Slack Integration


Slack integration overview
Slack Integration for Increased Functionality of KrispCall Call Center Software
Manage calls and messages easily within Slack, keeping track of every interaction, be it calls, texts, and notes—all in one place. Stay organized and improve productivity.
Quick Calls & Texts with One Click
Stay Organized with Notes & Tags
Stay on Top with Real-Time Notifications
Easy Access to Call History
Install KrispCall Browser Extension for Instant Calling
Install the KrispCall Browser Extension to enable Click to Call functionality from within Slack.
This extension integrates directly with Slack, allowing users to make calls without leaving the platform, improving workflow efficiency and telephony.

Make Calls with a Single Click
Initiate calls instantly with a single click. No need to switch between apps or copy-paste numbers; simply click on a contact’s phone number within Slack, and you’re instantly connected.
This seamless integration keeps your focus on building relationships rather than managing logistics. By simplifying the calling process, your team can engage with customers more effectively, ensuring that every interaction is meaningful and contributes to business growth.
Instant SMS Messaging
Send SMS instantly without switching between tools. Just click, type, and send without extra steps. This is perfect for quick updates, reminders, or follow-ups. Every message reaches the right person without delay.
Each message is automatically logged under the respective contact, providing a comprehensive view of interactions. This functionality not only boosts engagement but also allows for personalized messaging that resonates with your audience.
Organize follow-ups with automatic Slack threads
Stay on top of your conversations with KrispCall’s automatic Slack threads for every interaction. Whether it’s a call or SMS, a new thread is created in your Slack channel right away. So, your team can reply, add notes, and follow up directly in the thread without needing to switch platforms.
Bringing conversations into Slack reduces confusion and keeps message overload in check. Replies from clients appear in the same thread while making everything easy to follow. KrispCall and Slack integration helps your team stay connected, respond quickly, and manage conversations smoothly.
Auto-sync new contact
Enjoy seamless, one-way synchronization. Any contact updates or additions made within KrispCall are automatically pushed to Slack. This one-way sync eliminates data discrepancies and boosts productivity.
This ensures that your team always has access to accurate contact information, enhancing productivity and preventing errors. With consistent data at their fingertips, your team can focus on building stronger relationships without the worry of data discrepancies hindering their efforts.
Access Call Recordings and Voicemails
Listen to past conversations anytime with ease. Important details stay accessible without searching through notes. Also, training new team members becomes simpler. Every recording is just a click away for quick reference.
Similarly, voicemails log automatically without extra steps. No important message gets overlooked or lost. Every update stays within reach for better follow-ups. Quick access ensures nothing important slips through.
Boosting Sales, Marketing, and Remote Work
Sales Team

Marketing Team
Remote Team

Integrate Slack with KrispCall easily with our guide
Sign in to KrispCall
Log into your KrispCall account and navigate to the Settings menu to begin the integration process.
Open the Integration Menu
Go to "Integrations" under App Settings and select Slack from the list of available integrations.
Connect Slack to KrispCall
Click the "Connect" button to open the authorization page. Choose the Slack channel where you want the integration to work, then click "Allow."
Activate the Integration
Once connected, a confirmation message will appear, and Slack will be listed under active integrations in KrispCall.
Frequently Asked Questions
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Yes, with KrispCall’s integration, you can initiate calls directly from Slack without switching to another app.
Yes, all calls, voicemails, and messages are automatically recorded in Slack, so you never lose track of important interactions.
No, once integrated, you can access KrispCall’s calling and messaging features directly within Slack without extra installations.
No, once integrated, you can access KrispCall’s calling and messaging features directly within Slack without extra installations.