Fair Usage Policy

This Acceptable Use Policy (“AUP”) outlines the rules and guidelines to all the users and parties using KrispCall and any related products and services provided by Krisp Telephony (“KrispCall”, “we”, “our”, or “us”). By accessing or using the KrispCall, you (“you”, “your”, or “user”) agree to abide by this AUP.

The Customer is solely responsible for ensuring that its End Users comply with this AUP. If any Customer or End User is found to violate this AUP, KrispCall reserves the right to suspend the Customer's use of the Services. KrispCall may update this AUP at any time with reasonable notice, which may be communicated to the Customer through their account, email, or by posting an updated version on the KrispCall website at https://www.krispcall.com/acceptable-use-policy.

This Policy applies to the KrispCall Starter, Advance, Enterprise, and Max Plans unless otherwise stated in an applicable order form, agreement, or service-specific terms.

All calling, messaging, included usage, and other applicable usage benefits under these plans are subject to this Policy, KrispCall's Acceptable Use Policy, Terms and Conditions, and other applicable service terms.

Each subscription plan includes specific calling minutes and SMS segments, is subject to KrispCall’s Fair Usage Policy, and may vary depending on the customer’s selected subscription plan. Usage beyond the applicable Fair Usage threshold may continue at standard KrispCall rates using available credits.

Starter Plan:

Included calling minutes and SMS segments, limited to 200 outbound calling minutes, 200 inbound calling minutes and 100 SMS segments per user for each billing month, subject to this Fair Usage Policy.

Advance Plan:

Included calling minutes and SMS segments, limited to 1000 outbound calling minutes, 1000 inbound calling minutes and 500 SMS segments per user for each billing month, subject to this Fair Usage Policy.

Max Plan:

The Plan includes unlimited eligible outbound and inbound calling for normal business communications, subject to Fair Usage Policy. Fair usage limits are determined based on typical customer calling patterns and set substantially above normal business usage and not intended for high-volume calling or call center use.

• The included calling minutes are available from any number calling to the USA/Canada and UK/Australia (Local). Standard charges shall be applied to all the calling minutes except the mentioned countries, even for mobile calling in the UK/Australia, and are deducted from the credit balance.
• The included Inbound calling applies to all inbound calls with a per-minute call rate of less than USD $0.025/minute, regardless of the country. Any inbound call with a per-minute rate of USD $0.025 or higher will not be included and will always be deducted from the user’s available credit.
• The included SMS segment is only available for USA/Canada. Standard charges shall be applicable to all SMS segments except USA/Canada and are deducted from the credit balance. Further, in order to use the SMS included in the plan, customers need to first register under the A2P 10 DLC regulations. SMS sent without registering to A2P 10 DLC will be automatically blocked by the carrier provider but will be counted.
• The included calling minutes and SMS segments will be calculated on an account level. For Example: Say there are 3 users in the KrispCall Max Plan in an account; the account as a whole can use up: 1000 * 3 = 3000 SMS segments and subsequent calling minutes.
• All of the calling minutes and SMS segments included are pooled for all users. For any user who is added in the middle of the billing month, the user will get it for the remaining days of the first billing month on a pro-rata basis.
• For monthly subscription users, the included calling minutes and SMS segments will be reset at the end of the billing cycle, and for annual subscription users, it will be reset at the end of each month.

• Any unused calling minutes and SMS segments shall expire at the end of the billing cycle and will not roll over to the subsequent billing months. For accounts in the grace period, applicable charges will be deducted from the available credit balance. Once the workspace is renewed, the included free calls and SMS will become available for use.
• If a customer exceeds the applicable limit, charges for additional calling and messaging usage will be deducted from the credit balance in their KrispCall account based on the standard rates for each voice minute and message. Customers may visit our Country Coverage page or contact our Support team for more information on voice and messaging rates.
• Included calling minutes or SMS segments in the plan can not be used for Trunking or forwarded calls/messages from a KrispCall number to another phone number. Further, it may not be used for receiving/making calls to toll-free numbers, international calls, and calls to premium rates/ special numbers. Standard rates for calling minutes and messages will apply in such cases and will be deducted from the credit balance added in KrispCall Account.
• The SMS and calling benefits included in the plan shall not apply to bulk messages/ Power Dialer usage, or messages/calls sent or made via workflow automation and bots. Standard rates shall apply in such cases.
• The calling minutes included are charged on a per-minute basis. That means once the call is initiated even though there is no voice transfer, it will be billed for a minimum of 1 minute. Any partial minutes used will be rounded up to the nearest full minute for billing purposes.
• The SMS segments included in the plan are charged on a per-segment basis. Each SMS segment is equal to 160 characters. Any SMS exceeding a single segment will be rounded to the nearest whole segment for billing purposes.

Included or unlimited usage is intended for ordinary and legitimate business use.

Customers must comply with applicable laws, carrier requirements, KrispCall's Acceptable Use Policy, Terms and Conditions, and other applicable service policies.

KrispCall may review usage where activity indicates misuse, prohibited activity, excessive automated traffic, fraudulent activity, or use inconsistent with the intended purpose of the applicable subscription plan.

KrispCall may restrict, suspend, or terminate access to the Services where usage violates this Policy or other applicable KrispCall policies and may apply standard rates to usage that does not qualify for an included or unlimited benefit.

KrispCall may amend this Policy, including usage allowances, eligible destinations, rate thresholds, eligibility requirements, exclusions, and other conditions, from time to time.

Any changes will become effective in accordance with the applicable KrispCall Terms and Conditions and the updated version of this Policy made available by KrispCall.