Gehi & Associates

Customer Story

How Gehi & Associates Achieved 40%+ Better Outreach Efficiency with KrispCall

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Gehi and Associates
Industry:
Law
Employees:
47
Use Case:
Calling and Bulk SMS Zoho Integration

Gehi & Associates is a leading federal immigration litigation firm based in New York, serving clients across the U.S. and internationally. With highly time-sensitive cases and a diverse global clientele, their operations depend on fast, reliable, and high-clarity communication.

However, before KrispCall, the firm’s communication system struggled to keep up with its workload. Frequent call drops, poor audio quality, and system instability created serious challenges during critical client interactions. These issues slowed down workflows and limited the firm’s ability to deliver timely updates.

KrispCall was introduced to restore reliability, improve communication workflow, and provide the efficiency features the team urgently needed.

The Challenge

Ensuring uninterrupted, high-quality communication in a high-stakes legal environment

Gehi & Associates needed a communication solution that could support urgent case updates, international client coordination, and consistent call clarity. Their previous provider failed to meet these needs, resulting in operational bottlenecks and an unnecessary workload.

Key Challenges:

Poor Call Quality & Downtime: Constant disruptions affected client conversations and time-sensitive case handling.
No Bulk Communication Capability: Manual outreach for updates was slow, repetitive, and inefficient.
Lack of Instant Support: Technical issues were resolved too slowly, resulting in increased operational delays.
The Solutions

Strengthening operational reliability and communication workflows with KrispCall

After switching to KrispCall, the firm immediately experienced more stable performance, sharper call clarity, and workflow-enhancing features. These upgrades helped the team streamline communication, save time, and operate with more confidence.

How KrispCall Helped:

Superior Stability & Call Quality: Eliminated downtime and call issues, ensuring clear, reliable communication with clients.
Cost-Effective Global Calling: Enabled seamless international communication without excessive costs.
Bulk SMS & Bulk Calling: Automated repetitive outreach tasks, reducing manual work significantly.
Responsive Customer Support: Quick resolution of issues provided peace of mind during urgent case updates.
The Impact

Better efficiency, smoother outreach, and stronger global communication

The introduction of bulk communication tools transformed the firm’s workflow, allowing teams to send case updates and notifications at scale with minimal manual effort. The reliable international calling capabilities improved coordination with global clients, enhancing the overall client experience.

The firm shared, “The Bulk Calling and Bulk SMS feature was a game-changer. It helped us increase our operational efficiency and minimize human work.” These improvements helped the team operate faster and more effectively during high-demand periods.

Gehi & Associates estimates that KrispCall increased their operational communication efficiency by over 40%, allowing staff to focus more on their legal expertise instead of repetitive communication tasks.

“KrispCall’s bulk communication tools transformed our workflow. Bulk Calling and Bulk SMS were true game-changers, boosted our efficiency by over 40% and drastically reducing manual effort.”

Thomas Miller

Gehi & Associates

HR Manager

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