KrispCall Referral Program Terms & Conditions

The Program is open to active KrispCall customers with a valid paid subscription who meet the eligibility requirements set out in these Program Terms.

To remain eligible for a reward, the Referrer must keep an active KrispCall account in good standing from the date of referral until the reward is issued. Good standing means no overdue balances, no suspension and no material violation of KrispCall’s Terms and Conditions or applicable usage policies.

The individual Referrer must be at least eighteen (18) years of age, and where the Referrer is an entity, the entity must be duly organized, validly existing, and in good standing under the laws of its jurisdiction of registration.

The following persons are not eligible to participate:

• KrispCall employees, ex-employees, ex-contractors or directors, including persons working for KrispCall subsidiaries or affiliates;
• Immediate Family Members of KrispCall users and of the persons listed above;
• anyone living in the same household as a KrispCall employee; and
• anyone previously suspended or terminated from the Referral Program.

Referrals must be shared personally. Automated systems, scripts, bots, unsolicited bulk messaging or spam distribution of referral links are not permitted.

Participation in the Program is void where prohibited by applicable law.

A Referrer must generate a unique referral link through an official KrispCall Refer & Earn channel, including the KrispCall web app or the KrispCall Refer a Friend page.

By participating in the Program, including generating or sharing a referral link, the Referrer agrees to these Program Terms.

KrispCall may collect and process information required to administer the Program, verify referrals, prevent abuse and issue rewards in accordance with the KrispCall Privacy Policy.

KrispCall may refuse, revoke or suspend participation where reasonably required for Program administration, risk management, fraud prevention or compliance.

4.1 Processing of Personal Data

KrispCall may collect, process, store, use and disclose personal data of Referrers and Referees for Program administration, referral verification, fraud prevention, compliance, dispute resolution and enforcement of these Program Terms, in accordance with the KrispCall Privacy Policy.

4.2 Referrer Compliance Obligations

Referrers are responsible for ensuring that their sharing of referral links complies with applicable privacy, marketing, anti-spam and electronic communications laws, as well as applicable third-party platform rules.

Referrers must not send unsolicited commercial communications or use automated messaging systems to distribute referral links where doing so would violate applicable law or platform policy.

4.3 Monitoring & Compliance Review

KrispCall reserves the right to review referral activity, traffic sources, communication patterns, and account activity, where reasonably necessary and in accordance with applicable law, for purposes of security, compliance, and enforcement of these Program Terms and KrispCall’s Terms and Conditions.

4.4 Data Retention

Personal data may be retained for as long as reasonably necessary for Program administration, dispute resolution, legal compliance, fraud prevention and enforcement of these Program Terms in accordance with KrispCall’s Privacy Policy.

4.5 Privacy Policy

Further information about KrispCall’s handling of personal data is available in the KrispCall Privacy Policy, as updated from time to time.

A referral will be considered valid only when all applicable requirements under this Section are satisfied.

5.1 New Customer Requirement:

The Referee must be a genuinely new KrispCall customer who has not previously subscribed to or used KrispCall.

A Referee may be treated as ineligible based on reasonable verification where KrispCall identifies an existing or historical relationship, including:

• a previously cancelled, deactivated or otherwise historical KrispCall account;
• an existing lead in the KrispCall sales pipeline or a person who engaged with the sales team during the previous six months;
• another account belonging to the same organization or business entity;
• an individual already enrolled in the KrispCall Affiliate Program or working for a registered KrispCall Partner;
• a parent company, subsidiary or entity under common control with an existing KrispCall customer; or
• a match against existing or historical business domain, email address, phone number, payment method or applicable KYC records.

KrispCall may perform reasonable cross-reference checks to prevent duplicate accounts, self-referrals and other Program abuse.

5.2 Referral Link Requirement:

• The Referee must sign up through a valid tracked referral link associated with the Referrer.

5.3 Qualified Purchase Requirement:

• The Referee must complete a Qualified Purchase as defined in these Program Terms.

5.4 Qualification Period

• For monthly subscriptions, the Referee must complete three (3) consecutive successful monthly billing renewals.
• For annual subscriptions paid upfront, the Referee must remain an active paying customer for at least ninety (90) calendar days from the subscription start date.

The referral reward will be calculated based on the subscription plan(s) used by the Referee during the qualification period. Where a Referee changes plans during this period, the reward will be calculated on a prorated basis according to the applicable reward determination provisions under these Program Terms.

5.5 Refunds, Chargebacks and Disputes

• No refund, chargeback, payment reversal or payment dispute may occur during the applicable qualification period.

5.6 One Reward per Referee:

• Each Referee may generate only one Qualified Purchase for the purposes of this Program.

Referral rewards are issued as KrispCall account credits after the Referee completes the applicable qualification requirements and the referral has been verified by KrispCall.

Both the Referrer and Referee are eligible to receive the applicable referral reward, provided they meet all Program requirements at the time of reward issuance.

6.1 Starter Plan

Monthly billing:

• Referrer: $10 USD account credit
• Referee: $10 USD account credit

Annual billing, paid upfront:

• Referrer: $20 USD account credit
• Referee: $20 USD account credit

6.2 Advanced Plan

Monthly billing:

• Referrer: $25 USD account credit
• Referee: $25 USD account credit

Annual billing, paid upfront:

• Referrer: $50 USD account credit
• Referee: $50 USD account credit

6.3 Max Plan

Monthly billing:

• Referrer: $30 USD account credit
• Referee: $30 USD account credit

Annual billing, paid upfront:

• Referrer: $60 USD account credit
• Referee: $60 USD account credit

6.4 Enterprise Plan

Monthly billing:

• Referrer: account credit equal to 60% of the applicable Qualifying Subscription Payment
• Referee: account credit equal to 60% of the applicable Qualifying Subscription Payment

Annual billing, paid upfront:

• Referrer: account credit equal to 10% of the applicable qualifying annual subscription payment
• Referee: account credit equal to 10% of the applicable qualifying annual subscription payment

No maximum reward cap applies to Enterprise referral rewards.

6.5 Enterprise Subscription Payment Adjustments

If the Referee’s Enterprise subscription payment decreases during the qualification period, the reward calculation will use the lower applicable Qualifying Subscription Payment.

KrispCall may disregard temporary, artificial, fraudulent, or manipulated subscription changes made for the purpose of increasing or influencing referral rewards.

6.6 Change of Subscription Plan during the Qualification Period

Where the Referee’s subscription plan is changed during the applicable qualification period, the referral reward will be calculated on a prorated basis according to the proportion of the qualification period spent on each plan.

7.1 Discount and Promotional Adjustments

Referral rewards for Starter, Advanced, and Max plans will be determined based on the applicable subscription plan and billing cycle as specified under Section 6 of these Program Terms.

Where a Referee uses a discount, coupon code, or promotional pricing, the applicable referral reward may be adjusted based on the Referee’s eligible subscription amount and in accordance with the applicable reward determination provisions.

7.2 Enterprise Percentage-Based Rewards

Enterprise referral rewards are calculated based on the applicable Qualifying Subscription Payment.

Where an approved discount, coupon, or promotional pricing applies to an Enterprise subscription, the reward calculation will be based on the eligible subscription amount actually received by KrispCall after such adjustment.

Taxes, add-ons, usage charges, account credits, refunds, chargebacks, payment reversals, and other non-subscription charges are excluded from the reward calculation.

7.3 Reward Combination Restriction:

Referral rewards cannot be combined with affiliate, partner or other promotional incentives unless KrispCall expressly approves the combination.

A referral may be considered ineligible and disqualified at KrispCall’s reasonable discretion from receiving rewards where:

• The Referee was previously a KrispCall customer or does not meet the new customer requirements under these Program Terms;
• The Referee does not complete the applicable qualification requirements;
• The Referee does not sign up through a valid tracked referral link;
• The Referrer refers themselves, creates multiple accounts, or otherwise attempts to obtain rewards through self-referral or duplicate accounts;
• The Referee is an affiliate, partner, or participant in another KrispCall incentive program, unless expressly approved by KrispCall;
• The referral involves fraud, abuse, manipulation, or any attempt to circumvent the Program requirements;
• The Referrer or Referee’s account is suspended, terminated, or restricted due to a violation of KrispCall’s Terms and Conditions or applicable usage policies during the applicable qualification period.

KrispCall reserves the right to determine eligibility and disqualify referrals that are not made in good faith or do not comply with these Program Terms, subject to applicable law.

Qualified Purchases will be reviewed by KrispCall after completion of the applicable qualification period. KrispCall will verify that the referral satisfies all applicable Program requirements before issuing any reward.

Approved rewards will be credited to the eligible KrispCall accounts within fourteen (14) business days after verification that the referral satisfies all applicable Program requirements.

The Referrer must maintain an eligible KrispCall account status at the time of reward issuance to receive the applicable reward.

Where a Referrer becomes ineligible before reward issuance, KrispCall may withhold the Referrer’s reward in accordance with these Program Terms.

There is no limit to the number of valid referrals a Referrer may generate unless KrispCall specifies otherwise for a particular offer or promotion.

Referral rewards are issued as KrispCall account credits.

Credits:

• may only be used toward eligible calling and SMS usage charges;
• cannot be used for subscription fees or add-ons;
• cannot be withdrawn as cash;
• are non-transferable;
• do not expire; and
• are non-refundable.

KrispCall reserves the right to withhold, reverse, or claw back referral rewards where fraud, abuse, manipulation, a refund, chargeback, payment reversal, or material violation of these Program Terms is identified.

KrispCall may suspend or terminate participation in the Program and may withhold pending rewards while reviewing suspected violations or suspicious activity. Fraud, abuse, or manipulation may include, but is not limited to:

• self-referrals;
• creation of multiple accounts to obtain additional rewards;
• artificial or manipulated transactions;
• artificial subscription upgrades, downgrades, seat changes, billing changes or other account modifications intended to manipulate the calculation of a referral reward;
• payment abuse; and
• coordinated referral networks intended to circumvent Program rules.

KrispCall reserves the right to determine whether referral activity complies with these Program Terms and take appropriate action, subject to applicable law.

KrispCall may introduce limited-time referral offers with different reward amounts, eligibility requirements, promotional terms, or other conditions.

Where a limited-time offer expressly states that it overrides specific provisions of these Program Terms, the terms of that offer will apply for the duration and scope specified in the offer.

Unless expressly stated otherwise, all other provisions of these Program Terms will continue to apply to such limited-time offers.

KrispCall may modify, suspend or terminate the Program, including its reward structure, eligibility requirements and reward issuance terms, subject to applicable law.

Any changes to these Program Terms will apply prospectively. Referrals will be governed by the version of the Program Terms applicable at the time the Referee completes the applicable qualification requirements.

Pending or unverified referrals will be handled in accordance with the applicable Program Terms and any specific promotional terms applicable to such referral.

Voluntary withdrawal

A Referrer may withdraw from the Program by providing written notice to KrispCall. Upon withdrawal, the Referrer’s referral link may be deactivated.

Any pending or incomplete referrals following withdrawal will be subject to these Program Terms. A Referrer who no longer maintains an eligible KrispCall account status may become ineligible to receive referral rewards.

14.1 Governing Law.

These Program Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to conflict of law principles.

14.2 Good Faith Negotiation.

Before starting formal dispute resolution, the Parties will attempt in good faith to resolve any dispute, controversy, or claim arising out of or relating to these Program Terms through informal negotiations. Negotiations must begin by written notice from one party to the other and continue for at least thirty (30) days.

14.3 Interim Relief.

Notwithstanding Clause 14.2, KrispCall may seek injunctive or other equitable relief in a court of competent jurisdiction where necessary to protect or remedy an actual or threatened breach of intellectual property rights, confidential information, or to prevent unauthorized access to or use of the Referral Program, KrispCall’s Services, systems, credentials, accounts, referral links, APIs, referral mechanism, fraud, abuse, or misuse of the Referral Program

14.4 Exclusive Jurisdiction.

If a dispute is not resolved through negotiation under Clause 14.2, the unresolved dispute, controversy or claim will be subject to the exclusive jurisdiction of the state and federal courts of the State of Delaware, United States, for the resolution of such dispute and waive any objection based on venue or inconvenient forum.

• Referees may receive discounts, promotional offers, or other incentives as determined by KrispCall.
• Where a discount, coupon, or promotional pricing applies together with a Referral Program reward, the applicable reward calculation provisions under these Program Terms will apply.
• Referral offers, rewards, and promotional benefits are non-transferable and have no cash value.
• The Referee must be charged in accordance with the applicable KrispCall subscription terms.
• KrispCall subscription prices may change in accordance with the applicable service terms.