Dialpad Vs Nextiva
VS.
Dialpad vs Nextiva
Dialpad and Nextiva are top-rated cloud-based VoIP platforms offering advanced calling, video, and messaging features. However, many companies now favor KrispCall for its affordable plans and extensive VoIP features.
Dialpad
Dialpad is a leading AI-powered cloud communication platform that provides a unified solution for all business communication needs. It replaces traditional desk phones and separate communication tools with an integrated app that works across computers, smartphones, and desk phones.
Its primary differentiator is its proprietary Dialpad AI engine, which is integrated across all its products to automate tasks and provide real-time insights.
Nextiva
Nextiva is a prominent provider of Unified Customer Experience Management (Unified-CXM) and Unified Communications as a Service (UCaaS) solutions.
Essentially, Nextiva gives businesses an all-in-one cloud platform to manage their communications, both internal and external. While it started as a highly rated cloud phone system, its focus has broadened to encompass the entire Customer Journey and experience.
Dialpad vs Nextiva vs KrispCall:
Head-to-Head Comparison
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Annual price overview |
Starts at $12 Essential: $12 Standard: $32 Enterprise: Custom (Contact Sales) |
Starts at $15 Standard: $15 Pro: $25 Enterprise: Contact Sales |
Starts at $15 Core: $15 Engage: $25 Power Suite CX: $75 Enterprise: Contact Sales |
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Unified Callbox |
Available in all plans. |
Does not mention this feature. |
Does not mention this feature. |
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Integrations |
100+ integrations, including industry leaders such as Zendesk, HubSpot, Zoho, and Salesforce. |
Advanced CRM integrations are in Pro; Standard includes only Google Workspace. |
20+ integration: Advanced integrations are only included in higher tiers. |
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Customer Support |
24/7 support is available for all plans; Enterprise plans include an account manager. |
Standard has 24/5 support; Pro and Enterprise have 24/7. |
Offers customer support via phone, webchat, & email. |
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Call queues |
Available in all plans. |
Available in the Pro plan and above. |
Only available in the Engage plan and above. |
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Best For |
Small to large companies with remote or hybrid teams. |
Small and mid-sized companies are working remotely. |
SMEs that want an international presence. |
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Global Coverage |
100+ countries |
50+ countries |
Primarily North America |
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Call monitoring |
Available in all plans. |
Available only in the Advanced and above. |
Does not mention this feature. |
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Power dialer |
Available from the Standard plan and above. |
Available from Pro plan and above. |
Does not mention this feature. But offers an auto dialer. |
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Local numbers |
One free local/mobile from the UK, USA, or Canada upon signup. |
1 local number is free for each plan. |
Available as an add-on. |
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Bulk SMS |
Available in all plans. |
Available only on the Enterprise plan. |
Does not mention this feature. |
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Mobile Application |
iOS and Android |
iOS and Android |
iOS and Android |
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Dialpad vs Nextiva Comparison
Dialpad
The platform offers three annual pricing tiers. The Standard plan is $15/user/month with unlimited calls and AI meeting tools for small teams.
The Pro plan is $25/user/month and adds CRM integrations and 24/7 support for growing businesses. Enterprise-level features are available with custom pricing upon request.
Nextiva
Nextiva offers three annual plans. Core plan starts at $15/user/mo with essential calling, SMS, video, and team chat.
The Engage plan is $25/user/month and includes toll-free numbers and advanced reporting. Power Suite CX is $75/user/month for up to 100 agents and is built for sales and service teams with intelligent routing.
Nextiva
Nextiva offers more competitive pricing than Dialpad; its monthly costs are lower, and Dialpad may also charge additional fees.
For the best value, KrispCall often undercuts both Dialpad and Nextiva, offering essential cloud telephony features and broader international number coverage at a lower cost.
Dialpad
Dialpad offers features such as AI-powered transcription, real-time coaching, contact center analytics, business messaging, call routing, call recording, and integrations with other business applications.
It also includes tools such as auto attendants, IVR systems, call queues, and omnichannel customer service to streamline communication and enhance customer engagement.
Nextiva
Nextiva’s features include call forwarding, call transfer, conference calling, voicemail-to-email, online faxing, and support team collaboration through conference calls and messaging.
It also provides tools like auto-attendants, IVR, call queues, call recording, and integration with business apps for seamless communication.
Tie
Dialpad wins on advanced features because its built-in AI (like real-time coaching) offers unique, immediate productivity tools.
Nextiva wins on traditional breadth by offering a more comprehensive, standard UCaaS package that includes online faxing and better support for large conference calls.
Dialpad
Dialpad integrates with apps like Google Workspace, Salesforce, and Slack, letting teams manage calls and customer data directly from their favorite tools for better productivity and collaboration.
Nextiva
Nextiva integrates with major business apps such as Salesforce, HubSpot, Microsoft Teams, Google Workspace, Zendesk, and many CRMs, enabling teams to centralize communications and streamline workflows.
Nextiva
The winner in the integration phase is Nextiva, which boasts a broader library of native integrations, particularly with major CRMs (Salesforce, HubSpot, Zendesk), and offers a wide range of apps.
Dialpad
Dialpad offers 24/5 live chat and web support for all plans, with 24/7 phone support for Pro and Enterprise customers. It also provides a comprehensive Help Center with guides, FAQs, and resources to help users and administrators resolve issues quickly.
Nextiva
Nextiva offers 24/7 phone support and live chat during business hours to assist customers. The company has offices in multiple locations, including Zapopan, Mexico, and Bengaluru, India, providing a global support presence.
Nextiva
The winner is Nextiva because it offers 24/7 phone support across all plans, while Dialpad reserves 24/7 phone support for its Pro and Enterprise tiers.
However, KrispCall is often considered better than both Dialpad and Nextiva for customer support due to its responsive, helpful service and cost-effective plans.
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Why KrispCall Wins Over Dialpad and Nextiva
KrispCall often wins over both Dialpad and Nextiva primarily on three key factors: affordability, global reach, and support for inclusion.
Transparent Pricing
KrispCall stands out with transparent pricing, offering a lower starting price of around $12 per user per month, making it more affordable than Dialpad and Nextiva.
KrispCall offers essential features like free virtual numbers and call recording in its plans, with no extra fees. In contrast, Dialpad and Nextiva often charge for these add-ons, making KrispCall a better value for budget-conscious businesses.
Full-featured VoIP Platform
KrispCall provides a comprehensive set of VoIP tools, including advanced calling, messaging, team collaboration, and AI-powered features.
This means businesses get everything they need in one platform, without having to upgrade to higher-tier plans or purchase additional modules.
Flexible Integrations & Customization
KrispCall seamlessly integrates with popular CRM and business tools such as HubSpot, Salesforce, Zoho, and Slack, enabling teams to work within their existing workflows.
The platform offers extensive customization options and open APIs, enabling businesses to tailor the system to their specific needs and connect with their preferred tools, rather than being locked into a rigid ecosystem.
Still Not Convinced? See Why People Love Us
Real reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
KrispCall is often the best choice for most businesses due to its affordable pricing, global reach, and bundled features. Dialpad excels in AI-powered tools, while Nextiva offers strong traditional UCaaS features and broad CRM integrations. KrispCall is preferred for cost-effectiveness and ease of use, especially for small to mid-sized teams.
Yes, KrispCall is designed for quick and easy setup, with an intuitive interface that requires minimal training.
Yes, KrispCall supports smooth migration, allowing businesses to transfer data and retain existing phone numbers when switching from Nextiva or Dialpad.
- KrispCall stands out with its Unified Callbox, which centralizes all calls, SMS, voicemails, and messages into a single dashboard for simplified management and collaboration.
- Dialpad excels in video conferencing and team messaging, offering unlimited video meetings and strong integration with Google Workspace/Microsoft 365.
- Nextiva provides a robust Unified-CXM suite, unifying voice, chat, messaging, and reviews into one platform, making it a strong all-in-one solution for growing businesses.
