CloudTalk vs Dialpad
VS.
CloudTalk vs Dialpad
Torn between CloudTalk’s contact center features and Dialpad’s AI-powered communications? See our comparison of each alongside KrispCall to find the right solution for your business.
CloudTalk
CloudTalk is a cloud-based blended call center software founded and headquartered in Slovakia. The platform was built specifically to address the communication challenges faced by sales and customer support teams who need more than just basic calling capabilities.
The Platform’s key strengths lie in its power dialer functionality, intelligent call routing, and comprehensive analytics dashboard that gives managers real-time visibility into team performance. CloudTalk excels at automating repetitive calling tasks with features such as click-to-call, automatic call distribution, and customization workflows, reducing manual work for agents.
CloudTalk is best suited for growing sales teams, customer support departments, and contact centers. Companies with high-volume outbound calling needs will find CloudTalk’s specialized feature set more aligned with their operational requirements.
Dialpad
Dialpad was founded in 2011 in San Francisco by former Google employees. Originally launched as UberConference, the company rebranded to Dialpad in 2016 and has since evolved into a comprehensive AI-powered unified communication platform.
What sets Dialpad apart is its proprietary Voice Intelligence (Vi) technology, which provides real-time transcription during calls, automatically surfaces action items, and offers live coaching recommendations to agents based on conversation analysis.
Dialpad is best suited for distributed teams that value contact center AI software functionality and need unified communications across voice, video, and messaging channels. Companies looking to consolidate multiple communication tools into one platform will find Dialpad’s all-in-one approach both cost-effective and operationally efficient.
CloudTalk vs Dialpad vs KrispCall:
Head-to-Head Comparison
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Annual price overview |
Starts at $12 |
Starts at $19 |
Starts at $15 |
Integrations |
100+ integrations include industry leaders such as Salesforce, HubSpot, and Pipedrive |
No integrations in Lite; 95+ integrations from the Essential plan |
Advanced CRM integrations are in Pro; Standard includes only Google Workspace |
Customer support |
24/7 human support across all plans |
24/7 chat & email; phone support in Expert plan |
24/7 web & chat support; phone support from Pro+ plans |
Bulk SMS |
Available from the Standard plan |
Available from the Expert plan |
Available in the Enterprise plan |
Mobile application |
iOS and Android |
iOS and Android |
iOS and Android |
Number porting |
Available in all plans |
Available in all plans |
Available in all plans |
Max callers in queue |
The user can define max queue numbers according to their needs |
Unlimited |
50 |
Bulk contact import |
Available in all plans |
Available in all plans |
Available in all plans |
Voicemail |
Available in all plans |
Available in all plans |
Visual voicemail in all plans |
Notes in callbox |
Available in all plans |
Available in all plans |
Available in all plans |
Free virtual number |
One free local/mobile number (UK, USA, or Canada) upon signup |
1 local number |
1 local number |
New lead alerts |
Included in all plans |
Not included as a built-in feature |
Included in Pro or Sell plans |
Call forwarding |
Included in all plans |
Included from the Essential plan |
Included in all plans |
Custom caller ID |
Available in all plans |
Add-on (Branded caller ID) |
Available in all plans |
Best for |
Small to large companies with remote or hybrid teams |
High-volume call centers |
Small and mid-sized companies working remotely |
G2 review |
⭐4.5/5 |
⭐4.4/5 |
⭐4.4/5 |
VoIP Bills Stacking up?
Switch to KrispCall and unlock powerful calling features, AI capabilities, and global coverage without the premium price tag or overwhelming complexity of enterprise platforms.
CloudTalk vs Dialpad Comparison
CloudTalk
CloudTalk starts at $15/user/month annually ($27 monthly) for its Lite plan, with Essential at $29/month ($39 monthly) and Expert at $49/month annually ($69 monthly).
Each plan requires at least 1 license, while the Expert plan requires 3. Each plan includes a 14-day free trial and unlimited calls across the US and Canada.
Dialpad
Dialpad offers more accessible entry-level pricing: $15/user/month annually ($27 monthly) for its Standard plan, $25/month annually ($35 monthly) for Pro, and Enterprise requires contacting the sales team.
The pricing structure is competitive, but contact center functionality requires separate pricing plans like Dialpad Support or Dialpad Sell, which can significantly increase cost.
Dialpad
Dialpad wins against CloudTalk with lower entry pricing and better value at base tiers.
However, KrispCall surpasses both by offering enterprise-grade features starting at just $12/user/month.
CloudTalk
CloudTalk excels in call center-specific features like power dialer, advanced call routing, and workflow automation. With 95+ integrations and international numbers in 160+ countries, it’s built for high-volume calling operations.
However, it lacks native video conferencing and unified messaging, limiting it to primarily voice-focused use cases and charges $0.07/per call for a branded caller ID.
Dialpad
Dialpad delivers a comprehensive feature set including voice, video, messaging, and advanced AI capabilities like real-time transcription, sentiment analysis, and coaching insights.
The voice intelligence technology sets it apart for conversation intelligence, though some users report that the breadth of features can create complexity for teams needing simple calling solutions.
Dialpad
Dialpad wins with its broader feature ecosystem and AI-powered capabilities that extend beyond basic calling.
CloudTalk
CloudTalk integrates with over 95+ integrations spanning CRMs, helpdesks, and business tools, including Salesforce, HubSpot, Microsoft Dynamics 365, Help Scout, Freshdesk, Shopify, and Zendesk.
The deep integration capabilities with these platforms make CloudTalk strong for businesses heavily invested in specific tech stacks, with seamless data synchronization and workflow automation.
Dialpad
Dialpad offers approximately 50+ integrations covering major business platforms, including Google Workspace, Microsoft 365, Salesforce, and Zendesk. While the integration library is smaller, the quality is high with deep API access.
The native Google integration is particularly strong given Dialpad’s origins, making it ideal for Google-centric organizations.
CloudTalk
CloudTalk is a clear winner with its extensive integration options, providing greater flexibility for businesses with diverse or specialized software ecosystems.
CloudTalk
CloudTalk provides email and chat support across all plans, with phone support available on higher tiers. Users report generally responsive support teams, though 24/7 availability is limited to Enterprise customers.
The knowledge base is comprehensive, and onboarding assistance and webinar helps teams get started, but premium support comes with premium pricing.
Dialpad
Dialpad offers tiered support based on plan level, with Standard users getting community support, knowledge base, and Pro users accessing phone support, and Enterprise customers receiving priority assistance.
While the AI-powered help center is strong and the documentation is extensive, some users note that response time can vary and that 24/7 support requires an Enterprise-level subscription.
CloudTalk
CloudTalk narrowly wins with more accessible human support across lower-tier plans and better-rated customer service responsiveness.
Not convinced? Switch to KrispCall!
Join thousands of businesses switching to KrispCall to simplify their calling, messaging, and team collaboration. Get powerful AI features, smooth workflows, and affordable plans built for growth.
Why KrispCall Wins Over CloudTalk and Dialpad
KrispCall surpasses CloudTalk and Dialpad with its budget-friendly rates, intuitive, full-featured VoIP system, and effortless onboarding and migration, making it ideal for companies of all sizes.
Competitive Pricing with Unbeatable Value
KrispCall delivers enterprise-grade functionality starting at just $12/user/month, undercutting both CloudTalk’s and Dialpad’s base price while including more features.
Unlike Dialpad’s costly contact center add-ons or CloudTalk’s premium tier requirements, KrispCall bundles advanced call management, analytics, and automation into every plan, ensuring businesses get maximum ROI without hidden fees or forced upgrades.
Extensive Features
KrispCall combines voice, SMS, call center tools, and a unified inbox in one intuitive platform. You get power dialing, IVR, call recording, real-time analytics, team collaboration, and call routing features without juggling separate subscriptions.
With 100+ CRM, helpdesk, and business tool integrations, your workflow and operations stay connected and smooth.
Superior Virtual Number Options
KrispCall provides instant access to local, toll-free, and mobile numbers across 100+ countries with exceptional call quality and competitive international calling rates.
Unlike CloudTalk’s complex number provisioning or Dialpad’s limited country coverage, KrispCall makes global expansion effortless with same-day number activation, shared numbers for teams, and flexible number porting that keeps your existing business's identity intact.
Still Not Convinced? See Why People Love Us
Real reviews from real customers who’ve been exactly where you are now. Let their stories and results help you move forward with certainty. Rated highly on G2 for reliability and support.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
The best choice depends on your specific business needs and demands.
- KrispCall, a virtual call center platform, is ideal for cost-conscious businesses and growing teams seeking comprehensive features without premium pricing, offering excellent value with global reach and intuitive setup.
- CloudTalk works best for high-volume sales teams and contact centers requiring extensive CRM integrations and specialized outbound calling tools.
- Dialpad suits tech-forward organizations prioritizing AI-driven insights, unified communications, and conversation intelligence across voice, video, and messaging.
KrispCall is designed for quick deployment, with most teams up and running within minutes. Simply create an account, invite your team, configure your settings, and you’re good to go. Plus, 24/7 customer support and comprehensive onboarding resources ensure your team can start making calls on day one.
Absolutely. KrispCall provides local and toll-free numbers in 100+ countries with competitive international calling rates. You can purchase multiple international numbers instantly, make outbound calls worldwide at low per-minute rates, and manage all international communications from a single unified dashboard without juggling multiple providers or accounts.
CloudTalk is widely considered superior for high-volume outbound sales due to its highly customizable Smart and Power Dialers.
CloudTalk is famous for its “one-click” native integrations; Dialpad’s Salesforce integration is powerful but sometimes noted as more complex to set up.
No, CloudTalk is strictly a phone/contact center tool. Dialpad is a UCaaS platform that includes video and messaging.
