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Health Care Call Center Software new
Healthcare Call Center Software for Hospitals, Clinics & Medical Practices
KrispCall is a HIPAA-compliant cloud call center platform that helps hospitals and clinics automate patient scheduling, cut hold times, and manage every inbound and outbound call – starting at $15/user/month with 99%+ uptime.
call routing
9000+ companies worldwide trust and cherish our service
How KrispCall Healthcare Call Center Software Benefits Hospitals, Clinics & Medical Practices
Turn every patient interaction into a seamless, professional, and responsive experience with KrispCall’s intelligent call center features.
HIPAA-Compliant Call Management
KrispCall encrypts every patient call, SMS, and voicemail end-to-end and stores all interactions in a HIPAA-compliant cloud environment, so hospitals and clinics handle Protected Health Information (PHI) safely, pass compliance audits, and maintain patient trust without additional security tooling.Faster Patient Response
Reduce Patient Wait Times with Smart Routing
KrispCall's IVR automatically routes patients to the right department or specialist, eliminating misrouted calls, cutting average hold times, and letting hospitals and multi-location clinics handle higher call volumes without adding headcount.
Local & Toll-Free Numbers for Every Clinic Location
Give each hospital branch or clinic its own local number, managed centrally from one platform. KrispCall supports local, mobile, and toll-free virtual numbers in 100+ countries, so patients always call a familiar number while your team manages everything from one place.
Instant Patient Records via 100+ CRM Integrations
KrispCall connects with Salesforce, HubSpot, Pipedrive, and 100+ CRM platforms, surfacing patient records, appointment history, and interaction notes the moment a call connects. No tab switching, no data gaps, no delays.
See Krispcall in action for healthcare providers
Complete Healthcare Call Center Software Features for Hospitals, Clinics & Medical Practices
From inbound patient calls to outbound appointment reminders, KrispCall gives hospitals, clinics, and medical practices the tools to run a faster, more compliant, and more responsive call center, starting at $15/user/month.
One Inbox for Every Patient Interaction
Manage every inbound patient call, outbound follow-up, SMS reminder, and voicemail from one centralized dashboard. Healthcare teams stay organized, reduce missed interactions, and respond faster, without switching between tools or tabs.
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Automate Outbound Patient Calls
KrispCall's Power Dialer eliminates manual dialing for appointment reminders, prescription notifications, post-discharge follow-ups, and patient outreach campaigns. Hospitals and clinics connect only on answered calls, increasing patient reach per hour without adding staff.
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Track Call Volume, Wait Times & Agent Performance
KrispCall delivers real-time dashboards showing call volume by department, average handle time, patient wait times, missed call rates, and agent performance, giving healthcare administrators the data to optimize staffing, reduce bottlenecks, and improve patient satisfaction scores.
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Convert Patient Voicemails to Readable Text Instantly
Every patient voicemail is automatically transcribed and delivered as readable text to the assigned team member's inbox. Clinical staff triage urgent messages faster, respond to time-sensitive requests without listening to recordings, and maintain searchable, organized patient communication records.
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Route Every Patient to the Right Department on the First Call
KrispCall's multi-level IVR handles routing for appointment scheduling, billing inquiries, prescription refills, referrals, and emergency escalations automatically. Hospitals save 20+ hours per month in manual call handling, and patients reach the right specialist on the first attempt.
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Loved our features?
Explore MoreTailored Call Center Solutions For Every Healthcare Need
AI Call Center
Automate patient support with smart AI-powered call handling.
Inbound Call Center
Manage patient inquiries and appointments efficiently.
Outbound Call Center
Reach patients with follow-ups, reminders, and notifications.
Blended Call Center
Handle inbound and outbound calls in a single system.
Threads of Brilliance
AI Suggestion, Reply, Transcribing & Summarizing
Save Up to 50% of Time per Patient Interaction with KrispCall Healthcare Call Center Solutions
KrispCall offers essential features for healthcare call centers, including call recording, IVR, call transfer, bulk SMS, CRM integration, inbound and outbound patient calls, and a Unified Callbox, to streamline workflows and enhance the patient experience.
Expand Your Healthcare Reach with Virtual Numbers
Use KrispCall’s virtual numbers to connect with patients globally and manage calls efficiently. Advanced call management tools keep your healthcare conversation organized and professional
- Popular
- North America
- South America
- Europe
- Asia
- Africa
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Archer Arden
Denmark
Jan 2, 2025
“As a solopreneur, I’ve found the KrispCall free tool to be incredibly helpful. The mobile app is user friendly and features a sleek interface that makes managing my communication effortless. Its seamless integration with other platforms I use allows me to stay efficient and organized. Overall, it's an excellent solution for anyone running a small business independently.”
Georgia Brazier
Austria
Dec 19, 2024
“KrispCall is hands down the best service. We have used KrispCall for over a year, and it has been amazing. Adding users, assigning teams, and managing workflows is quick and simple. It's the perfect solution for scaling any business.”
Martin Edseth
Norway
Oct 3, 2024
“I found the service to be very helpful and quick in resolving my issues and answering my questions. It made the entire process smooth and efficient, which I really appreciated.”
Steven Hodson
United Kingdom
Sep 27, 2024
“It has a nice and easy setup process, and it is simple to get verified by uploading documents to the online agents. A really seamless solution for what i needed.”
Sophie Gooch
Italy
Dec 30, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Harrison Fairthorne
Austria
Dec 13, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Christina Tan
Singapore
Oct 2, 2024
“It's been a few months since we used Krispcall, and the service has been nothing short of speed. Great service, fast turnaround time to procure numbers. So far service has been stable for various countries”
Gracy Kaymona
South Africa
Sep 16, 2024
“Awesome many thanks! I was lucky, my onboarding/ KYC was be managed by Luke. The service is highly secure and very fast. The interactions were smooth, and the app is user-friendly. I would rate it 10/10!”
Vish R.
India
Dec 25, 2024
“Calling Services is fantastic! The SMS feature works great, and the UI is super user-friendly. The support team is also incredibly helpful and resolved most of my issues quickly. Plus the phone app is also very good.”
Angela Anaya
Panama
Oct 5, 2024
“I received great support and guidance throughout the entire process, and I was really impressed with how everything was handled until the issue was completely resolved!”
BalbuenaFx
Dominican Republic
Oct 1, 2024
“Excellent service, customer service or support assistance is outstanding, the user interface is friendly, do not hesitate to use KrispCall :)”
William Yombo
France
Sep 16, 2024
“Great experience. I lost a phone number due to a payment issue, but they reassigned it to me at no cost. The customer service team is very responsive. I definitely recommend them, and so far, I haven't felt the need to use any other service.”
Instantly integrate KrispCall with 100+ CRMs
KrispCall’s robust integrations effortlessly connect with your existing technology. Plus, with support for Zapier, Make, and more, you can build custom integrations tailored to your specific needs.
Hubspot
Pipedrive
MS Teams
Zoho CRM
ActiveCampaign
Crisp
MS Dynamics 365
monday.com
Capsule
Front
noCRM.io
Nimble
Bitrix24
Intercom
Help Scout
Salesflare
Pipeline
Outreach
Ontraport
Nutshell
Klaviyo
Gorgias
FreshSales
Firmao
Apptivo
Close CRM
Kommo
LeadSquared
TeamLeader
Keap
Engagebay
OnePageCRM
Salesmate
Salesloft
Pipeliner
Zendesk
Copper
Integrately
Make
Pabbly
Highlevel
Pipedream
Pricing that fits all team needs and sizes
Select the plan that best suits your business requirements based on the number of users and features you need.
Starter
Best for solo agents, freelancers, and small teams getting started with business calling.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 200 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 200 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 100 SMS segments/user/mo Includes 100 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Starter users.
- $1 testing credit (Call/SMS)
- Business calling and SMS
- Call monitoring & coaching
- Mobile apps & browser dialer extension
- Multi-level IVR for call routing
- SMS rephrasing
- 100+ integrations (Basic Only)
Advance
Best for growing sales teams, call centers/BPOs & scaling offshore businesses.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 1000 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 1000 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 500 SMS segments/user/mo Includes 5,00 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Advance users.
- $1 testing credit (Call/SMS)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- Salesforce integration
Max
Best for growing businesses with high-volume, predictable calling and messaging needs.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- Unlimited outbound calling Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- Unlimited inbound calling Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 1000 SMS segments/user/mo Includes 1000 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Max users.
- $1 testing credit (Call/SMS)
- CDR report (on request)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- 100+ integrations (Advanced)
Enterprise
Custom-built for large businesses that need enterprise-grade security, compliance, and flexibility.
- Custom uptime SLA
- Dedicated manager & onboarding
- ISO 27001 compliance support
- Advanced admin controls
- Faster priority support
- Custom invoicing and procurement
Additional calls, SMS & numbers billed separately at usage rates. Calling/SMS rates vary by country & number type. Calculate your estimated cost.
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
Healthcare call center software is a specialized cloud communication platform designed to help hospitals, clinics, and medical practices manage high volumes of patient calls, SMS messages, and voicemails from one centralized system. It includes features like HIPAA-compliant call recording, IVR routing, appointment reminder automation, CRM integration, and real-time analytics, enabling healthcare teams to deliver faster, more organized patient support without adding administrative headcount.
KrispCall provides a cloud-based healthcare call center platform that centralizes all patient communications, inbound calls, outbound reminders, SMS, MMS, and voicemails, in a single Unified Callbox. Calls are automatically routed via multi-level IVR to the right department or specialist. All interactions are recorded and stored in a HIPAA-compliant encrypted environment. Staff access patient records via 100+ CRM integrations during live calls, while AI tools handle transcription, summarization, and reply suggestions automatically, starting at $15/user/month.
Yes. KrispCall is a HIPAA-compliant healthcare call center platform. All patient calls, SMS messages, and voicemails are encrypted end-to-end and stored securely in the cloud. Healthcare providers can handle Protected Health Information (PHI) safely across every communication channel, supporting audit readiness, regulatory compliance, and patient data protection without additional security tooling.
AI in healthcare call centers automates appointment scheduling reminders, transcribes and summarizes patient calls after every interaction, suggests context-aware replies for clinical and administrative staff, routes callers intelligently via conversational IVR, and flags urgent patient requests for immediate escalation. This reduces manual workload on front desk and care teams, shortens patient wait times, cuts after-hours missed calls, and ensures documentation accuracy, without additional headcount.
Yes. KrispCall provides end-to-end security with HIPAA-compliant, encrypted calls and messages, and secure cloud storage. This ensures patient data is protected while enabling healthcare teams to manage high volumes of calls, texts, and voicemails safely and reliably.
The key features of healthcare call center software include HIPAA-compliant call recording and encrypted storage, multi-level IVR for intelligent patient routing, Power Dialer for automated outbound appointment reminders, voicemail transcription, 100+ CRM integrations for instant patient record access, omnichannel support across voice, SMS, and MMS, real-time call analytics, and AI tools for transcription and call summarization. KrispCall includes most of these features in plans starting at $15 per user per month with 99.9%+ uptime.
For small medical clinics, the best healthcare call center software offers HIPAA compliance, simple setup, affordable per-user pricing, and core features like IVR routing, voicemail transcription, and CRM integration, without requiring a dedicated IT team. KrispCall’s Essential plan at $15/user/month covers most of these requirements and can be deployed and configured the same day, making it one of the most accessible healthcare call center solutions for small and independent medical practices.
When choosing healthcare call center software, evaluate five key factors: HIPAA compliance and data encryption, IVR and intelligent routing capabilities, CRM integration depth, omnichannel support across voice, SMS, and chat, and transparent per-user pricing. For hospitals and multi-location clinics, also consider whether the platform supports local virtual numbers per location and centralized management across sites.
Yes. KrispCall supports multi-location hospitals and clinic networks by providing local virtual phone numbers for each facility, centralized call management and analytics across all locations, unified reporting dashboards for administrators, and role-based access controls for staff at different sites, all managed from one platform. This makes KrispCall suitable for hospital groups, regional health networks, and multi-location medical practices managing patient communications across multiple sites simultaneously.
Cloud-based healthcare call center software, like KrispCall, requires no hardware installation, scales instantly as patient call volumes grow, supports remote and distributed care teams, and is maintained and updated by the provider. On-premises systems offer more direct infrastructure control but require significant upfront hardware investment, dedicated IT resources for ongoing maintenance, and limited scalability during high call volume periods. For multi-location clinics and telehealth providers, cloud-based solutions deliver significantly better operational flexibility and lower total cost of ownership.
