0800 Numbers: Everything You Need To Know

Making it easy for customers to reach your business is the fastest way to drive growth. But how can you build a nationwide presence without expanding your physical locations? The answer lies in an 0800 number, a freephone number that lets customers contact you without paying a penny.

In this blog, we’ll break down everything you need to know about 0800 numbers, how they work, why these numbers are valuable for your business, and how you can get one set up in just a few steps. 

What are 0800 numbers?

0800 numbers are freephone numbers in the UK, allowing callers to reach out to your business without any charge. It is available for both landlines and mobile phones. These non-geographic numbers typically follow the format 0800 XXX XXXX.

0800 numbers started in 1985 and have become popular in the UK as toll-free numbers. From banks and utility providers to charities and government agencies, many organizations rely on 0800 numbers to offer customers a simple, free way to get in touch. 

Unlike traditional landline numbers, 0800 numbers are not tied to a specific location. They allow businesses to project a national presence even if they operate from a single office.

How do 0800 numbers work?

O800 numbers are also known as free-to-call numbers. When a customer dials an 0800 number, the call is directed to the business’s designated phone line, which can be a landline, mobile number, or virtual number. 

The business will be charged by their phone provider for the call, while the customer will incur no charges. This is why most businesses opt for 0800 numbers because they cover all the costs of customer incoming calls, and encourage more inbound communication. 

How much do 0800 numbers cost?

Most 0800 numbers are free to call from both landlines and mobile phones. The business or organization that owns the 0800 number is solely responsible for all costs associated with incoming calls. The call charges range from £4.99 to £49.99 per month.

Though pricing for these numbers may depend on the service provider, mobile network, and call volume, plans typically charge either by the minute or include a minimum usage fee.

These numbers include free phone calls for callers, but business owners need to pay monthly, depending on the desired level of features and included minutes. 

Why get an 0800 number for your business?

Getting an 0800 number is important for businesses as it enables customers to reach out to you without incurring any charge. It helps to attract more potential customers and helps build credibility and trust among local and international customers. 

Here are some of the major reasons for getting an 0800 number for your business: 

• Boosts trust and professionalism: Having an 0800 number gives your business a more professional image. It helps build trust with customers and shows that you value their experience by offering a free and convenient way to reach you.
• Increases inbound call rates: Since calls to 0800 numbers are completely free, customers are far more likely to make contact. Businesses using freephone numbers have reported up to a 300% increase in call volume compared to those using standard or local-rate numbers.
• National presence without a physical office: All 0800 numbers are non-geographic and not tied to any physical location, even if they operate from a single office. This provides a nationwide appeal and presence for your business, regardless of where you are based or working remotely.
• Easier to remember for marketing and ads: You can choose memorable or vanity numbers for your 0800 line. These numbers are easy to remember, allowing customers to recall or dial your business phone number when they see it on advertisements, billboards, or hear it on the radio.
• Improves customer experience: 0800 numbers are free to call from any UK mobile or landline, eliminating any cost concerns for customers. This encourages them to reach out more frequently and comfortably, leading to better communication and stronger customer relationships.

How to get an 0800 number?

If you are looking to set up an 0800 number for your company, the process can be completed online with an easy setup. Follow the steps below to get an 0800 number: 

1. Choose a reputable provider

The first step is to choose a provider that offers 0800 (freephone) numbers. You can purchase one directly from a telecom provider company or network provider, or through your existing phone system. For example, if you’re using a VoIP platform such as KrispCall, you can easily pick from a range of available business numbers,  including 0800 options, right from your account.

There are many VoIP service providers to choose from, so take some time to compare their features and reliability, and purchase a 0800 number from the available options.

2. Compare pricing and plans

Different providers offer multiple call packages for 0800 numbers. Some include a limited minutes for each month, while others may charge per-minute rates. Make sure to review the details of your plan carefully before signing up. 

3. Pick your 0800 number

Suppose you have chosen your VoIP provider and selected a pricing plan. Then, you can select your preferred 0800 number from the available options. Once your number is activated, it’s easy to configure call forwarding and other settings so you can start receiving calls right away.

Related 👉: How to Get 800 Number for your Business: Complete Guide for 2026

Features to look for in an 0800 number provider

Choosing the right 0800 number provider is important for good communication. Consider factors like cost, call features, and support. 

Here are some key features: 

• Call forwarding and IVR menus: The system redirect calls from your 0800 number to any phone, ensuring you never miss calls, even outside office hours. This automated system routes callers based on their input (e.g., “Press 1 for Sales”), creates a professional image, improves efficiency, and reduces wait times. 

• Custom caller ID: You can choose which number appears on your outgoing calls, for example, your 0800 number. This feature helps you maintain a professional image, protect your personal number, and improve the likelihood of receiving return calls.

• Call recording and analytics: The system can automatically record calls. This helps with compliance and quality control. It also helps for training, resolving disputes, and keeping reliable records. Analytics reports provide insights into call activity, including volume, duration, and missed calls. 

• Integration with CRM or VoIP systems: Connect your 0800 system to a CRM and a VoIP tool for better service. This integration automatically records call details and allows you to use the 0800 number over the internet. It is part of cloud-based systems, which offer flexibility, lower costs, and access to advanced features from anywhere.
  
• Easy management dashboard: A user-friendly online portal or a simple provider dashboard lets you manage your 0800 service easily.  This includes quick adjustments to call forwarding, IVR settings, or user management without needing  IT support, making it ideal for small businesses.

Final thoughts: Is an 0800 number right for you?

If you want to make your business more approachable, trustworthy, and professional, get an 0800 number. These numbers show customers that you care about them, remove cost barriers, and enhance business reach to your targeted market effectively across the UK.

To obtain an 0800 number, you need a provider with a modern, feature-rich cloud platform, as an 0800 number is a valuable asset for any business. KrispCall is the best choice for your 0800 number. It’s a smart way to ensure your toll-free number leads to more opportunities and better customer relationships.