT support, customer service teams, and help desks handling high call volumes, improving efficiency and reducing wait times.
Instant SMS for Faster Actions
Speed up your follow-ups! With KrispCall, agents can send SMS with just a few clicks from Zendesk tickets or contact profiles. No switching platforms—just click and connect. Whether confirming appointments, sending quick updates, or addressing urgent issues, this feature empowers teams to act fast and keep customers engaged.
Automatic Call & SMS Logging for Accurate Records
Keep everything organized without lifting a finger! KrispCall automatically logs every call, SMS, missed call, and voicemail under the correct customer profile in Zendesk. Agents get full context before responding, ensuring smoother ticket resolutions and eliminating manual data entry. This is a game-changer for businesses aiming for precision, compliance, and better tracking of customer interactions.
Track Every Detail with Notes & Tags
Keep every detail organized! KrispCall syncs call recordings, voicemails, and SMS threads into Zendesk while allowing agents to add notes and tags for better tracking. Categorize interactions, highlight key details, and ensure every follow-up is backed by context. Whether for training, auditing, or personalizing responses, this feature keeps your team aligned and informed.
Contact Sync for Effortless Data Management
Contact Sync for Effortless Data Management KrispCall’s integration with Zendesk ensures that all contact details are synced automatically between both platforms. With accurate and up-to-date customer information at their fingertips, agents can respond smarter and more effectively. Additionally, this feature ensures that your team has consistent contact data across platforms, leading to better collaboration and reducing any errors or miscommunication.
Benefits of Integrating Zendesk with KrispCall
Seamless Customer Experience
Efficiency Redefined
Personalized Service
Enhanced Data Integrity
Boosting Sales, Marketing, and Remote Work
Sales Team
Marketing Team
Remote Team
Integrate Zendesk with KrispCall easily with our guide
Sign in to KrispCall
Access your KrispCall account and navigate to Settings to begin the integration.
Open the Integration Menu and Select Zendesk
In the Settings menu, click on Integrations under App Settings to continue and find Zendesk in the list for integration.
Login to Zendesk Account
After this, a new window will appear, indicating you to sign in to or choose your Zendesk account for integration.
Edit Zendesk Integration Features
Click the 3-dot to manage the integration.
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
Brighton Tashobya
Contributing Author
Jun 21, 2024
“An all-action dashboard for monitoring and analyzing your connections makes KrispCall worthwhile. Having a local number breaks the ice on its own, and the easy-to-use interface with a great user experience simplifies your work.”
Eduardo Almeida
Member
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Shazzadul Islam Fahim
CRM Administrator
Feb 13, 2024
“KrispCall is hassle-free to implement. I can now use an international number while staying in another country, which has helped my business grow.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
James Edward Allan
Director
Jun 11, 2024
"The call quality is excellent and the customer service is miles better than so many services"
Rajendra Shrestha
Founder & CEO
Mar 23, 2024
“KrispCall solves the problem of relying on country-specific telecom providers by offering instant access to phone numbers from multiple countries, making it easy to get international numbers and make calls.”
Jeronimo Arias Gomez
Founder & CEO
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Achref Ben Hadj M.
Building Designer
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Nomanqoba Mthembu
Member
Feb 19, 2024
“I enjoy the ease of the app, which allows me to make calls even without having a phone, and the support team is always there to help.”
Vuong Nguyen
AEM Developer
Jan 07, 2024
“I am able to register multiple phone numbers across different countries for SMS and phone call functionalities in a Public Sector Project”
Frequently Asked Questions
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The integration connects KrispCall’s telephony features with Zendesk, allowing users to manage calls, track customer interactions, and streamline support processes directly within Zendesk.
To integrate, log into your KrispCall account, navigate to Settings, select Integrations, find Zendesk, and follow the prompts to connect your accounts.
Key features include click-to-call functionality, automatic call logging, access to call recordings, and real-time synchronization of customer data between KrispCall and Zendesk.
