Choosing a VoIP provider requires looking beyond its price tag. While CallHippo is widely recognized for its accessibility and tiered scalability, its 10-day free trial and multi-tier pricing models can be confusing for first-time buyers.
Though it offers a reliable number of features, including unlimited calling to the USA and Canada. But it still lacks advanced AI features, requires add-ons, and charges per minute, which makes it less reliable for growing businesses.
In this guide, let’s explore CallHippo’s pricing strategies and the features locked behind its high-tier plans.
✨ Key Takeaways
- CallHippo’s Essential plans start at $1/user/month (Basic) and go up to $45 (Ultimate), with Pro Suite from $35 (Bronze) to a custom Enterprise plan billed yearly. Features like call recording and AI tools are locked to higher tiers, and there are add-ons for transcription and SMS overages.
- Expect extra charges for SMS overages ($0.01-$0.94/text), toll-free numbers ($12/month + $0.033/min), call forwarding (double billing), international calls (per-minute rates), and A2P compliance fees ($3-10/month).
- KrispCall offers better value starting at $12/user/month with a Unified Callbox, unlimited SMS/recording across plans, broader global coverage, and fewer add-ons, edging out CallHippo’s higher tiers and hidden costs for scalable business needs.
CallHippo plans and pricing overview
CallHippo’s AI business phone system plan usually offers two basic pricing models: Essential Plans and Pro Suite Plans.
Essential plans
The Essential plans of CallHippo are best for businesses that need AI-enhanced customer support and contact center solutions. It offers four pricing tiers: Basic plan, Starter plan, Professional plan, and Ultimate plan.
Let’s explore them:
| Feature | Basic | Starter | Professional | Ultimate |
| Price annual basis | $1 per user/month | $19 per user/month | $29 per user/month | $45 per user/month |
| Free phone number | 1 Phone Number/User | 1 Phone Number/User | 1 Phone Number/User | 1 Phone Number/User |
| DID Group | No | No | No | Yes |
| Call logs | No | 1 Month | Life Time | Life Time |
| SMS (Text Message) | 100 SMS | 100 SMS | 100 SMS | 100 SMS |
| Call recordings | No | No | Yes | Yes |
| AI (Automatic Voicemail Drop) for PD | No | No | No | Yes |
| Multilingual IVR | No | No | Yes | Yes |
| Concurrent Calls | No | Unlimited calls | Unlimited calls | Unlimited calls |
| Number Porting | No | Yes | Yes | Yes |
| Reports Via Email | No | No | No | Yes |
| 2FA | No | Yes | Yes | Yes |
Note:The above-mentioned prices are the starting prices for CallHippo’s essential plans. The CallHippo cost may vary based on the number of users or features you choose, depending on your business needs.
Basic
The Basic plan is CallHippo’s low-tier plan; it costs $1 per user per month, billed monthly or annually. It’s suitable for individual users, freelancers, or small teams just starting with VoIP.
The features included in this plan are:
- SMS (Text messages) & MMS
- 1 Free Phone Number
- Voicemail
- Free WhatsApp Business API
- AI Global Connect
- Click To Dial
This plan is best for users who want a simple, no-cost solution for basic calling and messaging.
Though this plan is considered good, it is not suitable for medium- or large-sized business teams, as it lacks toll-free numbers, analytics, reporting, and advanced integration or automation features.
Starter
The Started plan is priced at $25 per user per month on a monthly basis, and $19 per user per month on an annual basis. The base of this starter plan is a basic plan, adding calling minutes and basic analytics for small teams.
It provides all of the features of the Basic plan plus:
- 100 SMS (Text Messages)
- Unlimited Minutes (Includes both landline & mobile calling)
- Basic Report Analytics
- Website Callback Button
- Clone Number/User Setting
- SMS Template
It is ideal for small businesses or startups that need more calling and basic sales or support reporting.
This plan is just one step up from the Basic plan. However, it still has limited calling minutes and SMS, no call recordings or advanced analytics, and no dedicated account manager or custom integrations.
Professional
The Professional plan costs $29 per user per month on an annual basis, while $39 per user per month on a monthly basis. It contains unlimited calling with more advanced features.
Includes all starter features and:
- 500 SMS (Text Messages)
- AI Reports/Analytics
- Call Recordings
- Multilingual IVR
- Email Notification For Voicemail
- Custom Greetings
- Role-Based Access Control
- AI Voicemail Transcription
This is best for growing or an outbound call center team with a higher calling volume and a need for call recordings. Teams that need unlimited calling and smart analytics for performance tracking.
The limitations of this Professional plan are that it has no dedicated account manager and no custom integrations or SSO.
Ultimate
The Ultimate plan is CallHippo’s most advanced Essential offering, priced at $45 per user per month on an annual plan and $55 per user per month on a monthly plan. It is designed for larger teams or businesses with high-volume needs.
In this plan, you get all of the features of the Professional plan, including:
- Call Reminder
- Embedded Dialer Integration
- Single Sign On (SSO)
- Personalized Onboarding
- Call Tagging
- Holiday Routing
- Call Blocking
- Multi-level IVR
This plan is best for businesses that require advanced integrations, SSO, and dedicated support for scaling operations.
No enterprise-level features like custom onboarding or compliance support (these are in the Enterprise/Pro Suite plans).
Pro Suite plans
The CallHippo Pro Suite includes Bronze, Silver, Platinum, and Enterprise plans, built for bulk calling and call-center-style use. Each tier adds more automation, analytics, and support on top of the previous tier for increasingly larger teams and more complex workflows.
Let’s dive in:
| Feature | Bronze | Silver | Platinum | Enterprise |
| Pricing (Yearly basis) | $35 per user/month | $39 per user/month | $49 per user/month | Contact Sales |
| Free phone number | 1 Phone Number/User | 1 Phone Number/User | 1 Phone Number/User | 1 Phone Number/User |
| VIP Hotline | No | No | No | Yes |
| Calling Minutes (US/CA) | Unlimited Minutes | Unlimited Minutes | Unlimited Minutes | Unlimited Minutes |
| Call Blocking | No | Yes | Yes | Yes |
| Local Presence | Yes | Yes | Yes | Yes |
| Volume Discount | No | Yes | Yes | Yes |
| Call Logs | 6 months | Life Time | Life Time | Life Time |
| Multiple Integrations | Yes | Yes | Yes | Yes |
| Smart Switch | Yes | Yes | Yes | Yes |
| Concurrent Calls | Unlimited | Unlimited | Unlimited | Unlimited |
| 3-Digit Editable Extension | No | No | Yes | Yes |
Bronze
The Bronze plan is the entry-level plan in the Pro Suite, starting at $35 per user per month (annually) and $39 per user per month (monthly). This focuses on providing small teams with unlimited calling capacity and core call center capabilities at a cost-effective price.
Key features found in the Bronze plan are:
- MMS
- Forward-To-Device
- Click To Dial
- Clone Number/User Setting
- Call Mute
- Shared Inbox
- Voicemail
- Skill-Based Call Routing
- Webhook
It is best for early‑stage or small businesses starting outbound or inbound call center campaigns that want predictable, unlimited calling with essential compliance and integration features.
Its main limitations are the absence of features that appear only in higher tiers, such as live call monitoring, free call recording, call distribution, pause‑resume recording, after‑call work modules, and call dispositions, which can restrict coaching and post‑call analysis as teams scale.
Silver
The Silver is built on Bronze, adding some additional features that usually cost $49 per user per month on monthly billing, or $39 per user per month on annual billing. It is suitable for fast‑growing teams that need stronger management tools while staying cost‑efficient.
Features available in Silver include Bronze plan features plus:
- Role-based Access Control
- Pause-Resume Recording
- Live Call
- Call Dispositions
- Free Call Recordings
- After Call Work
It is best for teams that need to coach agents in real time, keep calls compliant, and capture consistent outcomes at scale without yet requiring omnichannel inboxes or advanced AI analytics.
Its limitations are that it still lacks Pro‑level extras such as unlimited QA/guest users, voice broadcasting, AI reports/analytics, SSO, and an omnichannel inbox, so very advanced automation and multi‑channel contact center management will still require an upgrade.
Platinum
The Platinum plan upgrades the Pro Suite to a complete advanced call center solution. This plan costs $49 per user each month when billed annually and $59 per user each month when billed monthly.
All the features found in everything in Silver plus:
- AI chat/ voice Agents
- Hide Number From Agent
- Unlimited QA/Guest Users
- Free Omnichannel Inbox
- AI Workflows
- Voice Broadcasting
- Free Flow Builder
- AI Smart DID Routing
- Call & SMS Automation
- AI Reports/Analytics
The Platinum plan includes advanced calling features and is best for large teams running sophisticated, multi‑channel campaigns that need automation, routing intelligence, and deep reporting for QA, compliance, and performance optimization.
Its limitations are that highly customized features like global calling bundles, specific data-storage rules, power dialers by default, and specialized compliance setups are only available in the Enterprise tier, which may limit very large or regulated organizations using Platinum.
Enterprise
The Enterprise plan is a top‑tier, fully customizable Pro Suite level designed for global call centers and large organizations that require tailored calling. It is a scalable solution that offers an AI voice agent, voice agent capabilities, compliance, and phone support arrangements beyond fixed per‑user plans.
Available features on the Enterprise plan:
- Power Dialer, Parallel Included
- Developer Support
- Unlimited Minutes to US/CAD
- Custom Reports
- Speech Analytics or CallHippo AI included
- Minimum 20 Users
- Customize Add-ons for other countries & SMS
- Custom Onboarding
- Priority Support
This plan is best for enterprises and BPO call centers that operate at scale across multiple regions, require strict compliance (e.g., SOC‑type processes handled by CallHippo’s team), and want vendor‑backed SLAs, white‑glove onboarding, and engineering‑level support.
Its main limitations are the lack of transparent, self‑service pricing, the higher minimum‑user requirement, and the likelihood of higher overall cost and longer procurement cycles, which can make it unsuitable for very small or budget‑constrained organizations.
Optional add-ons of CallHippo
CallHippo offers several add-ons that can enhance its services. These include customized add-ons for specific countries and SMS functionalities, as well as options for custom data storage and API usage.
Top optional add-ons and pricing:
- Call scribe: For just $15 per user per month, you gain instant access to call transcriptions of recorded calls, enabling you to stay informed and productive.
- Dashboard user: At $15 per user per month, this option grants users dashboard access to vital web applications, empowering them to leverage every tool at their disposal.
- CNAM (Caller ID Name): A one-time setup fee of $100 ensures your business name is prominently displayed on incoming calls nationwide, enhancing your professional image.
- SMS services: For only $3 per month, you can use SMS services in the US and Canada, fully compliant with A2P guidelines and covering applicable charges.
- Remediation service: Invest $100 per number to eliminate the SPAM status from your number, restoring your reputation and call reliability.
- Spam watch: For just $2 per number per month, you can monitor your number to ensure a Spam-Worry-Free dialing experience and protect your communications.
Extra costs and hidden fees in CallHippo plans
CallHippo’s hidden fees or extra costs may come from different sources essential features. Some of them are:
Texting limits & overage SMS fees
You only get 100, 500, or 1,000 SMS per user on Starter, Professional, and Ultimate; anything above that is billed per text, at roughly $0.01 to $0.94 per outbound SMS, depending on destination and number type.
Toll‑free numbers & “unlimited” minutes caveat
The “one free number per user” does not include toll‑free numbers, which can cost about $12 per month plus around $0.033 per minute for incoming calls, and “unlimited” minutes exclude premium, toll‑free, and some specialty numbers that are billed per minute.
Double-billing on call forwarding
When you forward calls, you pay twice: once for the inbound leg to your CallHippo number and again for the outbound call to the destination number. For local US-to-US forwarding, the rates are about $0.020 per minute for inbound call and $0.018 per minute for outbound calls, with potentially higher rates in regions like Alaska or Hawaii.
Paid call transcription/AI add‑on
Call transcription is not included in core plans; to get AI‑powered transcriptions, summaries, and advanced analytics, you must buy an AI add‑on starting at $10 per user per month, and some plans still require additional per‑minute or per‑feature charges on top.
Carrier registration & A2P fees
To register for messaging and stay compliant, there are recurring carrier registration charges of about $3–$10 per month, plus a one‑time $15 fee. Enabling A2P 10DLC SMS in the US/Canada adds around $3 per month per account or user, depending on setup.
International calling complexity & extra costs
International calls are billed at variable per‑minute rates based on country and number type, with pricing spread across a complex rate sheet; you must also pre‑purchase calling credits with a minimum top-up of $10 to place or receive calls.
What’s missing in each CallHippo plan
CallHippo’s basic Office Phone System plans start with Essential/Basic and go up through Starter, Professional, Ultimate, and Enterprise. The lowest tiers (Basic/Starter) include only core calling, voicemail, and limited SMS, but do not include advanced features such as call recording, AI analytics, detailed reporting, custom integrations, and Single Sign‑On (SSO).
In fact, the Professional plan, while adding call recording and basic AI reports, still lacks enterprise‑level support, customization, and priority help. Ultimate offers more customization and support, but accurate global calling scale and complete compliance tools are available only in the Enterprise tier.
CallHippo also offers the Pro‑Suite call center software plans, designed for high‑volume calling teams. The lower Pro‑Suite tiers (Bronze/Silver) offer unlimited calls with basic features, but don’t include higher‑end call center tools such as voice broadcasting, advanced analytics, or multi‑level transfers until the Platinum or Enterprise tiers.
Even Platinum, while richer in features such as conference calling and caller controls, still usually excludes AI‑powered call insights and requires add‑ons for features like call transcriptions or smart dashboards. The Pro‑Suite Enterprise delivers the complete set of call center capabilities but is custom‑priced and intended for larger teams.
CallHippo’s plan & pricing compared to competitors
CallHippo is a widely used cloud phone system with multiple tiers, including Essential Plans (Basic, Starter, Professional, Ultimate) and Pro Suite Plans (Bronze, Silver, Platinum, and Enterprise). They offer everything from core calling to advanced analytics and enterprise support.
However, KrispCall stands out as a strong competitor, replacing CallHippo, as it provides mobile access, SMS, and other advanced features at a lower rate than CallHippo.
G2 review: I really like our entire team can use the app on their personal phones. It keeps us reachable even when we are out of the office. Installing the app and moving our existing numbers to Krispcall was quick and easy. The mobility it offers without losing professionalism is a big win.
Kai C., Event Director, Mid-Market (51-1000 emp.)
Essential plan
KrispCall Essential plan priced at $12 /user/month for annual, and $KrispCall’s Essential plan is priced at $12 annually or $15 monthly per user, offering up to 5 users, global calling, basic analytics, call routing, and several integrations, making it suitable for small businesses and startups.
In comparison, CallHippo’s Essential plans are more varied: the Basic plan is just $1 monthly but offers minimal features, while the Starter plan ranges from $19 annually to $25 monthly, and the Pro Suite Bronze plan is $39 annually to $35 monthly, with more calling features but fewer integrations and no Unified Callbox.
Standard plan
For the Standard plan, KrispCall charges $32 annually or $40 monthly per user, including more features like unlimited users, advanced analytics, API access, SIP trunking, unlimited call recording, and developer support, ideal for mid-size businesses.
CallHippo’s equivalent Standard plans, Essential Professional ($29 annually or $39 monthly), Pro Suite Silver ($39 annually or $49 monthly), and Pro Suite Platinum ($49 annually or $59 monthly), offer more advanced calling but lack an internal message thread and many integrations found in KrispCall.
Enterprise plan
When it comes to Enterprise plans, KrispCall offers custom pricing that includes all Standard features, a softphone, a dedicated account manager, developer support, and custom integrations, tailored for large organizations.
CallHippo’s Enterprise plans range from Essential Ultimate at $45 annually to $55 monthly, and Pro Suite Enterprise with custom pricing, providing advanced calling and custom solutions, but typically fewer VoIP features and integrations than KrispCall.
Core features you’ll get with every plan
KrispCall and CallHippo both offer strong VoIP features for businesses. KrispCall includes a Unified Callbox for calls, voicemails, and messages; global calling, virtual phone numbers from over 100 countries; compliance call recording; advanced analytics; CRM integration; AI call coaching; and real-time reporting.
CallHippo offers features such as a power dialer, global connect, IVR, and gamification. Both platforms support call logging, call initiation, contact management, encryption, and mobile access. KrispCall is notable for its VoIP calling and AI coaching, while CallHippo emphasizes gamification and user-friendliness.
Best features of CallHippo and KrispCall
Both CallHippo and KrispCall offer VoIP features, with CallHippo excelling in detailed AI-driven analytics and live monitoring, and KrispCall standing out for its seamless integrations, international calling, and broad availability of virtual phone numbers.
Both platforms also let you set business hours, making it easy to manage agent availability and communicate support hours to customers.
Let’s look out for the features of CallHippo and KrispCall:
CallHippo
- Smart DID Routing: This feature optimizes contact rates by automatically matching the caller’s location with a local Direct Inward Dialing (DID) number.
- Answering Machine Detection: This technology uses AI to determine whether a call is from a live person or an automated voicemail system as soon as it connects. If a machine is detected, it can drop a pre-recorded message or disconnect, saving agents time.
- Post-Call survey: This tool allows businesses to automatically send satisfaction surveys via SMS, email, or interactive voice response immediately after a conversation ends.
- Voice Broadcast System: This feature enables businesses to send automated voice messages to large lists of recipients simultaneously.
- QA Agent: This is a dedicated dashboard role for quality assurance managers to efficiently audit call recordings and logs.
KrispCall
- Unified Callbox: Get every detail of call, SMS, MMS, and voicemails in a single window and access all conversations without switching apps.
- Shared Phone Number: Allows multiple people to call and text from a single number, enabling teams to collaborate on business communications, reduce missed calls, and improve customer service.
- Do Not Disturb Mode: Enable Do Not Disturb to mute calls and alerts, maintaining uninterrupted work focus temporarily.
- Multimedia messaging: Allows users to send messages with images, videos, and GIFs, along with text, to boost brand recognition.
- Voicemail Greeting: Create personalized, professional, and inventive voicemail greetings to welcome callers with automated voice messages.
KrispCall vs. CallHippo: Direct comparison
KrispCall and CallHippo are both cloud-based virtual phone systems designed for business communication. KrispCall generally offers superior features, global coverage, and customer support compared to CallHippo. Users have specifically praised KrispCall’s advanced call routing capabilities, noting its flexibility.
While CallHippo provides flexible pricing, KrispCall is highlighted for delivering greater overall value. KrispCall also offers advanced features such as call recording, tracking, and listening.
Let’s look deep down for KrispCall vs CallHippo:
| Aspect | KrispCall | CallHippo |
| Annual Price (per user per month) | $12-$32 | $19-$45 (Essential)$35-$49 (Pro Suite) |
| Unlimited Calling | Yes (US/CA) | Yes (US/CA, excludes premium numbers) |
| SMS (Text Messages) | Unlimited | 1000 SMS |
| Free phone numbers | Yes | Yes (1 per user) |
| Call recording | Unlimited | Limited |
| Voicemail | Yes | Yes |
| Integartions | 100+ | 100+ |
| Unified Callbox | Available across all plans | Not available |
| Power Dialer | Yes | Yes (Pro Suite Plan) |
| Privacy Support | 24/7 Custom Support | Dedicated account manager |
Key findings
- KrispCall and CallHippo offer similar core features, such as unlimited calling, SMS, call recording, and integrations, but KrispCall provides broader global coverage and AI call center features.
- CallHippo stands out with its free plan and free WhatsApp Business API, while KrispCall emphasizes advanced AI features and a more scalable structure.
- Both platforms offer enterprise-level plans and support for custom integrations, but CallHippo includes dedicated account management and compliance support in higher tiers.
- Pricing for the top-tier plans is identical at $42 per user per month, but CallHippo’s lower tiers are more affordable and include more basic features.
Should you still use CallHippo?
CallHippo is considered a good option for businesses seeking an easy-to-use, feature-rich cloud telephony solution, especially for small teams and those prioritizing responsive customer support and a user-friendly interface.
However, CallHippo’s pricing structure can be higher than some competitors’, and occasional reports have surfaced of unexpected incoming call charges for calling credits or add-ons.
Pros and cons of CallHippo pricing plans
CallHippo is a cost-effective option for small to mid-sized teams, but businesses that need advanced automation, global coverage, or AI features may need to upgrade or consider alternatives.
Here are some of the pros and cons of CallHippo’s:
| Pros | Cons |
| ✔️Affordable pricing starts at just $1 /user/month- $55 /user/month | ❌Lower-tier plans lack advanced features |
| ✔️Free plan and free trial available | ❌Some core features (like call recording, AI analytics) require add-ons or upgrades |
| ✔️Custom enterprise plans for unique business needs. | ❌International coverage is limited to 50+ countries only. |
| ✔️Easy onboarding and responsive customer support. | ❌Some users report unexpected charges for calling credits or add-ons. |
| ✔️Integrations with primary business tools are included. | ❌Limited flexibility in lower plans for automation and workflow advanced tools. |
Final verdict: KrispCall edges out on price
KrispCall edges out CallHippo in terms of pricing and features, making it a more cost-effective and scalable option for businesses of all sizes.
With plans starting at $12 per user per month, compared to CallHippo’s $18 per user per month, it offers a Unified Callbox across all plans, unlike CallHippo. KrispCall also includes advanced features such as call summary, a power dialer, and bulk SMS in its standard plans, while CallHippo reserves many of these for higher-tier options.
Additionally, KrispCall boasts broader global coverage and a more transparent, scalable pricing structure with fewer hidden fees and add-ons. This makes KrispCall a better choice for businesses looking for cost-effective, feature-rich, and scalable cloud telephony solutions.
