Avoxi Pricing & Plans: The Complete Breakdown in 2026

AVOXI connects businesses with customers across 150+ countries, making it a popular choice for companies that need global voice services and cloud contact center capabilities. With its cheapest plan starting at $0 per user per month, the platform initially appears to be incredibly affordable. 

But the real question is: does AVOXI pricing actually deliver the value it promises?

In this guide, we’ll break down AVOXI pricing and plans in 2026. You’ll learn how the plans work, what each tier costs, the key features included, and the add-ons that can affect your total bill. We’ll also uncover potential hidden costs, compare AVOXI with competitors like KrispCall, and help you decide which option works best for startups, small businesses, and enterprise teams.

Avoxi plans and pricing overview

Avoxi structures its contact center software pricing across three tiers: Launch, Contact, and Engaged Enterprise. Each of these plans is designed to scale with your team’s size and operational complexity.

Avoxi pricing plans at a glance:

Note: Pricing is based on an annual upfront payment. Monthly billing options are available. Additional taxes and compliance fees may apply.

Avoxi Launch Plan

The Launch plan is Avoxi’s entry-level offering, at $0/month and requires just one user and one phone number to get started. The Launch plan offers unlimited concurrent calls, with the ability to forward calls and manage incoming calls with basic routing rules. Considering it’s free, it also offers a good variety of features.

However, the $0 plan lacks essential call center features. Also, for this “free” plan, users still need to pay for a number per month, elastic SIP trunks fees, compliance fee, and call minutes fees.

Launch plan key features:

• Unlimited concurrent calls with global number coverage in 150+ countries
• Basic IVR , virtual attendant, and voicemail with email transcription
• Number porting across 50+ countries with instant activation
• 24/7 follow-the-sun support with HIPAA, GDPR, and PCI compliance
• UCaaS & CCaaS integration, call detail records, and API access

Avoxi Contact Plan

The Contact plan costs $29.99/month and adds missing features from the Launch plan, making it more than a basic VoIP tool. It gives you access to a proper suite of contact center tools and a full collaboration toolkit. With CRM integrations, WebRTC encryption, and access to online training modules, this is the perfect plan for growing SMBs or mid-market companies.

However, extensive integration opportunities, advanced features, and in-depth analytics remain locked behind the Enterprise tier. These all limit how far this plan can scale for mid- to large-scale contact center operations.

Contact plan key features:

• Everything in Launch, plus full collaboration features (barge, whisper, warm transfer)
• Softphone and mobile app access for remote and hybrid teams
• Call queuing, click-to-call , and live queue analytics
• Salesforce, Zoho, Zendesk, and 20+ CRM/app integrations, including best-in-class Salesforce call center systems support
• Customer onboarding, training, and SLA threshold monitoring for improved customer satisfaction

Avoxi Engaged Enterprise Plan

The Engaged Enterprise plan, priced at $49.99/month, is built for enterprise-size businesses and large-scale contact center workflows that need both depth and flexibility. This tier unlocks features, including advanced automation, data dips/ custom integrations, skills-based routing, bring-your-own-carrier support, and other upgrades.

That said, the absence of native AI features is a major setback at this price point,  especially as competing contact center companies increasingly bundle these into their standard packages. Teams with heavy AI feature requirements may find themselves needing to fill that gap with third-party tools.

Engaged Enterprise plan key features:

• All Contact plan features plus skills-based routing and queue callback
• Unlimited data and analytics storage with 60-month voice recording retention
• Outbound agent reporting and full SLA + environment monitoring
• Dedicated VIP/priority support team and ProServices configuration assistance
• HIPAA, GDPR, PCI, and SSO (G Suite/Okta) security compliance

Avoxi plans, options, and add-ons

The three core tiers are just the starting point. Avoxi layers several additional fees and optional services that can shift your total VoIP cost, so it’s worth mapping these out before finalizing a plan.

• Standard cloud service plan: A platform fee of $14.99 or 3% of total monthly spend, charged on top of your chosen plan.
• International compliance fee (INTFEE): A 21.6% administrative charge applied to monthly subscriptions and call traffic.
• Elastic SIP trunks/Outbound calling: Available across all plans at $19.99/trunk per month, with outbound calls billed separately at per-minute usage rates.
• New customer onboarding fee: A one-time professional services charge of $149.99 for up to 6 contact center licenses. Existing customers adding licenses beyond the initial setup are charged $29.99 per additional license.
• Account reactivation fee: Accounts terminated for non-payment are subject to a $50 reactivation fee in addition to any outstanding balance before service is restored.
• Credit card payment fee: Avoxi passes along a 3% surcharge on all credit card payments.
• Late payment fee: Any late payment shall accrue interest at 1.5% per month of the unpaid balance of the service charges, or at the maximum lawful rate under applicable law.
• Phone number pricing: Numbers start at $12.49/month across all plans.

Avoxi plan & pricing compared to competitors

When evaluating Avoxi’s pricing, it helps to compare it with a strong alternative, and KrispCall is one of the more compelling options in the market right now.  Both of these platforms target different ends of the market, so comparing them will give you some context for Avoxi’s price relative to its value.

KrispCall is a cloud-based contact center solution for small to mid-sized businesses. It offers 3 pricing tiers designed to accommodate businesses at different growth stages. All plans include core business phone features, with higher tiers adding advanced call center management capabilities for global growth. 

Essential plan 

KrispCall Essential, costing $12 per user per month (billed annually), is one option for startups or small teams (up to 5 users). Compared to Avoxi’s Launch plan, which has no monthly minimum but requires a $12.49/month phone number fee and a 21.6% compliance surcharge, KrispCall Essential is significantly more transparent in its pricing. 

Where Avoxi Launch lacks a softphone, mobile app, and any CRM integrations, KrispCall’s Essential plan includes 100+ CRM integrations, call recordings, click-to-call functionality, virtual numbers from 100+ countries, and 24/7 phone support, all at the entry level.

Standard plan

KrispCall Standard is designed for mid-sized businesses, growing teams, and call centers that need comprehensive unified communication features. At $32/user/month, it sits above Avoxi’s Contact plan minimum of $29.99/month, but once you factor in Avoxi’s compliance fee and per-number costs, the gap narrows quickly. 

KrispCall Standard plan adds advanced reporting, unlimited call recording and storage, call transfer, and a power dialer on top of everything from the Essential plan. All of these features are either available only in the Enterprise tier or billed as separate line items by Avoxi.

Enterprise plan

KrispCall’s Enterprise plan is a customized solution recommended for large enterprises, including developer support and a dedicated account manager. Like Avoxi’s Engaged Enterprise tier, this plan is built for organizations that need tailored infrastructure, priority support, and deeper API access. 

Avoxi charges a $49.99/month minimum, while KrispCall Enterprise requires a sales conversation. That said, KrispCall emphasizes its AI-powered platforms as a key benefit for enterprises. 

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Core features you’ll get with every plan

Regardless of which tier you choose, every KrispCall plan comes with a powerful set of core features. These features outpace what several competitors offer at comparable price points:

• Unified Callbox
• Virtual numbers in 100+ countries with free mobile/local numbers from the US, UK, or Canada upon sign-up
• Click-to-call
• 100+ CRM and app integrations
• 24/7 customer support across all plans
• Business SMS/MMS and custom caller ID for local presence in the target market
• Bulk contact import
• New lead alerts
• Internal reply threads
• Call monitoring (listening, barging, and whispering)

Best features of Avoxi and KrispCall 

Both Avoxi and KrispCall bring strong feature sets to the table, but they’re built for different priorities. Avoxi is engineered around global enterprise voice infrastructure, while KrispCall leads with accessibility, affordability for small- to mid-sized teams, and support for virtual team communication.

Here’s how each platform’s best features break down.

Avoxi

• Global voice coverage: It offers two-way local voice with trusted caller ID in 150+ countries, along with industry-leading call quality and proactive number testing.
• Advanced call routing & IVR: Avoxi supports unlimited IVR menus, prompts, and scripts to route customers to the right agent, along with skills-based, time-based, and failover routing options.
• Live monitoring, whisper & barge: Managers gain real-time visibility into agents’ performance and can guide agents during live calls without the customer knowing.
• CRM & contact center integrations: Easily connect the tools your team already relies on with Avoxi’s 40+ integrations spanning Salesforce, Zendesk, and Microsoft Teams. 
• AI-ready voice infrastructure: Proactively monitor and test voice service with AI to ensure quality, detect anomalies, and validate issues.

KrispCall

• Unified Callbox: Unify calls, texts, voicemails, and global numbers into a single interface to eliminate the hassle of app switching.
• Power dialer: Accelerate outbound calling by automatically dialing each contact on the list, eliminating manual dialing.
• 100+ CRM integration: Effortlessly integrate with more than 100 widely-used business applications, CRM systems, collaboration tools, and helpdesk software.
• Real-time call monitoring: Managers can easily monitor agent-client interactions and seamlessly guide agents during emergencies.
• Global virtual numbers: Get virtual numbers across 100+ countries and support for shared numbers across team members.

KrispCall Vs. Avoxi: Direct comparison

Here’s how both KrispCall and Avoxi stack up head-to-head:

Key findings:

• Pricing: Avoxi’s $0 Launch plan looks compelling at first, but once you add the $12.49/month number fee, the 21.6% compliance surcharge, and the platform service charge, it’s far more expensive than KrispCall’s $12/user/month plan.
• Features: KrispCall offers more at every comparable price point. It includes native AI features, a Power Dialer, and full collaboration tools at the Standard tier.
• Integrations: KrispCall’s 100+ integrations are available from the entry-level Essential plan, while Avoxi’s 40+ integrations are locked behind the Contact plan and above.
• International numbers: Avoxi offers international numbers in 150+ countries, while KrispCall offers numbers in 100+ countries.

Pros and cons of Avoxi 

After going through its plans, pricing structure, and features, here are its strongest and weakest aspects:

Avoxi pros

• Affordable entry-level plan: Avoxi’s Launch plan is genuinely amazing, as you can sign up for a VoIP system for free if we ignore its associated costs.
• 24/7 follow-the-sun support: Avoxi provides round-the-clock support for global teams operating across multiple time zones.
•  2-way messaging: Avoxi offers free messaging in both the US and Canada in all of its plans. 
• Compliance & security: Out-of-the-box support for HIPAA, GDPR, PCI, TLS/SRTP, WebRTC encryption, and SSO is included across all plans.

Avoxi cons

• Pricing lacks transparency: The $0 Launch plan is misleading due to its layered associated costs, which makes the real cost quite expensive.
• Expensive onboarding fee: The $149.99 one-time onboarding fee, plus $29.99 per additional license, creates an upfront cost that competing small-business phone plans and contact-center tools simply don’t charge.
• Poor customer service: Many users highlight difficulties reaching customer support and long delays in resolving technical issues.
• Sales pressure: Users also complain that their sales team is more pushy about plan upgrades than about fixing existing issues.

Final verdict: KrispCall edges out on price

Avoxi is a well-built platform, and for large multinational enterprises, it does earn its place in the call center software scene. But for most businesses evaluating contact center solutions in 2026, Avoxi’s pricing model creates more friction than it’s worth. 

KrispCall, on the other hand, delivers a cleaner, more honest value proposition. At $12/user/month on the Essential plan, you get exactly what you pay for. There are no compliance surcharges, no onboarding fees, and no CRM integrations locked behind a higher tier.

KrispCall’s Standard plan offers built-in Power Dialer, native AI features, unlimited call recording storage, advanced Interactive Voice Response, and full agent monitoring.  Where Avoxi forces you to pay more to unlock what most teams consider standard call center tolls, KrispCall treats them as the baseline. 

Ready to see how KrispCall fits your team? Book a free demo now