Aircall Vs Dialpad
VS.
Aircall vs Dialpad
Aircall and Dialpad are both cloud-based business phone systems, but they serve different teams. Aircall is built for high-volume sales and support teams that live inside a CRM. Dialpad is built for distributed teams that want AI-powered calling, video, and messaging in one app. Dialpad wins on pricing and built-in AI. Aircall wins on CRM integrations and call center workflow.
Aircall
Aircall is a cloud-based business phone system built specifically for sales and support teams that run high call volumes inside a CRM. It provides VoIP calling, SMS, multi-level IVR, call routing, call recording, and 100+ pre-built integrations with CRM and helpdesk tools — all accessible via desktop and mobile apps.
Aircall’s core strength is workflow integration. When a call comes in, it surfaces the caller’s CRM profile automatically via CTI screen pop, so agents have full context before they answer. Its visual SmartFlow editor makes complex call routing buildable without technical support.
Best for: Small to mid-sized sales and support teams that live inside Salesforce, HubSpot, or Pipedrive and need a call center platform that syncs automatically. Starting price: $30/user/month (annual) — 3-user minimum.
Dialpad
Dialpad is a unified communications platform that combines VoIP calling, SMS, video meetings, team chat, and AI-powered call intelligence into a single cloud-based workspace. Its proprietary AI engine delivers real-time call transcription, automated summaries, sentiment analysis, and live agent coaching during active calls — all included at every plan tier, with no add-on required.
Dialpad’s core strength is AI-native communication. Unlike platforms that bolt AI on as an upgrade, Dialpad builds transcription and coaching into the base product. Teams get voice, video, and
messaging in one app without needing Zoom, Slack, or a separate call recorder.
Best for: Distributed and remote teams that need voice, video, and AI-powered call intelligence in one platform — especially those running on Google Workspace or Microsoft 365. Starting price: $15/user/month (annual) — no user minimum.
Aircall vs Dialpad vs KrispCall:
Head-to-Head Comparison
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Annual price overview |
Starts at $12 Essential: $12 Standard: $32 Enterprise: Custom (Contact Sales) |
Starts at $30 Essentials: $30 Professional: $50 Custom: Contact Sales |
Starts at $15 Standard: $15 Pro: $25 Enterprise: Contact Sales |
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Unified Callbox |
Available in all plans. |
Does not mention in this feature. |
Does not mention in this feature. |
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Integrations |
100+ integrations (Salesforce, HubSpot, Zapier, Zendesk). |
100+ (Salesforce/HubSpot) with paid plan. |
Advanced CRM integrations are in Pro; Standard includes only Google Workspace. |
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Coverage |
100+ countries |
30+ countries |
50+ countries |
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Customer Support |
24/7 expert support on all plans. |
24/7 support in (Pro/Enterprise). |
24/7 support is limited to Pro/Enterprise plans. |
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Bulk SMS |
Available after essential plans. |
Not available. |
Available only on the Enterprise plan. |
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Free Phone Numbers |
One local/mobile from the UK, USA, or Canada upon signup. |
1 local/toll-free – Extra numbers $6/mo. |
Does not provide. |
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SMS & MMS (US/CA) |
Inbound/outbound SMS included in all plans. |
Extra per-message fees. |
Extra per-message fees. |
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Call Management |
Advanced Call Flow with IVR, ACD & drag-and-drop editor on lower-tier plans. |
Great routing, but advanced tools like SmartFlow need pro plans. |
Basic routing with stronger emphasis on AI than on advanced flow building. |
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Best For |
Small to large companies with remote or hybrid teams. |
Small to medium-sized businesses (SMBs). |
Small and mid-sized companies are working remotely. |
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IVR / Auto Attendant |
IVR is included in the lowest plan. |
Basic in lower plans, advanced costs extra. |
Advanced only in higher tiers. |
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Mobile Application |
iOS and Android |
iOS and Android |
iOS and Android |
Still Paying Too Much for Limited VoIP Features?
Switch to KrispCall and enjoy advanced telephony, global numbers, and seamless workflows at a price that actually makes sense.
Aircall vs Dialpad Comparison
Aircall
Aircall’s Essentials pricing starts at $30 per license/month(annual), covering basic calling, IVR, and routing. Monthly billing is available but costs more, while yearly plans offer about a 25% discount.
The Professional plan at $50/license/month (annual) unlocks PowerDialer, call monitoring, and Salesforce integration. A Custom plan, which is quote-based, is available for large teams.
Dialpad
Dialpad starts at $15/user/month (annual) for the Standard plan, including unlimited calling, real-time AI transcription, call routing, video meetings, and 24/7 support.
The Pro plan at $25/month adds international texting, Qos reporting, and call queues. The Enterprise tier is quote-based and includes perks such as unlimited ring groups, 100% uptime SLA, SSO, and dedicated account management.
Dialpad
Dialpad wins in overall pricing value. With its lower entry cost, strong built-in AI features, and fewer hidden upgrades, it delivers more functionality at a better price, especially for small and mid-sized teams.
However, if you’re looking for the most affordable, feature-rich, and scalable alternative, KrispCall outperforms both AIrcall and Dialpad.
Aircall
Aircall offers visual call flow design, multi-level IVR, call routing, ring groups, call queuing, and PowerDialer. It supports global numbers, shared iboxes, warm transfers, voicemail drop, and click-to-dial functionality across devices.
CRM and helpdesk integrations include HubSpot, Salesforce, and Zendesk, plus call recording, tagging, analytics, and app marketplace extensions.
Dialpad
Dialpad features real-time AI transcriptions, automated call summaries, sentiment analysis, and live coaching tools (call whisper, barge, and monitor). It supports call flip, dynamic transfers, three-way calling, and in-call screen sharing.
Built-in messaging, SMS/MMS, video meetings, team channels, and integrations with Google Workspace, Microsoft 365, Salesforce, and more are also included.
Dialpad
While Aircall is great for global coverage, call routing, and CRM-heavy workflows, Dialpad outshines Aircall in advanced call management, AI features, and in-call collaboration tools.
Aircall
Aircall’s library covers CRM platforms, helpdesk tools, workforce tools, and productivity apps. Key options include HubSpot, Salesforce, Microsoft Teams, Zendesk, Slack, Shopify, Pipedrive, Help Scout, and Intercom.
Aircall’s setup process is simple, and most integrations connect through its app marketplace. It also supports API access for teams that want tailored workflows.
Dialpad
Dialpad offers a well-rounded integration suite designed for business calling, team coordination, and sales activity. It connects smoothly with key platforms and offers strong app coverage. Core integrations include HubSpot, Google Workspace, Microsoft 365, Zoho, Outreach, ServiceNow, Zendesk, Slack, and Chorus.
Aircall
Aicall takes the lead with its larger library of pre-built integrations and detailed CTI screen pop features. This creates quicker access to caller data and supports smoother workflows across departments.
Aircall
Aircall provides support via email, chat, and a detailed help center with guided articles and setup tutorials. Users report quick responses for general queries and onboarding.
However, some experience delays with billing or account-related requests and slower responses during peak hours or when handling complex technical issues.
Dialpad
Dialpad offers broader support, with higher tiers including 24/7 live chat and phone support, plus a comprehensive knowledge base. Users appreciate the responsive team for their support with feature and technical questions.
Some users on entry-level plans report slower replies during busy periods, but overall feedback for support consistency remains positive across channels.
Dialpad
Dialpad takes the lead with broader support availability, including 24/7 assistance at the upper tiers and more consistent response quality.
Teams that want an affordable platform with a simple support structure may find KrispCall more appealing, especially if they prefer clear responses and straightforward escalation paths.
Not Fully Satisfied with Aircall or Dialpad? Try KrispCall Instead
Step into a cleaner workflow for calling and messaging with a platform built for clarity and growth. Pick a plan that supports your team from day one.
Why KrispCall Wins Over Aircall and Dialpad
When weighing Aircall and Dialpad, KrispCall brings a more balanced mix of pricing, usability, and everyday telephony needs.
Transparent Pricing Built for Every Team
KrispCall keeps its pricing straightforward, with plans ranging from $12 to $32 per user per month on annual billing, making it affordable for startups and growing teams that want reliable telephony features without stretching their budgets.
Larger organizations can choose a customized plan tailored to their workflow needs. The subscription stays simple with no surprise charges, making it easier for finance teams to plan.
All-in-One Platform for Calling and Messaging
KrispCall’s Unified Callbox organizes calls, messages, voicemails, and recordings into a single dashboard so teams can work without switching apps.
Features like call routing, call recording, number sharing, Multi-level IVR, and Bulk SMS support daily operations with steady performance. KrispCall integrates with a wide range of CRM and business apps, maintaining a consistent flow of information during telephony conversations.
Effortless integration and setup
KrispCall connects instantly with 100+ popular tools, including all major CRMs, help desks, and collaboration platforms, via native integrations and Zapier. Setup takes minutes and requires no technical expertise.
The intuitive interface ensures your team starts making calls immediately, while automatic data syncing keeps your workflows smooth. Plus, dedicated onboarding support and 24/7 customer service guarantee success from day one.
Want More Insight? See What Users Say
Explore feedback from businesses that rely on Krispcall every day. Their experiences offer a clear picture of how the platform performs in real workflows and why so many teams trust it for their telephony needs.
Aug 18, 2023
“It's a great experience to a second phone number to fall on when you are abroad and facilitate family connections just like you are a home”
Mar 27, 2024
“KrispCall is easy to use and simply works. Good support service”
Feb 10, 2024
“Great service, I can get calls from the US on my Spanish line”
Apr 05, 2024
“Navigating through calls, managing contacts, and accessing features are streamlined processes, allowing users to focus on their conversations”
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
There’s no single “best” choice. The right tool depends on your team’s needs. Here’s how to decide:
- If you run a call center or support/sales team with high call volume and need advanced call handling, routing, and CRM or help desk integrations, Aircall is a strong match.
- Suppose your team wants unified communication (voice, video, messaging), built-in collaboration tools, and modern features like AI-powered call insights, especially on a tight budget. In that case, Dialpad is the best choice.
- If you’re a startup, small or mid-sized business, or you simply need clear pricing, essential calling and telephony tools, and flexibility without heavy overhead, KrispCall is likely the most balanced choice.
Yes. KrispCall assists with moving numbers, users, and workspace preferences. The migration process is guided, keeping downtime low and helping teams switch smoothly.
KrispCall brings together affordable pricing, essential telephony features, and easy setup in a single package. Its transparent plans suit small and growing teams. The platform offers calling, messaging, call routing, global virtual numbers, and integrations that cover many business needs, without the complexity or high cost of larger platforms.
Setting up KrispCall takes only a few steps. You create an account, sign in, add your team members, assign their numbers, and the workspace becomes ready for use within minutes. The process runs smoothly on the web, and you don’t need technical expertise or special equipment to get started.
