JustCall vs Dialpad
VS.
JustCall vs Dialpad
JustCall and Dialpad are two promising VoIP solutions that provide a good mix of features. However, KrispCall provides a better platform that simplifies business telephony at a more competitive price.
Justcall
JustCall is a cloud-based business communication platform designed primarily for sales, support, and customer-facing teams.
The platform unifies multiple communication channels, including voice calls, SMS/MMS, WhatsApp messaging, email, and IVR systems, into a single, intuitive interface.
JustCall’s purpose is to empower customer-facing teams to connect instantly, automate workflows, and win more deals while reducing churn through its AI agents.
Dialpad
Dialpad is a cloud-native, AI-powered unified communications platform (UCaaS) that combines business phone systems, video meetings, messaging, and contact center solutions into one app.
It positions itself as an enterprise agentic AI platform that also offers a full customer experience stack.
Dialpad enables seamless multi-channel communication, including VoIP calls, SMS/MMS, WhatsApp, and video meetings, all within a single secure app with AI-driven insights, such as real-time coaching and transcription.
JustCall vs Dialpad vs KrispCall:
Comparing Core Offerings
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Annual price overview |
Starts at $12 Essential: $12 Standard: $32 Enterprise: Custom (Contact Sales) |
Starts at $29/user/month Team: $29/user/month Pro: $49/user/month Pro Plus: $89/user/month Business: Request a Quote |
Starts at $15/user/month Standard: $15/user/month Pro: $25/user/month Enterprise: Contact Support |
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Unified Callbox |
Available in all plans. |
It offers a unified interface similar to Unified Callbox. |
It provides a unified communication platform, but doesn’t use a dedicated “Unified Callbox” feature name. |
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Integrations |
100+ integrations including industry leaders such as Salesforce, HubSpot, and Pipedrive. |
100+ integrations include Salesforce, HubSpot, and Freshdesk. |
70+ integrations include Salesforce, Google Workspace, and Microsoft Teams. |
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Customer support options |
24/7 support for all plans; the Enterprise plan includes an account manager. |
24/7 support via calls, SMS, WhatsApp, and email. |
24/7 support is available, but the level of access depends on your plan. |
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Call queues |
Available in all plans. |
Available from Pro Plan. |
Available from Pro plan. |
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Best For |
Small to large companies with remote or hybrid teams. |
Small to medium businesses with sales and support teams. |
Small to large businesses that need unified communication. |
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Global Coverage |
100+ countries |
70+ countries |
50+ countries |
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Call monitoring |
Available in all plans. |
Available in its higher-tier plans. |
Available on Premium plans. |
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Power dialer |
Available from the Standard plan and above. |
Available from the Pro plan. |
Available on Pro and higher plans. |
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Call Recording |
Available in all plans. |
Available in all plans. |
Available in all plans (auto-recording on higher tiers). |
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Local numbers |
One free local/mobile from the UK, USA, or Canada upon signup. |
1 free local phone number per user for no extra cost. |
1 free local phone number with every plan. |
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Bulk SMS |
Available from the Standard Plan. |
Available in all plans. |
Available in higher-tier plans. |
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Mobile Application |
iOS and Android |
iOS and Android |
iOS and Android |
Tired of Overpaying for VoIP?
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JustCall vs Dialpad Comparison
Justcall
JustCall offers four main pricing tiers: Team ($29/user/mo), Pro ($49/user/mo), Pro Plus ($89/user/mo), and Business (custom) with a 2-user minimum at annual billing.
Team has Basic calling/texting and call transcripts (limited mins); Pro adds CRM integrations and a power dialer; Pro Plus adds Advanced AI options and more automation.
Dialpad
Dialpad structures pricing around three product lines: Connect (Standard $15/user/mo, Pro $25, Enterprise custom), Support (Essentials $80, Advanced $115, Premium $150), and Sell (Essentials $60, Advanced $110, Premium $170) at annual billing.
Each of its plans caters to businesses of varying types, sizes, and needs.
Dialpad
Dialpad takes the win here with its low entry point at just $15/user/month for core features like unlimited US/Canada calls and AI transcription; far more budget-friendly than JustCall’s $29 starting tier for similar basics.
Justcall
JustCall offers voice calls, SMS/MMS, WhatsApp messaging, virtual phone numbers in over 70 countries, multi-level IVR menus, and AI transcription and summaries.
It also offers automation tools like power dialer, bulk SMS campaigns, drip sequences, SMS bots, AI-driven sentiment analysis, and agent assist.
Dialpad
Dialpad offers voice, video, SMS/MMS, WhatsApp messaging, multi-level IVR, parking, barging, whisper coaching, call screening, and a US/Canada virtual number.
Its advanced AI functionalities include ACD, real-time transcription, omnichannel routing, sentiment analysis, live coach cards, call summaries, and revenue intelligence.
Tie
Both platforms deliver great features for multi-channel communication and automation, making it a close call, with JustCall edging out Dialpad for global number coverage and Dialpad shining in video and advanced coaching.
KrispCall stands out as a cost-effective alternative with similar VoIP, SMS, IVR, and CRM integrations.
Justcall
JustCall integrates with over 100 tools, focusing on CRMs like Salesforce, HubSpot, Pipedrive, and Zendesk for automatic call/SMS logging, contact sync, workflow automation, and open APIs/webhooks for custom setups.
These integrations enable in-app calling from CRM records, real-time data population during calls, and seamless activity tracking across multiple channels.
Dialpad
Dialpad provides over 70 native out-of-the-box integrations via its App Marketplace, along with API endpoints for custom builds, focusing on enriched connectivity across CRMs and collaboration suites.
These integrations facilitate automatic transcription logging, real-time recaps, workflow triggers, and context-aware routing.
JustCall
Dialpad’s 70+ native integrations excel in enriched logging, but JustCall edges out as the integrations winner with its broader library of over 100 pre-built connections, along with open APIs and webhooks.
For teams seeking even more robust, cost-effective integrations, KrispCall stands out with seamless integrations with 100+ CRMs, including Salesforce, Zapier, and HubSpot.
Justcall
JustCall offers tiered support that scales with plan level. On the Team and Pro plans, support is primarily email and chat (24/5). Pro Plus adds priority chat and business-hours phone support.
Business and Enterprise customers receive a dedicated Customer Success Manager, priority phone and chat, and phone support.
Dialpad
In the Standard plan, Dialpad offers limited access to the knowledge base, community forum, and live 24/7 support. Pro unlocks phone support.
Enterprise customers get the highest level: 24/7 priority phone and chat support, a dedicated customer success manager, priority routing, and an SLA.
Tie
Both JustCall and Dialpad provide solid customer support tiers that scale well with plan levels, offering a range of options, making it a tie in terms of integration support and service availability.
However, for organizations seeking an equally robust and cost-effective cloud telephony solution and strong customer support, KrispCall stands out as a compelling alternative.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall to simplify their calling, messaging, and team collaboration. Get powerful AI features, seamless workflows,
and affordable plans built for growth.
Why KrispCall is a Better Choice than JustCall and Dialpad
KrispCall outranks JustCall and Dialpad by offering more transparent & predictable pricing, better and more responsive customer support, and easy setup and switching.
More Transparent & Predictable Pricing
Unlike JustCall and Dialpad, KrispCall offers straightforward per-user pricing starting at $12/user/month (Standard) with no hidden limits.
You get virtual numbers from 100+ countries, bulk SMS, and AI features (AI Copilot, AI Coaching) included from the Standard tier onward.
Full-featured VoIP Platform
KrispCall provides a comprehensive VoIP solution that combines all core and advanced telephony features in one platform. Users get call forwarding, voicemail-to-email, call recording, analytics, SMS messaging, and team collaboration tools.
The Unified Callbox centralizes all conversations, enabling teams to manage calls, messages, and workflows seamlessly from a single interface, which improves efficiency and productivity.
Better and More Responsive Customer Support
KrispCall places a strong emphasis on customer service, offering 24/7 live support across chat, email, and phone as standard, without locking premium support behind higher pricing tiers.
This customer-centric approach ensures businesses always have prompt assistance and a smoother operational experience.
Still Not Convinced? See Why People Love Us
Honest reviews from real customers who have been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
JustCall, Dialpad, and KrispCall are all cloud-based VoIP platforms designed to streamline business telephony with virtual phone numbers, global calling, and essential contact center tools such as IVR for call routing and call recording.
However, KrispCall goes further with AI-driven capabilities, including call transcription, call coaching, bulk SMS campaigns, power dialer, click-to-dial, and 100+ CRM integrations, enabling multi-channel outreach and team interactions.
JustCall starts at around $29 per user per month (annually) with potential additional costs and add-ons. At the same time, Dialpad begins at $15 per user per month (annually) but may incur extra charges for international calling and advanced features. KrispCall’s Essential plan costs $12 per user per month (annually), making it more cost-effective than JustCall and Dialpad.
JustCall cons include usage caps on minutes/SMS leading to overage fees, and tiered support lacking 24/7 phone access on lower plans.
And Dialpad’s drawbacks are complex pricing with add-ons for specialized tiers, limited basic support in Standard plans, and higher costs for international calling.
Yes, you can switch from Dialpad or JustCall without losing your number. KrispCall supports simple number porting, and its dedicated support team will guide you through every step, so your team doesn’t face downtime or confusion.
