Grasshopper Plans & Pricing 2026: Everything You Need to Know

Grasshopper is a popular VoIP for small businesses and solopreneurs that want a professional business number without investing in hardware. Owned by Grasshopper (a LogMeIn company), the platform focuses on business and outbound calls and on maintaining a national presence with toll-free or local numbers.

Grasshopper continues to offer simple, flat-rate pricing with three plans on a monthly or annual basis yearly pricing, True Solo, Solo Plus, and Small Business, designed primarily for US and Canada–based businesses. 

While its ease of use and transparent base pricing appeal to small operations, limitations around integrations, advanced features, and add-on costs have pushed many growing businesses to explore more modern VoIP alternatives.

Grasshopper Pricing and Plans Overview 

Grasshopper provides virtual phone systems with three pricing tiers and a seven-day free trial of a desktop or mobile interface. Its pricing is transparent, though additional costs apply for international use and specific features.

Grasshopper True Solo Plan 

The True Solo plan costs $14/mo (billed annually) or $18/month (billed monthly) and is designed for single-person businesses that need a clear distinction between personal and business phones. It includes one user, one Grasshopper phone number, and one extension, with basic Grasshopper virtual receptionist features such as call forwarding and voicemail.

Best For: Single-person businesses or freelancers needing basic communication essentials.

Core Feature:

• 1 Business phone numbers
• 1 User
• 1 extension
• Mobile + Desktop Apps
• Call Forwarding
• Voicemail
• Reporting
  

Drawbacks:

• It is strictly for one person.
• You cannot add more users or extensions later. 
• It cannot transfer live calls to others.
• There is no call recording option on this tier. 

Grasshopper Solo Plus Plan

The Solo Plus, one of the top Grasshopper business phone plans, starts at just $25/mo billed annually or $32/month billed monthly and is ideal for teams who want to share a single inbox without per-user fees. It offers unlimited users, one phone number, and three extensions to support better team collaboration across mobile and desktop apps.

Best For: Small teams sharing a single inbox without per-user costs.

Core Feature:

• Unlimited users
• 3 Extensions
• Unlimited calling minutes
• 24/7 support
• Call recording
• Voicemail Transcription
• Contact Management

Drawbacks:

• You are limited to only three extensions.
• Each additional extension costs extra per month.
• Your entire team must share a single phone number.
• It lacks advanced tools like CRM integrations or AI. 

Grasshopper Small Business Plan

The Small Business plan costs $55/mo, billed annually, or $70/month, billed monthly, and offers maximum flexibility for growing companies. This tier features unlimited users, four dedicated phone numbers, unlimited extensions, and enterprise cloud-based reliability for handling higher call volumes. for a fully customized setup.

Best For: Growing businesses requiring more lines and custom routing.

Core Feature:

• Four business phone numbers
• Unlimited extensions
• Unlimited business texting
• Simultaneous call handling
• VoIP + WiFi Calling
• Contact management
• Business hours

Drawbacks:

• It is significantly more expensive than the other tiers.
• You are mostly paying more just for extra phone numbers.
• It still does not include video conferencing or team chat.
• Features are identical to those of the cheaper plans, with no “pro” upgrades.

Grasshopper Hidden Fees, Add-Ons, and Extra Costs

Grasshopper’s pricing can include hidden costs through add-ons that significantly impact the overall Grasshopper customer experience while increasing the monthly expenses. 

These are some add-on features and extra costs included in Grasshopper:

1. Call Blasting

The call blasting features cost an additional of $9/month. While many other virtual phone systems include an additional simultaneous ring “for free”, Grasshopper treats it as a premium feature. 

2. Voice Studio

Voice studio cost as one-time fee of $75 per order. While you can record your own greetings for free, many businesses prefer professional-sounding greetings.

3. Digital Listings Management

The digital listing and management are among the hidden costs. For listings management, user limits phone numbers must also account for the mandatory 10DLC registration fees carriers require to send business text messages. 

4. Ruby Receptionists

Ruby receptionists are a high-ticket partnership that can cost hundreds of dollars a month. Although the ima mentions a 30% discount for the first month, this is a premium live-answering service. 

5. International Calling

International calling requires a $500 initial deposit and is billed at per-minute rates. Unlike domestic calls, which are usually unlimited, calls outside the US or Canada are not included. You must prepay a large deposit to even “unlock” the feature, and rates can go as high as $0.95 per minute depending on the country you are dialing.

6. Extra Numbers

Extra Numbers are priced at $9 per month each. Most Grasshopper plans include only one or a few business numbers. If your business grows and you need a dedicated local number in a second city or a separate toll-free line for a specific marketing campaign. 

7. Extra Extensions

Each extra extension will add $3 per month to your bill. Grasshopper pricing plans have strict limits on the number of “departments” or employee extensions (like “Press 1 for Sales”) you can have. If you need more than your plan allows, for instance, 

Related Article 👉: Grasshopper Alternatives in 2026 (Tried & Tested)

Grasshopper Pros and Cons

Grasshopper is just as well known for its affordable solution for small teams needing basic phone system features. However, it’s not a true VoIP service; calls still rely on carrier networks via cell towers and on Wi-Fi or an internet connection, limiting the full benefits of VoIP. 

Here are the pros and cons of the Grasshopper: 

Why Grasshopper customers move to KrispCall (quo and cloudtalk)

Grasshopper customers often switch to KrispCall to escape limited features, high costs, and inconsistent call quality, seeking a more modern, feature-rich, and affordable VoIP solution. KrispCall provides advanced virtual telephony features,  superior value with 100+ integrations, AI-powered tools, global number availability in 100+ countries, and advanced analytics.

Here’s what makes thousands of brands rate KrispCall more favorably on G2:

1. Transparent pricing

KrispCall provides clear pricing that you can check anytime. It’s simple to determine which plan fits your needs and easily adjust as your business grows. Not keen on unexpected charges? 

There are no hidden fees here. KrispCall’s pricing page clearly outlines add-ons, extra numbers, and other details. Here’s a summary of what each plan includes:

• Essential: $12 per user per month (annual) for shared phone numbers, internal calling, voicemail transcriptions, unified callbox, and basic call features.
• Standard: $32 per user per month (annual) for advanced call recording, group calling, CRM integrations (Salesforce, HubSpot), advance reporting.​
• Enterprise: Custom pricing for AI summaries, a dedicated account manager, developer support, and priority support for call centers.​

2. Global Coverage 

Grasshopper is strictly a North American solution. If you want to expand your business into the UK, Europe, or Asia, Grasshopper does not offer local numbers in those regions. KrispCall allows you to buy local, mobile, and toll-free numbers in 100+ countries instantly. This makes KrispCall the clear winner for businesses looking to build a global footprint without opening physical international offices.

3. Unified Communication 

Grasshopper was designed to handle calls and basic texts, but it stops there. KrispCall offers a Unified Callbox where all calls, SMS, and voicemails live in a single thread. More importantly, KrispCall integrates with over 100 third-party apps like HubSpot and Slack. Since Grasshopper lacks these integrations, users must manually enter data into their CRM, resulting in wasted time and human error.

4. Advanced AI tools

Business speed is determined by AI. KrispCall’s AI Copilot provides real-time call transcription and post-call summaries with actionable tasks. Grasshopper offers no such intelligence. Switching to KrispCall means your team no longer has to scramble for a pen and paper during a client call; the system handles the documentation so you can focus on the conversation.

5. Team Collaboration & Shared Phone Numbers

While Grasshopper can forward calls to multiple extensions, it doesn’t allow for true collaboration. KrispCall’s shared phone numbers feature lets your entire sales or support team operate from a single number. Everyone can see a client’s interaction history, avoiding the “Who talked to this customer last?” confusion that often plagues Grasshopper users as they grow beyond 2–3 employees.

Grasshopper vs. KrispCall: Why KrispCall Wins on Pricing

KrispCall is often considered the winner in pricing because it offers a modern, per-user model with essential features included, whereas Grasshopper uses a flat-fee model that frequently requires expensive monthly add-ons.