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Virtual Call Center Software
Connect Your Distributed Team With Virtual Call Center Software
Manage inbound and outbound calls, business texts, customer details, and remote agents from one cloud-based platform. KrispCall helps sales and support teams stay connected and serve customers across locations and time zones.
9000+ companies worldwide trust and cherish our service
A virtual call center is a cloud telephony system that allows sales and customer support agents to handle business calls from different locations using VoIP instead of on-site PBX hardware.
Agents use an internet-connected device to make and receive calls, send messages, access customer details, and collaborate with their team through features like automatic call distribution (ACD) and skill-based routing. With KrispCall, remote agents can manage calls, SMS, voicemail, recordings, notes, and CRM activities from one shared workspace.
Managers can also review conversations, monitor performance, and guide agents without needing everyone in the same office. Build a flexible call center operation that can serve customers from anywhere while keeping conversations organized and accessible.
Powerful Features That Turn Every Remote Agent into a High Performer
Unified Callbox - Keep Every Customer Interaction in One Place
Bring calls, SMS, voicemail, notes, tags, and recordings into a single organized workspace. Agents can quickly review previous conversations, understand customer needs, and continue interactions with better context.
Centralized history of customer calls and messages.
Quick access to notes, tags, voicemail, and recordings.
Shared visibility for agents and supervisors.
Multichannel Support - Manage Calls and Messages Together
Handle customer conversations across business calls and text messaging from one cloud-based platform. Your team can respond more consistently without switching between disconnected tools.
Manage voice calls and business messages in one place.
Give agents access through internet-connected devices.
Maintain consistent customer context across interactions.
IVR - Guide Callers to the Right Team
Create customized Interactive Voice Response menus that help callers reach the right department or agent. Route incoming calls based on customer selections, business hours, team availability, and configured call queues.
Build multi-level IVR menus.
Direct calls to relevant teams or departments using ACD and call queuing.
Reduce unnecessary transfers and improve call flows.
CRM Integrations - Connect Calls With Customer Data
Integrate KrispCall with the CRM and business tools your team already uses. Give agents access to relevant customer details and keep call activities connected with existing sales and support workflows.
Connect with tools such as HubSpot, Pipedrive, and Zoho CRM.
Access customer details before and during conversations.
Reduce manual work by keeping activities connected.
Power Dialer - Speed Up Outbound Calling
Reduce repetitive manual dialing and help agents move through prioritized contact lists more efficiently. The Power Dialer supports outbound sales, lead follow-ups, surveys, and customer outreach.
Dial contacts sequentially from prioritized lists.
Reduce time spent entering phone numbers manually.
Keep outbound agents focused on live conversations.
Loved our features?
Explore MoreWhy Choose KrispCall Virtual Call Center Software?
Keep Customer Conversations Organized Without Extra Tools
- Store calls, SMS, voicemail, notes, and recordings together in one workspace instead of stitching together separate apps.
- Give agents access to previous customer interactions the moment a call connects.
- Help supervisors review conversations and support agents in real time, without needing separate monitoring software.
Build a Global Calling Presence Faster Than Traditional Setup
- Purchase and manage virtual numbers in supported countries without regional infrastructure investment.
- Serve customers across different regions and time zones from a single dashboard.
- Manage multiple business numbers from one platform instead of per-country vendor contracts.
Get Agents Started in Minutes, Not Weeks
- Use an intuitive web-based workspace that requires no on-site phone hardware.
- Reduce the need for complex on-site phone infrastructure and IT setup time.
- Give remote agents access from supported desktop and mobile devices on day one.
Manage Calling, AI, and CRM Workflows Together
- Use AI tools for transcription, summaries, and message assistance built into the same platform agents already use.
- Connect KrispCall with CRM and business applications without third-party middleware.
- Manage inbound and outbound activities from one platform, cutting the tool-switching that slows other providers' workflows.
Tailored Call Center Solutions For All Your Needs
AI Call Center
Use AI-powered tools to review recorded calls, summarize conversations, improve messages, and help agents prepare better responses reducing average handling time without adding headcount.
Inbound Call Center
Manage incoming customer calls with IVR, ACD-based transfers, voicemail, shared numbers, and organized customer histories, so callers reach the right agent on the first attempt.
Outbound Call Center
Support sales calls, lead follow-ups, surveys, reminders, and outreach campaigns with power dialing and call queuing tools built for high-volume teams.
Blended Call Center
Give agents one platform for managing both incoming customer requests and outgoing calls, with skill-based routing to balance workload automatically.
Threads of Brilliance
AI Suggestion, Reply, Transcribing & Summarizing
Save up to 50% of time per interaction with KrispCall’s Virtual Call Center Solution
KrispCall provides center features like Unified Callbox, IVR, power dialer, bulk SMS, CRM integration, inbound/outbound telephony, and AI-powered insights that help answer calls more efficiently while maintaining high levels of customer satisfaction.
Reach Customers Worldwide with Virtual Phone Numbers
Connect globally and appear local with KrispCall's virtual office numbers. Enable your remote call center to receive calls from anywhere and manage call center operations from anywhere while growing your business worldwide.
- Popular
- North America
- South America
- Europe
- Asia
- Africa
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
J C.
HR Officer
Jun 23, 2025
“I love how easy KrispCall is to use, and the helpful support makes it easy for me to manage multiple numbers and stay connected globally.”
Mike B.
Co-Founder and Business Dev...
Jun 04, 2025
“KrispCall won us over with lightning-fast support, effortless access to numbers and SMS, and pricing that makes sense for small businesses.”
Tkachenko E.
Software Developer
Apr 21, 2025
“KrispCall lets me manage all my calls, texts, and voicemails from one place, helping me stay organized and present a professional image wherever I work.”
Amanda C.
CEO
Jan 22, 2025
“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”
Nagendra V.
Digital Marketing Specialist
Oct 07, 2024
“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”
James S.
Software Engineer
May 21, 2025
“KrispCall’s easy setup and intuitive interface keep my team’s communication organized, while its AI-powered platform has streamlined global calls and customer interactions.”
Taha Ryuko S.
Founder & CEO
May 29, 2025
“We received a prompt response right after reaching out, and KrispCall helped resolve my virtual identity issue.”
Colin L.
Server
Feb 11, 2025
“We use KrispCall for a Hong Kong number to receive OTPs—the service is reliable, support is excellent, and the daily usage emails keep us in the loop.”
Lucas W.
Product Manager
Dec 3, 2024
"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"
Pushkar Verma
Director
Aug 12, 2024
“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”
Turan B.
Researcher
Jun 05, 2025
“KrispCall helped me get a virtual number that makes international calling smooth and easy.”
Sandeep M.
Real Estate Specialist
Apr 22, 2025
“KrispCall helped me get a UK number and set up WhatsApp and Telegram effortlessly for my real estate client calls from Dubai.”
Teddy M.
Finance Professional - Busin...
Feb 04, 2025
“Super quick setup and amazing support, KrispCall made it easy for our customers to reach us!”
Hunter F.
Business Analyst
Nov 12, 2024
"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"
Matthew Jones (JP, AFIML)
Associate Fellow
Jul 18, 2024
“Been using KrispCall for a while now and the service is great and the customer support is so responsive”
Instantly integrate KrispCall with 100+ CRMs
KrispCall’s robust integrations effortlessly connect with your existing technology. Plus, with support for Zapier, Make, and more, you can build custom integrations tailored to your specific needs.
Hubspot
Pipedrive
MS Teams
Zoho CRM
ActiveCampaign
Crisp
MS Dynamics 365
monday.com
Capsule
Front
noCRM.io
Nimble
Bitrix24
Intercom
Help Scout
Salesflare
Pipeline
Outreach
Ontraport
Nutshell
Klaviyo
Gorgias
FreshSales
Firmao
Apptivo
Close CRM
Kommo
LeadSquared
TeamLeader
Keap
Engagebay
OnePageCRM
Salesmate
Salesloft
Pipeliner
Zendesk
Copper
Integrately
Make
Pabbly
Highlevel
Pipedream
Pricing that fits all team needs and sizes
Select the plan that best suits your business requirements based on the number of users and features you need.
Starter
Best for solo agents, freelancers & small teams up to 5 people
- Up to 5 users New
- 1 free US/UK/CA number per user Other countries require number purchase fees along with carrier specific-document verification. Disclaimer: The Call and SMS functionalities will be limited without the KYC verification.
- Call monitoring & coaching
- Multi-level IVR for call routing
- SMS rephrasing
- 100+ integration platforms
Advance
Best for growing sales teams, call centers/BPOs & businesses scaling past 5 users
- Up to 50 users
- Call recording
- Call transferring
- Call transcription & summary Add on
- Power dialer
- Bulk SMS campaigns
- Salesforce integration
Max
Best for growing businesses with high-volume, predictable calling and messaging needs.
- No member limit
- Unlimited outbound calling Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- Unlimited inbound calling Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 1,000 SMS Segments Includes 1,000 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Max users
- Shared team usage pool Calling and SMS allowances are pooled across all Max users in the account. Each paid user increases the total shared monthly allowance.
Enterprise
Custom-built for large businesses that need enterprise-grade security, compliance, and flexibility
- Unlimited users seats
- Custom uptime SLA
- Dedicated manager & onboarding
- ISO 27001 compliance support
- Advanced admin controls
- Faster priority support
- Custom invoicing and procurement
Phone numbers and usage are billed separately where applicable. Rates vary by country and number type. View Calling/SMS Rates
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
Other than hardware, costs can include contact center software subscriptions, high-speed internet connection requirements, agent tools (headsets, webcams, chairs), training, integrations, and technical support services.
A virtual call center lets customer service agents work from anywhere, needing only a headset and a reliable internet connection. This allows businesses to hire top talent globally without being limited by office space or geographical location, while maintaining the same call center model effectiveness.
To choose the best virtual contact center software:
- Assess your needs – Identify center features your team requires, like call routing, reporting, or CRM integration
- Check scalability – Ensure the contact center platform can grow as your business expands
- Evaluate ease of use – The interface should be intuitive for remote agents and managers
- Consider reliability – Look for strong uptime, security, and customer support
- Compare pricing – Match key features with your budget to get the best value
- Test before buying – Take advantage of free trials or demos to see how it works in real call center operations
A virtual contact center operates entirely online using cloud-based center software. Remote agents connect from anywhere via the internet, handling inbound calls, outbound calls,chats, and emails through the platform. The virtual software manages call routing, records interactions, integrates with CRM tools, and provides real-time analytics, allowing teams to collaborate and serve customers efficiently without being in a physical office space
The main advantage of virtual call center software is that it makes center agents’ and supervisors’ jobs easier, providing real-time insights, coaching, and efficient call management. With features like CRM integration and flexible call routing rules, agents can spend less time on administrative tasks and more on engaging with customers. This improved efficiency naturally leads to a better customer experience, as callers are connected to the right agent quickly and support is more focused and effective.
To manage a virtual contact center, provide clear guidance and expectations for your remote agents, equip them with the right virtual software tools, and offer continuous training and support. Regularly monitor performance through call monitoring and center metrics, maintain open communication, and optimize call flows to ensure the team stays productive and delivers excellent customer service during all business hours.
To move from an on-premises setup to a virtual contact center, a business should choose the right cloud-based center software, train agents for remote work, set up clear workflows and call forwarding rules, and equip the team with necessary tools, including reliable internet connections. Test the system and monitor performance to ensure a smooth transition from traditional call center operations.
