Port Your Phone Number Online to Cloud

Switch your existing phone number to KrispCall and improve your business telephony interactions. Incorporate KrispCall’s latest call management and analytics features into your business.

Porting International numbers as ‘Standard Service’ available for 25+ countries.

Uninterrupted telephony conversations, even during the porting process.

Port - Activate - No Contracts - Cancel Anytime.

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Achieve greater flexibility and scalability.

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How to Port a Phone Number?

These 6 simple steps will guide you through the process of porting your phone number to KrispCall effortlessly.

Check if your number is eligible for porting.

If your number is available for porting, check required documents or chat with our team for guidance.

Sign up and submit necessary documents to porting@krispcall.com with the subject “Number Port Request.”

KrispCall validates your request and documents & contacts your current carrier to confirm ownership and initiates the porting request.

Upon receiving approval from your current carrier, KrispCall emails you a porting date for configuration.

Your phone number is successfully ported to KrispCall.

KrispCall Phone Number Portability

Check which country phone numbers you can transfer to KrispCall cloud phone. Click on the document icon for more details.

Europe

America

Africa

Asia

Oceania

Algeria

Yes Algeria Local Number for Individual
1. Proof of Identity: End-user’s passport or any other form of ID

In addition to that, you need to provide the following information:
- End-user Address (Must be within Algeria)
- Service Usage Description

Algeria Local Number for Business
1. Proof of Identity: End-user’s passport or any other form of ID
2. Proof of Business: Business Registration Document

In addition to that, you need to provide the following information:
- End-user Address (Must be within Algeria)
- Business Address (Must be within Algeria)
Yes Algeria National Number for Individual
1. Proof of Identity: End-user’s passport or any other form of ID

In addition to that, you need to provide the following information:
- End-user Address (Must be within Algeria)
- Service Usage Description

Algeria National Number for Business
1. Proof of Identity: End-user’s passport or any other form of ID
2. Proof of Business: Business Registration Document

In addition to that, you need to provide the following information:
- End-user Address (Must be within Algeria)
- Business Address (Must be within Algeria)
No
No
No

Argentina

Yes Argentina Local Number for Individual
1. Proof of Identity: Government-issued ID OR Argentina Visa OR Passport
2. Proof of Local Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Argentina Local Number for Business
1. Proof of Identity: Commercial register
2. Proof of Local Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
Yes Argentina Toll Free Number for Individual
1. Proof of Identity: Government-issued ID OR Argentina Visa OR Passport
2. Proof of Local Address (Must be within Argentina): Government-issued ID showing Argentina address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Argentina Toll Free Number for Business
1. Proof of Identity: Commercial register
2. Proof of Argentina Address (Must be within Argentina): Commercial register showing Argentina address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No

Australia

Yes Australia Local Number for Individual & Business
- No Document Required
No
Yes Australia Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address(May be anywhere in the world):
Government-issued ID showing address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Australia Mobile Number for Business
1. Proof of Identity: Commercial registry or equivalent
2. Proof of Address(May be anywhere in the world):
Commercial registry or equivalent showing address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Australia Toll Free Number for Individual & Business
- No Document Required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3. Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Austria

Yes Austria Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Bank confirmation of identity
2. Proof of Local Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Government-issued ID

Austria Local Number for Business
1. Proof of Identity: Excerpt from company book or registration
2. Proof of Local Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Excerpt from company book or registration showing matching address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
Yes Austria Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Bank confirmation of identity
2. Proof of Austrian Address (Must be within Austria): Government-issued ID showing Austrian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Austria Mobile Number for Business
1. Proof of Identity: Excerpt from company book or registration OR Government-issued ID OR Passport OR Bank confirmation of identity
2. Proof of Local Address (Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Excerpt from company book or registration showing matching address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Austria Toll Free Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Bank confirmation of identity

Austria Toll Free Number for Business
1. Proof of Identity: Excerpt from company book or registration

2. Proof of Local Address: Government-issued ID OR Passport OR Bank confirmation of identity
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Barbados

Yes Barbados Local Number for Individual
1. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Barbados Local Number for Business
1. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Belgium

Yes Belgium Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address: Utility bill OR tax notice OR Rent receipt OR title deed.

Belgium Local Number for Business
1. Proof of Identity: Excerpt from the commercial register (extrait BCE)
2. Proof of Belgian Address: Excerpt from the commercial register (extrait BCE) showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes
Yes Belgium Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address (May be anywhere in the world): Utility bill OR tax notice OR Rent receipt OR title deed.

Belgium Mobile Number for Business
1. Proof of Identity: Excerpt from the commercial register (extrait BCE)
2. Proof of Address (May be anywhere in the world): Excerpt from the commercial register (extrait BCE) OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Belgium Toll-free Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address (Must be within Belgium): Utility bill OR tax notice OR Rent receipt OR title deed.

Belgium Toll-free Number for Business
1. Proof of Identity: Excerpt from the commercial register (extrait BCE)
2. Proof of Belgian Address: Excerpt from the commercial register (extrait BCE) showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:
1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Benin

No
No
Yes Benin Mobile Number for Individual
1. Proof of Benin Address(Must be within Benin): Government-issued ID showing the Benin address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Benin Mobile Number for Business
1. Proof of Benin Address (Must be within Benin): Excerpt from the commercial register showing the Benin address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No

Bosnia and Herzgovina

Yes For Individual Bosnia and Herzegovina Local Number
1. Proof of Local Address ( Must be within Bosnia and Herz): Government-issued ID showing the Bosnia and Herzegovina address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Bosnia and Herzegovina Local Number
1. Proof of Benin Address: Excerpt from the commercial register showing the Bosnia and Herzegovina address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Brazil

Yes Brazil Local Number for Individual
1. Proof of Identity: Government-issued ID OR Visa OR Passport
2. Proof of Brazilian Address: Government-issued ID showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

Brazil Local Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Address: Excerpt from the commercial register showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
Yes Brazil Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Visa OR Passport
2. Proof of Brazilian Address: Government-issued ID showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

Brazil Mobile Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Address: Excerpt from the commercial register showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Brazil Toll-Free Number for Individual
1. Proof of Identity: Government-issued ID OR Visa OR Passport
2. Proof of Brazilian Address: Government-issued ID showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

Brazil Toll-Free Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Address: Excerpt from the commercial register showing Brazilian address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Bulgaria

Yes Bulgaria Local Number for Individual
1. Proof of Identity: Bulgarian government-issued ID (for Bulgarian nationals) OR Passport (for non-Bulgarian nationals)
2. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Bulgaria Local Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Excerpt from the commercial register OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
Yes Bulgaria Toll Free Number for Individual
1. Proof of Identity: Bulgarian government-issued ID (for Bulgarian nationals) OR Passport (for non-Bulgarian nationals)
2. Proof of Bulgarian Citizenship(for Bulgarian nationals): Bulgarian government-issued ID
3. Proof of Passport Number(for non-Bulgarian nationals): Passport

Bulgaria Toll Free Number for Business
1. Proof of Identity: Excerpt from the commercial register
No

Canada

Yes For Individual & Business Canada Personal & Business Number
- No documentation required
No
No
Yes For Individual & Business Canada Personal & Business Number
- No documentation required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Cayman Islands

Yes Cayman Island Local Number for Individual & Business
- No documentation required
No
No
No
No

Chile

Yes Chile Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address(Must be within Chile): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Chile Local Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Local Address(Must be within Chile): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
Yes Chile Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Chile Address(Must be within Chile): Government-issued ID showing Chile address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Chile Mobile Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Chile Address(Must be within Chile): Government-issued ID showing Chile address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No

Colombia

Yes Colombia Toll Free Number for Individual
1. Proof of Identity: Government-issued ID
2. Proof of Local Address(May be anywhere in the world): Government-issued ID showing the address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Colombia Toll Free Number for Business
1. Proof of Identity: Business registration
2. Proof of Address(May be anywhere in the world): Business registration showing the address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
NO
NO
Yes Colombia Toll Free Number for Individual
1. Proof of Identity: Government-issued ID
2. Proof of Address(May be anywhere in the world): Government-issued ID showing the address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Colombia Toll Free Number for Business
1. Proof of Identity: Business registration
2. Proof of Address(May be anywhere in the world): Business registration showing the address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No

Croatia

Yes Croatia Local Number for Individual
1. Proof of Identity: National ID OR Passport OR Residence permit
2. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Croatia Local Number for Business
1. Proof of Identity: Excerpt from the court register showing the name of Authorized Representative
2. Proof of Local Address(Must be within locality or region covered by the phone number’s prefix; a PO Box is not acceptable where a local address is required.): Court register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Company Registration Number: Excerpt from court register showing company registration number, e.g., Matični Broj poslovnog Subjekta (MBS)
4. Proof of Identity: National ID OR Passport OR Residence permit
No
No
Yes Croatia Toll Free Number for Individual
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address(Must be in Croatia): Government-issued ID showing address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Croatia Toll Free Number for Business
1. Proof of Business Name: Excerpt from the court register showing authorized representative
2. Proof of Address(Must be in Croatia): Court register showing address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Business Registration Number: Excerpt from the court register showing company registration number
4. Proof of Identity: National ID OR Passport OR Residence permit
No

Cyprus

Yes For Business Cyprus Local Number
1. Proof of Identity (Business): Business registration showing authorized representative name.
2. Proof of Local Address: Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.
3. Proof of Identity: Government-Issued ID OR Passport OR Residence Permit
No
No
No
No

Czech Republic

Yes Czech Republic Local Number for Individual
1. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

Czech Republic Local Number for Business
1. Proof of Local Address: Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
Yes Czech Republic Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport

Czech Republic Mobile Number for Business
1. Proof of Identity: Excerpt from the commercial register OR Government-issued ID OR Passport
2. Proof that representative is authorized to act on behalf of the business: Power of attorney OR Other documentation showing the individual is a director or country manager for the business
Yes Czech Republic Toll Free Number for Individual & Business
- No documentation required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Denmark

Yes Denmark Local Number for Individual
1. Proof of Local Address (Must be within Denmark): Government-issued ID showing Danish address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.
2. Proof of Passport Number: Passport

Denmark Local Number for Business
1. Proof of Local Address (Must be within Denmark): Business Registration showing Danish address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

In addition to that, you need to provide the following information:
- Business Name
- Business Registration Number
No
Yes Denmark Mobile Number for Individual & Business
- No Document Required
Yes Denmark Toll Free Number for Individual & Business
- No documentation required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Ecuador

Yes Ecuador Local Number for Individual
1. Proof of Identity: Government-issued ID OR Ecuadorian Visa OR Passport
2. Proof of local address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Ecuador Local Number for Business
1. Proof of Identity: Excerpt from the commercial register
2. Proof of local address: Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

El Salvador

Yes El Salvador Local Number for Individual
1. Proof of Identity: Government-issued ID
2. Proof of local address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

El Salvador Local Number for Business
1. Proof of Identity: Excerpt from the commercial register OR Government-issued ID OR Passport
2. Proof of local address: Excerpt from the commercial register showing a local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof that representative is authorized to act on behalf of the business: Excerpt from commercial register showing the name of Authorized Representative
No
No
No
No

Estonia

Yes Estonia Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport

Estonia Local Number for Business
1. Proof of Identity: Extract from the commercial register
No
Yes Estonia Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport

Estonia Mobile Number for Business
1. Proof of Identity: Extract from the commercial register
No
No

Finland

Yes Finland Local Number for Individual & Business
- No Document Required
No
Yes Finland Mobile Number for Individual & Business
- No Document Required
Yes Finland Toll Free Number for Individual & Business
- No documentation required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

France

Yes France Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Residence permit
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

France Local Number for Business
1. Proof of Identity: Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
2. Proof of Local Address: Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Business Registration Number: Excerpt from the commercial register (Extrait K-bis)
4. Proof of Identity*: Government-issued ID OR Passport OR Residence permit

France Local Number for Non-Profit Organizations or Public Hospitals
1. Proof of Identity: Situation Statement (SIRENE register)
2. Proof of Local Address: Situation Statement (SIRENE register) OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of SIREN Number: Situation Statement (SIRENE register)
4. Proof that representative is authorized to act on behalf of the organization: Minutes of the general meeting electing Authorized Representative OR Decree appointing Authorized Representative OR Official document showing the Authorized Representative is duly authorized to act on behalf of the organization
5. Proof of Identity of Authorized Representative*: Government-issued ID OR Passport OR Residence permit
Yes France National Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Residence permit
2. Proof of Local Address (Must be within france): Government-issued ID showing French address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

France National Number for Business
1. Proof of Identity: Excerpt from the commercial register (Extrait-K-bis) showing name of authorized representative
2. Proof of Local Address (Must be within france): Excerpt from the commercial register showing French address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): Government-issued ID OR Passport OR Residence permit

*Note: If you’re intended to use this number for Non-Profit Organizations or Public hospitals, please contact our sales team for document requirements.

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.

France Mobile Number for Non-Profit Organizations or Public Hospitals
1. Proof of Identity: Situation Statement (SIRENE register)
2. Proof of French Address: Situation Statement (SIRENE register) OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of SIREN Number: Situation Statement (SIRENE register)
4. Proof that representative is authorized to act on behalf of the organization: Minutes of the general meeting electing Authorized Representative OR Decree appointing Authorized Representative OR Official document showing the Authorized Representative is duly authorized to act on behalf of the organization
5. Proof of Identity of Authorized Representative*: Government-issued ID OR Passport OR Residence permit
Yes France Mobile Number for Individual
1. Proof of Identity: Government-issued ID OR Passport OR Residence permit
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

France Mobile Number for Business
1. Proof of Identity: Excerpt from the commercial register (Extrait K-bis) showing name of Authorized Representative
2. Proof of Local Address: Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Business Registration Number: Excerpt from the commercial register (Extrait K-bis)
4. Proof of Identity*: Government-issued ID OR Passport OR Residence permit

France Mobile Number for Non-Profit Organizations or Public Hospitals
1. Proof of Identity: Situation Statement (SIRENE register)
2. Proof of French Address: Situation Statement (SIRENE register) OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of SIREN Number: Situation Statement (SIRENE register)
4. Proof that representative is authorized to act on behalf of the organization: Minutes of the general meeting electing Authorized Representative OR Decree appointing Authorized Representative OR Official document showing the Authorized Representative is duly authorized to act on behalf of the organization
5. Proof of Identity of Authorized Representative*: Government-issued ID OR Passport OR Residence permit
Yes France Toll-Free Number for Business
1. Proof of Identity: Excerpt from the commercial register (Extrait-K-bis) showing name of authorized representative
2. Proof of Local Address (Must be within france): Excerpt from the commercial register showing French address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): Government-issued ID OR Passport OR Residence permit

*Note: If you’re intended to use this number for Non-Profit Organizations or Public hospitals, please contact our sales team for document requirements.

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.

France Mobile Number for Non-Profit Organizations or Public Hospitals
1. Proof of Identity: Situation Statement (SIRENE register)
2. Proof of French Address: Situation Statement (SIRENE register) OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of SIREN Number: Situation Statement (SIRENE register)
4. Proof that representative is authorized to act on behalf of the organization: Minutes of the general meeting electing Authorized Representative OR Decree appointing Authorized Representative OR Official document showing the Authorized Representative is duly authorized to act on behalf of the organization
5. Proof of Identity of Authorized Representative*: Government-issued ID OR Passport OR Residence permit
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Germany

Yes For Individual Germany Local Number
- Not available to Individuals.

For Business Germany Local Number
1. Proof of Identity: Excerpt from the commercial register (Handelsregisterauszug)
2. Proof of Address: Excerpt from the commercial register (Handelsregisterauszug) showing local address OR Trade license (Gewerbeanmeldung) showing local address
No
Yes For Individual Germany Mobile Number
- Not available to Individuals.

For Business Germany Mobile Number
1. Proof of Identity: Excerpt from the commercial register (Handelsregisterauszug)
2. Proof of Address: Excerpt from the commercial register (Handelsregisterauszug) showing local address OR Trade license (Gewerbeanmeldung) showing local address
Yes For Individual Germany Mobile Number
1. Proof of Identity: Government-issued ID OR German Visa OR Passport
2. Proof of Allocation: Copy of Allocation Letter (Zuteilungsbescheid) showing name of the person displayed on the Allocation Letter

For Business Germany Mobile Number
1. Proof of Identity: Excerpt from the commercial register (Handelsregisterauszug)
2. Proof of Local Address: Copy of Allocation Letter (Zuteilungsbescheid) showing name of the company displayed on the Allocation Letter.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Ghana

No
No
Yes Number Ability: Calls Only
Ghana mobile numbers are not available to individuals.
To get started using this Ghanaian Mobile number, please provide us with the following documents:
Document Required (For Businesses)
1. Proof of Identity: Business registration OR Certificate of Incorporation
2. Proof of Business Address (Must be within Ghana): Business registration OR Certificate of Incorporation
Letter of Authorization: Executed letter of authorization
Contact Support
No

Greece

Yes Greece Local number for Individuals
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address (Must be within locality or region covered by phone number’s prefix): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
• Tax ID Number
• Contact Information (email or mailing address)

Greece Local number for Businesses
1. Proof of Identity: Articles of Association OR Articles of Incorporation OR Extract from the commercial register
2. Proof of Business Address (Must be within locality or region covered by phone number’s prefix): Extract from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
• Tax ID Number
• Contact Information (business email or mailing address)
No
No
Yes For Individual Greece Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport

In addition to that, you need to provide the following information:
- Address (May be anywhere in the world)
- Tax ID Number

Contact Information (email or mailing address)

For Business Greece Toll-Free Number
1. Proof of identity: Articles of Association OR Articles of Incorporation OR Extract from the commercial register
2. In addition to that, you need to provide the following information:
- Business Address (May be anywhere in the world)
- Tax ID Number
- Contact Information (business email or mailing address)

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Grenada

Yes Grenada Local Number for Individual
1. Proof of Identity: Government-issued ID OR Passport

Grenada Local Number for Business
1. Proof of Identity: Extract from the commercial register
No
No
No
No

Hong Kong

Yes Hongkong Local Number for Individual
1. Proof of Identity: Passport
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Tax return, Student loan statement, Voter registration OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill

Hongkong Local Number for Business
1. Proof of Identity: Proof of ID should be businesss registration certifcate
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Business Registration Certificate OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill
No
Yes For Individual Hongkong Mobile Number
1. Proof of Identity: Passport
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Tax return, Student loan statement, Voter registration OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill

For Business Hongkong Mobile Number
1. Proof of Identity: Passport
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Business Registration Certificate OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill
Yes For Individual Hongkong Toll-Free Number
1. Proof of Identity: Passport
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Tax return, Student loan statement, Voter registration OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill

For Business Hongkong Toll-Free Number
1. Proof of Identity: Passport
2. Proof of Address (must show name to demonstrate addressee is individual): Correspondence with government departments (no more than 3 months old): Business Registration Certificate OR Correspondence with banks or financial institutions (no more than 3 months old): Bank statement, Credit card account statement OR Correspondence with public utilities (no more than 3 months old): Electricity bill, Water bill, Gas bill OR Correspondence with operators of public telecommunications services: Mobile telecommunications service bill, Fixed telephone service bill, Internet access service bill, Pay TV service bill
No

Hungary

Yes For Individual Hungary Local Number
1. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
- Invoicing Address (If different)
- Date and Place of Birth
- Mother’s maiden Name
- Contact information (email or mailing address)

For Business Hungary Local Number
1. Proof of Local Address: Extract from the commercial register or business registration showing local address OR Utility bill OR Tax Notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
- Business name
- Registered Seat
- Invoicing Address (If different)
- Business Registration Number
- Contact Information (business email or mailing address)

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No
Yes For Individual Hungary Mobile Number
1. Proof of Hungarian Address( Must be within Hungary): Government-issued ID showing a local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Hungary Mobile Number
1. Proof of Hungarian Address( Must be within Hungary): Extract from the commercial register or business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Hungary Document Required (For Individuals)
1. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
- Invoicing Address (If different)
- Date and Place of Birth
- Mother’s maiden Name
- Contact information (email or mailing address)

Hungary Document Required (For Businesses)
1. Proof of Local Address (Must be within Hungary): Extract from the commercial register or business registration showing local address OR Utility bill OR Tax Notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
- Business name
- Registered Seat
- Invoicing Address (If different)
- Business Registration Number
- Contact Information (business email or mailing address)

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Iceland

Yes For Individual & Business Iceland Local Number
- No documentation required
No
Yes For Individual Iceland Mobile Number
1. Proof of Identity: Government-issued ID or Passport or Residence Permit
2. Proof of Icelandic Address: Government-issued ID showing an address in Iceland, OR Utility bill, OR Tax notice OR Rent receipt OR Title deed

For Business Iceland Mobile Number
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Icelandic Adress: Government-issued ID showing an address in Iceland, OR Utility bill, OR Tax notice OR Rent receipt OR Title deed
No
No

India

No
No
No
Contact Support
No

Indonesia

Yes For Individual Indonesia Local Number
1. Proof of Identity: National ID for Indonesian Citizens OR Passport for non-Indonesians OR Residence permit (KITAP/KITAS) for non-Indonesians.
2. Proof of local address: Government-issued ID OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

For Business Indonesia Local Number
1. Proof of Business Name: Business Registration
2. Proof of Local Address: Business Registration OR Utility bill OR Tax notice OR Rent receipt OR Title deed.
3. Proof of identity for authorized representative: National ID for Indonesian Citizens OR Passport for non-Indonesians OR Residence permit (KITAP/KITAS) for non-Indonesians.
No
Yes For Individual Indonesia Mobile Number
1. Proof of Identity: National ID for Indonesian citizens; Passport OR Residence Permit (KITAP/KITAS) for non-Indonesians
2. Proof of Address (May be anywhere in the world): Government-issued ID showing address in Indonesia OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide your Mother’s name or name on the family register.

For Business Indonesia Mobile Number
1. Proof of Business Name: Business Registration
2. Proof of Address (May be anywhere in the world): Business Registration OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): National ID for Indonesian citizens/Passport for non-Indonesians OR Residence Permit (KITAP/KITAS) for non-Indonesians

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Indonesia Toll-Free Number
1. Proof of Identity: National ID for Indonesian Citizens OR Passport for non-Indonesians OR Residence permit (KITAP/KITAS) for non-indonesians.
2. Proof of local address: Government-issued ID OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

For Business Indonesia Toll-Free Number
1. Proof of Business Name: Business Registration
2. Proof of Local Address: Business Registration OR Utility bill OR Tax notice OR Rent receipt OR Title deed.
3. Proof of identity for authorized representative: National ID for Indonesian Citizens OR Passport for non-Indonesians OR Residence permit (KITAP/KITAS) for non-indonesians.
No

Ireland

Yes Irish Local number for individuals
1. Proof of Identity: Government-issued ID
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title Deed

Irish Local number for Businesses
1. Business Name
2. Business Address: (Must include Eircode and be within locality or region covered by the phone number's prefix)
3. Business Website
4. Authorized Representative Name: (Authorized representative should be a senior manager in the company who is responsible for Phone Numbers)
5. Authorized Representative Contact Email
6. Business Registration Number / Company Registration Number (CRN)
No
Yes For Individual Ireland Mobile Number
1. Proof of Identity: Government-issued ID OR Passport OR Residence card

For Business Ireland Mobile Numberr
1. Proof of Identity: Business Registry
Yes Ireland Toll-Free Number
For Individual Ireland Toll-Free Number

There’s no special documentation required for Irish Local Phone Numbers. However, you need to submit your local address of the area/state you are hoping to get a local number from. A PO box is not acceptable.

The information is to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Israel

Yes Israel Number for Individual & Business
- No Document Required
No
Yes Israel Number for Individual & Business
- No Document Required
Yes Israel Number for Individual & Business
- No Document Required
No

Italy

Yes For Individual Italy Local Number
1. Proof of Identity: Government-issued ID OR Passport

In addition to that, you need to provide the following information:
- Address (May be anywhere in the world)
- Date of Birth

For Business Italy Local Number
1. Proof of Identity: Business registration OR Certificate of Incorporation

In addition to that, you need to provide the following information:
- Business Address (May be anywhere in the world)
- Incorporation Date (corporate entities) OR Registration Date (partnerships or unincorporated entities)

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No
Yes For Individual Italy Mobile Number
1. Proof of Identity: Government-issued ID (must include the ID number, Issuing authority and Issue date) OR Passport (must include the ID number, issuing authority, and issue date)
2. Proof of Local address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the following information:
- Date & Place of Birth
- Fiscal Code (Tax ID or equivalent such as Social Security Number in the US)
- Nationality

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.

For Business Italy Mobile Number
1. Proof of Local Address: Business registry showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
2. Proof of Identity (Authorized Representative): Government-issued ID (must include the ID number, Issuing authority and Issue date) OR Passport (must include the ID number, issuing authority, and issue date)

In addition to that, you need to provide the following information:
- Business Name
- Date & Place of Birth
- Fiscal Code (Tax ID or equivalent such as Social Security Number in the US)
- Nationality
- VAT (or Business Registration ID if VAT is Unavailable)

These documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Jamaica

Yes For Individual Jamaica Local Number
1. Proof of Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Jamaica Local Number
1. Proof of Address: Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Kenya

Yes For Individual Kenya Local Number
1. Proof of identity: Government-issued ID OR Passport”
2. Proof of date of birth: Government-issued ID OR Passport OR Birth certificate
3. Proof of local address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Kenya Local Number
1. Proof of identity: Excerpt from the commercial register showing the name of an authorized representative
2. Proof of identity: Government-issued ID or Passport
3. Proof of local address: Excerpt from the commercial register showing local address, OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Lithuania

Yes For Individual Lithuania Local Number
1. Proof of Identity: Government-issued ID
2. Proof of Lithuanian Address: Government-issued ID showing Lithuanian address, OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Lithuania Local Number
1. Proof of Identity: Business registration
2. Proof of Lithuanian Address: Business registration showing Lithuanian address, OR Utility bill, OR Tax notice OR Rent receipt OR Title deed
No
Yes For Individual Lithuania Mobile Number
1. Proof of Identity: Government-issued ID

For Business Lithuania Mobile Number
1. Proof of Identity: Business registration
2. Proof of Business Registration Number: Business registration
No
No

Luxembourg

Yes For Individual Luxembourg Local Number
1. Proof of Identity: Luxembourg National Identity Card OR Passport OR Certificate confirming person field application for the international protection
2. Proof of Address (Must be within Luxembourg): Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide the information on Date and Place of Birth.

For Business Luxembourg Local Number
1. Proof of Identity: Extract from the commercial register (Registre du Commerce et des Sociétés)
2. Proof of Address (Must be within Luxembourg): Extract from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No
No
Yes For Individual Luxembourg Toll-Free Number
1. Proof of Identity: Luxembourg National Identity Card OR Passport OR Certificate confirming person field application for the international protection
2. Proof of Address (Must be within Luxembourg): Utility bill OR Tax notice OR Rent receipt OR Title deed.

In addition to that, you need to provide the information on Date and Place of Birth.

For Business Luxembourg Toll-Free Number
1. Proof of Identity: Extract from the commercial register (Registre du Commerce et des Sociétés)
2. Proof of Address (Must be within Luxembourg): Extract from the commercial register (Registre du Commerce et des Sociétés) showing Luxembourg address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Macao

No
No
Yes For Individual Macao Mobile Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Macao Address: Government-issued ID showing the Macao address, OR Utility bill, OR Tax notice OR Rent receipt OR Title deed

For Business Macao Mobile Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Macao Address: Excerpt from the commercial register showing the Macao address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No

Malaysia

No
No
Yes For Individual Malaysia Mobile Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address (Must be within Malaysia): Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) OR Work permit showing company and company address (for non-Malaysian citizens) OR Student ID showing university address (for non-Malaysian citizens)
3. Proof of Mailing Address: Utility Bill (less than 1 month old)

For Business Malaysia Mobile Number
1. Proof of Identity: Business registration
2. Proof of Identity (Authorized representative):Government-issued ID with picture OR Passport
3. Proof of Business Address (Must be within Malaysia): Business registration showing Malaysian address
4. Proof of Address (Must be within Malaysia): Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) OR Work permit showing company and company address (for non-Malaysian citizens) OR Student ID showing university address (for non-Malaysian citizens)
5. Proof that representative is authorized to act on behalf of the business: Executed Letter of Authorization

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Malaysia Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address (May be anywhere in the world): Government-issued ID showing Malaysian address (for Malaysian citizens or permanent residents) OR Work permit showing company and company address (for non-Malaysian citizens) OR Student ID showing university address (for non-Malaysian citizens)

For Business Malaysia Toll-Free Number
1. Proof of Identity: Business Registration
2. Proof of LocalAddress( May be anywhere in the world): Business registration showing the address OR Recent Utility bill OR Recent government communication

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Mali

Yes For Individual Mali Local Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Local Address: Government-issued ID showing local address, OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Mali Local Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Local Address: Excerpt from the commercial register showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Mauritius

No
No
Yes For Individual Mauritius Mobile Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Mauritius Address: Government-issued ID showing the Mauritius address, OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Mauritius Mobile Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Mauritius Address: Excerpt from the commercial register showing the Mauritius address, OR Utility bill, OR Tax notice, OR Rent receipt, OR Title deed
No
No

Mexico

Yes For Individual Mexico Local Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Government-issued ID showing local address OR Recent Utility bill OR Recent Government Communication

For Business Mexico Local Number
1. Proof of Identity: Business Registration
2. Proof of Local Address: Business registration showing local address OR Recent Utility bill OR Recent Government Communication
No
No
Yes For Individual Mexico Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Government-issued ID showing local address OR Recent Utility bill OR Recent Government Communication

For Business Mexico Toll-Free Number
1. Proof of Identity: Business Registration
2. Proof of Local Address: Business registration showing local address OR Recent Utility bill OR Recent Government Communication
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Namibia

Yes For Individual Namibia Local Number
1. Proof of Address (Must be within Namibia): Government-issued ID showing Namibia address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Namibia Local Number
1. Proof of Local Address(Must be within Namibia): Extract from the commercial register showing Namibia address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
No

Netherlands

Yes For Individual Netherlands Local Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Netherlands Local Number
1. Proof of Identity: Excerpt from the commercial register (KvK)
2. Proof of Local Address: Excerpt from the commercial register (KvK) showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
Yes Netherlands National Number
Documents Required (For Individuals)

Proof of Identity: Government-issued ID OR Passportentation required
Yes Netherlands Mobile Number
There’s no special documentation required for Dutch Mobile Numbers. However, you need to provide information about your address (May be anywhere in the world).

This information is to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

New Zealand

Yes For Individual New Zealand Local Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Local Address: Government-issued ID showing the local address, Utility bill, OR Tax notice, OR Rent receipt, OR Title deed

For Business New Zealand Local Number
1. Proof of Identity: Excerpt from the commercial register or Business Registration
2. Proof of Local Address: Excerpt from the commercial register showing the local address, Business registration showing the local address, Utility bill, OR Tax notice, OR Rent receipt, OR Title deed
No
No
Yes For Individual & Business New Zealand Toll-Free Number
- No Documentation required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Norway

Yes For Individual Norway Local Number
1. Proof of Identity: Government-Issued ID OR Passport

In addition to that, you need to submit your local address of the area/state you are hoping to get a local number from. A PO box is not acceptable.

For Business Norway Local Number
1. Proof of Identity: Business registration

In addition to that, you need to submit your business local address of the area/state you are hoping to get a local number from. A PO box is not acceptable.
No
Yes For Individual Norway Mobile Number
1. Proof of Identity: Government-Issued ID with picture OR Passport
2. Proof of Address (May be anywhere in the world): Government-Issued ID showing the address OR Utility bill

For Business Norway Mobile Number
1. Proof of Identity: Business registration
2. Proof of address (May be anywhere in the world): Business registration showing the address OR Utility bill
3. Proof of Identity (Authorized Representative): Government-Issued ID with picture OR Passport
4. Proof that the representative is authorized to act on behalf of the company: Power of attorney OR Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative.
The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Norway Toll Free Number
1. Proof of Identity: Government-Issued ID with picture OR Passport
2. Proof of Address (Must be within Norway): Government-Issued ID showing the address in Norway OR Utility bill showing an address in Norway

For Business Norway Toll-Free Number
1. Proof of Identity (Business Name): Norwegian business registration
2. Proof of address (Must be within Norway): Norwegian business registration showing the address in Norway OR Utility bill showing an address in Norway
3. Proof that the representative is authorized to act on behalf of the company: Power of attorney OR Other official documentation such as the commercial registry identifying the person as a country manager and an authorized representative.
4. Proof of Identity (Authorized Representative): Government-Issued ID with picture OR Passport

In addition to that, you need to provide information about Norwegian Merverdiavgift (MVA) Number (i.e., Norwegian VAT Number)

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Panama

Yes For Individual Panama Local Number
1. Proof of Identity: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents
2. Proof of Local Address: National Identity Document showing local address, Utility bill, Tax notice, Rent receipt, Title deed
3. A letter signed by the customer stating that the customer certifies that the information presented is true: Signed Letter of Declaration*

For Business Panama Local Number
1. Proof of Business Name: Business registration (Certificado de Registro Público) showing name of the authorized representative or legal representative
2. Proof of Local Address: Business registration (Certificado de Registro Público) showing local address, Utility bill, Tax notice, Rent receipt, Title deed
3. Proof of Identity: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for foreign citizens that are non-residents
4. A letter signed by the customer stating that the customer certifies that the information presented is true: Signed Letter of Declaration
No
No
Yes For Individual Panama Toll-Free Number
1. Proof of Identity: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for Foreign Citizens that are non-Resident
2. Proof of Address: National Identity Document showing address, Utility bill, Tax notice, Rent receipt, Title deed

For Business Panama Toll-Free Number
1. Proof of Business Name: Business registration (Certificado de Registro Público) showing name of Authorised Representative or legal representative
2. Proof of Address: Business registration (Certificado de Registro Público) showing address, Utility bill, Tax notice, Rent receipt, Title deed”
3. Proof of Identity: National Identity Document (Cedula de Identidad) for Panamanian citizens or residents or Passport for Foreign Citizens that are non-Resident
No

Peru

No
No
No
Contact Support
No

Philippines

Yes For Individual Philippines Local Number
1. Proof of Identity: Philippines’ Government-issued ID Card
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Philippines Local Number
1. Proof of Identity: Certificate of registration of business name from Department of Trade and Industry Philippines OR Certificate of registration from Security and Exchange Commission Philippines.
2. Proof of Local Address: Mayor’s permit showing local address
3. Proof of Registration Number: Certificate of registration showing the business registration number
No
Yes For Individual Philippines Mobile Number
1. Proof of Identity: Philippines’ Government-issued ID Card
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Philippines Mobile Number
1. Proof of Identity: Certificate of registration of business name from Department of Trade and Industry Philippines OR Certificate of registration from Security and Exchange Commission Philippines.
2. Proof of Local Address: Mayor’s permit showing a local address
3. Proof of Registration Number: Certificate of registration showing the business registration number
Yes For Individual Philippines Toll-Free Number
1. Proof of Identity: National ID OR Passport
2. Proof of Address (May be anywhere in the world): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Philippines Toll-Free Number
1. Proof of Identity: Business Registration
2. Proof of Address (May be anywhere in the world): Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No

Poland

Yes For Individual Poland Local Number
1. Proof of Identity: Government-issued ID OR Passport (For non-EU or Swiss citizens) OR Residence card (for non-EU or Swiss citizens)

In addition to that, you need to submit your local address of the area/state you are hoping to get a local number from. A PO box is not acceptable.

For Business Poland Local Number
1. Proof of Identity: Excerpt from a relevant business register

Proof that representative is authorized to act on the behalf of the company: Power of attorney OR other documentation identifying the individuals as authorized representative
No
Yes For Individual Poland Mobile Number
1. Proof of Identity: Government-issued ID OR Passport (For non-EU or Swiss citizens) OR Residence card (for non-EU or Swiss citizens)

In addition to that, you need to submit your address (May be anywhere in the world).

For Business Poland Mobile Number
1. Proof of Identity: Excerpt from a relevant business register
2. Proof that representative is authorized to act on the behalf of the company: Power of attorney OR other documentation identifying the individuals as authorized representative
Yes For Individual Poland Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport (For non-EU or Swiss citizens) OR Residence card (for non-EU or Swiss citizens)

In addition to that, you need to submit your address (May be anywhere in the world).

For Business Poland Toll-Free Number
1. Proof of Identity: Excerpt from a relevant business register
In addition to that, you need to provide the information business address (May be anywhere in the world).

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Portugal

No
Yes For Individual Portugal National Number
1. Proof of Identity: Government-issued ID OR Residence permit OR Passport
2. Proof of Address (Must be within Portugal): Government-issued ID showing Portuguese address OR Utility bill

For Business Portugal National Number
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Address (Must be within Portugal): Excerpt from the commercial showing Portuguese address
Proof of Business Tax Number: Government-issued ID showing tax number

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Portugal Mobile Number
1. Proof of Identity: Government-issued ID OR Residence permit or Passport
2. Proof of Portuguese Address: Government-issued ID showing Portuguese address OR Utility bill

For Business Portugal Mobile Number
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Portuguese Address: Excerpt from the commercial register showing Portuguese address
3. Proof of Business Tax Number: Government-issued ID showing tax number
Yes For Individual Portugal Toll-Free Number
1. Proof of Identity: Government-issued ID OR Residence permit OR Passport
2. Proof of Address (May be anywhere in the world): Government-issued ID showing the address OR Utility bill
3. Executed Letter of Authorization: Executed letter of Authorization

For Business Portugal Toll-Free Number
1. Proof of Identity: Excerpt from the commercial register
2. Proof of Address (May be anywhere in the world): Excerpt from the commercial register showing the address
3. Proof of Tax ID: Government-issued documentation containing Tax ID
4. Executed Letter of Authorization: Executed letter of Authorization

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Puerto Rico

Yes For Individual & Business Puerto Rico Local Number
- No Document Required
No
No
Yes Puerto Rico Toll Free Number for Individual & Business
- No Document Required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Romania

Yes For Individual Romania Local Number
1. Proof of Identity: Government-issued ID OR Passport OR Residence OR labor permit
2. Proof of Local Address: Government-issued ID showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Series, Number, and Expiry Date: Government-issued ID OR Passport OR Residence OR labor permit

For Business Romania Local Number
1. Proof of Identity: Trade registry certificate OR Fiscal registration/VAT certificate OR Excerpt from the commercial or trade registry
2. Proof of Local Address: Excerpt from the commercial or trade registry showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
Yes For Individual Romania Toll-Free Number
1. Proof of Identity: Government-issued ID OR Residence permit/ labor permit OR Passport
2. Proof of Local Address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

In addition to that, you need to provide your Date of Birth.

For Business Romania Toll-Free Number
1. Proof of Identity: Trade registry certificate OR Fiscal registration/VAT certificate OR Excerpt from the commercial OR trade registry
2. Proof of Address: Excerpt from the commercial OR trade registry showing matching address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): Passport OR Identity card OR Residence or labor permit
4. Proof that representative is authorized to act on the behalf of the company: Power of attorney OR other documentation identifying the individuals as an authorized representative

In addition to that, you need to provide the Date of Birth and Address of the authorized representatives.

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Singapore

No
Yes For Individual Singapore National Number
1. Proof of Identity: Government-issued ID OR Passport OR Employment pass
2. Proof of Identity Document Number: Government-issued ID OR Passport OR Employment pass
3. Proof of Address(May be anywhere in the world): Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Singapore National Number
1. Proof of Identity: National ID card OR Passport OR Employment Pass
2. Proof of Business: Business registration
3. Proof of Business Registration Number: Business registration
4. Proof of Address(May be anywhere in the world): Business Registration
Yes For Individual Singapore Mobile Local Number
1.Proof of Identity: Government-issued ID OR Passport OR Employment Pass

For Business Singapore Mobile Number
1. Proof of Identity: Business Registration
No
No

Slovakia

Yes For Individual Slovakia Local Number
1. Proof of Identity: Government-issued ID or Passport
2.Proof of Local Address: Government-issued ID showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity Document Number: Government-issued ID OR Passport

For Business Slovakia Local Number
1. Proof of Identity: Business registration
2. Proof of Local Address: Business registration showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
Yes For Individual Slovakia Toll-Free Number
1. Proof of Identity: Government-issued ID or Passport
2. Proof of Identity Document Number: Government-issued ID or Passport

For Business Slovakia Toll-Free Number
1. Proof of Identity: Business registration
No

Slovenia

Yes For Individual Slovenia Local Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Government-issued ID showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Slovenia Local Number
1. Proof of Identity: Government-issued ID OR passport
2. of Local Address: Excerpt from the commercial register showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
No
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Spain

Yes For Individual Spain Local Number
1. Proof of Identity: Spanish national ID OR Spanish Passport OR Spanish Residence Card
2. Proof of Local Address: Spanish National ID OR Spanish Residence Card OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Spain Local Number
1. Proof of Identity: Business registration
2. Proof of Local Address: Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Spain National Number
1. Proof of Identity: Spanish national ID OR Spanish Passport OR Spanish Residence Card
2. Proof of Local Address(Must be within Spain): Spanish National ID OR Spanish Residence Card OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Spain National Number
1.Proof of Identity: Business registration
2.Proof of Local Address: Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed.

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Spain Mobile Number
1. Proof of Identity: Spanish national ID OR Spanish Passport OR Spanish Residence Card
2. Proof of Local Address (Must be within Spain): Spanish National ID OR Spanish Residence Card OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Spain Mobile Number
1. Proof of Identity: Business Registration
2. Proof of Address: Business registration OR Utility bill OR Tax notice OR Rent receipt OR Title deed

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Spain Toll-Free Number
1. Proof of Identity: Spanish national ID OR Spanish Passport OR Spanish Residence Card
2. Proof of Local Address: Spanish National ID OR Spanish Residence Card OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Spain Toll-Free Number
1. Proof of Identity: Business registration
2. Proof of Local Address(Must be within Spain): Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

South Africa

Yes For Individual South Africa Local Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Government-issued ID showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business South Africa Local Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Local Address: Excerpt from the commercial register showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
Yes For Individual South Africa Mobile Number
1. Proof of Identity: Government-issued ID (must include photo, full name, and identity number)
2. Proof of South African Address: Bank statement OR Municipal rates OR tax invoice OR Recent telephone account statement OR Retailer account or current television license OR New motor vehicle license
3. Proof of Identity Number: Government-issued ID (must include photo, full name, and identity number)

For Business South Africa Mobile Number
1. Proof of Identity: Business registration OR certified photocopy of business letterhead OR other similar document containing the Business Registration Number so the business registration can be verified in reference to this document
2. Proof of South African Address: Bank statement OR Municipal rates OR tax invoice OR Recent telephone account statement OR New motor vehicle license
Yes For Individual South Africa Toll-Free Number
1. Proof of identity: Government-issued ID (must include a photo, full name, and identity number)
2. Proof of Local Address: Municipal rates or tax invoice OR Recent telephone account statement OR Retailer account or current television license OR New motor vehicle license

In addition, you need to provide us with information on your Nationality.

For Business South Africa Toll-Free Number
1. Proof of identity: Business registration OR Certified photocopy of business letterhead or other similar document containing the Business Registration Number to verify the business registration
2. Proof of Local Address: Bank statement OR Municipal rates or tax invoice OR Recent telephone account statement OR New motor vehicle license
3. Proof of identity (Authorized representative): Government-issued ID (must include a photo, full name, and identity number)

In addition, you need to provide us with information on the Address and Nationality of the Authorized Representative

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

South Korea

No
No
No
Yes For Individual & Business South Korea Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport

In addition to that, you need to provide information about your Address.

Document Required (For Businesses)
1. Proof of Identity: Businesses registration

In addition to that, you need to provide information about your Business Address.

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Sweden

Yes For Individual Sweden Local Number
1. Proof of Identity: No documentation required
2. Proof of Sweden’s local address: Government-issued ID showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Sweden Local Number
1. Proof of Identity: No documentation required
2. Proof of local Address: Business registration showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Business Registration Number: Business Registration
Yes For Individual & Business Sweden Mobile Number
1. Proof of Local address: Business registration Showing local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
2. Proof of Business Registration number: Business Registration

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual & Business Sweden Mobile Number
- No Document Required
Yes For Individual & Business Sweden Toll-Free Number
1. Proof of Local address: Business registration Showing local addressOR Utility bill OR Tax notice OR Rent receipt OR Title deed
2. Proof of Business Registration number: Business Registration

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Switzerland

Yes For Individual Switzerland Local Number
1. Proof of Identity: Government-issued ID OR Swiss visa OR Passport OR Swiss Resident’s Permit
2. Proof of Date of Birth: Personal ID card showing date of birth OR Passport

For Business Switzerland Local Number
1. Proof of Identity: Excerpt from the commercial or official business register
2. Proof of Registered Office Address (Must be within locality or region covered by the phone number’s prefix): Excerpt from the commercial or official business register showing the local address.
No
Yes For Individual Switzerland Mobile Number
1. Proof of Identity: Government-issued ID OR Swiss visa OR Passport OR Swiss Resident’s Permit
2. Proof of Date of Birth: Personal ID card showing date of birth OR Passport

For Business Switzerland Mobile Number
1. Proof of Identity: Excerpt from the commercial or official business register
2. Proof of Registered Office Address (may be anywhere in the world): Excerpt from the commercial or official business register
No
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Taiwan

Yes For Individual Taiwan Local Number
1. Proof of Identity (Primary): National ID OR Residence Permit
2. Proof of Identity (Secondary): Passport

For Business Taiwan Local Number
1. Proof of Identity: Company Registration showing the business name and company’s registration number
2. Proof of Address: Company Registration showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): National ID OR Residence Permit OR Passport
No
Yes For Individual Taiwan Mobile Number
1. Proof of Identity (Primary): National ID OR Residence Permit
2. Proof of Identity (Secondary): Passport
3. Proof of Address (Must be within Taiwan): Government-issued ID showing Taiwan address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Taiwan Mobile Number
1. Proof of Identity: Company Registration showing the business name and company’s registration number
2. Proof of Address: Company Registration showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): National ID OR Residence Permit OR Passport

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
Yes For Individual Taiwan Toll-Free Number
1. Proof of Identity (Primary): National ID OR Residence Permit
2. Proof of Identity (Secondary): Passport
3. Proof of Address

(Must be within Taiwan): Government-issued ID showing Taiwan address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Taiwan Toll-Free Number
1. Proof of Identity: Company Registration showing the business name and company’s registration number
2. Proof of Address: Company Registration showing the local address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of Identity (Authorized Representative): National ID OR Residence Permit OR Passport

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Thailand

Yes For Individual Thailand Local Number
1. Proof of Identity: Thai Government-issued ID Card
2. Proof of Local Address: Government-issued ID showing the Thai address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Thailand Local Number
1. Proof of Identity: Excerpt from Commercial register showing the name of the legal representative
2. Proof of identity number: Thai Government-issued ID Card
No
No
Yes For Individual Thailand Toll-Free Number
1. Proof of Identity: Thai Government-issued ID Card OR Passport
2. Proof of Address: Government-issued ID OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Thailand Toll-Free Number
1. Proof of business name: Excerpt from Commercial register showing the corporate registration number
2. Proof of address: Excerpt from Commercial register OR Utility bill OR Tax notice OR Rent receipt OR Title deed
3. Proof of authorized representative: Thai-government issued ID card OR Passport
No

Trinidad and Tobago

Contact Support
No
No
No
No

Tunisia

Contact Support
No
No
No
No

UAE

No
No
No
Yes For Individual & Business UAE Toll-Free Number
1. For Individual & Business UAE Toll-Free Number

In addition to that, you need to submit your Address (May be anywhere in the world) and your Full Name.

The document is to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Uganda

Yes For Individual Uganda Local Number
1. Proof of Uganda Address(Must be within Uganda): Government-issued ID showing the Uganda address OR Utility bill OR Tax notice OR Rent receipt OR Title deed

For Business Uganda Local Number
1. Proof of Uganda Address(Must be within Uganda): Excerpt from the commercial register showing the Uganda address OR Utility bill OR Tax notice OR Rent receipt OR Title deed
No
No
Yes For Individual Uganda Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address: Utility bill OR tax notice OR Rent receipt OR title deed.

For Business Uganda Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport
2. Proof of Address: Utility bill OR tax notice OR Rent receipt OR title deed.
No

United Kingdom

Yes Requirements for Individual
1. Proof of Identity: Government Issued ID or Passport
2. Proof of Address: Government Issued ID showing local address or Utility bill or Tax notice or Rent receipt or Title deed
3. A valid phone number. Virtual numbers are not accepted
4. Information on Emergency Address (only if different from provided Address)

Requirements for Business
If your business is not using a UK Companies House Registration Number
1. Proof of Identity: Excerpt from the commercial register showing Business Name, Registration Authority & Registration Number
2. Website Address
3. Information on Business Address (must be a valid UK address).
4. Information on Emergency Address (only if different from Business Address)
5. Authorized Representative's Name, Phone number and work Email. (phone number must be valid and non-virtual)

If your business is using a UK companies House Registration Number, you don’t need to provide an Excerpt from the commercial register. Instead provide your business registration number along with the other information mentioned above.
No
Yes Requirements for Individual
1. Proof of Identity: Government Issued ID or Passport
2. Information on Address (may be anywhere in the world)
3. Information on Emergency Address (only if different from Business Address)
4. A valid phone number. Virtual numbers are not accepted

Requirements for Business
If your business is not using a UK Companies House Registration Number
1. Proof of Identity: Excerpt from the commercial register showing Business Name, Registration Authority & Registration Number
2. Website Address
3. Information on Business Address (may be anywhere in the world).
4. Information on Emergency Address (only if different from Business Address)
5. Authorized Representative's Name, Phone number and work Email. (phone number must be valid and non-virtual)

If your business is using a UK companies House Registration Number, you don’t need to provide an Excerpt from the commercial register. Instead provide your business registration number along with the other information mentioned above.
Yes Requirements for Individual
1. Proof of Identity: Government Issued ID or Passport
2. Information on Address (may be anywhere in the world)
3. Information on Emergency Address (only if different from Business Address)
4. A valid phone number. Virtual numbers are not accepted

Requirements for Business
If your business is not using a UK Companies House Registration Number
1. Proof of Identity: Excerpt from the commercial register showing Business Name, Registration Authority & Registration Number
2. Website Address
3. Information on Business Address (may be anywhere in the world).
4. Information on Emergency Address (only if different from Business Address)
5. Authorized Representative's Name, Phone number and work Email. (phone number must be valid and non-virtual)

If your business is using a UK companies House Registration Number, you don’t need to provide an Excerpt from the commercial register. Instead provide your business registration number along with the other information mentioned above.
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. List of all the phone numbers you would like to bring to the cloud telephony platform.
2. A signed copy of the Letter of Authorization (LOA).
3.Old vendor details. It helps us to communicate with the previous vendor and ease the number porting process.
4. Invoice and receipt of the last 3 months as proof of ownership.
5. SIP details if you are switching from other VoIP telephony to KrispCall.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

USA

Yes USA Local Number for Individual & Business
- No Document Required
No
No
Yes USA Toll Free Number for Individual & Business
- No Document Required
Yes In order to migrate your existing phone number to KrispCall’s cloud telephony, first, you need to clear all the outstanding charges (if any) associated with the previous carrier. After that, you need to provide us with the following:

1. A Letter of Authorization (LOA) signed by the authorized user and/or owner of the number(s). Note that the information on your LOA must match the authorized user name and service address provided by your current carrier..
2. Customer Service Record: Please contact your current carrier, and ask for the CSR to your carrier’s Porting Team. Please specify that you want the customer service record on file with the carrier, not merely your billing records.
3.Phone Bills: A scanned (or electronic) copy of the most recent phone bill, within the last 30 days, that includes the account, owner/authorized user name, and address information for all the numbers you’d like to port.

Upon receiving the documents, we will forward the documents to our upstream provider. There might be some carrier-specific documents for which we need some time to determine.

Vietnam

No
No
No
Yes For Individual Vietnam Toll-Free Number
1. Proof of Identity: Government-issued ID OR Passport OR Employment Pass

In addition to that, you need to submit your address (May be anywhere in the world)

For Business Vietnam Toll-Free Number
1. Proof of Identity: Business Registration

In addition to that, you need to submit your address (May be anywhere in the world)

The documents are to be sent to document@krispcall.com and will generally take 3 days for verification by the carrier provider.
No

Phone Number Porting With KrispCall

Here is why you should choose KrispCall as your new service provider and port your phone numbers.

Port-in Phone Numbers From Standard Countries

KrispCall offers you number porting from 25+ standard countries for affordable prices, the USA being a free-of-cost porting. It also allows you to port your phone numbers from other non-standard countries

Advanced VoIP Features

KrispCall offers advanced call management features, enabling you to take your business telephony conversations to the next level. Automate and streamline your call processes to enhance employee productivity and improve customer experiences.

Cheap Calling & Texting

Enjoy cheap calling and texting with KrispCall’s SMS and Calling features. Get the best value for your money with KrispCall. Call filters, monitoring, analytics, bulk SMS, Conversation PIN, message filter, and more for extremely affordable prices.

Make Your Communication Boundary-less

Port and acquire international phone numbers from all over the globe and expand your brand like never before. Regardless of your business operation, establish your brand as a local entity in any corner of the world.

24/7 dedicated human support

Get help from KrispCall’s 24/7 dedicated customer support to address and fix your problems quickly.

Get Rid of the Burden of Buying and Storing

Reduce your hardware use and costs by eliminating legacy phone systems. Communicate more effectively with KrispCall cloud phone system.

Port Your Number

Access Powerful VoIP Features In Newly Ported Number

Get all your old phone system feature plus advanced calling and texting features to automate your communication.

KrispCall is recognized as a Leader in VoIP across ANZ & Momentum Leader by G2’s reports

+63 more recognitions

J C.

HR Officer

Jun 23, 2025

“I love how easy KrispCall is to use, and the helpful support makes it easy for me to manage multiple numbers and stay connected globally.”

Mike B.

Co-Founder and Business Dev...

Jun 04, 2025

“KrispCall won us over with lightning-fast support, effortless access to numbers and SMS, and pricing that makes sense for small businesses.”

Tkachenko E.

Software Developer

Apr 21, 2025

“KrispCall lets me manage all my calls, texts, and voicemails from one place, helping me stay organized and present a professional image wherever I work.”

Amanda C.

CEO

Jan 22, 2025

“KrispCall’s quick, respectful customer support helped me find the perfect solution for global calls and a customer service number!”

Nagendra V.

Digital Marketing Specialist

Oct 07, 2024

“KrispCall makes global calling effortless with all the tools I need in one place—perfect for connecting with clients worldwide & my digital marketing needs!”

James S.

Software Engineer

May 21, 2025

“KrispCall’s easy setup and intuitive interface keep my team’s communication organized, while its AI-powered platform has streamlined global calls and customer interactions.”

Taha Ryuko S.

Founder & CEO

May 29, 2025

“We received a prompt response right after reaching out, and KrispCall helped resolve my virtual identity issue.”

Colin L.

Server

Feb 11, 2025

“We use KrispCall for a Hong Kong number to receive OTPs—the service is reliable, support is excellent, and the daily usage emails keep us in the loop.”

Lucas W.

Product Manager

Dec 3, 2024

"KrispCall’s authentic, professional service and exceptional customer understanding make staying connected with clients effortless—I’m very happy with it!"

Pushkar Verma

Director

Aug 12, 2024

“The setup process was very easy, with chat support available during our business hours. We needed a UK number with WhatsApp setup, and this solution met our needs at a reasonable price.”

Turan B.

Researcher

Jun 05, 2025

“KrispCall helped me get a virtual number that makes international calling smooth and easy.”

Sandeep M.

Real Estate Specialist

Apr 22, 2025

“KrispCall helped me get a UK number and set up WhatsApp and Telegram effortlessly for my real estate client calls from Dubai.”

Teddy M.

Finance Professional - Busin...

Feb 04, 2025

“Super quick setup and amazing support, KrispCall made it easy for our customers to reach us!”

Hunter F.

Business Analyst

Nov 12, 2024

"KrispCall’s amazing VoIP features and seamless number porting have been essential for managing my international business calls and remote team—highly recommended!"

Matthew Jones (JP, AFIML)

Associate Fellow

Jul 18, 2024

“Been using KrispCall for a while now and the service is great and the customer support is so responsive”

How to Port Your Existing Phone Number to KrispCall’s Cloud Telephony?

Porting your existing phone number to KrispCall’s cloud telephony involves 6-7 steps, which take up to 1-4 weeks, depending on the origin country of your phone number and the type. The porting process requires an interconnection between your current service provider and KrispCall.

The number transfer process involves interaction, submission, analysis, review, and decisions between two involved carriers.

Step 1: Check your phone number is available for porting.

To port your phone number to KrispCall, first check that it is available for porting. If it is, then check the required documents.

Step 2: Submit your port request.

‎You need to sign up and submit a porting request to KrispCall at porting@krispcall.com with the following details to initiate the porting process.

Porting Request Requirements

Email us the following information and supporting documentation to initiate your porting process

Your desired number(s) for porting in the international format [ex. +43 662 80440].

Name of your current service provider.

Name of the current range holder. (Ask your current service provider)

Name of person or business who officially owns the number(s).

Full address of the official owner.

A Letter of Authorization (LOA) signed by the authorized user.

A copy of the bill recently paid for the number(s).

Note: For more details about documents see the above table.

Important notice: Do not close your account (cancel your old plan) with your current service providers until your number is ported successfully.

Step 3: Number gets approved by KrispCall.

Our support team reviews all your documents and gets back to you to inform you if you are able to port & proceed to the next stage or make improvements to your request. It usually takes a business day to complete this stage, depending on the type of number your wish to port.

Step 4: KrispCall reaches out to your current service provider.

Upon the approval of your porting request, KrispCall submits the porting request of your number to your current carrier or service provider. There is a series of communication back-and-forth between KrispCall and the current carrier.
It might take a week (7 days) to reach a final decision.

Step 5: Response from your current service provider.

It is time you find out if your current service provider has either accepted or rejected the porting request. Let us understand the scenarios.

Approved

If your current carrier approves the request, KrispCall will reach you with a porting date.

Rejected

Rejection of your porting request occurs due to various reasons. Every record you provide should exactly match your records in their database. Porting requests from an unauthorized account is one of the main causes.

The best way to resolve this problem & make it eligible to port is to personally reach out to your current carrier to find the solution. They will help you to fix this problem.

Step 6: KrispCall reaches out to you with your porting date.

Once everything gets approved, KrispCall sends your an email mentioning the date of porting your phone number to KrispCall’s cloud telephony. Upon reaching the date, the number porting initiates.

It might take 3-4 weeks at most to complete the porting of your phone number to KrispCall. To compensate for the time, KrispCall provides you with a temporary number that acts as your old number for uninterrupted communication.

KrispCall takes care of your business phone communications, even during the porting process. Once the porting completes, you can continue your communications through KrispCall App.

Getting a new number Vs porting an existing number: The Differences

Getting a new number	Port an existing number
Best for fresh starts	Best for business communication upgrades
Easy purchase & instant activation	Takes time for porting, but worthwhile
Established businesses need extra effort to inform customers about their new number.	Keeps your existing customers intact

Getting a new phone number is good for a fresh start, whether a personal or a business. A new number isn’t an ideal option for already established businesses.

In both cases, you get to incorporate and relish the features in your communications. However, porting facilitates you to keep your existing customers intact without putting in the extra effort.

Request Transfer Number

Frequently Asked Questions

Didn’t find the Answer you were looking for? Visit our Help Center or Contact Support

How to switch phone carriers and keep your number?

You can switch from one phone carrier to another and keep your existing phone number by porting your phone number. Porting allows you to switch carriers without having to buy new phone numbers.

How to port a phone number?

Porting a phone number involves a few steps as follows:

Submit your port request to a receiving carrier.
The number gets approved by the receiver carrier.
Receiving Carrier reaches out to Losing Carrier.
Response from the losing carrier – Approved or Rejected.
Receiving carrier reaches out to you with your porting date if approved.
You confirm, and the porting process starts.

How long does it take to port a phone number?

The time required for porting to complete differs from one service provider to another. Usually, it takes 2-4 weeks with KrispCall. However, you will be provided a temporary number with your original number masking so that all your inbound and outbound calls remain intact during the porting process.

How much does it cost to port a phone number?

The cost of porting your existing phone number varies from one country to another and the phone number type you are trying to transfer. You can reach out to our support team at porting@krispcall.com for in-depth information on porting prices.

From which carrier can I switch to KrispCall?

Different countries have different phone carriers, and KrispCall supports most of them. Some of the popular carriers from which you can switch to KrispCall are:

Telstra
Pivotel
Lebara
Vodafone Service Providers
Lyca Mobile
Telstra Wholesale Service Providers
BT
TPG-Vodafone
CloudItalia
Fastweb
Colt
Sky
Tiscali
Tim
TWT
Verizon
Uno
Vodafone
Wind
Voxbone

Open Google Voice.
Go to Settings.
Open the “Account” section.
Click ‘Unlock’ under the Google Voice number you wish to port out.
Make payment with your Google Account.
Ask your new carrier to port your number.
You see “Number unlocked” at the bottom left if successful.

Port Phone Number