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Law Firm Call Center Software new
Law Firm Call Center Software That Captures Every Client Call
KrispCall helps law firms handle high-volume client intake, route calls to the right attorney, and stay reachable 24/7, all from one secure platform. No hardware. No missed leads.
call routing
9000+ companies worldwide trust and cherish our service
Why Law Firms Choose KrispCall ?
Law firms lose potential clients to missed calls, slow intake, and after-hours gaps. KrispCall closes all three, giving your team the tools to capture every inquiry, route it to the right attorney, and follow up before a competitor does
Efficient Management Of High Call Volumes
KrispCall’s call routing, call forwarding, and IVR features allow your firm to manage a large number of calls smoothly. Clients get prompt responses while your team optimizes resource allocation.
Comprehensive Call Monitoring
Monitor calls in real time to ensure quality and compliance. Review recordings, provide feedback to agents, and analyze performance metrics to drive continuous improvement.
Global Reach
Connect with clients in over 100 countries using local numbers. Expand your firm’s presence internationally and build trust with clients across borders.
24/7 Answering Service
Agents are available 24/7 to answer calls and capture leads. This ensures your firm never misses potential clients, even during after-hours or peak times.
See KrispCall cloud call center software in action
Essential Features To Support Your Legal Call Center Needs
Accelerate your legal practice with advanced call center features for law firms.
Welcomes Every Caller
Create a professional first impression with an automated system that greets every caller warmly. Direct them to the correct department or attorney without delay. This feature gives your law firm a polished, organized presence from the very first interaction.
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Track Every Interaction
Maintain a comprehensive record of every incoming and outgoing call, allowing you to track interactions effortlessly. Use this information to monitor team performance, identify patterns, and make informed decisions. With detailed logs, your firm never loses sight of important conversations.
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Streamline Call Handling
Interactive menus guide callers through options using simple voice or keypad commands. This reduces wait times, ensures inquiries reach the right department quickly, and allows your team to focus on delivering exceptional legal support. IVR provides a seamless and efficient experience for both your staff and those reaching out.
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Capture Every Conversation
Automatically forward calls to the right attorney or department. Even during high-volume periods or after hours, this feature guarantees that every inquiry is addressed promptly. It helps your firm stay responsive, professional, and reliable.
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Connect Your Favorite Tools
Sync all call data directly with your CRM to keep case details, contacts, and follow-ups organized in one place. Streamline your workflow, reduce manual work, and ensure that every lead and inquiry is tracked efficiently.
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Reach clients, send reminders, and provide updates seamlessly.
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Manage inbound and outbound calls in one organized system.
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AI Suggestion, Reply, Transcribing & Summarizing
Expand Your Law Firm’s Reach with Virtual Numbers
Use KrispCall’s virtual numbers to stay connected with clients anywhere and manage calls seamlessly.Innovative call management tools keep your legal processes organized, professional, and always accessible.
- Popular
- North America
- South America
- Europe
- Asia
- Africa
Proud to be Recognized as VoIP Leader & Regional Leader in ANZ, EMEA, Europe, and Asia Pacific by G2
Archer Arden
Denmark
Jan 2, 2025
“As a solopreneur, I’ve found the KrispCall free tool to be incredibly helpful. The mobile app is user friendly and features a sleek interface that makes managing my communication effortless. Its seamless integration with other platforms I use allows me to stay efficient and organized. Overall, it's an excellent solution for anyone running a small business independently.”
Georgia Brazier
Austria
Dec 19, 2024
“KrispCall is hands down the best service. We have used KrispCall for over a year, and it has been amazing. Adding users, assigning teams, and managing workflows is quick and simple. It's the perfect solution for scaling any business.”
Martin Edseth
Norway
Oct 3, 2024
“I found the service to be very helpful and quick in resolving my issues and answering my questions. It made the entire process smooth and efficient, which I really appreciated.”
Steven Hodson
United Kingdom
Sep 27, 2024
“It has a nice and easy setup process, and it is simple to get verified by uploading documents to the online agents. A really seamless solution for what i needed.”
Sophie Gooch
Italy
Dec 30, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Harrison Fairthorne
Austria
Dec 13, 2024
“I’ve found that global virtual numbers have significantly improved my communications with international clients. They offer a comprehensive telephony solution that makes it easier to connect and collaborate with businesses around the world. It's been a game-changer for me!”
Christina Tan
Singapore
Oct 2, 2024
“It's been a few months since we used Krispcall, and the service has been nothing short of speed. Great service, fast turnaround time to procure numbers. So far service has been stable for various countries”
Gracy Kaymona
South Africa
Sep 16, 2024
“Awesome many thanks! I was lucky, my onboarding/ KYC was be managed by Luke. The service is highly secure and very fast. The interactions were smooth, and the app is user-friendly. I would rate it 10/10!”
Vish R.
India
Dec 25, 2024
“Calling Services is fantastic! The SMS feature works great, and the UI is super user-friendly. The support team is also incredibly helpful and resolved most of my issues quickly. Plus the phone app is also very good.”
Angela Anaya
Panama
Oct 5, 2024
“I received great support and guidance throughout the entire process, and I was really impressed with how everything was handled until the issue was completely resolved!”
BalbuenaFx
Dominican Republic
Oct 1, 2024
“Excellent service, customer service or support assistance is outstanding, the user interface is friendly, do not hesitate to use KrispCall :)”
William Yombo
France
Sep 16, 2024
“Great experience. I lost a phone number due to a payment issue, but they reassigned it to me at no cost. The customer service team is very responsive. I definitely recommend them, and so far, I haven't felt the need to use any other service.”
Instantly integrate KrispCall with 100+ CRMs
KrispCall’s robust integrations effortlessly connect with your existing technology. Plus, with support for Zapier, Make, and more, you can build custom integrations tailored to your specific needs.
Hubspot
Pipedrive
MS Teams
Zoho CRM
ActiveCampaign
Crisp
MS Dynamics 365
monday.com
Capsule
Front
noCRM.io
Nimble
Bitrix24
Intercom
Help Scout
Salesflare
Pipeline
Outreach
Ontraport
Nutshell
Klaviyo
Gorgias
FreshSales
Firmao
Apptivo
Close CRM
Kommo
LeadSquared
TeamLeader
Keap
Engagebay
OnePageCRM
Salesmate
Salesloft
Pipeliner
Zendesk
Copper
Integrately
Make
Pabbly
Highlevel
Pipedream
Pricing that fits all team needs and sizes
Select the plan that best suits your business requirements based on the number of users and features you need.
Starter
Best for solo agents, freelancers, and small teams getting started with business calling.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 200 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 200 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 100 SMS segments/user/mo Includes 100 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Starter users.
- $1 testing credit (Call/SMS)
- Business calling and SMS
- Call monitoring & coaching
- Mobile apps & browser dialer extension
- Multi-level IVR for call routing
- SMS rephrasing
- 100+ integrations (Basic Only)
Advance
Best for growing sales teams, call centers/BPOs & scaling offshore businesses.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- 1000 outbound call mins/user/mo Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- 1000 inbound call mins/user/mo Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 500 SMS segments/user/mo Includes 5,00 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Advance users.
- $1 testing credit (Call/SMS)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- Salesforce integration
Max
Best for growing businesses with high-volume, predictable calling and messaging needs.
Included each month
- 1 free US/CA/UK number per user Other countries require number purchase fees along with carrier-specific document verification. Disclaimer: The Call and SMS functionalities will be limited without KYC verification.
- Unlimited outbound calling Includes calls to local numbers in the US, Canada, UK, and Australia. Subject to Fair Usage Policy.
- Unlimited inbound calling Includes eligible inbound calling on routes priced at $0.025/minute or less. Subject to Fair Usage Policy.
- 1000 SMS segments/user/mo Includes 1000 eligible SMS segments per user, per monthly usage cycle, for SMS sent to and received on US and Canadian numbers. Allowances are pooled across Max users.
- $1 testing credit (Call/SMS)
- CDR report (on request)
- Call recording
- Call transferring
- Call transcript & summary Add on
- Power dialer
- Bulk SMS campaigns
- 100+ integrations (Advanced)
Enterprise
Custom-built for large businesses that need enterprise-grade security, compliance, and flexibility.
- Custom uptime SLA
- Dedicated manager & onboarding
- ISO 27001 compliance support
- Advanced admin controls
- Faster priority support
- Custom invoicing and procurement
Additional calls, SMS & numbers billed separately at usage rates. Calling/SMS rates vary by country & number type. Calculate your estimated cost.
Frequently Asked Questions
Not finding the answer you’re looking for? Reach out to our team or visit our help center.
Law firm call center software is a cloud-based or on-premises system designed to help legal practices handle client calls, voicemails, and inquiries more efficiently. It offers features like call routing, IVR, call recording, and CRM integration to streamline client interactions.
Law firms deal with sensitive, high-volume client inquiries. Call center software ensures no call is missed, improves response times, strengthens client trust, and helps staff manage workloads effectively.
KrispCall offers flexible pricing plans designed for solo practitioners to large firms, making professional call management accessible for any budget.
You should look for features like call routing, voicemail-to-email, CRM integration, security compliance, scalability, and ease of use when choosing the best law firm call center software.
KrispCall’s cloud-based system can be deployed within hours with no complex IT setup required.
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Optimize Your Law Firm Call Center with KrispCall
Enhance client support and boost team efficiency with KrispCall’s legal call center solutions. With 100+ CRM integrations, it helps your firm stay organized, handle calls professionally, and deliver a seamless experience for every interaction.
CRM platforms integrated
