Grasshopper Plans & Pricing 2026: Everything You Need to Know

Grasshopper’s plans start at $14/month — but by the time you add SMS registration fees, extra extensions, call blasting, and taxes, many small businesses end up paying two to three times the advertised price.

If you’re evaluating Grasshopper for your business in 2026, this guide gives you the full picture: every plan cost, every hidden fee, real monthly cost scenarios by team size, and an honest comparison with more feature-rich alternatives like KrispCall.

Grasshopper Pricing and Plans Overview (2026)

Grasshopper provides virtual phone systems with three pricing tiers and a 7-day free trial of a desktop or mobile interface. Its pricing is transparent, though additional costs apply for international use and specific features.

1. Grasshopper True Solo Plan 

Best for: Freelancers, solopreneurs, consultants, or independent real estate agents who need one professional business number separate from their personal phone.

The True Solo plan is Grasshopper’s entry-level offering at $14/month (billed annually) or $18/month on a rolling monthly basis. It includes a single business phone number, one extension, and one user seat — no more, no less. All calls route through your existing cell phone; no hardware is required.

What’s included:

• 1 local or toll-free business phone number
• 1 user, 1 extension
• VoIP and Wi-Fi calling
• Voicemail with transcription
• Call forwarding to your personal phone
• Custom greetings and auto-attendant
• Business texting (requires 10DLC registration — $19.50 one-time + $1.50/month)
• Mobile app (iOS/Android) and desktop app
• Virtual fax (receive faxes digitally)

What’s missing:

• No call recording on this plan
• Cannot add additional users or extensions — ever
• No live call transfers to team members
• No CRM integrations (Salesforce, HubSpot, etc.)
• No video conferencing or team chat
• US and Canada calls only — no international coverage without a $500 deposit

Verdict: True Solo is a reasonable entry point if you’re a one-person operation who mainly needs a separate business number. The moment you need a second team member, a second extension, or call recording, you’re forced to upgrade.

2. Grasshopper Solo Plus Plan

Best for: Small teams of 2–5 people who share a single business inbox and need basic call forwarding and voicemail without per-user fees.

The Solo Plus plan sits at $25/month (annual) or $32/month (monthly). It unlocks unlimited users and bumps extensions from one to three — making it suitable for small teams operating from a shared number. All three extensions can ring simultaneously, and each team member can access calls through the app.

What’s included (beyond True Solo):

• Unlimited users on the same plan
• 3 extensions (e.g., Press 1 for Sales, Press 2 for Support, Press 3 for Billing)
• Simultaneous call handling
• Call recording
• Call forwarding across up to 15 numbers
• Virtual receptionist capabilities

What’s missing:

• Still limited to a single business phone number
• Extensions are capped at 3 — adding more costs $3–5/month per extension
• No CRM integrations, AI features, or advanced analytics
• International calls still require a $500 prepaid deposit
• No team chat, internal messaging, or video calls

Verdict: Solo Plus is Grasshopper’s best-value plan for small teams on a tight budget. But if your team uses HubSpot, Salesforce, or Slack, or if you need any form of AI assistance on calls, this plan will frustrate you quickly.

3. Grasshopper Small Business Plan

Best for: Growing businesses that need 4 separate phone numbers and unlimited extensions to organize departments, locations, or campaigns.

The Small Business plan costs $55/month (billed annually at $660) or $70/month on a monthly basis. The main upgrade over Solo Plus is the jump from 1 to 4 phone numbers, with extensions expanding from 3 to unlimited.

What’s included (beyond Solo Plus):

• 4 business phone numbers (local or toll-free)
• Unlimited extensions
• Unlimited users
• Full call management: simultaneous handling, recording, forwarding
• Business hours routing and after-hours settings

What’s still missing on the top plan:

• No video conferencing
• No team chat or internal collaboration tools
• No CRM integrations — still zero third-party app connections
• No AI call summaries or real-time transcription
• Features are identical to the cheaper plans — you’re paying more only for extra numbers and extensions

Verdict: The Small Business plan is expensive for what it delivers. At $55/month (annual) or $70/month (monthly), you’re paying for phone numbers and extensions only — no upgraded features, no AI, no integrations. Competitors like KrispCall offer all of this and more starting at $12/user/month.

Grasshopper Hidden Fees, Add-Ons, and Extra Costs

Grasshopper’s pricing can include hidden costs through add-ons that significantly impact the overall Grasshopper customer experience while increasing the monthly expenses. 

These are some add-on features and extra costs included in Grasshopper:

1. Call Blasting

The call blasting features cost an additional of $9/month. While many other virtual phone systems include an additional simultaneous ring “for free”, Grasshopper treats it as a premium feature. 

2. Voice Studio

Voice studio cost as one-time fee of $75 per order. While you can record your own greetings for free, many businesses prefer professional-sounding greetings.

3. Digital Listings Management

The digital listing and management are among the hidden costs. For listings management, user limits phone numbers must also account for the mandatory 10DLC registration fees carriers require to send business text messages. 

4. Ruby Receptionists

Ruby receptionists are a high-ticket partnership that can cost hundreds of dollars a month. Although the ima mentions a 30% discount for the first month, this is a premium live-answering service. 

5. International Calling

International calling requires a $500 initial deposit and is billed at per-minute rates. Unlike domestic calls, which are usually unlimited, calls outside the US or Canada are not included. You must prepay a large deposit to even “unlock” the feature, and rates can go as high as $0.95 per minute depending on the country you are dialing.

6. Extra Numbers

Extra Numbers are priced at $9 per month each. Most Grasshopper plans include only one or a few business numbers. If your business grows and you need a dedicated local number in a second city or a separate toll-free line for a specific marketing campaign. 

7. Extra Extensions

Each extra extension will add $3 per month to your bill. Grasshopper pricing plans have strict limits on the number of “departments” or employee extensions (like “Press 1 for Sales”) you can have. If you need more than your plan allows, for instance, 

Related Article 👉: Grasshopper Alternatives in 2026 (Tried & Tested)

Grasshopper Pros and Cons

Grasshopper is just as well known for its affordable solution for small teams needing basic phone system features. However, it’s not a true VoIP service; calls still rely on carrier networks via cell towers and on Wi-Fi or an internet connection, limiting the full benefits of VoIP. 

Here are the pros and cons of the Grasshopper: 

Why Grasshopper customers move to KrispCall

Grasshopper customers often switch to KrispCall to escape limited features, high costs, and inconsistent call quality, seeking a more modern, feature-rich, and affordable VoIP solution. KrispCall provides advanced virtual telephony features,  superior value with 100+ integrations, AI-powered tools, global number availability in 100+ countries, and advanced analytics.

Here’s what makes thousands of brands rate KrispCall more favorably on G2:

1. Transparent pricing

KrispCall provides clear pricing that you can check anytime. It’s simple to determine which plan fits your needs and easily adjust as your business grows. Not keen on unexpected charges? 

There are no hidden fees here. KrispCall’s pricing page clearly outlines add-ons, extra numbers, and other details. Here’s a summary of what each plan includes:

• Essential: $12 per user per month (annual) for shared phone numbers, internal calling, voicemail transcriptions, unified callbox, and basic call features.
• Standard: $32 per user per month (annual) for advanced call recording, group calling, CRM integrations (Salesforce, HubSpot), advance reporting.​
• Enterprise: Custom pricing for AI summaries, a dedicated account manager, developer support, and priority support for call centers.​

2. Global Coverage 

Grasshopper is strictly a North American solution. If you want to expand your business into the UK, Europe, or Asia, Grasshopper does not offer local numbers in those regions. KrispCall allows you to buy local, mobile, and toll-free numbers in 100+ countries instantly. This makes KrispCall the clear winner for businesses looking to build a global footprint without opening physical international offices.

3. Unified Communication 

Grasshopper was designed to handle calls and basic texts, but it stops there. KrispCall offers a Unified Callbox where all calls, SMS, and voicemails live in a single thread. More importantly, KrispCall integrates with over 100 third-party apps like HubSpot and Slack. Since Grasshopper lacks these integrations, users must manually enter data into their CRM, resulting in wasted time and human error.

4. Advanced AI tools

Business speed is determined by AI. KrispCall’s AI Copilot provides real-time call transcription and post-call summaries with actionable tasks. Grasshopper offers no such intelligence. Switching to KrispCall means your team no longer has to scramble for a pen and paper during a client call; the system handles the documentation so you can focus on the conversation.

5. Team Collaboration & Shared Phone Numbers

While Grasshopper can forward calls to multiple extensions, it doesn’t allow for true collaboration. KrispCall’s shared phone numbers feature lets your entire sales or support team operate from a single number. Everyone can see a client’s interaction history, avoiding the “Who talked to this customer last?” confusion that often plagues Grasshopper users as they grow beyond 2–3 employees.

Grasshopper vs. KrispCall: Why KrispCall Wins on Pricing

KrispCall is often considered the winner in pricing because it offers a modern, per-user model with essential features included, whereas Grasshopper uses a flat-fee model that frequently requires expensive monthly add-ons.